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Recensioner av Candlewood Suites San Diego, an IHG Hotel

2.5 out of 5
Candlewood Suites San Diego, an IHG Hotel
1335 Hotel Circle S, San Diego, CA

Recensioner

7,8

Bra

10 - Fantastiskt i betyg. 107 av 303 recensioner" "
8 - Bra i betyg. 97 av 303 recensioner" "
6 - Okej i betyg. 51 av 303 recensioner" "
4 - Dåligt i betyg. 28 av 303 recensioner" "
2 - Väldigt dåligt i betyg. 20 av 303 recensioner" "

8,0/10

Renlighet

8,0/10

Personal och service

7,8/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Nicholas

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great trip!
Bodde här 2 nätter i april 2024

8/10 Bra

Robert

Bodde här 2 nätter i april 2024

2/10 Väldigt dåligt

Nicholas, North Hollywood

Affärsresenär, Reste med familjen, Reste med husdjur
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Is this property is horrible... They tried to charge me three hundred dollars for my ada service dog... And the parking is not free... I do not recommend this place. They said they refunded me my money but they did not. I had to call expedia to get my money back because the hotel straight up lied About my money being refunded to me. The place right below called kings inn is much nicer, cheaper, and everyone is friendly and the hotel is always clean and always nice staff. I always feel safe and comfortable staying here.I would not stay anywhere else.
Bodde här 2 nätter i mars 2024

2/10 Väldigt dåligt

Jason

Reste med familj och småbarn
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
We had a very disappointing stay. The room was falsely advertised as a 1 bedroom suite. When we got in the room, it was a studio suite. Therefore, I assumed we were given the wrong room. When speaking with the front desk staff, I was told that they have no one bedroom suites. For that reason alone, we will not be coming back nor recommending this hotel. Unfortunately, we had an even worse issue with our room. During our two night stay each night between around 10:30pm and 7am, there was a knocking sound coming from the ceiling. At first, I thought it was someone annoyingly banging a stick of some sort. Since it went on all night and there was sort of a pattern, I realized it could not have been coming from the actions of a person. Approximately, every 20 minutes, the knocking would continue for about 10-20 seconds. This made it difficult for my wife and I to fall asleep and woke us up throughtout the night. After the first night, I addressed it to the staff member, who all very nice, had no solution. The issue was kind of brushed off and the staff member said they would have someone look into it after our stay. We are exhausted from our stay and would not recommend staying there. Very disappointed!!
Bodde här 2 nätter i mars 2024

8/10 Bra

Rosby

Reste med familj och småbarn
Gillade: Renlighet, personal och service och bekvämligheter
I had issues with the card key! It took too many tries for it to get the door to open and 2 out 3 televisions where not working. Staff all wonderful, cheery and really good vibes. I got to see the cleaning ladies and they were very nice and polite! not to mention their bright smiles..
Bodde här 2 nätter i mars 2024

8/10 Bra

James

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i februari 2024

10/10 Fantastiskt

Dianne

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great room and service..Fast and friendly clean room ..very spacious.
Bodde här 2 nätter i januari 2024

6/10 Okej

Sydney

Bodde här 2 nätter i december 2023

8/10 Bra

Santiago

Bodde här 4 nätter i december 2023

10/10 Fantastiskt

Gerardo

Bodde här 1 natt i december 2023

10/10 Fantastiskt

Araceli

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Exelent
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Dawn

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel circle location was very convenient only a few miles from Sea World and San Diego Zoo.
Bodde här 5 nätter i november 2023

4/10 Dåligt

BRITANY

Gillade: Renlighet
Breakfast was included as advertised.
Svar från Candlewood Team 24 okt. 2023
Good afternoon,I do apologize for any inconvenience and miscommunication but it is stated on our website that we are an extended stay property and we do not serve breakfast but we do sell breakfast items in our cupboard and provide coffee and tea 24/7 to all of our in house guest. Thank you so much for your feedback, we appreciate your business. Warm Regards,Candlewood Team

10/10 Fantastiskt

Mark

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Covenant drive to Sea World
Bodde här 3 nätter i oktober 2023

10/10 Fantastiskt

Michael

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023

4/10 Dåligt

Markus

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet och personal och service
We arrived at the hotel at 450 and there was a sign at the front desk stating that an employee had left and would return shortly. It was almost 30 minutes before an employee returned to the desk. The lobby also had a smell of urine from an animal. The beds we’re very very firm I know some people like that but it made for a hard night of sleep. The couch bed had also seen better days. When we turned on the ac unit a few ants crawled out so a little bit of a surprise. The hotel has very assessable parking and is close to most things.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Steven, Fontana

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It’s located in hotel circle, so it wasn’t that bad for a location. Got a room that’s pretty big and easy access from the parking lot to the room
Bodde här 1 natt i september 2023

8/10 Bra

yousses, Los angeles

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
The staff are amazing and helpful
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

John

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great room.
Great place to stay in the San Diego area. Good facilities. Fantastic staff.
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Evelyn

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We checked in at around 4:18 pm The front desk attendant Rosha. Sorry not sure how to spell his name, was wonderful, very helpful. To the point that assisted my husband who was unable to get off the recliner in the room. Good experience.
Bodde här 2 nätter i augusti 2023

4/10 Dåligt

Ryan

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Worn out
Bodde här 4 nätter i augusti 2023

6/10 Okej

April

Bodde här 2 nätter i augusti 2023

6/10 Okej

April

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Not really an Candlewood...
This may be a Candlewood now but it started it's life as some other motel (doors outside on the back which isn't seen on the photos). It's been remodeled - sort of - and the room was OK but not what we were expecting based on past Candlewood experiences. The staff were curt - and if you needed anything, YOU had to go to the desk and wait to get it from them. Oh - and parking is "available" but costs $10 per night. Really, for over $200/night, you can let me park in your designated (and not full) lot during my stay. Be aware of the elevator - it makes a large clunk at the start and end but got us there OK each time. The kitchenette in the room was somewhat sad - we had 2 of everything (2 bowls, 2 cups, 2 spoons, etc.) and four of us. Many of the drawers didn't stay closed so you had to watch your shins/thighs when you went by as they were rolling open. It suited our needs as we didn't spend much time there but definitely did not meet our expectations as a Candlewood hotel.
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Trinier

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stay was great, staff was pleasant
Bodde här 1 natt i augusti 2023

4/10 Dåligt

Tracy

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Beware if traveling with service animals
Traveling with the family and a service dog. Beware: They do not honor requests for service animals. Over the phone before booking and at check in everything was great. However, when checking out they tried to charge extra fees we were told twice previously did not apply. I provided our service animal credentials.
Bodde här 3 nätter i augusti 2023

4/10 Dåligt

Johnny

Bodde här 1 natt i augusti 2023

8/10 Bra

Christine

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet och personal och service
Loved how the 2 suites were divided with 2 bathrooms.
Bodde här 4 nätter i juli 2023

8/10 Bra

Cherilyn

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We had a 2 bedroom suite. The beds were comfotable. I wish the lighting was a little brighter. our recliner and Office chair has definately seen better days. Free Laundry and ample parking were a plus.
Bodde här 8 nätter i juli 2023

4/10 Dåligt

April

Bodde här 7 nätter i juli 2023

10/10 Fantastiskt

Ana

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
This was a last minute suite reservation. Great location, ample parking and suite was very nice. Highly recommend it for anyone who wants to feel like home while out on vacation.
Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Nishchal, Fremont

Gillade: Personal och service och boendets skick och faciliteter
Good suite
Bodde här 3 nätter i maj 2023

4/10 Dåligt

Adam

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
This hotel is honestly gross and outdated. The only good thing about it was the price and the fact that they have big enough rooms for families of 6. They had a HUGE mosquito problem. The room itself was sooooo gross. The pull out mattress seriously needed replaced. The couch has very questionable stains. It was dusty beyond belief. Just gross. The shower leaked like crazy from all directions because of the shower head. We had to use the 3-4 towels for every shower experience. Not to mention you either got scolding hot water or cold water. No in between. Really fun for my kids especially. I didn’t want to leave the towels on their wood floors and damage the flooring so I set them outside. Someone apparently complained and they locked us out of our room to basically reprimand me…. Lol… was super weird. A simple, please don’t put your towels outside your room would have sufficed, a note on the door even. But locking us out of room? Insane.
Svar från Neal S 9 maj 2023
Dear Sir, We apologize for the inconvenience mentioned in your feedback. We have just started doing a renovation for our Hotel starting with the Kitchen and then We would be replacing some of the furniture including Sofa bed/Mattress. You can be rest assured that We would never lock our Guests out for any reason. Once again, My deepest apologies and hope you will give us another Opportunity in the future and will come and stay with us again, especially after the renovations. Thank you for staying with us. Sincerely,

2/10 Väldigt dåligt

Araceli

I wasnt checked in to the hotel because of a glitch in the system, i was declined to check in.
Bodde här 2 nätter i april 2023

6/10 Okej

Amber

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The furniture was very uncomfortable. The couch and dining chairs you felt like you were going to go right through. White chunks of the wall missing across the wall.

8/10 Bra

William

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Great location
Front staff was extremely nice and helpful. Tammy went out of her way to make sure we had everything we needed and wanted. Our room was nice. Could have used a little repair to the wall but overall a great stay.
Bodde här 2 nätter i mars 2023

2/10 Väldigt dåligt

William

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Too old, behind from new tech, $200 noy worth it!
Bodde här 1 natt i april 2023
Svar från Neal 7 apr. 2023
Dear Mr. William, Thank you for Staying with us. We apologize that the Hotel was not modern enough for your needs. We are planning to undergo a major renovation and hope you will give us another opportunity in the future and will come and Stay with us again.

6/10 Okej

Rolando

Gillade: Renlighet och bekvämligheter
Bodde här 1 natt i mars 2023

10/10 Fantastiskt

Jessica

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
two bedroom suite was so spacious and the cleanliness was on another level very clean.
Bodde här 2 nätter i mars 2023

8/10 Bra

Beatrice, Victorville

Reste med familj och småbarn
Gillade: Renlighet och personal och service
It served its purpose but the design of the room wasnt very feasible. The door they put to divided the main room and the livingroom should have seperated the kitchen. The guest in the livingroom kept coming in to use the bathroom or kitchen while I was trying to sleep. The room was, building seemed pretty old as qell. A make over would be nice.
Bodde här 2 nätter i mars 2023

10/10 Fantastiskt

JANET

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff, always smiling and very attentive to guests.
Bodde här 2 nätter i mars 2023

6/10 Okej

Zitao, Alameda

Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i februari 2023

8/10 Bra

Dwight

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Never saw anyone. The noise level was irritating. The room is NOT soundproof.
Bodde här 3 nätter i februari 2023

10/10 Fantastiskt

Arthur

Bodde här 1 natt i januari 2023

8/10 Bra

Armando

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i december 2022

10/10 Fantastiskt

Mary

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2022

10/10 Fantastiskt

Maurice

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2022

10/10 Fantastiskt

Michelle

Bodde här 1 natt i oktober 2022

10/10 Fantastiskt

Carolyn

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is now my new favorite hotel. Everything about this hotel was excellent, from the staff to the cleanliness.
Bodde här 2 nätter i oktober 2022

10/10 Fantastiskt

Brittany

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There was more for the price point than most hotels around and the staff was friendly. Morning and night staff.
Bodde här 1 natt i oktober 2022

6/10 Okej

Marisol

Reste i grupp, Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Overall, the space was great and I love that they had Dove products in the shower. However, our microwave didn’t work and the lady at the desk got an attitude when we asked to use the microwave in the lobby/snack area. She said she already put a work order in for ours (we still needed to use a microwave, so a work order wasn’t going to fix that). The AC in our living room area was leaking and they had two trash buckets to collect the water. We would have to dump the water daily, but the leak was annoying to hear all night. The jacuzzi was closed for maintenance so we didn’t get to use it at all.
Bodde här 4 nätter i oktober 2022