We are sorry that your experience was not what you expected.We are in the process of changes in the hotel, the dry season is being very strong, not only here but also in other countries damaging gardens, drying up rivers and lakes, truly a problem in general.Our staff with years of experience works hard to make our service the best for our clients.We deeply regret your xenophobic comments towards our staff and the country of Costa Rica. We hope your next visit to this wonderful country can be a very good experience for you.

Thank you very much for your comments, the hotel is under constant renovation for the last 2 months where we are constantly changing and improving. We deeply appreciate your visit, we hope to return soon.

Dear Nury We are sorry to read your comment regarding the hotel.We also regret that you were not able to appreciate the changes that have been made to the hotel for 2 months and that we continue to make.During the rainy season, the number of mosquitoes is quite frequent throughout the country, so before entering a room we take the necessary measures possible.It is a shame that Expedia.com's cancellation policies are not to your liking, which is why we always advise booking through the official pages to facilitate any reservation procedure.Due to the high volume of people we had in the hotel and a cut that was made in the neighborhood sector, we had a drop in water pressure in all businesses and houses, which affected not only the hotel but our customers. neighbors.

Agradecemos profundamente su visita, estamos trabajando para mejorar en muchos ámbitos, esperamos vuelva pronto.¡Pura vida!

We deeply appreciate your visit, we are working to improve in many areas, we hope to return soon.Pura vida!

Muchas gracias, desde Septiembre 15 estamos trabajando con mejores en la infraestructura y zonas verde mejorando día a día.

Muchas gracias, desde Septiembre 15 estamos trabajando con mejores en la infraestructura y zonas verde mejorando día a día.

Dear client, we truly hope that your visit was pleasant in our very quiet rooms, away from the noise of the city. We offer a/c service in the deluxe category rooms, hopefully next time you can reserve one of them and enjoy a much better experience in our hotel.

Dear customer, thank you very much for your comments, we are working to offer you good service and the best experience, we hope to have your visits again. We will be waiting for you.

Dear guest, we are sorry that your experience at the hotel was not as expected. We have rooms with A/C service which are of different categories than the one you chose in your reservation. We hope you return soon and that you can enjoy these rooms and our quiet and peaceful hotel.

Dear Guest, Thanks for your review. It is important for us. We appreciate your business. We work hard in this pandemics. Sorry for any inconvenience. Bergerac

Dear Guest, Thanks for your review. It is important for us. We appreciate your business. We work hard in this pandemics. Sorry for any inconvenience. Bergerac

Dear Guest, Thanks for your review. It is important for us. We appreciate your business. We work hard in this pandemics. Sorry for any inconvenience. Bergerac

Dear Guest, Thanks for your review. It is important for us. We appreciate your business. We work hard in this pandemics. Sorry for any inconvenience. Bergerac

Dear Guest, Thanks for your review. It is important for us. We appreciate your business. We work hard in this pandemics. Sorry for any inconvenience. Bergerac