Jennifer, thank you for your review! I can assure you our engineers are diligently working on this issue and I do apologize for the impact it may have had on your stay and tranquility. Please do come back and visit us again so we can share a true Thompson experience with you!

Anakchen, thank you for taking the time to share your feedback with us! I am so happy you enjoyed your stay with us, and I also understand when our guests desire a bit more privacy. Next time reach out to us a some of our rooms have more privacy with our tubs!

Damian, I have already made sure to hare this review with all of my staff! Thank you very much for the encouragement and allowing us to celebrate with you both. We cannot wait to welcome y'all again when you return!

Thank you for your feed back Frank. While we pride ourselves on offering our guests a Riverwalk experience, without all of the congestion, we know this is not the experience all of our guests are looking for and we are working to update our online site information.

¡Gracias por sus comentarios! Entiendo su frustración con la facturación, pero siempre puede comunicarse con su sitio de reservas y solicitar un folio. ¡Por favor, vuelva a vernos de nuevo y háganos saber si podemos hacer que su estancia sea más agradable!

Mr. Tregg, I do apologize for any discrepancies between the booking and our property, and for the issues with the tub drain. I will be informing my team so we can make adjustments where needed so when you return you do not experience any of the same issues.

Thank you, Nora, for such a stellar review! I can't wait to share this with my team. Please comeback and see us again soon!!

I am so happy to see you were able to enjoy your Fiesta celebration at our property fully! Thank you for taking the time to leave us a review. Come back soon!!

Thank you Michael for taking the time to leave us such an encouraging review!! We are so happy to see how much you enjoyed your stay and hope you'll come back again soon.

Thank you so much for your stellar review! I am so happy our team made such a wonderful impression. I do hope you come back again soon!

Thank you for taking the time to leave us a review Alicia! Wedo hope you'll come back to visit us again soon!

Mr. Rodriguez, I apologize for the discrepancy you're speaking about and I have reach out to the department in charge of the mini bar items and we are refunding those charges back to your card on file in the amount of 82.28. Please let me know if I can be of any further assistance.

Thank you for taking the time to leave a review on your recent stay! I will certainly share this with our team. Please come back to stay again soon.

Donald, thank you for the wonderful review! I cannot wait to share this with my staff. Please come back to see us again in the future.

Thank you for taking the time to share your feedback with us. This is encouraging to our team. Please come back to stay again soon!

Dulcinea, thank you so much for taking the time to leave us such an encouraging review! We cannot wait to have you back again in the future.

Thank you very much Rebecca for taking the time to leave us such an encouraging review! I hope you come back to visit again soon. Happy Easter!

Yay, Martina! Thank you for such a stelar review! I am so happy you enjoyed your stay! Please come back and visit us again soon. Happy Easter!

Robin, I appreciate you taking the time to leave a detailed and honest review of your stay. The other managers here at Thompson San Antonio will also be notified of your feedback. Thank you for the opportunity to improve our guest experience. I do hope you might keep us in mind the next time you return!

Thank you Jeanne for taking the time to share your experience with us! I will certainly share the valet feedback with our team. Please do come back and visit us again soon!!

Heidi, thank you very much for taking the time to leave us a review. I am happy to see that you enjoyed your stay. We hope to see you again soon!

Russell, thank you for taking the time to share your experience with us! I hope you will keep us in mind for your return to San Antonio!

Jose, thank you for your review. I appreciate the time taken to inform us of your experience. It does seem we have some room to improve in your opinion. Please share a bit more if you'd like. We always appreciate the chance to learn how to better satisfy our guests.

Jeffrey, I am so happy to hear how much you enjoyed the Studio Suite. I hope you decide to come back again to experience on of our other 4 suites!

Jennifer, I am ecstatic to share your score with my team! Thank you for such a stellar review!

Mariana, thank you for taking the time to leave a score for us. While it seems we fell a bit short, I hope you enjoyed your stay with us and will allow us to enjoy your company in the future.

Thank you Krizeida for taking the time to leave us a review. While we are a bit removed it does allow us to provide our guests with a bit more privacy from the chaos of the Riverwalk! We do hope you might keep us in mind with the ever-changing landscape here!

Thank you Matt for taking the time to leave us a review. Our team is so appreciative of your business. We hope to see you again soon!

Mary Sue, thank you very much for the stellar review! I am so pleased to see you enjoyed your stay. Please come back and see us again soon.

Thank you, William, for taking the time to give us a very honest review. We grow from learning exactly how to best serve our guests, and this is a great opportunity to reevaluate our descriptions and guest services. I do hope you will keep us in mind the next time you return!

Thank you so much for the amazing review, Conrad! I am happy to see you enjoyed your stay. Please come back and see us again soon.

Gracias Hector! Gracias por tomarse el tiempo de dejarnos una resena. Esperamos que vuelvas a vernos nuevamente!

Robert! Thank you for taking your time to leave us such a wonderful review. Our team here at Thompson San Antonio is so encouraged by this. We hope to see you again soon.

Roman, thank you so much for the stellar review! Our team is very appreciative that you took the time to let us know how much you enjoyed your stay. Please come back again soon.

Thank you so much for taking the time to leave us a review! I am so happy you enjoyed your stay. Please come back and visit us again soon.

Stephanie, we are ecstatic to hear about how much you enjoyed your recent stay with us. Thank you for taking the time to share your experience. This is so encouraging, and I cannot wait to share this with my team. We cannot wait to welcome you back in the future!

Thank you for taking the time to leave a review. I am happy to see how much you enjoyed your stay. Please keep us in mind when you return. we would love to have you back!

I am ecstatic to hear you enjoyed your stay with us! Thank you for taking the time to leave a review Francisco. Please come back and visit us again soon.

Thank you for the stellar review, Robbie! I am overjoyed to see you had such a great stay; we hope you will come back to visit us again soon.

Thank you for taking the time to leave us a review Kevin! I hope you keep us in mind for your future stays in San Antonio!

Martha, thank you very much for you review. I cannot wait to share this with my team. Please come back and visit us again soon, we would love to welcome you back!

Thnk you for the encouraging review Gary! We hope you will visit again in the near future.

Tiffany, Thank you for your very valuable feedback. I am sorry to hear about the disturbances during your stay. Please do reach out to us before your next stay so we can do our very best to place you in a bit of a quieter room.

Marilyn, I appreciate you taking the time to share your experience with us. Please share any further feedback with me that you may have. I hope you'll return to visit us again soon!

Graciela! This is such an encouraging score that I cannot wait to share with my team. Thank you for taking the time to share this with us and please come visit us again soon!

Thank you for your review. Our management team is aware of your concerns and working with our team to ensure growth and change going forward.

Thank you for the review Christopher. Would you mind sharing a bit more about your experience?

Alka, thank you for the stellar review! I am so happy to hear that you enjoyed your stay with us. I hope we have the chance to welcome you back in the future.

Jerald, thank you so much for the wonderful scores! I am so happy to see you enjoyed your stay. I hope you'll allow us to welcome you back in the future.

Wow! Thank you so much Rebecca for the amazing review. We cannot wait to welcome you back!