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Recensioner av Kempinski Hotel San Lawrenz

5 out of 5
Kempinski Hotel San Lawrenz
Triq Ir Rokon, San Lawrenz, Gozo

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 340 av 533 recensioner" "
8 - Bra i betyg. 127 av 533 recensioner" "
6 - Okej i betyg. 39 av 533 recensioner" "
4 - Dåligt i betyg. 17 av 533 recensioner" "
2 - Väldigt dåligt i betyg. 10 av 533 recensioner" "

9,4/10

Renlighet

9,2/10

Personal och service

9,0/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Helena Sara

Bodde här 2 nätter i juni 2023
Svar från Ruth Abellan, General Manager 11 juli 2023
Dear Valued Guest,Thank you for your amazing review. Thank you for staying with usI certainly look forward to welcoming you again soon.Best regards,

10/10 Fantastiskt

Peter

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Best Hotel on Gozo
Great Hotel with a couple of years since opening. However, the whole fascility and especially the very personal service could not have been better!
Bodde här 2 nätter i juni 2017
Svar från Alberto Hormigo Cebolla 13 juli 2017
Dear Peter, Thank you for sharing your comments and nice words, which encourages our staff to consistently do their best for our guests. My team and I are thrilled to learn that you have positive memories of your stay with us I look forward to welcoming you back in the future! Yours sincerely, Alberto Hormigo Cebolla General Manager of Kempinski Hotel San Lawrenz

10/10 Fantastiskt

Patrik, H

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Välskött hotell med trevlig lyxkänsla
Vi bokade ett deluxerum med poolutsikt via mrjet, men tyvärrlåg Derek så hos hotellet. De var ändå mycket tillmötesgående och lät oss byta till rätt slags rum. Ett mycket fint rum med stor balkong mot ena poolen. Spa som ingick var riktigt bra. Mycket fräscht hamam och en pool stor nog för några 100 m simning. Frukost, lunch och middag höll mycket hög kvalitet. Det finns ett stort lugn i området, ändå ligger Viktoria bara någon km bort.

8/10 Bra

bo, sliema

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Vandra på Gozo
Vi var på vandring och övernattade på Kempinski.Utmärkt hotell men dyr restaurang,i synnerhet all dricka (öl,vin etc)
Svar från General Manager 14 mars 2016
Dear Guest, Thank you very much for your review! We do hope that you enjoyed your stay and Gozo's spectacular landscape during your hike. We value the feedback you provided regarding drinks. I will share this with my team and use it to improve. We hope to have the opportunity to welcome you back in the future. Sincerely, Alberto Hormigo Cebolla General Manager

10/10 Fantastiskt

Not Provided, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Underbar personal
Väldigt trevlig och seviceminded personal.

10/10 Fantastiskt

Not Provided, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Vädigt sevice minded personal
Väldigt trevlig personal. Service minded och hjälpsamma till lunchen,middagen och frukosten.

8/10 Bra

Henrik, Stockholm, Sweden

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Utmärkt service
Hotellet var fantastisk. Servicen var så bra man kan önska sig och maten var perfekt. Dock var omgivningarna livlösa. Det man kan göra är att besöka Azure Window, dyka och några andra ställen. Även om det var off-season tror jag att liv och rörelse får man hitta någon annanstans på Malta.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
familjehotell
Bra hotell att bo och ha det bra

10/10 Fantastiskt

Fredrik, Göteborg

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mycket bra hotell men inte mkt att göra utanför
Hotellet är fantastiskt fint med pool och spa. Det är dock långt till havet samt andra restauranger om man inte vill äta på någon av hotellets tre egna. Gozo känns dött och folktomt jämfört med Malta.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lugnt hotell med bra poolområde
Mycket trevligt hotell med bra service. God mat på de restauranger som vi testade och en mycket trevlig frukost. Även fast hotellet för fullbokat så var det ändå lugnt och gott om plats vid poolen och restaurangerna.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lagom lyx :)
Ett härligt hotell med fin känsla och personlig service. Så länge man inte förväntar sig lyx och uppassning i klassisk Kempinskistil utan tycker om personlig service är detta ett utmärkt val.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Elin, Göteborg

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Kempinski Hotell San Lawrenz
Enda nackdelen med hotellet var att de låg där de låg. Man behöver verkligen bil för att ta sig någonstans. Det finns cyklar att låna vilket är ett + samt bussar som gick från hotellet till närmsta stad. Men jag rekommenderar hyrbil, speciellt om man inte betalat för att måltider på hotellet eller vill uppleva hela ön, inget fel alls på deras restaurang (god mat!) men jag och min man ville gärna se sevärdheterna och testa olika restauranger. Jag vet inte om jag är lite kräsen men sängarna de har är väldigt hårda.

10/10 Fantastiskt

Iulian

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

SUGI

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very good
Bodde här 2 nätter i december 2023
Svar från Ruth Abellan General Manager 7 dec. 2023
Dear Valued Guest, Thank you for the great 5-star review! We hope to welcome you soon in Gozo.

10/10 Fantastiskt

Lorraine

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We love the Kempinski and though we did not get the room upgrade we had asked for the stay was perfect. We hosted a dinner for 15 and they could not have been more accommodating, professional and excellent. The service was outstanding from beginning to end.
Bodde här 4 nätter i november 2023
Svar från Ruth Abellan, General Manager 6 nov. 2023
Dear Valued Guest, Thank you very much for your recent review and your loyalty to our hotel. I am happy to read about your enjoyable experience with us. In addition, I am pleased to learn that you truly enjoyed the helpful service, as well as our culinary offers. It was a pleasure to have you as our guest and I hope that we will have the opportunity of welcoming you back very soon.Best Regards,

10/10 Fantastiskt

Isabelle

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful pools
Bodde här 2 nätter i november 2023
Svar från Ruth Abellan, General Manager 6 nov. 2023
Dear Valued Guest, Thank you very much for your nice review. I am happy to read that our hotel grounds were to your liking and that you enjoyed our tranquil pool areas. Thank you for recommending us on Expedia and I look forward to the opportunity to welcome you back in the near future.

6/10 Okej

Hani, London

Reste med familj och småbarn
Gillade: Renlighet och bekvämligheter
Gillade inte: Personal och service
The landscaping and room sizes and layout are a positive aspect. Otherwise totally unremarkable hotel which can only be rated as 4-star max. They also seemed to have issues with staffing. Most staff were very young and inexperienced. Even the reception staff, usually one of the main customer touchpoints, were too young and inexperienced and seemed to not take much interest in the guests.
Bodde här 7 nätter i oktober 2023
Svar från Ruth Abellan, General Manager 30 okt. 2023
Dear Valued Guest, First of all thank you very much for taking the time and providing us with your feedback. Your positive comments on the accommodation are greatly appreciated. I regret that you encountered some inconveniences during your stay. This is truly not the experience we want our guests to have. I have taken careful note of your comment and will use it to improve the quality and service that our guests expect from a five-star hotel. Thank you for staying with us and I sincerely hope you will afford us another opportunity in the future with a return visit.Best Regards,

10/10 Fantastiskt

Nikki

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We loved our stay at the Kempinski. We generally prefer to have an apartment so we have enough space for us and the kids but with a country view suite we had a huge room. Basically a large one bed apartment without a kitchen. The whole place just felt calm and peaceful. Staff were super polite, friendly and helpful. Breakfast amazing. We really liked the village of Gharb, v authentic didn’t feel touristy but had a handful of decent restaurants within walking distance. It was a great base for exploring and we enjoyed lots of pool time too at the beautifully landscaped family pool. On an island like Gozo where you only really have Ramla Bay as a beach where you can spend the day the pool was really important. We visited other swimming spots for a dip and although attractive they weren’t places where we wanted to spend more than an hour or so. Highly recommend and will be aiming to stay in more Kempinskis in the future
Bodde här 7 nätter i oktober 2023
Svar från Ruth Abellan, General Manager 30 okt. 2023
Dear Valued Guest, Thank you for sharing your experience and your lovely comments about your stay. My team and I are delighted that you enjoyed a remarkable Kempinski experience. I also am glad to read that your accommodation, our culinary offer, spa facilities and attentive service exceeded your expectations. Moreover, I am happy to read that you have managed to make time to explore Gozo. Thank you for choosing Kempinski Hotel San Lawrenz for your holiday and I look forward to the opportunity to welcome you back in the near future.Best Regards, Ruth AbellanGeneral Manager

8/10 Bra

Tracey

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Lovely hotel well positioned to visit all the attractions. On the whole the service from the staff was impeccable. However went to dinner in the bistro and the service was not good. Left waiting far too long to be seated. Asked if we wanted water and then no water appeared, we had to ask again. Offered no dessert or coffee after our meal again had to ask. Although these are only small things I expect a certain standard from a 5 star hotel which is why I stay in them. We however went to a different restaurant at the hotel the next evening and the service was faultless. Just need to up their game in the bistro.
Bodde här 2 nätter i oktober 2023
Svar från Kempinski Team 9 okt. 2023
Dear Valued Guest,Thank you for sharing your comments as well as your concerns with us. My team and I were pleased to learn that you enjoyed a relaxing stay. Moreover, I am happy to read that you have managed to make time to explore Gozo. My team appreciates your commendation on their service and we look forward to delivering further great hospitality experiences on your next return. I am sorry to read about your experience during your dinner at Bistro and I truly appreciate that you took your time to share the feedback with us. Your feedback allows us to track the hotel areas in need of improvement in order to make sure that we deliver the 5-star luxury service our guests expect from our hotel. I greatly appreciate everything you have stated and I hope to welcome you back again soon.Best Regards,Ruth AbellanGeneral Manager

6/10 Okej

Valerie, Cary

Reste med sin partner
Gillade inte: Personal och service
Complete lack of customer service. NO upgrade or any recognition of VIP status. NO help getting kayak excision after advertising it on the brochure they sent me. I ended up contacting our hotel in Mdina for help and they booked it for us. Arrival paperwork says pool opens early but take note NO towel service roll 10am. If you want to eat on sight you must book well in advance of your arrival or no seating available. When wanting coffee in the am, only available at sit down breakfast restaurant. Then I asked about delivering from room service to pool. Lady in Red said is course just call them. I did only to be told I was wrong and that no they didn’t. Then I contacted lady in red again and total confusion. Then a man showed up by the pool and awkwardly took coffee order then charged to room. Horrible experience at a 5 star resort. Recommend finding another if possible.
Bodde här 2 nätter i september 2023
Svar från Kempinski Team 20 sep. 2023
Dear Valued Guest,Thank you for sharing your comments as well as your concerns with us. We pride ourselves on providing a high level of service to all of our guests and it sounds as if we did not deliver during your stay, I would like to express my apology for the shortcomings you encountered. All comments, positive and negative help us improve the service we provide to our guests. Your remarks regarding the service have been carefully noted and taken into consideration in order to prevent similar situations from being repeated. I value your feedback and I will make sure that it is passed on to all necessary departments. I greatly appreciate everything you have stated and I hope to have the occasion to welcome you back in the not-too-distant future. Best Regards,Ruth AbellanGeneral Manager

4/10 Dåligt

James

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 9 nätter i juli 2023

10/10 Fantastiskt

Savak

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay, but maybe not worth the cost....
This hotel is great, the service is top class and the food is fantastic. However, there are a couple of negative items worth raising as well. 1 - We booked a family suite which was sold as sleeping 4 people, but on arrival it was just a normal double room with two extra pullout beds next to the sofa. But on the payment details it clearly shows they charged one 'extra guest' fee of nearly 100 EUR. As I booked a family room for four people, why am I paying an extra guest fee, it makes no sense. Especially given the fact that the room was a standard double anyway. The hotel is very expensive as it is, but this extra person fee wrapped up into a double room feels like a scam and completely unjustified when you don't even get proper beds, let alone the fact it's a double suite, not a family one. 2 - There is a kids club for young children, but there doesn't seem to be anything for slightly older kids (10-16), a games room for example would be a great addition, table tennis, table football, etc.
Bodde här 2 nätter i september 2023
Svar från Kempinski Team 15 sep. 2023
Dear Valued Guest,Thank you for sharing your comments as well as your concerns with us. My team and I are delighted that you enjoyed a relaxing Kempinski experience. I am delighted that my team was welcoming and helpful throughout your stay and provided you with the care and attention you deserve. I am saddened to read that the rooms were not what you had expected and what you were looking forward to. I would also like to reiterate the fact that your feedback is very important for us in order to track the areas in need of improvement to ensure that we deliver the luxury service that our guests expect from us.  I have taken careful note of your suggestions and I will discuss your recommendation with the team to ensure improvements are made to this area to enhance the service standards. I greatly appreciate everything you have stated and I sincerely hope you will afford us another opportunity in the future with a return visit.Best regards,Ruth AbellanGeneral Manager

10/10 Fantastiskt

Albert

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023
Svar från Ruth Abellan, General Manager 31 aug. 2023
Dear Albert, Thank you for your review. Thank you for staying with us certainly look forward to welcoming you again soon.

10/10 Fantastiskt

Emma

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Impeccable service, beautiful pools and gardens. Thoughtful touches.
Bodde här 2 nätter i augusti 2023
Svar från Kempinski Team 29 aug. 2023
Dear Emma,Thank you for sparing the time to share these wonderful comments about your recent stay with us. My team and I are delighted that you enjoyed a remarkable Kempinski experience. I am happy that you are overall satisfied with the hotel grounds and the service. Our aim is to always exceed our guests' expectations and we're so glad to hear we have achieved this with you. Your recommendation of Kempinski Hotel San Lawrenz is much appreciated and I hope to welcome you back on your next trip to Gozo.Best Regards,Ruth AbellanGeneral Manager

10/10 Fantastiskt

Sonia, Staten Island

Bodde här 1 natt i augusti 2023
Svar från Ruth Abellan, General Manager 28 sep. 2023
Dear Sonia, Thank you for your amazing review. Thank you for staying with us certainly look forward to welcoming you again soon.

10/10 Fantastiskt

pionchon

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i augusti 2023
Svar från Ruth Abellan, General Manager 14 aug. 2023
Dear pionchon, Thank you for your amazing review. Thank you for staying with us certainly look forward to welcoming you again soon.

10/10 Fantastiskt

Jason Robert

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We love it here, it’s our second visit - a lovely bit of 5 Star Luxury in the sunshine! This time we stayed in a 1 bed appartment, the room was quiet, spacious and clean. Only grumble is the pillows which are too thin - no sign of the much vaunted pillow menu. Great breakfast with plenty of choice. Handy that it runs till 11am so plenty of time to get a swim in first! Choice of 3 pools, all excellent. Look forward to our next visit!!
Bodde här 4 nätter i juli 2023
Svar från Kempinski San Lawrenz 11 aug. 2023
Dear Mr. Robert,Thank you for sharing your experience and your lovely comments about your stay.I am delighted to read that our 1-bedroom apartment was to your liking and that our buffet breakfast met your expectations.It is a real pleasure to see how much you enjoyed your vacations in sunny Gozo! It is indeed a peaceful escape in the heart of the Mediterranean.Thank you for your loyalty to Kempinski San Lawrenz, I certainly hope to welcome you back again soon.Best regardss,Ruth AbellanGeneral Manager

2/10 Väldigt dåligt

Claire

Gillade inte: Personal och service
Bodde här 2 nätter i augusti 2023
Svar från Kempinski Team 29 aug. 2023
Thank you for sparing the time to share about your recent stay with us.Your recommendation of Kempinski Hotel San Lawrenz is much appreciated andI hope to welcome you back again soon.Best Regards,RuthnAbellanGeneral Manager

10/10 Fantastiskt

Gareth

Bodde här 1 natt i augusti 2023
Svar från Ruth Abellan, General Manager 8 aug. 2023
Dear Gareth, Thank you for your amazing review. Thank you for staying with us certainly look forward to welcoming you again soon. Best regards,

8/10 Bra

Maryon

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Noisy room
We had a fantastic couple of days this is a gorgeous hotel with amazing grounds. Our only complaints was that for some reason the noise by our room carried alot and there was banging and what sounded like furniture being moved all night
Bodde här 2 nätter i juli 2023
Svar från Kempinski Hotel San Lawrenz 14 juli 2023
Dear Valued Guest,Thank you for reviewing your recent stay with us. It is a pleasure to read that you enjoyed our hotel grounds and location. However, I am saddened to hear that you encountered some inconvenience during the night as there seemed to have been disturbing noises. I wish to extend my apologies for the unpleasant experience. Thank you for staying with us, I hope to welcome you back on your next trip to Gozo.Best regards,Ruth AbellanGeneral Manager

10/10 Fantastiskt

Yvonne

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Es war ein wunderbarer Aufenthalt. super Essen nettes Personal schöne Poollandschaft, grosses sauberes Zimmer. Wir kommen wieder.
Bodde här 4 nätter i juli 2023
Svar från Kempinski Hotel San Lawrenz 13 juli 2023
Dear Valued Guest,Thank you very much for your review and for endorsing Kempinski Hotel San Lawrenz. It is a pleasure to read that you enjoyed your stay with us. In addition, I am happy to know that your accommodation, our culinary offer, hotel facilities and attentive service met your expectations.I hope you had a safe trip home and I certainly hope to welcome you back on your next trip to Gozo.Best regards,Ruth AbellanGeneral Manager

6/10 Okej

Edmund

Gillade inte: Renlighet och boendets skick och faciliteter
STOD IKKE TIL FORVENTNINGENE
Vi har vært der tidligere. Interiøret er det samme. Ikke tilgang til heis for å komme til rom i enkelte deler av hotellet. Enkel frokost. Kaffemaskin ved frokost ikke i drift. De strevde med å få den til å virke. Var oppholdet vært pengene: NEI. Kommer vi tilbake: TVILER PÅ DET Pris: FOR HØY I FORHOLD TIL STANDARD
Bodde här 2 nätter i juli 2023
Svar från Kempinski Hotel San Lawrenz 13 juli 2023
Dear Valued Guest,Thank you for sharing your comments as well as your concerns with us. I regret that you encountered some inconveniences during your stay. This is truly not the experience we want our guests to have. Thus, I am sorry that we were not able to deliver the five-star service which you expected. Rest assured that your valuable comments have been shared and discussed with the department heads concerned in order to rectify the shortfalls that you have experienced.Thank you for staying with us, I hope to have the occasion to welcome you back in the not too distant future. Best regards,Ruth AbellanGeneral Manager

10/10 Fantastiskt

Jordan

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
A truly fantastic experience. Lovely pool and spa facilities and exception customer service. Breakfast was a real highlight of the day, and the staff were excellent at accommodating my dietary needs as a celiac (try the french toast!). There is a daily shuttle, and the hotel is very close to bus stops, which are an inexpensive and easy way to get to almost anywhere you'd want to go in the island. We split our time between lounging at the lovely hotel pool & exploring Gozo and wouldn't hesitate to recommend this hotel or Gozo to anyone in the future.
Bodde här 5 nätter i juni 2023
Svar från Kempinski Hotel San Lawrenz 30 juni 2023
Dear Valued Guest,Thank you for your very detailed and amazing review. I am delighted to read that you had a pleasant stay with us at Kempinski Hotel San Lawrenz and that the service provided met your expectations. It is also a pleasure to learn that you had the opportunity to roam around Gozo and to experience its peacefulness. Thank you for staying with us, I certainly look forward to welcoming you again soon.Best regards,Ruth AbellanGeneral Manager

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juni 2023
Svar från Ruth Abellan, General Manager 17 juli 2023
Dear Mr. Robert,Thank you very much for your nice rating for us. Best Regards,

10/10 Fantastiskt

Jeffrey

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing stay!
We were completely “wow-ed” by our stay here. Stunning facilities. Great suggestions and friendly staff. The restaurant was stellar! The only negative was when our 25 year old daughter went to the desk late in the evening to get the layout of the facilities/campus, so she and her husband could plan their morning activities. She was told that there was no map of the hotel grounds but she could Google it. We had already received the layout, but my husband and I had it in our room, and she didn’t want to disturb us. It was a very obvious “clueless” moment on the part of the staff member that night.
Bodde här 1 natt i juni 2023
Svar från Kempinski Hotel San Lawrenz 12 juni 2023
Dear Valued Guest,Thank you for letting us know what made your Kempinski experience memorable. I am delighted to read that the hotel grounds and facilities as well as the attentive service of our staff exceeded your expectations. In addition, it is a pleasure to know you had an enjoyable time indulging the culinary offers of L-Istorja. Thank you for staying with us and I look forward to welcoming you back again!Best regards,Ruth AbellanGeneral Manager

10/10 Fantastiskt

Jeff

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Was an amazing hotel and everything was 5 start
Bodde här 1 natt i juni 2023
Svar från Kempinski Hotel San Lawrenz 13 juni 2023
Dear Valued Guest,Thank you for your great feedback regarding your recent stay with us. I am delighted that you had a wonderful experience at our hotel. Creating exceptional experiences for our valued guests is the service standard that we always strive for.Thanks for endorsing Kempinski Hotel San Lawrenz and I look forward to welcoming you back in the future! Best regards,Ruth AbellanGeneral Manager

10/10 Fantastiskt

stéphane

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Un bel endroit, luxueux et calme. Restaurant excellent. Central pour visiter l'île.
Bodde här 3 nätter i maj 2023
Svar från Ruth Abellan, General Manager 1 juni 2023
Dear Valued Guest,Thank you very much for rating your stay with us. I am glad to learn that you enjoyed a lovely Kempinski experience. Thank you for choosing Kempinski Hotel San Lawrenz for your visit to Gozo and we look forward to welcoming you soon.Best Regards,

10/10 Fantastiskt

ROBERT

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very accommodating. The beds need an upgrade. The SPA was terrific and highly recommended. Used Bolt to get around but bus and shuttle were available
Bodde här 4 nätter i maj 2023
Svar från Ruth Abellan 23 maj 2023
Dear Valued Guest,Thank you very much for your review and for endorsing Kempinski Hotel San Lawrenz. I am delighted to read that my team was welcoming and helpful throughout your stay and provided you with the care and attention you deserve.In addition, I am pleased to learn that you truly enjoyed our spa facilities.Our aim is to always exceed our guests' expectations and we're so glad to hear we have achieved this with you.It was a pleasure to have you as our guest and I hope to welcome you back on your next trip to Gozo.Best regards,Ruth AbellanGeneral Manager

8/10 Bra

Charles

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 2 nätter i april 2023
Svar från Kempinski Team 3 maj 2023
Dear valued guest,Thank you very much for your nice review. I am delighted to read that your overall experience was memorable. Creating exceptional experiences for our valued guests is the service standard that we always strive for. I hope you had a safe trip home and I hope to welcome you back on your next trip to Gozo.Besat Regards,Ruth AbellanGeneral Manager

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Weekend in Gozo
Fantastic hotel, staff and service, highly recommend, will stay again.
Bodde här 2 nätter i mars 2023
Svar från Kempinski Team 5 apr. 2023
Dear Valued Guest,Thank you for sharing your experience and your lovely comments about your recent stay. I am truly delighted to know that my staff was welcoming and that their service exceeded your expectations. Creating exceptional experiences for our valued guests is the service standard that we always strive for.Thank you for endorsing Kempinski Hotel San Lawrenz and I hope to welcome you back again soon.Best regards,Ruth AbellanGeneral Manager

10/10 Fantastiskt

Abhinav

10/10 Fantastiskt

sharon

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2022
Svar från Eike Clausen 31 okt. 2022
Dear Valued Guest,Thank you very much for rating your stay with us.I am glad to learn that you enjoyed a lovely Kempinski experience.Thank you for choosing Kempinski Hotel San Lawrenz for your visit to Gozo and we look forward to welcoming you soon.Best Regards,Eike ClausenGeneral Manager

10/10 Fantastiskt

Bronwyn

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It’s in the details
They take the time to make those little extra touches, the detail and effort made does not go unnoticed. The rooms are big and spacious. The staff are amazing and so accommodating, their ultimate goal is to maximise your experience in staying at Kempinski. The house keeping service are just beautiful . I went with a 3 year old and I would definitely be returning in the future
Bodde här 7 nätter i september 2022
Svar från Eike Clausen 20 sep. 2022
Dear Ms. Cini, Thank you for sharing such a wonderful review following your stay at the Kempinski Hotel San Lawrenz. It is a pleasure to read that you enjoyed your stay with us. In addition, I am glad to read that my team provided you and your family with the great service and attention to detail you deserve. Our biggest asset of the hotel is our staff and I am happy to hear that we were able to make your stay a memorable one. I will happily pass your compliments to my team.It was a pleasure to have you as our guest and I very much look forward to your return.Best Regards,Eike Clausen General Manager

10/10 Fantastiskt

Katherine

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent hotel. Rooms are immaculate- the cleanest I’ve ever seen! The staff offered the highest standard of service and they even helped us book our ferry to mainland Gozo. The fine dining restaurant l’ istoja (spelling might not be right) was incredible! - A very special experience from start to finish! We will be back.
Bodde här 3 nätter i september 2022
Svar från Eike Clausen 12 sep. 2022
Dear Valued Guest, Thank you very much for your nice comments on your stay at the Kempinski Hotel San Lawrenz! I am happy to read about your enjoyable experience with us. We are very delighted to know that you enjoyed the room, and are grateful for your kind words about your dining experience at L'Istorja. It is always a pleasure to receive positive feedback as we strive to uphold the quality of our services and I am sure that your feedback will be motivation for my staff. It was a pleasure to have you as our guest and I look forward to welcome you back to Kempinski Hotel San Lawrenz.Best Regards, Eike Clausen General Manager

10/10 Fantastiskt

Wojciech

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Exceptional service
Bodde här 2 nätter i augusti 2022
Svar från Eike Clausen 30 aug. 2022
Dear Valued Guest,Thank you very much for rating your stay with us.I am glad to learn that you enjoyed a lovely Kempinski experience.Thank you for choosing Kempinski Hotel San Lawrenz for your visit to Gozo and we look forward to welcoming you soon.Best Regards,Eike ClausenGeneral Manager

10/10 Fantastiskt

Paul

Bodde här 2 nätter i augusti 2022

6/10 Okej

Manjeet

Reste med familjen
No vip perk. Not even acknowledged even when email provided. It was the only reason I booked.
Bodde här 6 nätter i juli 2022
Svar från Eike Clausen 8 aug. 2022
Dear Valued Guest, First of all thank you very much for taking the time and providing us with your feedback. It is a real pleasure to read that you thoroughly spent an enjoyable moment with us. I apologize for the service that you have witnessed during your stay. Your feedback allows us to track the hotel areas in need of improvement in order to make sure that we deliver the 5-star luxury service our guests expect from our hotel. We are really grateful that you chose to stay with us for your visit to Gozo and sincerely hope you will give us the pleasure of hosting you once again to personally experience the actions we have taken based on your valuable feedback. Best Regards, Eike Clausen General Manager

8/10 Bra

Peter

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Outstanding facilities, including excellent Spa, friendly and helpful staff. Only criticism is some restaurant staff were inexperienced and could do with more training. Great position for accessing this beautiful island
Bodde här 3 nätter i juli 2022
Svar från Eike Clausen 29 juli 2022
Dear Valued Guests, Thank you for sparing the time to share these wonderful comments about your recent stay with us. My team and I are delighted that you enjoyed a remarkable Kempinski experience. In addition, I am glad to read that my team provided you with the great service and attention to detail you deserve. Our aim is to always exceed our guest's expectations and we're so glad to hear we have achieved this with you. Thank you very much for choosing Kempinski Hotel San Lawrenz for your vacation and I look forward to welcoming you back again! Best Regards Eike Clausen General Manager

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Probably wouldn’t go back
A lovely hotel in good condition. Decent sized rooms and bathrooms. Lovely “feel” to it. Staff attentive although maybe a little too much for my comfort. Breakfast is very good with a good selection and quality and worth paying for. Spa looked nice, indoor pool was available and the gym well enough equipped. Three nice pools BUT the main one is adult only which is not immediately apparent on the website, bizarrely children have to be over 13yrs to use it. The other two pools are shallow and no floats or ball games are allowed in ANY of the pools and this was enforced although a gentle throwing of a small ball was eventually permitted. The obvious childrens pool was very shallow and used by little little children so it left a bit of a gap for the say, 10-16 yrs plus those of us adults that still like to have a play in the pool as there was a distinct disapproval of too much fun being had. Needs to stop using small single use plastic water bottles although the generous supply of water was appreciated. Needs to decide whether is truly a family hotel.
Bodde här 8 nätter i juli 2022
Svar från Michael 26 juli 2022
Dear Valued Guest, Thank you for sharing your comments as well as your concerns with us. I am pleased to learn that you truly enjoyed our rooms, helpful service, the spa and our dining experience. I am delighted to read that you had a pleasant stay with us at Kempinski Hotel San Lawrenz. I am saddened to read that our pool facilities were not what you had expected and what you were looking forward to. We have three outdoor pools as already known, the family/kids pool and residence pool are allowed for children that are 12 years old and below. The main swimming pool is for adults only (13 and above). At the entrance of our three outdoor swimming pools, we offer our esteemed guests the rules that aim to create a safe environment. We do appreciate your feedback on our pool facilities regarding the rules and will review it with our pool team. Again, we appreciate the feedback and hope that we will have the opportunity of welcoming you back very soon. Best Regards Eike Clausen General Manager