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Recensioner av Stone Villa Inn

2 out of 5
Stone Villa Inn
2175 S El Camino Real, San Mateo, CA

Recensioner

6,6
10 - Fantastiskt i betyg. 228 av 1001 recensioner" "
8 - Bra i betyg. 252 av 1001 recensioner" "
6 - Okej i betyg. 212 av 1001 recensioner" "
4 - Dåligt i betyg. 174 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 135 av 1001 recensioner" "

7,0/10

Renlighet

6,8/10

Personal och service

7,6/10

Bekvämligheter

6,6/10

Boendets skick och faciliteter

7,2/10

Hållbarhet

Recensioner

8/10 Bra

Thomas

Gillade: Renlighet
Gillade inte: Personal och service
Typical Motel with some design
It is a typical motel, no services. The neighborhood is mot exceptional. The place looks slightly better than a regular motel, has some outside design towards the main street.
Bodde här 1 natt i mars 2022

4/10 Dåligt

Sophia

Bathroom smell so musty that I must keep it closed at all time. I’d spend as little time as possible in there. Perhaps main floor rooms are used more Often may not smell like the 2nd floor bathroom. They renovated the motel to be an inn, it’s decent but the carpet was kind of dirty when I walked in. Very strong ordor of odor spray that was def a turn off. 2 Chinese, Vietnamese and pizza across the street was def plus. However I won’t stay there again cause I prefer a nicer name brand hotel. Thus hotel tonight App had this inn on their site, so I went for it. Def not for me
Bodde här 1 natt i mars 2022

8/10 Bra

Ricardo

Bodde här 1 natt i mars 2022
Svar från Guest Services 12 mars 2022
We are glad you enjoyed your stay with us.

2/10 Väldigt dåligt

Bianca, Fresno

Affärsresenär
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The room was filthy! Mold was ALL over the bathroom and there was what appeared to be blood splattered on the wall in the bathroom. I will be reporting them to the health department. The manager Raul was completely rude and unprofessional!
Bodde här 2 nätter i mars 2022
Svar från Guest Services 12 mars 2022
We apologize for the inconvenience caused to you. We are investigating the matter and corrective measures will be initiated promptly.

10/10 Fantastiskt

Mark, Monterey

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
If you are looking for a very good bargain hotel stay, this property is one of the best. The manager is exceptional, the rooms are decent, and the location convenient.
Bodde här 2 nätter i februari 2022
Svar från Stone Villa Inn Team 1 mars 2022
Thank you for your feedback and words of appreciation. We look forward to having you stay with us again. Warm regards from our General Manager, Rahul.

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
Bodde här 1 natt i februari 2022
Svar från Stone Villa Inn Team 1 mars 2022
Thank you for your feedback. We look forward to having you stay with us again.

10/10 Fantastiskt

Daniel

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2022
Svar från Guest Services 24 feb. 2022
Thank you for your positive feedback.

10/10 Fantastiskt

Mark, Monterey

Bodde här 1 natt i februari 2022

10/10 Fantastiskt

priscilla

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
If you need to run errands and visit friends and family nearby, this is a very good hotel to stay for a few days.
Bodde här 1 natt i januari 2022
Svar från Indrani, Front Desk Team 8 feb. 2022
Thank you for your words of appreciation. We look forward to having you stay with us again.

10/10 Fantastiskt

Angelina

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2022
Svar från Stone Villa Inn Team 26 jan. 2022
Thank you for your positive feedback. We look forward to seeing you again soon.

10/10 Fantastiskt

Frayner Gomez

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Todo excelente
Bodde här 1 natt i januari 2022
Svar från Guest Services 17 jan. 2022
Thank you for your positive feedback. We look forward to seeing you again soon.

8/10 Bra

Claudia

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convenient location. The hotel is close to the freeway, dining and shopping. My room was fully renovated. The only downside is i could hear the family upstairs LOUD & clear. I only slept about 2.5 hours which was horrible, i had my nursing state license exam the next day. Other than that, everything was great. They will ask for a $100 deposit fee that isnt mentioned on expedia. I traveled on my own, i felt safe enough to proceed to stay the night there.
Bodde här 1 natt i januari 2022
Svar från Guest Services 16 jan. 2022
Dear Claudia; Our sincere apologies for the negative experience with the sounds, we appreciate your feedback - safe travels

4/10 Dåligt

Margaret

Bodde här 1 natt i januari 2022

8/10 Bra

Jesus

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2021

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2021
Svar från Stone Villa Inn Team 8 jan. 2022
thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us and, we look forward to having you back with us again. Best regards, Guest Experience Team @ Stone Villa Inn

4/10 Dåligt

Jasmine

Bodde här 5 nätter i juni 2020

8/10 Bra

Michael

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
No coffee provided but comfortable beds
Comfortable bed. Room was comfortable. Shower head too low for folk that are 6ft5in. Probably would not have cost any extra to put them higher when they were building the place. Dirty freezer compartment of the mini fridge in the room. No coffee. Nothing. Not in the room. Not on the premises. Probably the thing that irked me the most. Actually his comment irked me more. "Go down a few blocks to the Starbucks". Very disappointed. A coffee machine in reception could work well with minimal risk to anyone. Otherwise coffee machines in the rooms.
Breakfast room
Breakfast room #2
Bodde här 1 natt i december 2021
Svar från Guest Services 15 dec. 2021
Thank you for your feedback. The safety of our guests and employees is our top priority. We were working on bringing some of the amenities back but we had to pause it due to the new variant.

8/10 Bra

alicia

Reste med familj och småbarn, Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
I like the location. The hotel was near stores.
Bodde här 2 nätter i november 2021
Svar från Indrani Sircar 6 dec. 2021
Thank you for your feedback. We appreciate hearing from you. We look forward to having you stay with us again. Indrani Front Desk

10/10 Fantastiskt

MARTHA

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room is clean,comfortable and the owner was friendly.
Bodde här 2 nätter i november 2021
Svar från Indrani Sircar 6 dec. 2021
Thank you for your words of appreciation. We look forward to having you stay with us again at Stone Villa. Indrani Front Desk

2/10 Väldigt dåligt

Stephen

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property was absolutely horrible. I read the reviews before but thought I would still take the chance since it was the only hotel within walking distance from family. Rude front desk and staff, the rooms were disgusting, walls all covered in nasty grime and god knows what other colors, walls warped, water damage to the floor, and mold around the sink and mirror above it. I will say the bedding was nice… I think. Disappointing.
Bodde här 1 natt i november 2021
Svar från Indrani Sircar 6 dec. 2021
Dear Stephen, We are sorry that we did not meet your expectations. Your feedback has been noted, and we hope to do better should you stay with us again. Thank you, Indrani Front Desk

2/10 Väldigt dåligt

Nour

Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i november 2021

8/10 Bra

YILING

Bodde här 1 natt i november 2021
Svar från Stone Villa Inn Team 18 nov. 2021
Thank you for taking the time to provide us with your feedback. We are glad you had a great stay with us and we look forward to welcoming you again soon.

8/10 Bra

Vita

Staff is so helpful...
It was cozy n clean. There were ample towels n tissues. GreaT getaway for us !
Bodde här 6 nätter i november 2021
Svar från Guest Services 12 nov. 2021
We are glad you enjoyed your stay with us.

10/10 Fantastiskt

Angela

Bodde här 1 natt i oktober 2021

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Worst Hotel in Town
Worst hotel I've ever stayed at in my life. The guy at the front desk was extremely rude and unreasonable for many reasons. There was about 7-8 cars in the parking lot with probably 50 spaces available and told me that any guests would need to pay for parking. Avoid at all costs.
Bodde här 1 natt i oktober 2021
Svar från Guest Services 28 okt. 2021
Dear Guest, We apologize for the inconvenience but we allow a maximum of 2 cars per room at no charge due to limitations of parking spaces. If you share your reservation details we can investigate the matter further.

6/10 Okej

Raul

Gillade inte: Renlighet
You pay for what you get
Room condition was ok. Musty cigarette smell when we first walked in. Had to turn a/c unit to filter air. Bathroom not cleaned properly as hair was still on sink counter. Also no wash cloths were included. Some mold in shower area too. TV did not work until we figured out someone had disconnected the power cord which seemed intentional as it was located well behind the entertainment unit. Questioned cleanliness of room as food from previous guest was still in the refrigerator. Overall for the price and if you can overlook the issues described, decent place to stay if it's just for one or two nights.
Bodde här 2 nätter i oktober 2021
Svar från Guest Services 25 okt. 2021
Thank you for your feedback. Let us assure you corrective measures are being taken based on your feedback.

10/10 Fantastiskt

Patrick, Livermore

Gillade: Renlighet, personal och service och boendets skick och faciliteter
My car was in the shop so needed to stay close to my work since I live 42 miles away. For the price, this was a very nice stay. The rooms are decent and functional. Also very spacious. The on-site coffee house was closed. It was very quiet and in a safe area. Overall a very pleasant stay.
Bodde här 3 nätter i oktober 2021
Svar från Guest Services 21 okt. 2021
We are glad you enjoyed your stay with us.

2/10 Väldigt dåligt

Eileen

Bodde här 1 natt i oktober 2021

6/10 Okej

Raul

Gillade inte: Renlighet
Hotels.com should verify the accuracy of the photo
Hotels.com needs to verify the accuracy of the pictures ... all the pics look amazing very clean and modern when you arrived at your room the photoshop magic is gone!! For the price I pay is ok, however, the pictures create a false expectation...
Bodde här 3 nätter i oktober 2021
Svar från Guest Services 15 okt. 2021
Thank you for your feedback. Our pictures were updated based on our last renovation and should be accurate.

10/10 Fantastiskt

Benjamin

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfectly fine place to stay!
I've stayed here twice and both times the room was clean and comfortable, check-in was fast, wifi worked fine, and the rate was inexpensive. I do wish there was a coffeemaker in the room though. Other than that, no complaints.
Bodde här 2 nätter i september 2021
Svar från Stone Villa Inn Team 27 sep. 2021
Thank you for your note of appreciation. We look forward to having you stay with us again.

10/10 Fantastiskt

Tamara

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2021
Svar från Stone Villa Inn Team 27 sep. 2021
We are delighted to know you found your stay at Stone Villa satisfying. We hope to have you as a guest again.

8/10 Bra

Nichole

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2021
Svar från Guest Services 23 sep. 2021
Thank you for your feedback. We are glad you enjoyed your stay with us. Stay safe and visit us again soon.

6/10 Okej

Maryssa

Gillade inte: Renlighet och boendets skick och faciliteter
Bathroom trash wasn’t taken out and I think it was diapers in there, so it left a smell. Doors looked dirty inside too.
Bodde här 1 natt i september 2021
Svar från Stone Villa Inn Team 17 sep. 2021
Thank you for your feedback. We will be addressing your concerns.

4/10 Dåligt

Mary

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2021
Svar från Guest Services 19 sep. 2021
Thank you for your feedback. We are sorry that you had a less than satisfactory stay with us. Please let us know how we can do better.

6/10 Okej

Samuel

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
Bodde här 1 natt i september 2021

6/10 Okej

Rachel

Gillade inte: Renlighet
Bodde här 2 nätter i september 2021
Svar från Guest Services 13 sep. 2021
We are glad you enjoyed your stay us . Please let us know how we can improve.

8/10 Bra

Jessa

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2021
Svar från Stone Villa Inn Team 3 sep. 2021
Thank you for taking the time to provide us with your feedback. We are glad you had a great stay with us and we look forward to welcoming you again soon.

10/10 Fantastiskt

Peter

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i augusti 2021

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location, attractive, small, friendly feel, great price. The owner was always handy and always helpful.
Bodde här 2 nätter i augusti 2021
Svar från Stone Villa Inn Team 8 sep. 2021
Thank you for taking the time to provide us with your feedback. We are glad you had a great stay with us and we look forward to welcoming you again soon.

2/10 Väldigt dåligt

Verifierad resenär

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room itself was disgusting. ex.Toothpaste on the wall moldy mirrors, buckling walls, broken wall outlets etc etc etc. I have pictures. It didn't have enough towels for the two guest and no additional towels were furnished and no cleaning happened during the 3 day stay. Front desk person asked for IDs of all people staying and questioned me repeatedly asked about who was staying in the room. Questioning and threatening that no people were allowed to visit or I would be changed an additional $100. The pet fee was not listed so I had to pay that upon arrival.It was like staying with an intrusive neighbor (their staff) who seemed to be spying on me the whole visit.
Bodde här 3 nätter i augusti 2021
Svar från Guest Services 16 aug. 2021
Thank you for taking the time to provide us with your feedback. Covid protocol for the hotel is to ensure that all guests in the room are registered to ensure proper contact tracing. Charging pet fees at check-in is standard practice across the hospitality industry.

8/10 Bra

Jordan

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2021
Svar från Guest Services 16 aug. 2021
We are glad you had a wonderful experience staying with us. We look forward to welcoming you again soon.

10/10 Fantastiskt

Guadalupe

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i augusti 2021

10/10 Fantastiskt

Gerald

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Parking was great, the room was very clean and nice overall very satisfied
Bodde här 1 natt i juli 2021
Svar från Stone Villa Inn Team 10 aug. 2021
Thank you for taking the time to provide us with your feedback. We are glad you had a great stay with us and we look forward to welcoming you again soon.

8/10 Bra

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juli 2021

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet
Ok for one or 2 nights. Needs better cleaning. Bare down to the bone type of hotel. Needs to remove the breakfast pictures from its website. They don't have breakfast or coffee available for customers. Misleading with the pics on website.
Bodde här 1 natt i juli 2021
Svar från Guest Services 24 juli 2021
Thanks for taking the time to provide us with your feedback. We apologize for the inconvenience caused during your stay. Please be rest assured that corrective measures will be put into place urgently.

8/10 Bra

Daniela H

Affärsresenär
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Renlighet
Bodde här 2 nätter i juli 2021
Svar från Guest Services 19 juli 2021
We are glad you had a great stay with us and we look forward to welcoming you again soon.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very helpful. Facility very clean. Grounds very clean.
Bodde här 3 nätter i juli 2021
Svar från Guest Services 19 juli 2021
Thank you for taking the time to provide us with your feedback. We are glad you had a great stay with us and we look forward to welcoming you again soon.

2/10 Väldigt dåligt

Verifierad resenär

Reste med sin partner, Reste med husdjur
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place was disappointing. We booked here because most reviews were decent, pictures of property looked good and location was convenient; also it’s pet friendly and charge for pet was only $35. Check in process was quick, plenty of parking available but our room was disgusting to say the least. Stains on the floor and walls (some looked like blood). Bed skirt had white stains, floor and furniture was dirty, room had a weird smell. Needless to say I did not stay the night. I don’t think rooms are cleaned thoroughly which is expected specially because of COVID. When I went back to the office and explained to the clerk why I was not staying he mentioned my deposit and my pet fee could be refunded but if I wanted a reimbursement for the room fee I had to contact Expedia directly which I did right away. Expedia representative said they couldn’t do anything because payment had been collected at the property and they (Stone Villa Inn) had to process the refund. When I contacted the office at Stone Villa again clerk stated he could not provide a refund and insisted I contacted Expedia again. Overall this was a terrible experience, trying to find a room for the night on a Holiday after you’ve been driving all day is not exactly the way to start a vacation. Please don’t book here it is not worth your money.
Bodde här 1 natt i juli 2021
Svar från Guest Services 8 juli 2021
We apologize for the inconvenience caused. We are investigating why your room had those issues. As you booked through Expedia we have little or no control over the reservation.

6/10 Okej

Antonio

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i juli 2021
Svar från Guest Services 8 juli 2021
Dear Antonio, Thank you for your feedback. We hope to see you again soon.

10/10 Fantastiskt

Rocky

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Awesome hotel
Bed r so comfortable and have dish cable every r so awesome. Out of view of hotel t so clean abs nice worth time to stay there a night during. Business work
Bodde här 1 natt i juli 2021
Svar från Guest Services 8 juli 2021
Dear Rocky, We are glad you enjoyed your stay with us and we look forward to welcoming you again soon.