Exteriör

Recensioner av Sheraton Santiago Hotel and Convention Center

4 out of 5
Sheraton Santiago Hotel and Convention Center
Ave Santa Maria 1742, Santiago, Region Metropolitana

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 227 av 450 recensioner" "
8 - Bra i betyg. 113 av 450 recensioner" "
6 - Okej i betyg. 61 av 450 recensioner" "
4 - Dåligt i betyg. 22 av 450 recensioner" "
2 - Väldigt dåligt i betyg. 27 av 450 recensioner" "

8,6/10

Renlighet

8,4/10

Personal och service

8,2/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

8/10 Bra

Elin

Reste i grupp
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 2 nätter i mars 2023

10/10 Fantastiskt

Dingqiu

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
major
Bodde här 2 nätter i mars 2024
Svar från emo 8 apr. 2024
Muchas Gracias por su visita lo esperamos pronto.SaludosEsteban Mondaca

10/10 Fantastiskt

Dennis

Bodde här 2 nätter i mars 2024
Svar från emo 12 apr. 2024
Estimado Dennis, Muchas Gracias por su preferencia, esperamos verlo de regreso muy pronto.AtentamenteEsteban Mondaca

2/10 Väldigt dåligt

Linda

Reste i grupp, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Service was unacceptably slow, staff ignored guests and were not helpful. Conceirge was helpful in recommending restaurants and transportation to airport but wouldn’t call us a cab and had us walk to the stand and were not provided transportation there - not sure what was going on. Housekeeping is not trained - for example towels removed and not replaced, dirty glasses left in the room following cleaning, no soap etc.
Bodde här 3 nätter i mars 2024
Svar från emo 8 apr. 2024
Dear Linda:First of all, I would like to thank you, on behalf of the entire team at the Sheraton Santiago Hotel, for your comments.Only by knowing the opinion of our customers, we can improve our services. We take note of the incident mentioned and believe us we will take the necessary measures to solve the problem.We hope to welcome you on a next occasion so that you can confirm that we have listened to your suggestions.Sincerely,Esteban Mondaca

4/10 Dåligt

Carolyn

Reste i grupp
Gillade inte: Renlighet och personal och service
The restaurant service was beyond slow and the food arrived cold several times. On one occasion when asking the concierge desk to order a taxi, he told us there were no taxis available and sent us out of the hotel and down the street to get a cab! We definitely would not recommend going to this Sheraton Hotel.
Bodde här 3 nätter i mars 2024
Svar från Bruno Carvallo 22 mars 2024
Dear Carolyn,On behalf of the entire Sheraton Santiago Hotel team, we would like to thank you for taking the time to give us your feedback regarding the service we provided during your stay with us. Your evaluation is below our standard and we regret that the perception of the service received has been negative, which is why your comments have been transferred to the areas involved to make sure that these incidents do not happen again. Hoping you have a great day, thank you once again for your time and for choosing to stay with us.Kind regards,

10/10 Fantastiskt

Donald

Reste med familjen
Incredible staff in a beautiful place
Bodde här 1 natt i mars 2024
Svar från Bruno Carvallo 22 mars 2024
Dear DonaldAlong with greeting you and on behalf of the entire Sheraton Santiago Hotel team, we would like to thank you for taking the time to give us your feedback in relation to the service we provide during your stay with us. It is always a pleasure to receive this type of comments. We hope to see you again in the near future. Hoping you have a great day, thank you once again for your time and for choosing to stay with us. Kind regards,

10/10 Fantastiskt

Lori

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was great. Princess cruises was there. Was able to take tour through Andres through Vivator,pick up there.
Bodde här 2 nätter i januari 2024
Svar från Bruno Carvallo 18 mars 2024
Dear Lori,Along with greeting you and on behalf of the entire Sheraton Santiago Hotel team, we would like to thank you for taking the time to answer our survey in relation to the service we provide during your stay with us. It is always a pleasure to receive this type of comments and feedback. We hope to see you again in the near future. Hoping you have a great day, thank you once again for your time and for choosing to stay with us. Kind regards,

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice hotel, awesome breakfast. The young women concierge {sorry can not remember her name} helped us out of a tight spot with a uber that caused us a lot of stress as we do not speak Spanish. Date we left was Feb20th. A big thank you to her.
Bodde här 2 nätter i februari 2024
Svar från emo 8 apr. 2024
Dear Michael:Thank you for taking the time to write to express your appreciation for your recent stay at our Sheraton Santiago Convention Center hotel. It was a pleasure to have you as a guest and we are pleased to know that you enjoyed your time with us.We are proud to know that our services and facilities met your expectations and that our efforts to make your stay comfortable and enjoyable were successful. Our team works hard to ensure that every guest feels at home and we are glad that you experienced this during your stay.We thank you for your positive comments about our location, decor and the service we provide. We will let our entire team know that your efforts did not go unnoticed and that your stay was memorable for you.We look forward to welcoming you back in the near future. Should you need anything, please do not hesitate to contact us.Best regards,Esteban Mondaca

10/10 Fantastiskt

Birgitte

Reste med sin partner
Gillade: Bekvämligheter
Location was fantastic with beautiful pool and grounds! Staff always helpful and pleasant. Easy walk to grab a Starbucks or a meal. Uber convenient and fast. We walked up to the top of San Cristobel Hill from the hotel. Really enjoyed our stay!
Bodde här 2 nätter i februari 2024
Svar från emo 8 apr. 2024
Dear Birgitte:Thank you for taking the time to write to express your appreciation for your recent stay at our Sheraton Santiago Convention Center hotel. It was a pleasure to have you as a guest and we are pleased to know that you enjoyed your time with us.We look forward to welcoming you back in the near future. Should you need anything, please do not hesitate to contact us.Best regards.Esteban Mondaca

8/10 Bra

TERRI

Bodde här 1 natt i februari 2024
Svar från emo 8 apr. 2024
Estimado huésped, muchas gracias por su reciente estadía, esperamos verlo de regreso muy pronto.AtentamenteEsteban Mondaca

10/10 Fantastiskt

Harriette

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice
Bodde här 1 natt i februari 2024
Svar från emo 8 apr. 2024
Muchas Gracias por su reciente estadía, esperamos verlo de regreso muy pronto.AtentamenteEsteban Mondaca

10/10 Fantastiskt

andres, cupertino

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Maravilloso
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

janet

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bueno
Muy feliz en mi alojamiento, toda la parte hotelera muy buena, la recepcion y el personal perfecto. El desayuno excelente. Lo malo el restaurante El Bohio incluso el personal que atiende malo. Mejor pedir algo para comer en la piscina.
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Yovanny

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Todo estuvo muy bien
Bodde här 4 nätter i januari 2024

10/10 Fantastiskt

nancy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Stan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024

10/10 Fantastiskt

John

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very impressed by both the Sheraton and Santiago. The hotel was in a great location and service was first class and friendly!
Bodde här 1 natt i januari 2024

8/10 Bra

Robert

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Brief but nice stay
Nice hotel, good stay, probably 4 stars for Santiago, but most likely 3.5 stars anywhere else. Concierge staff was amazingly helpful. Bar & restaurant staff seemed somewhat slow and distracted. Not many nearby amenities unless you are prepared to walk and boldy investigate the neighborhoods. E.g., It was a hike to find an open/available ATM. !!??
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Ray

Bodde här 2 nätter i januari 2024
Svar från Bruno Carvallo 20 mars 2024
Dear Ray,Along with greeting you and on behalf of the entire Sheraton Santiago Hotel team, we would like to thank you for taking the time to answer our survey in relation to the service we provide during your stay with us. It is always a pleasure to receive this type of comments and feedback. We hope to see you again in the near future. Hoping you have a great day, thank you once again for your time and for choosing to stay with us. Kind regards,

6/10 Okej

Larry, Kelowna

Reste i grupp
Gillade: Renlighet och bekvämligheter
Nice place but not 5 star - dated and service was slow and lacking attention - cost was high for what you got
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Thomas, San Jose

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel! Super friendly and helpful staff! Nice room, very comfortable bed, and excellent breakfast. Close to the airport, quick check in, and very helpful concierge desk. Only negative is that there are literally no restaurants or stores close by. Not one. Mall at Gran Torre is at least a twenty five minute walk. I’m guessing there are some close by car or taxi though. Good news is that the bar at the Sheraton had excellent food and service. There’s a restaurant onsite also, but I didn’t get a chance to eat there. What really struck me with this hotel is that every staff member smiled and said hello to me. Even the managers checked in with me to see if everything was okay or if I needed anything. What amazing service! I wish I had booked additional nights to explore Santiago.
Bodde här 1 natt i januari 2024

8/10 Bra

Oscar

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Escapada en pareja !!!
Muy buena estadía y mejor Atencion. Ideal combinarlo con Amor & Pastas. Genial combinación !!!
Bodde här 1 natt i januari 2024

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Alejandro

Bodde här 1 natt i januari 2024

4/10 Dåligt

Carlos, Etobicoke

Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Roberto n

Bodde här 4 nätter i december 2023

10/10 Fantastiskt

Roy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Joe

Bodde här 3 nätter i december 2023

10/10 Fantastiskt

Laura

Bodde här 5 nätter i november 2023

10/10 Fantastiskt

Blanca

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Esperaba más
Esperaba más del hotel. Pensé que sería más lujoso por el precio.
Bodde här 3 nätter i oktober 2023

6/10 Okej

Enrico

Bodde här 2 nätter i oktober 2023

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Gerardo

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff very friendly, my room had problems with tv
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Jennifer

Bodde här 1 natt i september 2023

10/10 Fantastiskt

JUAN

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Muy buena en Santiago
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Muito bom , funcionários bem treinados, café maravilhoso,hotel imponete com uma instrutura maravilhosa.obrigado por tudo até em breve.
Bodde här 4 nätter i september 2023

10/10 Fantastiskt

DOMINGO

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023

6/10 Okej

Daniel

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 6 nätter i augusti 2023

2/10 Väldigt dåligt

Susana

Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Rubia N

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ótimo hotel
Excelente hotel, com ótimo quarto, cama maravilhosa, vista e localização muito boas. Café da manhã por dois dias faltou opções sem glúten. Restaurantes bons, mas com pouca opção gluten-free
Vista do quarto
Bodde här 7 nätter i juli 2023

10/10 Fantastiskt

PEDRO

Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Michelle

Reste med familjen
Muy bien
Bodde här 4 nätter i juli 2023

10/10 Fantastiskt

Karen

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff and service was very helpful and kind. With my sister we really enjoyed our stay. Breakfast excellent!! 😅 Hope to come back soon. Ps: even with a confusion about parking price, they fixed it as soon as possible and gave us a solution.
Bodde här 2 nätter i juli 2023

10/10 Fantastiskt

karishma rohitkumar, metairie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Housekeeping was inconsistent and thermostat temperature was not setting correctly despite of a technician examining and repairing. All Staff members were very helpful.
Bodde här 6 nätter i juni 2023

2/10 Väldigt dåligt

Kamila

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Poor
I was charged for taxes even though I’m not a Chilean citizen!!
Bodde här 1 natt i juni 2023

2/10 Väldigt dåligt

Miguel Ángel

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Muy mala experiencia
La atención desde la recepción fue pésima, tienen el hotel muy descuidado, no hacían la limpieza de las habitaciones correctamente, estuvimos 3 noches y siempre fue lo mismo, hablar hasta para pedir toallas. Pésima atención y pésimo estado del hotel, la alberca e instalaciones en pésimo estado
Bodde här 3 nätter i juni 2023

6/10 Okej

Valerie

Gillade: Personal och service och bekvämligheter
This was my second stay in 10 days and since they do not take anything but a credit card for incidentals they were willing to take cash payment for the entire stay. My room had no coffee service which I find very unacceptable especially since ALL hotels I have stayed in do. I had to ask for an iron since it was missing. The hotel was making some alterations and was very noisy during the afternoons. I feel they should have discounted every persons daily room charge for the noisy conditions.
Bodde här 2 nätter i maj 2023

10/10 Fantastiskt

Raúl

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i april 2023

10/10 Fantastiskt

PRANAV

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent
Amazing
Bodde här 1 natt i april 2023

6/10 Okej

Daniela

Gillade: Renlighet
Pedi por um quarto com vista para o SKY Costanera quando cheguei, a atendente disse que não haveria problemas e quando cheguei no quarto, não tinha vista. O atendimento do café da manhã também é péssimo. Para o preço que cobram, não vale a pena. O banheiro é muito pequeno.
Bodde här 1 natt i april 2023