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Recensioner av Sonesta Select San Francisco Airport Oyster Point Waterfront

3 out of 5
Sonesta Select San Francisco Airport Oyster Point Waterfront
1300 Veterans Blvd, South San Francisco, CA

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 626 av 1187 recensioner" "
8 - Bra i betyg. 298 av 1187 recensioner" "
6 - Okej i betyg. 136 av 1187 recensioner" "
4 - Dåligt i betyg. 67 av 1187 recensioner" "
2 - Väldigt dåligt i betyg. 60 av 1187 recensioner" "

8,6/10

Renlighet

8,8/10

Personal och service

7,8/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Johan

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2023
Svar från Customer Service 26 okt. 2023
Johan, it's wonderful to see the perfect score rating you left for Sonesta Select San Francisco Airport Oyster Point Waterfront. We're pleased you had an exceptional experience and hope to have the pleasure of hosting you again soon.

10/10 Fantastiskt

Otto

Gillade: Renlighet, personal och service och boendets skick och faciliteter
They missed informing me of breakfast but all other services were great
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Bismarck

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It felt safe
Bodde här 2 nätter i maj 2024

4/10 Dåligt

Gustavo

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Despite the hotel getting some improvements, the whole place reeks at marihuana, they have signs that allegedly they are smoke free hotel but the hallways have a very strong odor and sometimes it filters to the rooms. Also, our room did not have hand soap, our room was given to someone else and we when then told "to go and check ourselves if there was anyone in the room" which they were, I then had to go back down and get another room, task that took very long and the front desk person was giving me a different kind of room of the one I had booked.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Marilyn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I always stay in this hotel. After the remodeling is much nicer. I miss the pool
Bodde här 3 nätter i maj 2024

4/10 Dåligt

Michelle

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room and other hotel areas were dirty. Difficult to find front desk staff on occasions.
Bodde här 2 nätter i maj 2024
Svar från Customer Service 27 maj 2024
Michelle, the team appreciates your feedback. Cleanliness is a top priority, and your comments will help us ensure our standards are maintained. The hotel aims to have team members readily available at all times, and your experience will be reviewed to improve our service. Thank you for bringing these matters to our attention.

10/10 Fantastiskt

Cecile Rose

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

2/10 Väldigt dåligt

Tuuta

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 4 nätter i maj 2024

8/10 Bra

Shubham

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good property
Bodde här 1 natt i maj 2024
Svar från Sonesta Select 24 maj 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Sonesta Select in the near future.

8/10 Bra

Danny

Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Customer Service 24 maj 2024
Danny,Thank you for staying at Sonesta Select San Francisco Airport Oyster Point Waterfront. We're delighted you enjoyed your stay. Our team members look forward to welcoming you back soon!

10/10 Fantastiskt

Virginia

Reste med familjen
Gillade: Bekvämligheter
Everything was perfect, thanks
Bodde här 2 nätter i maj 2024
Svar från Customer Service 23 maj 2024
Virginia, thank you for your kind words! The team at Sonesta Select San Francisco Airport Oyster Point Waterfront is delighted everything was perfect during your stay. We look forward to welcoming you back soon!

10/10 Fantastiskt

Judith

Gillade: Personal och service och boendets skick och faciliteter
Keith is really nice
Bodde här 1 natt i maj 2024
Svar från Customer Service 21 maj 2024
Judith, thank you for highlighting the excellent service from Keith. The team at Sonesta Select San Francisco Airport Oyster Point Waterfront is thrilled to hear about your positive experience. We're looking forward to welcoming you back!

10/10 Fantastiskt

Melanie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quick stay before flight out the next morning. It was perfect.
Bodde här 1 natt i mars 2024
Svar från Customer Service 21 maj 2024
Melanie, Sonesta Select San Francisco Airport Oyster Point Waterfront is delighted to hear that your stay was perfect. We're looking forward to welcoming you back for another visit soon!

6/10 Okej

Jennifer

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Customer Service 21 maj 2024
Thank you for sharing your feedback, Jennifer.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

10/10 Fantastiskt

Hector

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean
Bodde här 1 natt i maj 2024
Svar från Customer Service 20 maj 2024
Thank you for the kind words, Hector!It's excellent you enjoyed your time at Sonesta Select San Francisco Airport Oyster Point Waterfront! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us!We can't wait to see you again soon for another amazing experience!

10/10 Fantastiskt

Carol

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was clean and location was convenient for one night in SF
Bodde här 1 natt i maj 2024
Svar från Customer Service 19 maj 2024
Carol,Thank you for sharing your experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. We're delighted to hear that you found the room clean and the location convenient for your stay. We hope to welcome you back on your next visit!

6/10 Okej

Roy

Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
Easy access to facilities and South San Francisco. The rooms were clean but my mattress seemed worn and very uncomfortable. It made a difficult night sleep and strenuous working meetings the next day.
Bodde här 2 nätter i maj 2024
Svar från Customer Service 21 maj 2024
Roy, we appreciate your feedback. It's great that you found the location convenient and the rooms clean. We regret to hear about the issue with your mattress. Your comments are valuable, and our team will certainly take them into consideration. We hope your next stay is much more comfortable.

10/10 Fantastiskt

Maxwell

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Sonesta Select 18 maj 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Sonesta Select in the near future.

8/10 Bra

Charles

Gillade: Personal och service
Bodde här 1 natt i maj 2024
Svar från Sonesta Select 17 maj 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Sonesta Select in the near future.

8/10 Bra

Clarence L. Lewis

Gillade: Renlighet och personal och service
Bodde här 1 natt i maj 2024
Svar från Customer Service 17 maj 2024
Clarence, thank you for sharing your review of Sonesta Select San Francisco Airport Oyster Point Waterfront. We're glad you enjoyed your stay with us. We're looking forward to welcoming you back soon.

10/10 Fantastiskt

Manuel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean, very quiet for being next to the freeway. Rooms were very comfortable, I will stay here again. Staff was very professional and courteous.
Bodde här 1 natt i maj 2024
Svar från Customer Service 14 maj 2024
Manuel, it's terrific to know that you found your stay at Sonesta Select San Francisco Airport Oyster Point Waterfront to be comfortable and tranquil, despite its proximity to the freeway. We're also thrilled that the cleanliness and our courteous team members were well-appreciated. Your willingness to stay with us again is the highest compliment we could hope for! We eagerly anticipate your return.

4/10 Dåligt

Charlene

Reste med familjen
Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet och bekvämligheter
There was no soap in the vanity Had to going into the shower to get soap. Bathroom floor was dirty and found a roach on the coffee tray
Bodde här 2 nätter i maj 2024
Svar från Customer Service 13 maj 2024
Charlene, we regret hearing about the cleanliness details and critter inconvenience you faced. Please know that maintaining pristine rooms and a welcoming environment is of utmost importance to us. Feedback like yours is essential and will be reviewed with the team for further improvements. We appreciate your understanding and looking forward to offering you a smoother experience next time.

10/10 Fantastiskt

Brent

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från Customer Service 11 maj 2024
Brent, we're thrilled that the allure of Sonesta Select San Francisco Airport Oyster Point Waterfront managed to impress you. This favorable rating of yours is certainly a coup for our team. We appreciate the implicit faith and trust you've shown in us, and we look forward to serving you better in the future.

10/10 Fantastiskt

Coin

Gillade: Bekvämligheter
Good
Bodde här 1 natt i april 2024
Svar från Customer Service 9 maj 2024
Coin, we're thrilled to hear that our newly refreshed rooms and brand-new bedding at Sonesta Select San Francisco Airport Oyster Point Waterfront met your expectations. We hope to have another opportunity to host you in the future.

10/10 Fantastiskt

Chris

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very accommodating let us check in early as we were going to a concert near by and even loaned us an umbrella as it was raining
Bodde här 1 natt i maj 2024
Svar från Customer Service 7 maj 2024
Chris, thank you for sharing your positive experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. We're delighted our team members were able to meet your needs, from arranging an early check-in to providing an umbrella for your convenience. We hope you enjoyed the concert and look forward to welcoming you back in the future.

10/10 Fantastiskt

Neil Kristoffer

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel was small but clean and quiet. Room was very spacious. Staff was nice
Bodde här 6 nätter i april 2024
Svar från Customer Service 4 maj 2024
Neil, thank you for your wonderful review. We're thrilled to know that the Sonesta Select San Francisco Airport Oyster Point Waterfront offered you a peaceful and clean setting, with abundant room space, and an inviting team. We appreciate your positive comments and look forward to welcoming you back in the near future.

10/10 Fantastiskt

Ethan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Safe
Bodde här 1 natt i april 2024
Svar från Sonesta Select 2 maj 2024
Thank you for sharing this positive review. We appreciate our location here in Sonesta Select just as muchas you do. We hope you’ll stop by again soon when you’re in the neighborhood.

8/10 Bra

Ivailo

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Did not get the room, pictured and described on Expedia. Staff was otherwise friendly and helpful.
Bodde här 2 nätter i april 2024
Svar från Customer Service 2 maj 2024
Ivailo, it's regrettable to hear about the discrepancies you experienced with the room description during your stay. We aim for accuracy and your comments are highly valued. It's good to hear that our colleagues were able to assist in other ways, thus making your stay pleasant overall. Consideration will be given to your feedback during ongoing improvements. We hope to have you back for an enhanced experience.

10/10 Fantastiskt

Paul

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Close to the airport, had some bay views and has a walking/running trail along the shore right next to it.
Bodde här 2 nätter i april 2024
Svar från Sonesta Select 1 maj 2024
Thank you for sharing this positive review. We appreciate our location here in Sonesta Select San Francisco Oyster Point SFO just as muchas you do. We hope you’ll stop by again soon when you’re in the neighborhood.

10/10 Fantastiskt

Jeneffer

Reste med sin partner
It’s nice here
Bodde här 1 natt i april 2024
Svar från Sonesta Select 29 apr. 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Sonesta Select in the near future.

2/10 Väldigt dåligt

Romik

Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
They promise continental breakfast when you book.. Check in, no breakfast. Pastries, coffee and OJ is not CONTINENTAL breakfast. Some are dieting. Just a lie
Bodde här 3 nätter i april 2024
Svar från Sonesta Select 29 apr. 2024
I am so sorry to hear that while the service and atmosphere were great, we didn’t meet yourexpectations when it came to food and drinks. Please don’t ever hesitate to let our team knowif something’s not exactly right. An under seasoned meal doesn’t sound good to us either, andwe’re very sorry about this.

8/10 Bra

Carlos

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Quiet location.
Bodde här 5 nätter i mars 2024
Svar från Customer Service 29 apr. 2024
Carlos, it's great to hear that you enjoyed the tranquil setting of Sonesta Select San Francisco Airport Oyster Point Waterfront. We hope to host you again soon for another serene getaway!

6/10 Okej

Juan

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
Not very good, security guards outside the building and they tell me if I want clean service I have to request and that’s what I did but they don’t sent anybody and that it’s not honest
Bodde här 2 nätter i april 2024
Svar från Customer Service 29 apr. 2024
Juan, we're sorry to hear about the challenges you experienced regarding housekeeping. Please note that guests' security is our priority, hence the presence of security personnel. As part of our brand's ongoing efforts to improve, we take your feedback seriously and will pass it on to our team for consideration. We hope we have another opportunity to provide a better experience.

8/10 Bra

Jesus

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Sonesta Select 29 apr. 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Sonesta Select in the near future.

8/10 Bra

Susan, Cumberland

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Customer Service 29 apr. 2024
Susan, it's refreshing to read about your 4-star rating of the Sonesta Select San Francisco Airport Oyster Point Waterfront. We're thrilled that you had a satisfying experience with us. We hope to welcome you back soon!

8/10 Bra

Rosalind

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff is what makes this place golden. Every last person was friendly and service-oriented. There was an issue with my booking and the gentleman at the front desk went above and beyond to get me into a room. It saved me from what would have been a miserable travel experience.
Bodde här 4 nätter i april 2024
Svar från Customer Service 29 apr. 2024
Rosalind, we are thrilled that the Sonesta Select San Francisco Airport Oyster Point Waterfront left such a wonderful impression on you. It's heartening to hear that our dedicated team made your experience memorable, addressing every issue you had with utmost dedication. We truly value your feedback and can't wait to exceed your expectations again during your next visit.

10/10 Fantastiskt

Lisa, Lahaina

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
staff was excellent and with a sense of humor. Rooms was comfortable with a sofa to relax on. Quiet and good rest. Close to the airport..
Bodde här 1 natt i april 2024
Svar från Customer Service 28 apr. 2024
Lisa, your wonderful feedback on your stay at Sonesta Select San Francisco Airport Oyster Point Waterfront is much appreciated. We're delighted to hear that our team members were helpful and able to bring some humor to your day. It's excellent that you found the room comfortable and enjoyed the peace and convenience offered by the location. Looking forward to welcoming you back for another comfortable and enjoyable stay.

8/10 Bra

Sparkle

Gillade: Renlighet, personal och service och boendets skick och faciliteter
This is my second stay here and both experiences have been a pleasant one. Rooms are cozy and the view of oyster bay is calming. I would stay there again.
Bodde här 2 nätter i februari 2024
Svar från Sonesta Select 26 apr. 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Sonesta Select in the near future.

8/10 Bra

Kathy

Gillade: Renlighet och personal och service
The agent who checked me I was pleasant and professional
Bodde här 1 natt i april 2024
Svar från Customer Service 24 apr. 2024
Kathy, it's wonderful to hear that you had a satisfying interaction with our professional team member at the Sonesta Select San Francisco Airport Oyster Point Waterfront. We always strive to provide the utmost in warm and efficient service. We look forward to welcoming you back in the future.

2/10 Väldigt dåligt

Joshua

Bodde här 1 natt i april 2024
Svar från Customer Service 15 maj 2024
Joshua, it's unfortunate that your experience didn't match your expectations. It's important to us that our guests feel satisfied with their stay. With our renovation process largely over, we genuinely hope for another chance to make a better impression.

10/10 Fantastiskt

Robert

Bodde här 1 natt i mars 2024
Svar från Customer Service 23 apr. 2024
Robert, it's fantastic to hear you had a five-star experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. We truly appreciate your visit and your rating. Our team hopes to welcome you back soon for yet another wonderful stay.

10/10 Fantastiskt

Dishan

Gillade: Renlighet och boendets skick och faciliteter
It was better than I thought
Bodde här 1 natt i februari 2024
Svar från Customer Service 23 apr. 2024
Dishan, we are glad to hear that your stay at Sonesta Select San Francisco Airport Oyster Point Waterfront exceeded your expectations. We appreciate your kind words and look forward to the opportunity to host you again.

8/10 Bra

Molly

Bodde här 1 natt i april 2024
Svar från Sonesta Select 11 maj 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience.

10/10 Fantastiskt

Dakota

Bodde här 4 nätter i april 2024
Svar från Customer Service 8 maj 2024
Dakota, thank you for your high rating. It's great to know you appreciated the transformations at Sonesta Select San Francisco Airport Oyster Point Waterfront. We strive to continuously update our facilities to enhance guest comfort and satisfaction. We appreciate your support and look forward to welcoming you back soon.

10/10 Fantastiskt

Cynthia

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is clean. Our rooms had beautiful views towards the lake and the staff was friendly.
Bodde här 2 nätter i april 2024
Svar från Customer Service 15 apr. 2024
Cynthia, we're thrilled to hear you enjoyed the cleanliness of the Sonesta Select San Francisco Airport Oyster Point Waterfront, the stunning lake views from your room, and the friendly interactions with our team members. Thank you for sharing your experience with us, and we look forward to your future stays.

10/10 Fantastiskt

Diana

Bodde här 1 natt i april 2024

10/10 Fantastiskt

betzaida

Bodde här 1 natt i mars 2024
Svar från Customer Service 5 maj 2024
Thanks for the feedback, Betzaida.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

8/10 Bra

Faith

Gillade: Renlighet och personal och service
Bodde här 2 nätter i april 2024
Svar från Customer Service 11 apr. 2024
Thank you for taking the time to share your review with us, Faith!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Sonesta Select San Francisco Airport Oyster Point Waterfront. Thank you and have a wonderful day!

10/10 Fantastiskt

robert

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Check in guy was extremely friendly
Bodde här 2 nätter i februari 2024
Svar från Customer Service 9 apr. 2024
Robert, we're pleased to hear your check-in experience was made enjoyable by our welcoming colleague at the Sonesta Select San Francisco Airport Oyster Point Waterfront. We appreciate your feedback, and look forward to welcoming you again.

6/10 Okej

Atomic AI

Bodde här 2 nätter i april 2024
Svar från Customer Service 29 apr. 2024
We appreciate you leaving your feedback with us.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.