Hello Virginia, We apologize for any confusion upon check-in. The room you had originally booked was on our lower level, however, on a side of the building that does have a stairwell. This room type is limited and unfortunately all we had available at the time. Additionally, we are not sure where you are seeing the options for breakfast, this is closed due to our ongoing renovation and is scheduled to complete by September; it is not listed on Expedia.

Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.