Lounge

Recensioner av Motel 6 San Antonio, TX - Fiesta Trails

2 out of 5
Motel 6 San Antonio, TX - Fiesta Trails
9447 I-10 West, San Antonio, TX

Recensioner

6,4
10 - Fantastiskt i betyg. 162 av 821 recensioner" "
8 - Bra i betyg. 201 av 821 recensioner" "
6 - Okej i betyg. 189 av 821 recensioner" "
4 - Dåligt i betyg. 120 av 821 recensioner" "
2 - Väldigt dåligt i betyg. 149 av 821 recensioner" "

6,4/10

Renlighet

6,8/10

Personal och service

5,8/10

Bekvämligheter

6,0/10

Boendets skick och faciliteter

6,4/10

Hållbarhet

Recensioner

6/10 Okej

Mårten, Sverige

Gillade inte: Boendets skick och faciliteter
Duger
Detta hotell har ett lågt pris men håller ändå en hyfsad standard.Lite knepigt att komma dit men lätt att hitta.Wifi på rummet funkar ganska ok

10/10 Fantastiskt

Kevin

Bodde här 1 natt i april 2024
Svar från Manager 10 maj 2024
Hello Kevin,We are delighted to hear that you enjoyed your stay with us! Please do not hesitate to reach out to us if you have any further feedback to share.

8/10 Bra

Paula

Gillade: Renlighet, personal och service och boendets skick och faciliteter
good
Bodde här 1 natt i april 2024
Svar från Manager 17 apr. 2024
Hello Paula,We appreciate your feedback and regret to learn of the challenges you encountered during your stay. Should you wish to discuss your experience further, please do not hesitate to contact our management team directly. Thank you for sharing your thoughts with us.

6/10 Okej

Keithen

Bodde här 3 nätter i april 2024
Svar från Manager 16 apr. 2024
Hello Keithen, We appreciate you choosing to stay at our hotel. If you have any feedback to help us improve, please reach out to us directly. We hope to welcome you back for a better experience next time.

2/10 Väldigt dåligt

Eric

Reste i grupp
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The property is conveniently located and the front-office staff— behind their bulletproof glass- seems to care. But this place is a dump. Dirty throughout- floors are sticky, table hasn’t been wiped, hairs in bathroom, etc. many repairs are needed; bathroom fan doesn’t work, tab spout is coming off, etc. Two hooks in lieu of a hanging bar. Some sketchy people living here, with pets, and the place smells funny- but not in a good way. I recommend you stay anywhere else.
Bodde här 2 nätter i april 2024
Svar från Manager 10 apr. 2024
Hello Eric,We are sorry to hear about your experience and appreciate your feedback. Our team strives to provide a comfortable environment for all guests. We will address your concerns with the relevant departments for further review and improvement. Your comments will help us in our commitment to enhancing the guest experience.

8/10 Bra

Ricardo

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was clean and well kept. No issues or complaints whatsoever. 1 night stay went well.
Bodde här 1 natt i april 2024
Svar från Manager 10 apr. 2024
Hello Ricardo,We are delighted to hear that you had a pleasant stay with us and that you found your room to be clean and well-maintained. Your comfort and satisfaction are our top priorities, and we appreciate you taking the time to share your positive feedback with us. Thank you for choosing to stay at our hotel, and we look forward to welcoming you back in the future.

2/10 Väldigt dåligt

Ronald, murrieta

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Why would Expedia even have this on their list? Room was filthy. Bedsheet had hair and cigarette burn holes. All around the facility there were cigarette butts and thrash. The railings are sticky as well as the door handles. Most disgusting Motel 6 I have ver been too. Had to leave and get another hotel to stay at. I wish I could post pictures.
Bodde här 1 natt i april 2024
Svar från Manager 12 apr. 2024
Hello Ronald, We're sorry to hear about your recent experience. We take all feedback seriously and will address this matter promptly. Our team works hard to maintain our high standards of cleanliness. If you have any further concerns, we encourage you to get in touch with our management team. Thank you for bringing this to our attention.

8/10 Bra

mike

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice and clean , reasonably priced, easy parking.
Bodde här 3 nätter i april 2024
Svar från Manager 9 apr. 2024
Hello mike,We are delighted to hear that you found our hotel nice and clean with easy parking at a reasonable price. Your feedback is appreciated and we look forward to welcoming you back in the future.

10/10 Fantastiskt

Kevin

Gillade: Personal och service och boendets skick och faciliteter
Good
Bodde här 1 natt i april 2024
Svar från Manager 7 apr. 2024
Hello Kevin,We appreciate you taking the time to share your feedback with us. Please reach out to our management team with any further concerns you may have regarding your recent stay. Your constructive comments are valuable in helping us enhance our guests' experiences in the future.

10/10 Fantastiskt

Cesar

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good location and clean hotel.
Bodde här 1 natt i mars 2024
Svar från Manager 24 mars 2024
Hello Cesar,We appreciate your positive feedback regarding our hotel's location and cleanliness. Guest satisfaction is our priority, and we hope you had a pleasant stay overall. If there are any concerns or feedback you would like to share, please feel free to reach out to our management team directly.

10/10 Fantastiskt

Juan C.

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 1 natt i mars 2024
Svar från Manager 12 mars 2024
Hello Juan C.,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Fantastiskt

Luis

Gillade: Personal och service och boendets skick och faciliteter
Obtuve lo que necesitaba
Bodde här 2 nätter i februari 2024
Svar från Manager 5 mars 2024
Hello Luis,Nos complace saber que obtuvo lo que necesitaba durante su estancia. Apreciamos sus comentarios y valoramos su tiempo para compartir su experiencia con nosotros. ¡Esperamos darle la bienvenida de nuevo en el futuro!

8/10 Bra

Stephanie Aviles

Reste med familjen, Reste med husdjur
Gillade: Personal och service och bekvämligheter
Pretty basic, good for a night stay. I liked the quality of service, staff were polite and professional. For pets there are not much green areas. It is near a very busy street so make sure you take some safety precautions when entering the hotel entrance or walking your pets around the facility. Good parking. Water is not provided, but you can purchase it inside the main lobby.
Bodde här 1 natt i februari 2024
Svar från Manager 5 mars 2024
Hello Stephanie Aviles,We appreciate your feedback on our service and politeness of our staff. While we understand your concerns about the green areas for pets, and the proximity to the busy street, guest safety is our priority. Thank you for highlighting the convenience of our parking. Water is available for purchase in the main lobby for your convenience.

2/10 Väldigt dåligt

Tracey

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Oh heck NO. RUN!!!!
I was a little shocked, Parking lot does not look like picture. Not clean!!!! drove up to the hotel, there was drug deals, going down in the parking lot. there was a strip club across the street. There were what look like ladies of the evening prostitutes in the parking lot. I just could not stay here. Did not feel safe there were people all in the parking lot. Just walking around looking sketchy, decide to not even stay. Solo woman on a roadtrip.
Bodde här 1 natt i februari 2024
Svar från Manager 10 feb. 2024
Hello Tracey,Thank you for your review. We apologize for any discomfort you experienced during your visit. We take safety and cleanliness very seriously and are constantly working to improve. However, we encourage guests to contact the management directly to address any concerns during their stay. We appreciate your feedback and hope you have a pleasant road trip ahead.

10/10 Fantastiskt

Cynthia

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Always enjoy my stay there great customer service you g man that was there at check in always pleasant
Bodde här 1 natt i januari 2024
Svar från Manager 25 jan. 2024
Hello Cynthia,Thank you for your kind words about our customer service. We're thrilled to hear that you had a pleasant experience with our team member at check-in. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay at our hotel.

6/10 Okej

Justin

Reste i grupp
Bodde här 1 natt i januari 2024
Svar från Manager 22 jan. 2024
Hello Justin, We appreciate you taking the time to rate our hotel. We value feedback from our guests and want to ensure that we provide an excellent experience for everyone. If you have any specific comments or concerns about your stay, we encourage you to reach out to our hotel directly so that we can address them. We hope to have the opportunity to welcome you back in the future.

6/10 Okej

Justin

Gillade: Renlighet och personal och service
Bodde här 1 natt i januari 2024
Svar från Manager 10 jan. 2024
Hello Justin,We're sorry to hear that your experience at our hotel was not up to your expectations. We value your feedback and would love to hear more about your stay. Please reach out to us so we can address any concerns you may have had. We hope to have the opportunity to make it right for you in the future.

10/10 Fantastiskt

Justin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Our stay at Motel 6 Fiesta Trails has been great. Wonderful staff, attentive and hospitable. We had car problems one day and staff was very helpful. Rooms are clean and the location is great.
Bodde här 1 natt i januari 2024
Svar från Manager 10 jan. 2024
Hello Justin,Thank you for taking the time to share your positive experience at Motel 6 Fiesta Trails! We're thrilled to hear that our staff was attentive and provided excellent service during your stay. It's also great to know that you found our rooms clean and enjoyed our convenient location. We appreciate your feedback and hope to welcome you back again in the future!

10/10 Fantastiskt

Wai

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Manager 19 dec. 2023
Hello Wai,Thank you for choosing our hotel for your stay! We appreciate your perfect rating and are thrilled to hear that you had a wonderful experience with us. We hope to welcome you back in the future for another exceptional stay.

8/10 Bra

Cynthia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
As usual my stay there was good no complaints
Bodde här 1 natt i december 2023
Svar från Manager 19 dec. 2023
Hello Cynthia,Thank you for your kind feedback! We're delighted to hear that you had a pleasant stay with us. We strive to provide exceptional experiences for all our guests and we appreciate your continued support. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Fantastiskt

Cynthia

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Always welcome with a smile the front desk employee this day very friendly as always great employee.
Bodde här 1 natt i december 2023
Svar från Manager 8 dec. 2023
Hello Cynthia,Thank you for your kind words about our front desk staff! We take pride in providing exceptional customer service and are delighted to hear that you had such a positive experience with our employee. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future.

10/10 Fantastiskt

josephin

Bodde här 1 natt i december 2023
Svar från Manager 24 dec. 2023
Hello josephin,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience with us. If you have any further feedback, please feel free to reach out to us directly. We look forward to welcoming you back in the future!

2/10 Väldigt dåligt

Rebecca

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I have NEVER paid a deposit for a motel 6? And they REFUSED to refund it because the door knob came off to the bathroom door (inside) and I got STUCK IN THE BATHROOM. It’s not my fault your maintenance guy didn’t screw the knob in properly! Thank god I wasn’t staying alone. The entire foundation is shifted so there’s gaps and drags in all the door ways. Exposed wires in lighting fixtures. Wouldn’t let me rebook online because I would have to check out then come back at three? What! “Online payment is only for hours 3pm-11am not in between 11am-3pm” Seriously. This is after I was told when I arrived it was going to be $75 PLUS $30 cash deposit for my room but the online booking price was $58 so I booked online and the face I was given was rude when she saw my price. Very untrustworthy all around.
Bodde här 1 natt i november 2023
Svar från Manager 26 nov. 2023
Hello Rebecca,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Our team strives to provide a comfortable and enjoyable experience for all our guests. We recommend reaching out to our management directly to address your concerns and discuss any potential solutions. We appreciate your understanding.

10/10 Fantastiskt

CARMEN

Bodde här 1 natt i oktober 2023
Svar från Manager 18 okt. 2023
Hello CARMEN,Thank you for your excellent rating!We are delighted to hear that you had a wonderful stay with us. We look forward to welcoming you back soon.

2/10 Väldigt dåligt

Cody

Gillade inte: Renlighet och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Manager 9 sep. 2023
Hello Cody,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Bra

Linda

Bodde här 1 natt i september 2023
Svar från Manager 24 sep. 2023
Hello Linda,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Fantastiskt

Dwayne

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023
Svar från Manager 1 aug. 2023
Hello Dwayne,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okej

Joeann

Bodde här 1 natt i juli 2023
Svar från Manager 1 aug. 2023
Hello Joeann,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 Dåligt

Sarah

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i juli 2023
Svar från Manager 31 juli 2023
Hello Sarah, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Bra

Verifierad resenär

Gillade: Personal och service och rummets bekvämlighet
One of the towels was stained. The shower drain was surrounded by dirt. There was a water stain on the table.
Bodde här 2 nätter i juli 2023
Svar från Manager 23 juli 2023
Dear Guest,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

8/10 Bra

Juan C.

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juli 2023
Svar från Manager 2 sep. 2023
Hello Juan C.,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 Dåligt

Carlos

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
The room smells like has beeen clean whit a dirty mop
Bodde här 1 natt i juli 2023
Svar från Manager 11 juli 2023
Hello Carlos,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

2/10 Väldigt dåligt

Christopher

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
If I could give a lower rating I would. Room smelled like cheap weed and cheaper prostitutes. Rodent feces in the towel holder. Absolute most uncomfortable bed I’ve ever slept in and pillows were lumpier than the prostitutes in the area. Pool was filthy. The entrepreneur that seemed to live downstairs was blaring “music” until 2am.
Bodde här 2 nätter i juli 2023
Svar från Manager 9 juli 2023
Hello Christopher, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Fantastiskt

Jose

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Comfortable, clean, friendly staff, and in a good location with access to primary roads. Glad to have found this property.
Bodde här 3 nätter i juni 2023
Svar från Manager 27 juni 2023
Hello Jose,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff and location. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

8/10 Bra

Hector

Gillade: Renlighet, personal och service och boendets skick och faciliteter
AC needs maintenance, too noisy
Bodde här 1 natt i juni 2023
Svar från Manager 16 juni 2023
Hi Hector,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impressions we made with the issues with the AC. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. Your feedback will help us improve as we are continuously looking for ways to provide the best experience possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

8/10 Bra

stefan

Bodde här 6 nätter i juni 2023
Svar från Manager 2 juli 2023
Hello stefan,Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Väldigt dåligt

Katherine E

They charge a deposit fee of $50. This wasn’t disclosed anywhere before hand. My non smoking room reeked of tobacco. It was loud and dirty. I better get my deposit back because it was not worth $100
Bodde här 1 natt i maj 2023
Svar från Manager 3 juni 2023
Hello Katherine E,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 Fantastiskt

Cynthia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Always a great stay there. Staff very friendly
Bodde här 1 natt i maj 2023
Svar från Manager 23 maj 2023
Hi Cynthia,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

6/10 Okej

Domingo

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Location was good , but need to work on housekeepi
Location was great, it was around a lot of variety of food options and stores. But they need to work better in housekeeping, I stayed at this location for 3 nights and they ONLY came to “CLEAN” my room once. The housekeeper made the bed but didn’t lay down new sheets, They didn’t sweep or mopped the floors they only gave replaced our towels once with clean towels, they only provide 1 roll of toilet paper for the 3 night stay.
Bodde här 3 nätter i maj 2023
Svar från Manager 23 maj 2023
Hi Domingo,Thank you so much for taking the time to provide feedback about your stay. We strive for excellence at our hotel every day, and we don’t improve without honest input from our guests. I’m so glad to know that you were pleased with your room in terms of friendliness, space, and food options. I know our Food and Beverage Team will be thrilled to hear that when I share! I am so sorry to hear about your experience with our accommodation. I will be passing this feedback on to our Housekeeping team, that they did not meet your cleaning standards, even though we strive to keep our standards high which includes checking in to verify that rooms are as clean as possible with amenities needed. We will address this with our housekeeping team promptly. We do hope you stay with us again to give us another chance to make amends and regain your trust. Please feel free to reach out if you book again, and I would be happy to assist.

8/10 Bra

Ruby

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2023
Svar från Manager 12 maj 2023
Hello Ruby,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Fantastiskt

Terrance

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2023
Svar från Manager 8 maj 2023
Hello Terrance,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Bra

Daniel

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The hotel was less than 2 miles from where we had to go that was a real + the front desk guy was very nice he let us check in early for a small fee was well worth it was very quiet even being next to the interstate the only thing I was disappointed about is the hot tub wasn't working but other than it was a great place I would definitely stay there again
Bodde här 1 natt i maj 2023
Svar från Manager 6 maj 2023
Hello Daniel,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our front desk and tub. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

4/10 Dåligt

Ernesto

Gillade inte: Personal och service
Bodde här 1 natt i maj 2023
Svar från Manager 5 maj 2023
Hello Ernesto,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Okej

Oliver

Bodde här 3 nätter i april 2023
Svar från Manager 3 maj 2023
Hello Oliver,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Fantastiskt

Terrance

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i april 2023
Svar från Manager 25 apr. 2023
Hello Terrance,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Fantastiskt

Cynthia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
As always satisfied
Bodde här 1 natt i april 2023
Svar från Manager 13 apr. 2023
Hi Cynthia,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Bra

Walter

Gillade: Renlighet och personal och service
Price and location
Bodde här 2 nätter i mars 2023
Svar från Manager 4 apr. 2023
Hi Walter,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better and the value for money. Thank you again for choosing to be a guest with us. We look forward to your next stay.

10/10 Fantastiskt

Cynthia

I always have a great stay there no problem what so ever
Bodde här 1 natt i april 2023
Svar från Manager 5 apr. 2023
Hi Cynthia,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

6/10 Okej

Edward

Bodde här 5 nätter i mars 2023
Svar från Manager 4 apr. 2023
Hello Edward,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Fantastiskt

Ruth

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Would definitely stay again. Front desk staff very friendly, beds were comfortable and room was clean and quiet.
Bodde här 3 nätter i mars 2023
Svar från Manager 15 mars 2023
Hello Ruth,On behalf of our entire staff, we thank you for your business and for your comments regarding our staff and your comments about our front desk. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.