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Recensioner av THE US GRANT, a Luxury Collection Hotel, San Diego

5 out of 5
THE US GRANT, a Luxury Collection Hotel, San Diego
326 Broadway, San Diego, CA

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 693 av 1004 recensioner" "
8 - Bra i betyg. 168 av 1004 recensioner" "
6 - Okej i betyg. 75 av 1004 recensioner" "
4 - Dåligt i betyg. 37 av 1004 recensioner" "
2 - Väldigt dåligt i betyg. 31 av 1004 recensioner" "

9,4/10

Renlighet

9,2/10

Personal och service

8,6/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2018
Svar från Kimber T. 31 juli 2018
Thank you for your positive rating! We hope to see you as our guest again soon.

10/10 Fantastiskt

Samir

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect
Svar från Kimber T. 14 maj 2018
Hello Samir, Thank you for your wonderful rating! We hope to see you again soon!!

8/10 Bra

sharre

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Steven

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The stay at the US Grant Hotel was excellent from start to finish. It is a very nice property in a great location with a highly friendly and professional staff.
Bodde här 1 natt i april 2024
Svar från Andres P 28 apr. 2024
Thank you for staying with us. We hope that next time you visit San Diego, you will decide to stay with us again.

10/10 Fantastiskt

Joy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love the history behind the Hotel.
Bodde här 1 natt i april 2024
Svar från Front Desk 23 apr. 2024
Thank you for staying at The US Grant. We hope you decide to visit us next time you come to San Diego.

10/10 Fantastiskt

Alfred

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
beautiful property, very comfortable rooms, incredible staff, attentive..area around the hotel is another situation, construction, noise and homeless
Bodde här 1 natt i april 2024
Svar från Front Desk 23 apr. 2024
Thank you for staying at The US Grant. We hope you decide to visit us next time you come to San Diego.

10/10 Fantastiskt

Fausto

Gillade: Renlighet, personal och service och boendets skick och faciliteter
All
Bodde här 2 nätter i april 2024
Svar från Front Desk 23 apr. 2024
Thank you for staying at The US Grant. We hope you decide to visit us next time you come to San Diego.

10/10 Fantastiskt

heidi

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great hotel we were especially impressed with the staff!
Bodde här 5 nätter i april 2024
Svar från Andres P 21 apr. 2024
Thank you for staying at The US Grant. We hope you decide to visit us next time you come to San Diego.

4/10 Dåligt

Giao

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Very old property with outdated facilities. Bad neighborhood.
Bodde här 1 natt i april 2024
Svar från Front Office 6 apr. 2024
Thank you so much for your feedback

10/10 Fantastiskt

Michelle

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property was gorgeous, and beautifully maintained. The staff was very helpful .......... the restaurants were wonderful. Great location for walking the area!
Bodde här 2 nätter i mars 2024
Svar från Front Desk 27 mars 2024
Thank you for choosing to stay at The US Grant. We hope you decide to revisit us next time you come to San Diego.

10/10 Fantastiskt

Roger

Bodde här 1 natt i mars 2024
Svar från Front Desk 27 mars 2024
Thank you for choosing to stay at The US Grant. We hope you decide to revisit us next time you come to San Diego.

10/10 Fantastiskt

Martin

Bodde här 2 nätter i mars 2024
Svar från The US Grant 14 apr. 2024
Thank you for your feedback

10/10 Fantastiskt

Joshua

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Andres 25 mars 2024
Thank you for choosing to stay at The US Grant. We hope you decide to revisit us next time you come to San Diego.

8/10 Bra

Jan

Reste med sin partner
Gillade: Renlighet
Construction in progress so the rook had scaffolding out our windows. The room was not cleaned the 2nd day until we finally called at 3:30 pm. Restaurant was mediocre.
Bodde här 2 nätter i mars 2024
Svar från Front Desk 21 mars 2024
Thank you for your feedback. We do apologize for any inconvenience this may have caused you.

10/10 Fantastiskt

Patricia

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We felt very comfortable. Beautiful ambiance. The employees make us feel welcome and gave us a great service. It is a very good option!
Bodde här 1 natt i mars 2024
Svar från Front Desk 20 mars 2024
Thank you for staying with us. Please consider us next time you visit San Diego.

10/10 Fantastiskt

Carlos

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Front Desk 20 mars 2024
Thank you for staying with us. Please consider us next time you visit San Diego.

10/10 Fantastiskt

Estela

Caracter
Bodde här 1 natt i mars 2024
Svar från FrontDesk 13 mars 2024
Thank you for staying with us. Please consider us next time you visit San Diego.

8/10 Bra

Nick

Gillade: Renlighet och personal och service
Bodde här 3 nätter i mars 2024
Svar från Front Office 13 mars 2024
Thank you for staying with us. Please consider us next time you visit San Diego.

6/10 Okej

Sameh

Bodde här 4 nätter i mars 2024
Svar från Front Desk 29 mars 2024
Thank you for choosing to stay at The US Grant. We hope you decide to revisit us next time you come to San Diego.

10/10 Fantastiskt

Linet, Glendale

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great upscale, hotel. Amazing service and wonderful breakfast close to gaslamp
Bodde här 2 nätter i februari 2024
Svar från US GRANT 23 feb. 2024
We appreciate your feedback and thank you for staying with us. Please consider us next time travels being you to San Diego.

6/10 Okej

HOSSEIN

Reste med familjen
I upgraded my room to suite at highest floor they had ( 11 floor ) But it was crazy noise from 5:30 am because of street Train which disturbed our sleep , And we can not accept to see a hole in bed sheet in 5 star hotel
Bodde här 3 nätter i februari 2024
Svar från Front Office Manager 16 feb. 2024
We do apologize for all the inconvenience the street noise may have caused you. We appreciate your feedback.

8/10 Bra

Bjoern

Bodde här 1 natt i februari 2024
Svar från Front Desk 21 mars 2024
Thank you for staying with us. Please consider us next time you visit San Diego.

2/10 Väldigt dåligt

Valerie

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Dirty room Horrible service
Bodde här 2 nätter i december 2023
Svar från Front Office Manager 16 feb. 2024
Thank you for your feedback. We do apologize for any inconvenience this may have caused you.

10/10 Fantastiskt

Greta

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Andres Perez 15 feb. 2024
We are delighted to hear that you had a very nice stay with us! It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to The US Grant soon for another wonderful experience.

4/10 Dåligt

Ermilo, Laredo

Reste med familjen
Room service terrible
Bodde här 1 natt i januari 2024
Svar från Front Office Manager 16 feb. 2024
We appreciate your feedback. I do apologize for any inconvenience room service may have caused you.

10/10 Fantastiskt

Imelda

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Andres Perez 15 feb. 2024
We are delighted to hear that you had a very nice stay with us! It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to The US Grant soon for another wonderful experience.

10/10 Fantastiskt

rodney, The Colony

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel is always spotless, classy and the staff is amazing!!! One of my favorite places to stay in the world
Bodde här 2 nätter i december 2023
Svar från Andres Perez 15 feb. 2024
We are delighted to hear that you had a very nice stay with us! It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to The US Grant soon for another wonderful experience.

8/10 Bra

catherine

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The hotel and staff were all fine. Five stars for cleanliness. Not too many services included - an additional charge for everything. Wi-Fi was for members only. Parking was $60/night. This may be the best Downtown has to offer. Location was great.
Bodde här 1 natt i januari 2024
Svar från Front Office Manager 16 feb. 2024
We appreciate your feedback. Please consider us next time you visit San Diego.

10/10 Fantastiskt

Linlin

Bodde här 1 natt i januari 2024
Svar från Andres Perez 15 feb. 2024
We are delighted to hear that you had a very nice stay with us! It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to the US Grant soon for another wonderful experience.

10/10 Fantastiskt

Jaime

Bodde här 4 nätter i december 2023
Svar från Andres Perez 15 feb. 2024
We are delighted to hear that you had a very nice stay with us! It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to The US Grant soon for another wonderful experience.

10/10 Fantastiskt

Shaya

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice property very elegant
Bodde här 1 natt i december 2023
Svar från Andres Perez 15 feb. 2024
We are delighted to hear that you had a very nice stay with us! It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to The US Grant soon for another wonderful experience.

10/10 Fantastiskt

Sara

Bodde här 2 nätter i december 2023
Svar från Andres Perez 15 feb. 2024
We are delighted to hear that you had a very nice stay with us! It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to The US Grant soon for another wonderful experience.

10/10 Fantastiskt

Gerald

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff including parking attendants, waiters, concierge were courteous and helpful. This is a very enjoyable place to stay. Christmas decorations were exceptional
Bodde här 2 nätter i december 2023
Svar från Andres Perez 15 feb. 2024
We are delighted to hear that you had a very nice stay with us! It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to the US Grant soon for another wonderful experience.

6/10 Okej

Javier

Bodde här 1 natt i december 2023
Svar från Andres Perez 15 feb. 2024
It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to the US Grant soon.

8/10 Bra

Chester

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a very nice stay
Svar från Andres Perez 15 feb. 2024
We are delighted to hear that you had a very nice stay with us! It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to The US Grant soon for another wonderful experience.

10/10 Fantastiskt

Rafael

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Saba

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I had a great experience here with my family highly recommended
Svar från Marco V. 29 nov. 2023
Thank you for taking the time to provide feedback. Please consider us next time you visit San Diego.

2/10 Väldigt dåligt

Shadfar

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We all bought a cold with no AC and no hot water.
Bodde här 1 natt i november 2023
Svar från Andres Perez 28 nov. 2023
We do apologize for the inconvenience you faced during your previous stay. I will share your feedback with our management team to improve those areas.

2/10 Väldigt dåligt

Bonita

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Room 712 - bathroom smells like a sewer. Seriously disgusting. The heater is the loudest noise you've ever heard so good luck trying to go to sleep with the temperature regulated. You can either have warmth or silence. Ordered room service and they didn't bring me butter with my $8 toast. When I asked them to bring it they said it would take 15 minutes. I can go downstairs and buy butter from CVS and be back in 15 mins. Their lack of staff isn't my problem. Maybe they shouldn't forget basic items if they don't want to come to the room again. The room service bill had an extra item that I neither ordered nor received ($18 bowl of berries) so someone made the mistake of entering something I didn't order and then they didn't even bring it to me. The incompetence is appalling. Final bill was missing the breakfast credit. I had to call back to get it corrected. Phone at front desk rang and rang at 5pm on a Saturday without answer. I called 6 times and let it ring over 20 times before sometime picked up. There's actually more but I can't be assed to detail every but of poor quality, incompetence, and poor customer service for this "Luxury Hotel".
Bodde här 1 natt i november 2023
Svar från Andres Perez 28 nov. 2023
We do apologize for the inconvenience you faced during your previous stay. I will share your feedback with our management team to improve in those areas.

10/10 Fantastiskt

Maria

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Ni e
Bodde här 4 nätter i november 2023
Svar från Andres Perez 28 nov. 2023
Thank you for providing a lovely feedback!

4/10 Dåligt

Heather

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
This feels like a 3 star hotel with 5 star prices. Rooms are small, the building and rooms are noisy, everything feels cheap but pretends to look expensive. Bad customer service too.
Bodde här 1 natt i november 2023
Svar från Andres Perez 27 nov. 2023
We apologize for the inconvenience faced during your previous stay. Providing the best level of hospitality is our main priority. I will be sharing this information with our management team so we can improve on your feedback.

6/10 Okej

Russell

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 3 nätter i november 2023
Svar från Andres Perez 27 nov. 2023
We apologize for the inconvenience faced during your previous stay. Providing the best level of hospitality is our main priority. I will be sharing this information with our management team so we can improve on your feedback.

8/10 Bra

Gabriela

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
The hotel is nice but getting old. My favorite part was the bedding.
Bodde här 2 nätter i november 2023
Svar från The US Grant 13 nov. 2023
Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Fantastiskt

Wendy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It is an amazing property. I am glad I stayed there with my family as it was a special experience.
Bodde här 3 nätter i november 2023
Svar från JP 9 nov. 2023
Thank you for providing us your valued feedback! We hope that you return to San Diego very soon!

10/10 Fantastiskt

ADRIAN

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från JP 9 nov. 2023
Thank you for providing us your valued feedback! We hope that you return to San Diego very soon!

10/10 Fantastiskt

ALINA

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The customer service at US Grant was top-notch. They really know how to make guests feel special and well taken care of. Will definitely stay here again
Bodde här 2 nätter i oktober 2023
Svar från Andres P 23 okt. 2023
Thank you for staying at the US Grant! We hope you return soon!

10/10 Fantastiskt

Jose

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All goof
Bodde här 1 natt i oktober 2023
Svar från Andres P 23 okt. 2023
Thank you for staying at the US Grant! We hope you return soon!

10/10 Fantastiskt

David

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We did like everything. The best hotel in San Diego. The best restaurant the food was delicious. friendly and helpful staff
Bodde här 6 nätter i september 2023
Svar från Andres 16 okt. 2023
Thank you for providing feedback! We hope you return to the US Grant soon!

10/10 Fantastiskt

Reginald

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was excellent
Bodde här 1 natt i september 2023
Svar från Andres 5 okt. 2023
Thank you for providing feedback. We hope you stay at The US Grant again soon!

10/10 Fantastiskt

Charles

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel is truly luxury from the lobby decor to the bedsheets in the room. I would stay there again. Hopefully the construction will be done soon.
Bodde här 1 natt i september 2023
Svar från Andres 5 okt. 2023
Thank you for providing feedback. We hope you stay at The US Grant again soon!