Lobby

Recensioner av Warwick San Francisco

4 out of 5
Warwick San Francisco
490 Geary St, San Francisco, CA

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 438 av 1003 recensioner" "
8 - Bra i betyg. 319 av 1003 recensioner" "
6 - Okej i betyg. 117 av 1003 recensioner" "
4 - Dåligt i betyg. 66 av 1003 recensioner" "
2 - Väldigt dåligt i betyg. 63 av 1003 recensioner" "

8,4/10

Renlighet

8,4/10

Personal och service

7,4/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Comfortable hotel in very good standard a few blocks away from Union Square. Helpful staff.
Bodde här 2 nätter i augusti 2022
Svar från Sara 14 aug. 2022
Thank you so much for feedback. We are so glad that you enjoyed your time with us at Warwick Hotel and hope to see you again in the near future.

4/10 Dåligt

C B

Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2022
Svar från Sara 10 maj 2022
Thank you for your feedback. We will be addressing your concerns

10/10 Fantastiskt

Jesper

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Warwick in Sf
Nice service!
Bodde här 1 natt i november 2019
Svar från Terrence Kelso - Hotel Manager 19 nov. 2019
Dear Jesper, Thank you for taking the time to fill out a review! We are so happy that you've chosen to stay with us! Your feedback is crucial and serves a great importance to our ever-going mission for continuous improvement. Our team takes great pride in servicing all of our guests with utmost care and professionalism. We are so excited to see you scored us a perfect 10! We strive hard every day to achieve this and would like to thank you for recognizing our efforts! If there was anything else that we could have done for you to make your stay more enjoyable, please do not hesitate to let us know so that we can anticipate your needs for the next time. We truly value you and your business and hope to have the pleasure of your next stay very soon. Should you need any assistance with your future reservation, I will be happy to personally assist you to ensure that your stay is seamless and full of the value that you deserve.

8/10 Bra

Per

Gillade: Renlighet och rummets bekvämlighet
Bodde här 8 nätter i april 2019
Svar från Kevin 16 apr. 2019
Hello Per, We thank you for allowing us to be your hotel of choice during your time in the city.

6/10 Okej

Anders

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
San Fransisco light
Dålig ljudisolering gör att det är stadsoväsen från gatan dygnet runt men störs man inte av det är läget bra Svindyr parkering finns för halv priset runt hörnet Annars nära till allt inte minst restauranger och nattliv
Bodde här 2 nätter i juni 2018

2/10 Väldigt dåligt

Peter

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Sorry, we dont have your suite. We are overbooked.
Detta är andra gången jag har haft en bokning på hotellet men hade tyvärr denna gång en väldigt dålig upplevelse. Vid incheckning så blev jag tillagad att hotellet var överbokat och att dom ej hade den Svit jag hade bokat. Jag blev då hänvisad att gå till ett annat hotell som dom hade bokat in mig på. Fick endast namnet på hotellet, fick tyvärr ingen annan vägbeskrivning utan att det ligger runt kvarteret. Detta är under all kritik och duger ej. Jag blev inbokad på ett sämre hotell och ingen kompensation blev erbjuden. Jag och min kollega hade två separata bokningar och han fick ett rum, vilket nu blev problematiskt då alla transport hade vi ordnat tillsammans, till samma hotell. Fanns tyvärr inget intresse från hotellet att ens ta en dialog med mig, det enda jag fick var ett sorry no room left.
Bodde här 2 nätter i maj 2018

8/10 Bra

Alexandra

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Nice
Ok. Perfect location for getting around in the city. Nice, clean and quiet room. According to expectations.
Bodde här 3 nätter i september 2017

6/10 Okej

Angelica

Gillade: Personal och service
Gillade inte: Renlighet
Bodde här 3 nätter i maj 2024
Svar från The Warwick Team 24 maj 2024
Dear Angelica,Hi Angelica,Thank you for taking the time to share your feedback. We appreciate your honesty and the opportunity to improve. If there are any specific areas where you feel we could do better, please don't hesitate to let us know. Your satisfaction is important to us, and we're committed to making your experience even better in the future.Warm regards,

10/10 Fantastiskt

Pemmy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room is clean and staffs are very helpful
Bodde här 3 nätter i maj 2024
Svar från Kevin. V, General Manager 19 maj 2024
Dear Pemmy,Thank you for sharing your feedback with us! We're delighted to hear that you found your room clean and that our staff were helpful during your stay. Providing a comfortable and welcoming environment is our priority, and it's always rewarding to receive such positive comments from our guests.We hope to have the pleasure of welcoming you back for another excellent stay in the future!Warm regards,

2/10 Väldigt dåligt

Gaurav

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Hotel is in a very poor condition. Need upgrades big time. Small bathrooms. Dirty couch. Small screen old TV’s, dirty carpet…
Bodde här 2 nätter i maj 2024
Svar från Kevin. V, General Manager 17 maj 2024
Dear Gaurav,Thank you for your feedback. I am truly sorry to hear about your unsatisfactory experience during your stay. Your comments regarding the condition of the hotel and cleanliness are very concerning, and we take them seriously.We are currently in the process of planning upgrades and improvements to our facilities. In the meantime, I will address your concerns with our housekeeping and maintenance teams to ensure immediate attention is given to these areas.Your feedback is invaluable in helping us improve our services, and I hope you will consider staying with us again in the future to experience these improvements.Best regards,

6/10 Okej

hailey

Reste med sin partner
Gillade: Renlighet
It was weird
Bodde här 1 natt i april 2024
Svar från Kevin. V, General Manager 17 maj 2024
Dear Hailey,Thank you for sharing your review. I'm sorry to hear that your experience was not as expected and that you found it "weird."We strive to provide a welcoming and comfortable environment for all our guests, and I apologize if we fell short during your stay. If you have any specific feedback on what aspects of your stay could be improved, we would appreciate hearing more details.Your feedback helps us make necessary changes to enhance our guest experience, and we hope to have the opportunity to welcome you back in the future.Best regards,

10/10 Fantastiskt

queosha

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Kazib was amazing attended to my every need
Bodde här 1 natt i maj 2024
Svar från Kevin. V, General Manager 8 maj 2024
Thank you so much for taking the time to leave such a wonderful review, Queosha! We're thrilled to hear that Kazib provided you with exceptional service and took care of all your needs. We'll be sure to pass along your kind words to him. We hope to welcome you back soon for another fantastic experience!Warm regards,

10/10 Fantastiskt

Sabrina

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was very accommodating especially the manager Kevin and front desk attendant Angelina. We appreciated them very much.
Bodde här 2 nätter i april 2024
Svar från Kevin. V, General Manager 1 maj 2024
Thank you so much, Sabrina! We're thrilled to hear that you had a fantastic experience with us. It's wonderful to know that Kevin and Angelina provided you with exceptional service and made your stay memorable. We'll be sure to pass along your kind words to them. We hope to welcome you back again soon for another 5-star experience!Warm regards,

2/10 Väldigt dåligt

Gonzalo

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
To noisy, homeless all around, unsafe, n someone open our door n closed it felt very unsafe
Bodde här 4 nätter i april 2024
Svar från Kevin. V, General Manager 25 apr. 2024
Dear Gonzalo,I'm truly sorry for your recent experience. Your safety and comfort are our priority, and we're investigating the incident. We're committed to providing a safe environment. If you need anything, please reach out.Thank you for your understanding.Warm regards

10/10 Fantastiskt

Xavier

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the old-San Fransico ambience of the hotel and the room was very comfortable
Bodde här 1 natt i april 2024
Svar från Kevin. V, General Manager 23 apr. 2024
Dear Xavier,Thank you so much for your glowing review! We're thrilled to hear that you loved the old San Francisco ambiance of our hotel. Creating a comfortable and memorable experience for our guests is always our top priority, and we're delighted that you found your room to be cozy and inviting. We hope to have the pleasure of welcoming you back again soon for another wonderful stay!Warm regards,

6/10 Okej

Claudia

Reste med familjen
Gillade: Personal och service och bekvämligheter
The rooms are very small, sometimes the rooms smell funny tending to bad, and I see a small mice running in the lobby.
Bodde här 3 nätter i april 2024
Svar från Kevin. V, General Manager 16 apr. 2024
Dear Claudia, Thank you for bringing these concerns to our attention. We sincerely apologize for the inconveniences you experienced during your stay with us. Rest assured, we take your feedback seriously and are taking immediate steps to address these issues.Regarding the size of our rooms, we understand that space is an important factor for our guests' comfort, and we are actively exploring ways to maximize the space available in our rooms.As for the unpleasant odor you noticed, we are conducting a thorough investigation to identify and rectify the source of the smell. Our housekeeping and maintenance teams are working diligently to ensure that our rooms are fresh and clean for all our guests.Additionally, we have implemented measures to address the presence of mice in our lobby area. Pest control experts have been engaged to address this issue promptly and effectively.We sincerely apologize for any discomfort or inconvenience these issues may have caused you. Please know that your satisfaction is our top priority, and we are committed to providing you with a pleasant and comfortable stay.If there is anything else we can do to improve your experience or if you have any further concerns, please do not hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm regards,

4/10 Dåligt

alexandria

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och bekvämligheter
The only downfall I have about my recent stay is that one of my amenities (fireplace) was not working, so that pretty much ruined my night there. That was my whole purpose on staying at this property. I also was not accommodate for this unfortunate event. This will be my first & last visit there for sure. But thanks for the service
Bodde här 1 natt i mars 2024
Svar från Kevin V, General Manager 10 apr. 2024
Dear Alexandria, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the fireplace not being operational during your stay. We understand that this was a significant aspect of your experience with us, and we regret that we fell short of meeting your expectations.Please know that we are taking your comments seriously and addressing the issue with our maintenance team to ensure it is resolved promptly. Additionally, we would like to offer you a discount on a future visit as a gesture of goodwill and to demonstrate our commitment to your comfort and satisfaction.We value your patronage and hope to have the opportunity to better serve you in the future.Warm regards,

4/10 Dåligt

Maria

Reste med familjen
Gillade: Bekvämligheter
Gillade inte: Personal och service
Unhelpful staff, extra hidden fees, parking was impossible to find.
Bodde här 1 natt i mars 2024
Svar från Kevin V, General Manager 10 apr. 2024
Dear Maria,We apologize for not meeting your expectations. We’re addressing the concerns with our staff and fees and are seeking better parking solutions. Your feedback is invaluable, and we’re committed to making things right. Please contact us to discuss a satisfactory resolution.Warm Regards,

8/10 Bra

ARIEL

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i mars 2024
Svar från Kevin V, General Manager 10 apr. 2024
Dear Ariel,Thank you for your review and the positive rating. We’re glad to hear that your experience was largely satisfactory. If there’s any specific feedback or suggestions, you’d like to share that could help us make your next stay a perfect 5 out of 5, we would love to hear from you.Warm regards,

2/10 Väldigt dåligt

Akshika

Bodde här 1 natt i mars 2024
Svar från Kevin. V, General Manager 16 apr. 2024
Dear Akshika,Thank you for sharing your feedback with us. We truly value all feedback from our guests as it helps us improve our services. I'm sorry to hear that your experience did not meet your expectations. Could you please provide more details about your stay so we can address any issues you encountered and ensure they are not repeated in the future?Your satisfaction is our priority, and we hope to have the opportunity to make it right for you.

8/10 Bra

ALFREDO

Gillade: Renlighet, personal och service och boendets skick och faciliteter
La zona está muy sucia con mucho indigente y los cargos de servicio no son claros
Bodde här 4 nätter i mars 2024
Svar från Kevin V, General Manager 10 apr. 2024
Dear Alfredo,Thank you for your feedback. We’re sorry to hear about your concerns regarding the cleanliness of the area and the clarity of our service charges. We are working with local authorities to address the cleanliness issues and reviewing our billing processes to ensure all charges are communicated clearly.We appreciate you bringing these matters to our attention, and we hope to provide a more enjoyable experience on your next visit.Best regards

10/10 Fantastiskt

Lorena

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I want to thank the Front Desk staff who helped me at all times. Thank you so much!
Bodde här 1 natt i mars 2024
Svar från Kevin V, General Manager 10 apr. 2024
Dear Lorena,We are overjoyed to receive your heartfelt thanks and a perfect rating. It’s wonderful to hear that our Front Desk team was able to assist you throughout your stay. We take pride in our staff’s dedication to providing exceptional service, and your acknowledgment means a lot to us.Thank you for choosing our hotel, and we look forward to serving you again in the future.Warm regards

10/10 Fantastiskt

Bronwyn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely, comfortable hotel in fabulous location
Bodde här 2 nätter i februari 2024
Svar från Kevin V, General Manager 10 apr. 2024
Dear Bronwyn,We’re absolutely delighted to hear that you enjoyed your stay at our hotel! Your kind words about the comfort and location of our hotel mean a lot to us. We’re thrilled that we could contribute to a lovely experience.Thank you for sharing your feedback, and we look forward to welcoming you back soon.Warm regards

8/10 Bra

Marcos

Gillade: Renlighet och personal och service
Warwicks room service is poor and the hours are inflexible. The food menus are also poor. They need to spruce it up
Bodde här 8 nätter i februari 2024
Svar från Kevin V, General Manager 10 apr. 2024
Dear Marcos, Thank you for your valuable feedback. We apologize for any disappointment with our room service and menu options. We are committed to improving our offerings and flexibility to enhance our guests’ dining experience. Your suggestions are important to us, and we will certainly consider how we can spruce up our menu and service.We hope to have the opportunity to serve you better in the future.Warm regards

8/10 Bra

Amy

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I had a great stay *except* that the 4 pillows on my bed were all thick and lumpy. I didn't sleep well because of them the first 2 nights. When I mentioned it to my friend, she gave me the one pillow on her bed that wasn't lumpy, and my last 2 nights were more comfortable. Ideally they would offer a choice of hard vs soft and thick vs thin pillows to accommodate various needs. I have stayed at other hotels who do provide options.
Bodde här 4 nätter i januari 2024

10/10 Fantastiskt

John

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was great. But it's in current day San Francisco, so the area is a bit sketchy... not really their fault.
Bodde här 3 nätter i januari 2024

6/10 Okej

Marlon

Bodde här 1 natt i januari 2024
Svar från Kevin V, General Manager 10 apr. 2024
Dear Marlon,Thank you for your review. We’re glad you chose to stay with us and would love to hear more about your experience. Your feedback is important and helps us improve. Please feel free to share any specific comments or suggestions.Warm regards,

8/10 Bra

Alicia

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The lobby area was well decorated and check in was seamless for this reservation. The staff at the reception desk were very friendly and helpful. The corner deluxe Queen room was exactly as shown in the photos. The armoire was convenient to hold my clothes, but would have preferred having a working drawer for smalls… mine was broken. The desk was older and scuffed up, but absolutely functional.
Bodde här 2 nätter i januari 2024

8/10 Bra

Alison

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i december 2023

8/10 Bra

Jacqueline

Gillade: Renlighet och personal och service
Stay was decent, check in was easy
Bodde här 2 nätter i december 2023

6/10 Okej

Shannon

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Violetta

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 7 nätter i december 2023

8/10 Bra

Charles

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
close to union square. clean.. affordable for sf
Bodde här 2 nätter i december 2023
Svar från Anna 30 dec. 2023
Hello Charles, Thank you for taking tie to share your complimentary score with us. We hope to serve you as a home away from home here in San Francisco again! Warm regards,The Warwick San Francisco Hotel Team

6/10 Okej

Dinesh

Bodde här 3 nätter i december 2023

10/10 Fantastiskt

Oksana

Bodde här 4 nätter i december 2023

8/10 Bra

Aleenza

Gillade: Personal och service
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Shannon

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Ursina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Window bathroom open
All was very good, only the Window of the bathroom could is not to close, therefore the bathroom is always cold
Bodde här 3 nätter i november 2023

2/10 Väldigt dåligt

Michael

Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Lynee

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I had a great experience, even tho my room was 87° when I walked in! It was quickly fixed and I really enjoyed this hotel. Very boutique feeling
Bodde här 1 natt i november 2023
Svar från Rumman Samiha 3 dec. 2023
Thank you for staying at the Warwick San Francisco and for your review. We are overjoyed to hear that you've enjoyed each and every stay with us here. We are all happy to know we were able to provide you with a pleasant stay and great service. From our team we all hope to see you again soon and that you have a great weekend!

10/10 Fantastiskt

Andrea

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
My husband and I celebrated our 26th wedding anniversary at the Warwick Hotel. The building was very Victorian in architecture, the room was unique and stylish with a huge ceiling to floor window. It was clean and cozy. The staff was friendly, helpful and very knowledgeable about San Francisco, this helped us In our daily expeditions. They sent complimentary chocolate and a bottle of champagne to our room on our anniversary, that was amazing. We were there on the US Thanksgiving and a staff left her home to come and check on us because the regular staff had the day off, that’s going beyond her duty, thank you Mary. Special thanks to Rumman first person we met at front desk that welcomed us and made us feel special. Thank you Nestor and Alfredo Our first time to California (San Francisco) was wonderful. Warwick will definitely be our home away from home Ray and Andrea Canada
Bodde här 4 nätter i november 2023
Svar från Rumman Samiha 3 dec. 2023
Thank you for staying at the Warwick San Francisco and for your review. We are overjoyed to hear that you've enjoyed each and every stay with us here. We are all happy to know we were able to provide you with a pleasant stay and great service. From our team we all hope to see you again soon and that you have a great weekend!

8/10 Bra

Kyli

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Rumman Samiha 20 nov. 2023
Thank you very much for staying with us and taking the time to share your experiences. I am glad to hear you really enjoyed your stay and appreciate you sharing your concerns and again apologize for the stay not being 100%. We are always working to make the guest experience better than ever before and hope to see you again in the future.

10/10 Fantastiskt

Elijah, Las Vegas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Roberto Aguirre 18 nov. 2023
Thank you for staying at the Warwick San Francisco and for your review. We hope you have a great weekend.

10/10 Fantastiskt

Sandra

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från Roberto Aguirre 12 nov. 2023
Thank you for staying at the Warwick San Francisco and for your review. We hope you have a great weekend!

6/10 Okej

GRASSO

Affärsresenär
Gillade: Renlighet, personal och service och bekvämligheter
Moquette da togliere, per il resto ok
Bodde här 3 nätter i oktober 2023
Svar från Roberto Aguirre 3 nov. 2023
Thank you very much for staying with us and taking the time to share your experiences. I appreciate you sharing your concerns on your survey and again apologize for the stay not being 100%. I apologize that the room was not up to our standards and your expectation. We work hard to provide consistent clean and well-maintained rooms and we obviously fell short here. We will make the necessary corrections to bring the room back to above standard. I again apologize and hope one day you will give us another opportunity.

10/10 Fantastiskt

Andreas

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
sauber, ordentlich, gute Lage, top Preis Leistung
Bodde här 3 nätter i oktober 2023
Svar från Roberto Aguirre 3 nov. 2023
Thank you for staying at the Warwick San Francisco and for your review, We are glad to hear that you enjoyed your stay with us and hope to see you again for another great stay in the future! Until then, we from the Warwick wish you a great week!

10/10 Fantastiskt

Violetta

Bodde här 7 nätter i oktober 2023

4/10 Dåligt

Adam

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 2 nätter i oktober 2023
Svar från Roberto Aguirre 3 nov. 2023
Thank you for staying at the Warwick San Francisco and for your review.

8/10 Bra

Gavin

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great room and friendly helpful staff.
Bodde här 3 nätter i oktober 2023
Svar från Rumman Samiha 27 okt. 2023
Thankyou for your feedback. We are glad to know that you have enjoyed your stay with us. We hope to see you again in the near future.

6/10 Okej

Emise

Gillade: Personal och service
Gillade inte: Bekvämligheter
It wasn't as clean as I expected and didn't feel safe walking around..
Bodde här 3 nätter i oktober 2023
Svar från Roberto Aguirre 17 okt. 2023
Thank you very much for staying with us and taking the time to share your experiences. I appreciate you sharing your concerns and again apologize for the stay not being 100%. I apologize that the room was not up to our standards and your expectation. We work hard to provide consistent clean and well-maintained rooms and we obviously fell short here. We will make the necessary corrections to bring the room back to above standard. I also do understand your concern with the area of our hotel. One of our priorities is the safety and comfort of our guests. The area does appear unsafe however it is very safe and secure we have not had any incidents with our hotel or guest. I know the city is working on this concern.