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Recensioner av Courtyard by Marriott San Antonio Six Flags at The Rim

3 out of 5
Courtyard by Marriott San Antonio Six Flags at The Rim
5731 Rim Pass Drive, San Antonio, TX

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 629 av 1001 recensioner" "
8 - Bra i betyg. 213 av 1001 recensioner" "
6 - Okej i betyg. 79 av 1001 recensioner" "
4 - Dåligt i betyg. 44 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 36 av 1001 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,6/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Maite

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place for a weekend. Nice pool
Bodde här 1 natt i maj 2024
Svar från GM 21 maj 2024
Dear Blanca A, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Jose Garza, GM

10/10 Fantastiskt

Blanca A

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice
Bodde här 2 nätter i maj 2024

8/10 Bra

Priscilla

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a great stay. Room was clean and all the staff i dealt with were courteous. I did not like that i had to pay for parking. Across the street was a nice hotel with free parking. And the rooms there were slightly cheaper. I believe it was a Garden Inn, so comparable.
Bodde här 2 nätter i maj 2024
Svar från GM 20 maj 2024
Dear Priscilla, Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that you were able to enjoy our clean rooms and friendly service while in town. I appreciate your comments regarding parking, and I have taken note. There is no better compliment than a return visit, so we hope to see you again soon. Best, Christian Luginbyhl, GM

8/10 Bra

Jesus, Brownsville

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very good
Bodde här 2 nätter i maj 2024
Svar från GM 20 maj 2024
Dear Jesus, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Christian Luginbyhl, GM

10/10 Fantastiskt

Ricardo

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean and friendly staff
Bodde här 2 nätter i maj 2024
Svar från GM 13 maj 2024
Dear Ricardo, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated, and we look forward to a return visit. Best, Christian Luginbyhl, GM

10/10 Fantastiskt

Terry

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was professional and courteous.
Bodde här 2 nätter i maj 2024
Svar från GM 13 maj 2024
Dear Terry, We appreciate your review. I'm glad to hear the staff met your expectations. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Christian Luginbyhl, GM

4/10 Dåligt

Kimberly

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
The exterior and lobby were nice, but the rooms need significant updating. The bathroom severely needs an upgrade. The toilet would not stop making noise unless you lifted the lever up. The bathtub and tiles were very dingy. The AC unit in the room constantly made noises as if at any given time it was just going to completely break down. The TV did not work when we first got to the room. That was rectified after we informed the front desk. Overall, the high cost did not equate to what I normally expect from Marriott.
Bodde här 1 natt i maj 2024
Svar från GM 7 maj 2024
Dear Kimberly, I'm sorry to hear that you had some issues with your room during your recent stay, and I want to thank you for taking the time to share your feedback. Your comments are incredibly valuable to us, and we appreciate your honesty. Please know that we will take your feedback seriously and use it to improve our guest experience. We hope that you will give us another chance in the future to provide you with a more enjoyable stay. Thank you again for sharing your thoughts with us. Sincerely, Christian Luginbyhl, GM

6/10 Okej

Joseph

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från GM 8 maj 2024
Dear Joseph, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Christian Luginbyhl, GM

8/10 Bra

Bryan

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Staff at night was very unhelpful with the parking fee and how to pay online
Bodde här 1 natt i mars 2024
Svar från GM 6 maj 2024
Dear Bryan, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement with information about parking. We appreciate your feedback and hope to welcome you back soon. Best, Christian Luginbyhl, GM

8/10 Bra

Gerardo

Gillade: Boendets skick och faciliteter
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Tiara

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had an amazing time here and will definitely come back our family had the best weekend get away here
Bodde här 1 natt i maj 2024
Svar från GM 6 maj 2024
Dear Tiara, We're happy to hear from you and glad you enjoyed your stay. We appreciate your family choosing to stay with us while visiting the area. I'm pleased to hear we were well suited for your family's travels. We appreciate your feedback and hope to see you again soon for more family fun. Best, Christian Luginbyhl, GM

8/10 Bra

Elizabeth

Gillade: Renlighet
Bodde här 1 natt i april 2024

8/10 Bra

Ruben

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property is in a perfect spot for dining and shopping! Loved our stay and the staff! Only downfall we hated was having to pay for the parking per night. Other than that it’s a great place to stay!
Bodde här 2 nätter i april 2024
Svar från GM 3 maj 2024
Dear Ruben, Our convenient location and top-notch staff are major benefits that separate us from our competitors. Thank you so much for being our guest and taking the time to let us know that you had a great stay overall. We appreciate your review and hope to host you again should you return to the area. Best, Christian Luginbyhl, GM

10/10 Fantastiskt

Rogelio

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really quiet place and nice shopping area
Bodde här 1 natt i april 2024
Svar från GM 30 apr. 2024
Dear Rogelio, Thank you for your kind comments. I am thrilled that you liked our quiet accommodations and nice shopping area. The best compliment is a return stay. We appreciate your loyalty and look forward to seeing you again soon. Best, Christian Luginbyhl, GM

10/10 Fantastiskt

Aaron

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean and professional staff
Bodde här 1 natt i april 2024
Svar från GM 29 apr. 2024
Dear Aaron, I know that I am biased, but our housekeeping staff is the finest in San Antonio. Thank you so much for being our guest and recognizing the hard work of our team in this kind review. We are thrilled that you were more than satisfied with your stay, and we hope to welcome you back soon. Best, Christian Luginbyhl, GM

10/10 Fantastiskt

Rocko

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay!
Bodde här 1 natt i april 2024
Svar från GM 29 apr. 2024
Dear Rocko, Thank you for sharing your high opinion of our property with other potential travelers. We enjoyed hosting you and hope you find a reason to return to the area soon. Best, Christian Luginbyhl, GM

10/10 Fantastiskt

Joshua

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great stay
Bodde här 1 natt i april 2024
Svar från GM 28 apr. 2024
Dear Joshua, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Christian Luginbyhl, GM

2/10 Väldigt dåligt

Esmi

Reste i grupp, Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Upon booking through Expedia; hotel mentioned Breakfast Included. I asked the clerk when checking in, "What time is breakfast served," clerk replied, "7am to 10am" to my dismay, NO BREAKFAST WAS ABAILIABLE, my family and I were routed to Starbucks, REALLY!!!! We paid over $330.00 and NO BREAKFAST was offered here. Total disappointment, I was lied to
Bodde här 1 natt i april 2024
Svar från GM 27 apr. 2024
Dear Esmi, Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. I am sorry for the confusion about breakfast. We are typically offer food and beverage for breakfast in the morning, and a variety of dinner and cocktail options in the evening. Your feedback is greatly appreciated, and we hope to serve you better on a return visit. Sincerely, Christian Luginbyhl, GM

10/10 Fantastiskt

Lorena

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Todo
Bodde här 2 nätter i april 2024
Svar från GM 25 apr. 2024
Dear Lorena, Thanks for sharing this flawless review of your experience with us. We really appreciate the support and hope to host you again. Sincerely, Christian Luginbyhl, GM

10/10 Fantastiskt

Gerardo

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent location and great rooms clean
Bodde här 1 natt i april 2024
Svar från GM 21 apr. 2024
Dear Gerardo, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our convenient location and clean rooms while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Christian Luginbyhl, GM

10/10 Fantastiskt

Norman

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean rooms and comfortable beds
Bodde här 1 natt i april 2024
Svar från GM 21 apr. 2024
Dear Norman, On behalf of our entire team, thank you for your kind review. It's wonderful to know that your stay was enjoyable and our rooms clean and comfortable. Our associates work hard to provide a pleasant experience, so we appreciate that you took the time to review our hotel. Thank you for choosing us while in the area. Best, Christian Luginbyhl, GM

2/10 Väldigt dåligt

april

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Air conditioning is loud and stopped working
Bodde här 3 nätter i april 2024
Svar från GM 15 apr. 2024
Dear april, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you better in the future. Sincerely, Christian Luginbyhl, GM

10/10 Fantastiskt

Ricardo

Gillade: Renlighet
Bodde här 1 natt i mars 2024
Svar från GM 18 apr. 2024
Dear Ricardo, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Christian Luginbyhl, GM

6/10 Okej

William

Reste med familjen
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
We stayed at the hotel to try to view the eclipse. The hotel is quiet, clean, near shopping and restaurants, and near the freeway. The hotel restaurant was completely closed and appeared to be under renovation, but we were never told about it. It was hard to even find coffee. This was very disappointing to us for the relatively high price we paid for the rooms.
Bodde här 2 nätter i april 2024
Svar från GM 13 apr. 2024
Dear William, I am sorry to hear that we let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression of our Courtyard. I apologize that you were not made aware of the renovation and hope that we have the chance to redeem ourselves to you on a future visit. Sincerely, Christian Luginbyhl, GM

4/10 Dåligt

Raul

Bodde här 1 natt i april 2024
Svar från GM 2 maj 2024
Dear Raul, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Christian Luginbyhl, GM

10/10 Fantastiskt

Mauricio

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från GM 13 apr. 2024
Dear Mauricio, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Christian Luginbyhl, GM

10/10 Fantastiskt

Javier Francisco

Muy bien todo
Bodde här 1 natt i april 2024
Svar från GM 9 apr. 2024
Dear Javier Francisco, Reviews just don't get any better than this one. Thank you so much for your support of our Courtyard and your five-star review. We loved having you as our guest, and we can't wait to welcome you back! Sincerely, Christian Luginbyhl, GM

10/10 Fantastiskt

Javier Francisco

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Excelente
Svar från GM 7 apr. 2024
Dear Javier Fancisco, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Christian Luginbyhl, GM

10/10 Fantastiskt

Scott, Willis

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We enjoyed the great staff and nice hotel
Bodde här 3 nätter i december 2023
Svar från GM 27 mars 2024
Dear Scott, Thank you for taking the time to write. I'm happy that our service and well-maintained accommodations made for an enjoyable stay. A return visit is the best compliment! Best, Christian Luginbyhl, GM

6/10 Okej

Joshua

Reste med familjen
Gillade inte: Boendets skick och faciliteter
I didn’t like the smell of the room it smelled like the carpet was wet
Bodde här 2 nätter i mars 2024
Svar från GM 22 mars 2024
Dear Joshua, Our goal is to offer a bright, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that comfort is our top priority. Sincerely, Christian Luginbyhl, GM

10/10 Fantastiskt

Pedro, Round Rock

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean, quiet and pleasant! Need for more quarters! Quick stay close to six flags fiesta. Had a Room for us who are spur of the moment people! Thanks’
Bodde här 1 natt i mars 2024
Svar från GM 12 mars 2024
Dear Pedro, We're thrilled to hear that you enjoyed your stay in our sparkling clean accommodations in San Antonio! We'll make sure to pass on your kind words to our dedicated housekeeping team, who work tirelessly to maintain our high standards. Please know you're always welcome back anytime you return to the area! Best, Christian Luginbyhl, GM

10/10 Fantastiskt

Sandra

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great rooms and located in a central area . Only difference fy the last time I stayed was that park if us now charged for the stay at the hotel.
Bodde här 2 nätter i februari 2024
Svar från GM 11 mars 2024
Dear Sandra, I’m so glad you returned to enjoy our hotel and amenities! Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Christian Luginbyhl, GM

8/10 Bra

Stockton

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place, just sad that they didn’t have the bar open as advertised.
Bodde här 1 natt i mars 2024
Svar från GM 6 mars 2024
Dear Stockton, Our team is dedicated to ensuring that you have a comfortable and enjoyable stay with us. Thank you for taking the time to write a review, as your feedback is invaluable in helping us achieve this goal. We were sorry to hear that the closed bar affected your experience at our hotel. We appreciate your decision to choose us during your visit to the area, and we would love to have the opportunity to welcome you back in the future. Best, Christian Luginbyhl, GM

4/10 Dåligt

Mely

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hmm i'm a little torn with this rating, staff was amazing truth be told, parking is $10 a night, with absoloutely no parking available...you have to park so far, as a single mom with two children in a different city its a bit alarming, theft was mentioned in reviews, and the bed is hard as a rock, making my two nights unrestful with backache. I love staying at Marriotts; just I will think twice now to actually listen to reviews prior, a couple people had mentioned this before, I overlooked it.
Bodde här 2 nätter i februari 2024
Svar från GM 1 mars 2024
Dear Mely, While I am pleased to hear that you found our staff to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations, and I regret falling short. Thank you for taking the time to share this review and for being our valued Guest. We hope you will give us another chance in the future. Sincerely, Christian Luginbyhl, GM

10/10 Fantastiskt

Aric

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Overall great stay!!!
Great area to stay and was very affordable! We will be coming back here!
Bodde här 1 natt i februari 2024
Svar från GM 22 feb. 2024
Dear Aric, Our most cherished compliment is when our guests plan to return to our hotel. It brings us immense joy to know that you had a delightful stay and decided to leave a great review. We, the entire staff at the Courtyard by Marriott San Antonio Six Flags at The Rim, sincerely thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon. Best, Christian Luginbyhl, GM

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från GM 22 feb. 2024
Dear Anonymous, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Christian Luginbyhl, GM

10/10 Fantastiskt

Sandra

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024

6/10 Okej

JOSE

Reste med familjen
Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet, personal och service och bekvämligheter
Muy mal servicio
Bodde här 2 nätter i februari 2024
Svar från GM 19 feb. 2024
Dear JOSE, I'm sorry our service was not to your liking; please forgive us. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages improvement for future stays. Thank you for taking the time to share your review with us. Sincerely, Christian Luginbyhl, GM

10/10 Fantastiskt

gustavo

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 2 nätter i februari 2024
Svar från GM 19 feb. 2024
Dear gustavo, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Christian Luginbyhl, GM

10/10 Fantastiskt

Roger

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I was surprised there was extra charge to parrk. Suggest to charge 10 more per room and not be asking extra to park.
Bodde här 1 natt i februari 2024
Svar från GM 18 feb. 2024
Dear Roger, We try to be as transparent as possible regarding our charges, so I'm sorry for our breakdown in communications regarding our parking fee. We appreciate you choosing us and hope to welcome you again in the near future. Best, Christian Luginbyhl GM

8/10 Bra

Jaysal, Sugar Land

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is nice. The staff is very friendly. A little wear and tear in the rooms but clean. I would stay there again.
Bodde här 1 natt i februari 2024
Svar från GM 18 feb. 2024
Dear Jaysal, We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in the area, and our guests help us achieve that goal by sharing their thoughts about our hotel. Please find a reason to visit again soon. Best, Christian Luginbyhl GM

10/10 Fantastiskt

Jennifer, Lamesa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Manuel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
El mejor de los hoteles por el mejor precio excelente opción mi próxima elección para regresar
Bodde här 1 natt i februari 2024
Svar från GM 15 feb. 2024
Dear Manuel, Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that you had no complaints and enjoyed every aspect of your stay. There is no better compliment than a return visit, so we hope to see you again soon. Sincerely, Christian Luginbyhl, GM

8/10 Bra

Jon

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024

8/10 Bra

FRANCISCO, Laredo

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Terrible, and unpolite staff. Even though they have ample parking, they charge extra. Not nice, they should tell in advance.
Bodde här 1 natt i februari 2024
Svar från GM 12 feb. 2024
Dear FRANCISCO, Parking is available at a premium in the San Antonio area. We are glad to offer our guests one option without worrying about city limitations or towing. We appreciate your feedback and consider it as we continually monitor our guest offerings. Sincerely, Christian Luginbyhl, GM

10/10 Fantastiskt

joseph

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Courtyard I10
hotel was very new and easy to locate
Bodde här 1 natt i februari 2024
Svar från GM 12 feb. 2024
Dear joseph, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Christian Luginbyhl, GM

8/10 Bra

Jennifer

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

Renee, Las Cruces

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
New, quiet and cozy!!
Bodde här 1 natt i februari 2024
Svar från GM 11 feb. 2024
Dear Renee, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and hope to welcome you again soon. Best, Christian Luginbyhl GM

4/10 Dåligt

Patrick

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
I’ve stayed here a couple of times and never had an issue until this most recent stay, the pillows on my bed upon arrival had BLOOD STAINS on the back of them, I was very disgusted and disappointed
Bodde här 1 natt i februari 2024
Svar från GM 10 feb. 2024
Dear Patrick, I am sorry for the condition of your linens. Some stains can remain post-laundering, but we should have caught them in our quality control. Please accept my deepest apologies regarding our lack of attention to detail. We appreciate you staying with us and hope to serve you on a future visit better. Sincerely, Jose Garza, GM

4/10 Dåligt

Jazmin

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was ok, I don't agree, it's that they charge $10 for parking
Bodde här 1 natt i februari 2024
Svar från GM 10 feb. 2024
Dear Jazmin, I am sorry that you were disappointed with the parking. In San Antonio, as in most large cities, parking is valued at a premium, and fees are required for the upkeep of the parking areas. Charges are typically kept separate from the room fees, as only some people who stay at the hotel have a car. We appreciate your review and hope to host you again in the future. Sincerely, Jose Garza, GM