Utomhuspool
Se tillgänglighet

Recensioner av Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel
1410 Ocean Street, Santa Cruz, CA

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 463 av 1001 recensioner" "
8 - Bra i betyg. 251 av 1001 recensioner" "
6 - Okej i betyg. 117 av 1001 recensioner" "
4 - Dåligt i betyg. 85 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 85 av 1001 recensioner" "

8,4/10

Renlighet

8,2/10

Personal och service

7,8/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Stellan

Bodde här 2 nätter i november 2023
Svar från management 2 jan. 2024
Dear Stellan,We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.Sincerely,Management

10/10 Fantastiskt

Vladimir

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Daniel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice staff
Bodde här 2 nätter i maj 2024

2/10 Väldigt dåligt

Jason

Gillade inte: Personal och service och boendets skick och faciliteter
Poor
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Cynthia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I was a bit surprise about the parking lot but it was still a good place to stay.
Bodde här 1 natt i maj 2024

8/10 Bra

Miranda

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Sauber, gut gelegen, nettes Personal. Geräumige Zimmer! Tolles Fitness. Frühstücksbuffet war ganz ok. Pancake Maschine an einem Tag out of order. Buffet mässig aufgefüllt. Parkplatz 10$ obwohl auf Expedia steht inklusive!
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Amol

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great Stay
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Magda

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The friendly staff breakfast option. The sauna . It was a bit roudy studying in the first floor due to other guests having too many kids
Bodde här 1 natt i maj 2024

8/10 Bra

Michelle

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The stay was great but it did get really loud at night which they dont have as much control over but I have had quieter stays at casinos.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Malena

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room were clean, breakfast was amazing. Staff were so nice. I will book again.
Bodde här 1 natt i maj 2024

8/10 Bra

Ini

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Check in staff were friendly and quick with check in. Great service Parking was abit of an inconvenience - recommend compact.cars. Cleaning ladies were rude..practically pounding hard on our door around 10.55am for check out??
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Nicholas

Reste med sin partner
Gillade: Bekvämligheter
Nice, comfy and clean room
Bodde här 2 nätter i maj 2024

6/10 Okej

Patrick Wai Siu

Reste med familjen
Gillade: Renlighet och personal och service
In a tourist location. Coffee at the lobby is a bit weak.
Bodde här 1 natt i april 2024

8/10 Bra

francisco

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Kasia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Joey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice rooms
Bodde här 2 nätter i april 2024
Svar från managment 3 maj 2024
Dear Valued Guest. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

8/10 Bra

brita

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
good central location, but street was very noisey .....great breakfast
Bodde här 2 nätter i april 2024
Svar från managment 3 maj 2024
Dear Valued Guest. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

8/10 Bra

Natalie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Room only had net curtains. Very bright in the morning, would have liked to be able to pull a blind down or draw curtains
Bodde här 4 nätter i april 2024
Svar från managment 30 apr. 2024
Dear Valued Guest. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

8/10 Bra

soyoun

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Annette

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Parking is tight made for SMALL cars
Bodde här 2 nätter i april 2024
Svar från managment 30 apr. 2024
Dear Valued Guest. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

10/10 Fantastiskt

Leticia

Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Sunita

Reste i grupp
Gillade inte: Personal och service och bekvämligheter
Parking is very congested and cost $10/night.
Bodde här 1 natt i april 2024
Svar från managment 23 apr. 2024
Dear Valued Guest. I would like to apologize for the experience you encountered during your stay. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

8/10 Bra

Rick

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was exact of what the pictures showed on the website . Easy check in , with no hassles , no charge for wifi, or resort fees , made this stay nice
Bodde här 1 natt i april 2024
Svar från managment 23 apr. 2024
Dear Valued Guest. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

4/10 Dåligt

Yari

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was not really helpful . Elevator to parking garage was broken , had to use front entrance but entrance was locked because it was full . Staff did not communicate with guest effectively to fix the issue . Rooms smelled musty and moldy .
Bodde här 1 natt i april 2024
Svar från managment 23 apr. 2024
Dear Valued Guest. I would like to apologize for the experience you encountered during your stay. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

10/10 Fantastiskt

Timothy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great check in, large rooms!
Bodde här 2 nätter i april 2024
Svar från managment 22 apr. 2024
Dear Valued Guest. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

8/10 Bra

juanita

Reste med familjen
Gillade: Boendets skick och faciliteter
The only complaint I have is I don’t think they were expecting as many people as they had the days k was there. It was spring break and they should have been better prepared. The continental breakfast was left without food for more than 30 min at a time. People waited for food to come out, but it wasn’t enough. It came out lil by lil and people were left without food.
Bodde här 2 nätter i mars 2024
Svar från managment 22 apr. 2024
Dear Valued Guest. I would like to apologize for the experience you encountered during your stay. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

10/10 Fantastiskt

Corrine, Red Bluff

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing
Bodde här 1 natt i april 2024
Svar från managment 22 apr. 2024
Dear Valued Guest. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

10/10 Fantastiskt

Christian

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel, reasonable price, not too far from downtown, some fast food dining nearby and next door, parking was plentiful, overall the facility showed a little age but not bad, I’d stay here again.
Bodde här 2 nätter i april 2024
Svar från managment 22 apr. 2024
Dear Valued Guest. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

8/10 Bra

Veronica

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från managment 22 apr. 2024
Dear Valued Guest. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

6/10 Okej

Auanja, San Leandro

Reste med familjen
The property is right off the freeway so it its loud and hard to get in and out the parking. Also a lot of unhoused people around the area.
Bodde här 2 nätter i april 2024
Svar från managment 22 apr. 2024
Dear Valued Guest. I would like to apologize for the experience you encountered during your stay. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

10/10 Fantastiskt

Pam

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Breakfasts are always great
Bodde här 1 natt i april 2024
Svar från managment 22 apr. 2024
Dear Valued Guest. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

8/10 Bra

Rene

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The tile in the bathroom was broken and every time it was stepped on it wobbled. The parking spots were small and hard to park in. Everything else was fine.
Bodde här 2 nätter i april 2024
Svar från management 9 apr. 2024
Dear Valued Guest.We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.Sincerely,Management

6/10 Okej

Afshin

Bodde här 1 natt i april 2024
Svar från management 9 apr. 2024
Dear Valued Guest.I would like to apologize for the experience you encountered during your stay. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.Sincerely,Management

10/10 Fantastiskt

Samuel

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från management 9 apr. 2024
Dear Valued Guest.We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.Sincerely,Management

10/10 Fantastiskt

Billy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från management 9 apr. 2024
Dear Valued Guest.We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.Sincerely,Management

10/10 Fantastiskt

Nicole

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Safe, clean, quiet. Staff unprepared for large groups, but otherwise great stay.
Bodde här 2 nätter i april 2024
Svar från management 9 apr. 2024
Dear Valued Guest.We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.Sincerely,Management

10/10 Fantastiskt

Brittany

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från management 9 apr. 2024
Dear Valued Guest.We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.Sincerely,Management

6/10 Okej

Pei, Azusa

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Check in process took a while as the employee was assisting another customer. Once checked on everything went well. The shower wasn’t as clean. But everything was good for price.
Bodde här 1 natt i april 2024
Svar från management 4 apr. 2024
Dear Valued Guest.I would like to apologize for the experience you encountered during your stay. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.Sincerely,Management

10/10 Fantastiskt

Michael, Reno

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place is busy. But the staff handled it well. Parking is not so fun.
Bodde här 1 natt i april 2024
Svar från management 2 apr. 2024
Dear Valued Guest.We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.Sincerely,Management

10/10 Fantastiskt

Tsae-wen

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Convenient and clean
Bodde här 1 natt i april 2024
Svar från management 2 apr. 2024
Dear Valued Guest.We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.Sincerely,Management

10/10 Fantastiskt

Chechih, Irvine

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The elevators (2 elevators) are so old and one of it is out of order, not good.
Bodde här 1 natt i mars 2024
Svar från management 2 apr. 2024
Dear Valued Guest.We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.Sincerely,Management

10/10 Fantastiskt

Trice

Bodde här 2 nätter i mars 2024
Svar från managment 22 apr. 2024
Dear Valued Guest. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

8/10 Bra

Amy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Breakfast was good, gym was very small, the room carpet was very dirty. Okay to stay for a day or two at affordable price.
Bodde här 1 natt i mars 2024
Svar från management 2 apr. 2024
Dear Valued Guest.I would like to apologize for the experience you encountered during your stay. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.Sincerely,Management

10/10 Fantastiskt

Jessica

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean room and a helpful staff.
Bodde här 2 nätter i mars 2024
Svar från management 2 apr. 2024
Dear Valued Guest.We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.Sincerely,Management

10/10 Fantastiskt

Natalie

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was near a lot of great food places and things to do!
Bodde här 1 natt i mars 2024
Svar från management 2 apr. 2024
Dear Valued Guest.We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.Sincerely,Management

10/10 Fantastiskt

aracely

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Breakfast option was great. Pancakes, cereal, oatmeal, eggs, bacon, different beverages.
Bodde här 1 natt i mars 2024
Svar från management 27 mars 2024
Dear Valued Guest. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

8/10 Bra

Larry

Reste i grupp
Nice place to stay!
Bodde här 1 natt i mars 2024
Svar från management 27 mars 2024
Dear Valued Guest. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

8/10 Bra

Kaci

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
4th or 5th time staying here. Rooms always clean and comfy bedding. Never stayed on 1st floor and would rather not again but other then that would stay again. People above are not always the quietest. Breakfast was out of all the hot food both times we checked but could see that staff was working on it. Great for the price too
Bodde här 1 natt i mars 2024
Svar från management 27 mars 2024
Dear Valued Guest. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

10/10 Fantastiskt

Patricia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från management 27 mars 2024
Dear Valued Guest. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

10/10 Fantastiskt

Karen

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good quality room
Bodde här 1 natt i mars 2024
Svar från management 25 mars 2024
Dear Valued Guest.We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.Sincerely,Management