The property is great and close to the beach. Housekeeping and Maintenance were great. Andre at the front desk was polite, but not responsive to our satisfaction.
We arrived two days early and Andre gave us a great walkup rate for the room for nights not booked.
We had booked a budget room, and it was what you would expect for that price category. But, the hot water in our room did not work, and the ceiling fan did not work.
We immediately spoke with Andre at the front desk about the problems and asked to move, but he said there were no open rooms to move us to in our category, but we could pay an extra $50/night to move to an upgraded cabana.
While that was a great price for an upgraded room, we just wanted hot water and a fan for the room we had booked, or to be moved. He told us they would fix the hot water, but the fan was broken. So, nothing for day #1.
We approached Andre on day #2 to let him know we still didn't have hot water. He immediately sent Mario to check it out. Mario knew what the problem was, but couldn't fix it until the next day. We asked Andre again to move rooms, but no.
On day #3 we FINALLY had hot water, and of course the ceiling fan still didn't work.
So, bottomline, the property is great...our room was not. If they had moved us to ANY room, this would be a 5-star review.
There were plenty of open rooms during our stay as evident by the front doors being wide open, and an offer to pay more for an upgrade.
We won't stay here again. YMMV.