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Recensioner av Hotel Nest

3 out of 5
Hotel Nest
1112 Av. Juan Ponce de León, on the corner of Arzuaga Street, San Juan, San Juan

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 180 av 307 recensioner" "
8 - Bra i betyg. 70 av 307 recensioner" "
6 - Okej i betyg. 32 av 307 recensioner" "
4 - Dåligt i betyg. 14 av 307 recensioner" "
2 - Väldigt dåligt i betyg. 11 av 307 recensioner" "

9,0/10

Renlighet

9,2/10

Personal och service

7,8/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Alicia

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was wonderful!!
Bodde här 3 nätter i maj 2024
Svar från Manuel Agosto 11 maj 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Mauricio Guzman

Me gustó mucho y el personal es muy amable y atento
Bodde här 7 nätter i maj 2024
Svar från Hotel Nest 10 maj 2024
Gracias por compartir su experiencia con nosotros. Para nosotros es un placer brindar un servicio de buena calidad.

10/10 Fantastiskt

Mary

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Other than its surroundings the Hotel is quaint beautiful. The staff is friendly and welcoming.
Bodde här 4 nätter i maj 2024
Svar från Hotel Nest 10 maj 2024
Thank you for sharing your experience at the Nest Hotel. Your opinion is very important to us.

10/10 Fantastiskt

Dennis

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great customer service super clean great breakfast
Bodde här 4 nätter i maj 2024
Svar från Hotel Nest 6 maj 2024
We're very glad you enjoyed your stay. You're welcome here any time you like. Hope to see you again soon.

10/10 Fantastiskt

Sylvia

Affärsresenär
My only complaint is that there was not hot water in the morning to take a shower. I’m an early riser.
Bodde här 2 nätter i april 2024
Svar från Hotel Nest 3 maj 2024
Thank you for taking the time to give us your feedback.

8/10 Bra

Lynn

Reste i grupp
Gillade: Bekvämligheter
The staff are very friend and helpful, rooms are neat and clean. Overall close to Old San Juan, easy to get around from the hotel.
Bodde här 3 nätter i april 2024
Svar från Hotel Nest 3 maj 2024
Thank you for taking your time and let us know how was your stay.

10/10 Fantastiskt

Luis E

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Nice hotel terrible area
Bodde här 4 nätter i april 2024
Svar från Hotel Nest 3 maj 2024
Hi Luis, Thank you for leaving a nice review of our hotel. We are a boutique hotel that is locally owned and not part of a chain. We understand the area can seem scary as it's a part of San Juan that has suffered throughout the years. Right now, the neighborhood is growing once again and we know it will be restored back to its glory days

8/10 Bra

Sherry Lynm, Winchester

Bodde här 4 nätter i april 2024
Svar från Hotel Nest 21 maj 2024
Thank you for taking your time to let us know your experience.

2/10 Väldigt dåligt

MICHAEL

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
Very scary place to stay. My wife and I got there at night and there was no appeal to the place. Looked broke down and not even open with graffiti on the walls. Very scary at night ans didn't look safe. We immediately left and booked somewhere else. Tried to get a refund and they still charged me even though we didn't feel safe staying. Be very careful booking here maybe looks different during the day definitely not anywhere i would recommend staying.
Bodde här 2 nätter i april 2024
Svar från Manuel Agosto 28 apr. 2024
We are very sorry for your way of thinking. The hotel is located two blocks from the University of Puerto Rico, one block from the police station in front of a church, right next to the urban train, door to door, armed security 24/7, the records of Our Hotel indicate that you neither went or called the hotel, so you had poor planning travel strategy, nothing to do with the hotel. The hotel does not have graffiti. The graffiti are several blocks from the hotel in the urban area that is remodeling and is part of the demonstration of the art of our people. You did not arrive at the hotel and you didn't show yourself to us I see you have some prejudice against the urban and contemporary art that shows our beautiful island, you made a reservation but you did not arrive or call and that room could be rented to another person, but you did not even notice our hotel. The hotel is located in a safe central area and full of art in its surroundings and we also have a staff very kind and professional, I think that if you had communicated I would have explained and helped you with your doubts, thank you for taking your time writing your way of thinking, but it is different from the reality of the beauty that our town in Río Piedras shows us. We would appreciate it if you make reservations, arrive, and ask for advice. Thank

6/10 Okej

Lisa R

Gillade: Personal och service
Bodde här 3 nätter i april 2024
Svar från Damaris 27 apr. 2024
Thank you for taking your time and let us know how was your stay.

10/10 Fantastiskt

Jorge, Boston

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good central location to many sites beach food anything in between. Police station located half a block from the hotel.
Bodde här 3 nätter i april 2024
Svar från Hotel Nest 25 apr. 2024
Thank you for your great review! We're delighted you enjoyed your stay and hope to welcome you back soon!

6/10 Okej

Yeny

Gillade: Personal och service och bekvämligheter
El personal muy amable ( especialmente Jose)pero en 4 días solo me limpiaron una ves, y ponía el letrero y lo encontraba en el piso y el cuarto sin limpiar,el agua nunca estaba caliente .
Bodde här 4 nätter i april 2024
Svar från Manuel Agosto 20 apr. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Bra

Kenneth

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The place & staff are good but their location isn’t good at all, especially at night.
Bodde här 5 nätter i april 2024
Svar från Manuel Agosto 20 apr. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Fantastiskt

Tamara

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great staff! Had a great stay! I Love Puerto Rico!
Bodde här 3 nätter i mars 2024
Svar från Hotel Nest 12 apr. 2024
We're very glad you enjoyed your stay. You're welcome here any time you like. Hope to see you again soon.

10/10 Fantastiskt

Jimeel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a great time staying at hotel Nest. Very clean friendly customer service,
Bodde här 4 nätter i april 2024
Svar från Damaris 10 apr. 2024
Thank you for letting us know how your stay was. We hope to see you soon

10/10 Fantastiskt

Betzaida

Bodde här 2 nätter i april 2024
Svar från Damaris 28 apr. 2024
Thank you for taking your time and let us know how was your stay.

10/10 Fantastiskt

Gisselle

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place is perfect especially for anyone on a budget. It’s cheap but clean and staff are friendly. Hot water, A/C and cleanliness are my favorites. The area the hotel is located seems not so great but I feel safe and definitely was worth it’s would come back again!
Svar från Hotel Nest 7 apr. 2024
We are glad you enjoyed your stay at The Nest Hotel. Hope to see you again soon.

10/10 Fantastiskt

shannon

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff
Bodde här 4 nätter i mars 2024
Svar från Hotel Nest 7 apr. 2024
Thank you for staying with us. Hope to see you again soon.

10/10 Fantastiskt

Angie, Milwaukee

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
This hotel is perfect if you don't spend too much time in a hotel while you're traveling. There are not many businesses in the immediate surrounding area and the majority of surrounding properties are for sale.
Bodde här 3 nätter i april 2024
Svar från Damaris 10 apr. 2024
Thank you for letting us know how your stay was. We appreciate your opinion. We hope to see you soon

4/10 Dåligt

Yessenia

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Didn't like the location, but decided to stay, no amenities in the room no iron, no hair dryer you had to go down to the desk to be able to use iron, iron was old and dirty burn my clothes with it (no happy about this) lighting in the bathroom is horrible if u work makeup. Some of The staff was nice. Was one guy that make my stay horrible, he was rude and not very helpful . Parking was a bit inconvenience you had to call the staff to open the gate and this maybe take a few min .
Bodde här 4 nätter i mars 2024
Svar från Damaris 10 apr. 2024
We are sorry to hear that your stay was not to your liking. It would have been helpful to leave a note at the front desk with your complaints and requests so we could help you better. We take our guests' experience very seriously to improve.

2/10 Väldigt dåligt

Monique

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I never leave reviews, but please let me help anyone thinking of booking this hotel do it. Just don’t do it! These travel sites have a responsibility to accurately represent these properties and they don’t. First, the pictures look absolutely nothing like the property. The property is in an area that is not tourist friendly, dangerous, and profoundly unsafe. There were no restaurants or activities around. When I initially entered the property, the guy at the front desk did not acknowledge me when I walked in. I literally had to look over the partition and say, ‘Hello!’ He then slid me a piece of paper to fill out and escorted me to my room. There’s no elevator so prepare for walk up several flights of stairs with your luggage. There were two long flights of stairs. Oh, it gets better. To believe I heard people fighting or arguing in the hall, the room was dirty, bugs on the wall, the stench of mold was so overwhelming it caused me to have an asthma attack. It was all too much and absolutely nothing at the same time. As quickly as I checked in, I checked out. Left an hour after checking in. As I informed the agent at the front desk I was checking out, he asked why I was checking out as though he was shocked. I love an intimate boutique hotel, but rest assured, THIS IS NOT THE ONE. I would give this hotel a negative 10 if I could. Because of the misrepresentation, I was forced to pay almost double at the new hotel for safety and peace of mind. Never again.
Svar från Damaris Rodriguez Manager and Quality Supervisor 10 apr. 2024
As you rightly said, you checked in and immediately checked out. You entered the room, got dirty and had to be cleaned by housekeeping staff, there's M&M candy everywhere. You were given a full refund, you left us a bad review without having experienced anything you state and allege. Thank you for letting us know that there are demanding guests. I wish you luck with the next hotel you choose.

10/10 Fantastiskt

Meera Keely

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved staying here. We didn’t spend any time in the area of the hotel- but we loved how quiet and quaint this hotel was. Would highly recommend booking a room here!
Bodde här 4 nätter i mars 2024
Svar från Damaris 3 apr. 2024
Thank you for letting us know your experience. It is very important to us. We hope to see you soon.

10/10 Fantastiskt

Donald

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Overall experience..
Bodde här 6 nätter i mars 2024
Svar från Damaris 3 apr. 2024
Thank you for letting us know your experience. It is very important to us.

10/10 Fantastiskt

Ellisha

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Impressed with the locations and sites near by.
Bodde här 5 nätter i mars 2024
Svar från Damaris 1 apr. 2024
Dear guest,Thank you for letting us know how your stay was. It is very important for us to improve as much as possible. We hope to see you soon.

8/10 Bra

EMUEJEVOKE

Bodde här 4 nätter i mars 2024
Svar från Manuel Agosto 20 apr. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Fantastiskt

Nicole

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Wonderful kind and helpful staff. Facilities were clean and very cute. Its off the beaten path but the train is right next door and ubers are available with between a 6-12 minute wait. Continental breakfast is very simple fare but hits the spot before you go out and enjoy the beautiful island of Puerto Rico.
Bodde här 4 nätter i mars 2024
Svar från Hotel Nest 29 mars 2024
Thank you for staying with us and for giving us you feedback. We hope to see you again!

8/10 Bra

Daniel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I am giving a very good review due to the fact that the treatment was excellent, the facility was clean and well maintained. Expect something better than a usual motel 6 or motel 8, if you want fancy you know where to go but if you are looking for good price and nice place, this is it. They have a quiet, clean, well kept traditional and would say historic in a way kind of hotel. Im pretty sure it has its history. I liked the painting of the building which means they try to upgraded it and it does look neat. Another advantage you have with them is they have laundry machine and dryers machine as well you can use with coins. One negative thing, if so, for some could be bad that it does not have an elevator but if you dont need elevator than you are fine it like 3 story building i believe. I want to mention that a downside is the surrounding buildings that are not well kept and most have graffiti makes it feel like not a safe place but i stayed 3 nights and everything is safe, at first had my doubts due to the female taxi driver who give a bad reputation of the area amd it does make you feel unsafe but after speaking with Juan which is the guy who works nights at reception explain everything to me about the safety amd also police station nearby. Even thou there is alot of homeless dont get fooled by that nor by the taxi female that talked bad.. im not gonna say all taxi drivers but the lady i dont know her name but talked very bad about the area. Its quite close to everything.
Bodde här 3 nätter i mars 2024
Svar från Hotel Nest 29 mars 2024
Thank you for staying with us and giving us your feedback. We hope to see you again!

10/10 Fantastiskt

Sharnese

Gillade: Renlighet och personal och service
Bodde här 2 nätter i mars 2024
Svar från Hotel Nest 25 mars 2024
Thank you for taking your time to let us know your experience. It is very important for us

10/10 Fantastiskt

Darcy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was a perfect base to explore San Juan. Friendly, welcoming staff. Close enough without being in the busiest parts of the city. Super quiet neighbourhood at night.
Bodde här 3 nätter i mars 2024
Svar från Damaris 13 mars 2024
Thank you for taking your time and letting me know your experience. It is important for us to be able to do better.

10/10 Fantastiskt

Shujaul

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i februari 2024
Svar från Hotel Nest 4 mars 2024
Thank you for taking your time to let us know your experience. It is very important for us.

10/10 Fantastiskt

Jovan

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I was not sure about the area of the hotel at first, but the people were so nice , the area was also nice and we were able to walk to most places we needed to walk to , I loved the fact that I could go across the street for food. The hotel was so cool!! The small and big details made the hotel even better, our room was nice, bathroom was very big!! The room was just enough for two people
Bodde här 4 nätter i februari 2024
Svar från Hotel Nest 2 mars 2024
Thank you for sharing your experience at The Nest Hotel.

10/10 Fantastiskt

Michael, Salem

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The area is a very rough neighborhood. Most of the people there are very friendly & kind. Had a problem once or twice getting an Uber to pick me up as some drivers set the area up as “no pick” especially early morning or evening. The hotel itself was great and as advertised.
Bodde här 7 nätter i februari 2024
Svar från Hotel Nest 4 mars 2024
Thank you for sharing your experience at The Nest Hotel

8/10 Bra

Shannon

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel was nice, area around is ok during the day but at night I wouldn’t recommend. Staff were nice and friendly and metro train is not too far which makes transportation convenient.
Bodde här 2 nätter i december 2023
Svar från Hotel Nest 4 mars 2024
Thank you for sharing your experience at The Nest Hotel

8/10 Bra

Aleksandra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff is great! Very friendly people, ready to help and give tips what to do in the area. For me was little bit far from the San Juan.
Bodde här 4 nätter i februari 2024
Svar från Hotel Nest 4 mars 2024
Thank you for your great review! We're delighted you enjoyed your stay and hope to welcome you back soon!

8/10 Bra

Flora

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We like
Bodde här 4 nätter i februari 2024
Svar från Hotel Nest 22 feb. 2024
Thank you for taking your time to let us know your experience. It is very important for us.

10/10 Fantastiskt

Ramon

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I really liked how helpful the front desk staff was.
Bodde här 4 nätter i februari 2024
Svar från Hotel Nest 21 feb. 2024
Thank you for your great review! We're delighted you enjoyed your stay and hope to welcome you back soon!

4/10 Dåligt

Rodolfo

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Rooms was dirty floor i was in room##5
Bodde här 4 nätter i februari 2024
Svar från Damaris 7 mars 2024
We are very sorry that you did not have a pleasant stay.The apartment is not dirty, it is old, in the restoration of the building, we wanted to preserve the floors, since they are historical.

10/10 Fantastiskt

Johnnie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was great and friendly, very helpful. The room was clean, quite and comfortable. The only thing that was a minor problem was low water pressure. Highly recommended
Bodde här 2 nätter i februari 2024
Svar från Hotel Nest 20 feb. 2024
Thank you for letting us know about your experience with us. We take observations and suggestions very seriously. Hope to see you again soon.

10/10 Fantastiskt

Christina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Svar från Hotel Nest 20 feb. 2024
Thank you for taking your time to let us know your experience. It is very important for us.

10/10 Fantastiskt

Christopher

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very attentive to any needs, they were very helpful with recommendations for food and things to do in the area. Always with a smile and greeted you everytime you passed by the front desk.
Bodde här 2 nätter i februari 2024
Svar från Hotel Nest 20 feb. 2024
Thank you for your great review! We're delighted you enjoyed your stay and hope to welcome you back soon!

8/10 Bra

Adan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff and personnel were great. The place was clean. decent sized room , sink microwave fridge The area was definitely sketchy very dark, hard to find parking at times.
Bodde här 4 nätter i februari 2024
Svar från Hotel Nest 14 feb. 2024
Thank you for taking your time to let us know your experience. It is very important for us. We do offer parking for our guests at the back part of the hotel. Next time, you can ask our staff for information. We hope to have you back soon. Thanks!

10/10 Fantastiskt

Myra

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff, clean property, and good breakfast!
Bodde här 3 nätter i januari 2024
Svar från Hotel Nest 14 feb. 2024
Thank you for taking your time to let us know your experience. It is very important for us.

10/10 Fantastiskt

Frances

Reste med familjen
This was such a pleasant stay. Staff was extremely friendly and helpful! Blessings to all and prosperity
Bodde här 2 nätter i februari 2024
Svar från Hotel Nest 14 feb. 2024
Thank you for taking your time to let us know your experience. It is very important for us.

10/10 Fantastiskt

Marinely

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Personal amable, habitación y alrededores muy limpio, estacionamiento seguro y accesible. A modo de critica constructiva, dentro del cuarto hace falta un espejo para verse completo y en la ducha una tablilla para poner el jabón mientras te bañas.
Bodde här 2 nätter i februari 2024
Svar från Hotel Nest 14 feb. 2024
Gracias por dejarnos saber su experiencia en el Hotel Nest. Es importante para nosotros conocer su opinión para seguir brindando un servicio de excelencia.

10/10 Fantastiskt

Mercedes

Gillade: Renlighet
Bodde här 4 nätter i februari 2024
Svar från Hotel Nest 8 feb. 2024
Thank you for taking the time to let us know how your experience was. We hope to see you soon.

4/10 Dåligt

Gabriel

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
I didn't like it at all.
Bodde här 6 nätter i januari 2024
Svar från Damaris Rodriguez 6 feb. 2024
We are sorry that your experience was not the best. You could tell us what was wrong to improve our service.

8/10 Bra

Vishal

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i februari 2024
Svar från Damaris Rodriguez 6 feb. 2024
Thank you for taking your time to let us know your experience.

8/10 Bra

Eligio

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Damaris Rodriguez 6 feb. 2024
Thank you for taking your time to let us know your experience.

10/10 Fantastiskt

ANGEL

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Me encanto el tema del hotel que es abeja, la remodelacion es bella y los espacios son acogederos, cuenta con estacionamiento. La limpieza se percibe. Se ve el compromiso con el ambiente y las universidades. Definitivamente, si tengo la oportunidad o necesidad regreso.
Bodde här 2 nätter i februari 2024
Svar från Hotel Nest 5 feb. 2024
Gracias por dejarnos saber su experiencia en el Hotel Nest. Es importante para nosotros conocer su opinión para seguir brindando un servicio de excelencia.

10/10 Fantastiskt

Marvin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Limpieza excelente, seguro, habitacion con nevera y microwave, desayuno razonable. Recomendado.
Bodde här 2 nätter i februari 2024
Svar från Damaris Rodriguez Vera 4 feb. 2024
Thank you for taking your time to let us know your experience. It is very important for us.