Boendets fasad - kväll/natt

Recensioner av Shilla Stay Mapo

4 out of 5
Shilla Stay Mapo
83 Mapo-daero, Mapo-gu, Seoul

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 493 av 1011 recensioner" "
8 - Bra i betyg. 304 av 1011 recensioner" "
6 - Okej i betyg. 112 av 1011 recensioner" "
4 - Dåligt i betyg. 59 av 1011 recensioner" "
2 - Väldigt dåligt i betyg. 43 av 1011 recensioner" "

8,2/10

Renlighet

8,6/10

Personal och service

8,0/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

8/10 Bra

Zeinab

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was nice place close to all transportations.
Bodde här 3 nätter i maj 2024
Svar från Shilla Stay Mapo 28 maj 2024
Dear Valued Guest,We greatly appreciate your remarks about your recent experience at Shilla Stay Mapo. It brings us immense joy to learn that your visit was both memorable and pleasant.Your feedback is a source of motivation for our team, affirming our dedication to excellence in service. Knowing that your experience could help guide others in their choice of accommodation is truly gratifying.We are committed to continually improving our services and environment, striving to make Shilla Stay a place you eagerly return to. Your praise and support are crucial in this journey.We thank you once again for your valuable insights and wish you and your loved ones ongoing health and contentment.Warmly,Jake ChoiGeneral ManagerShilla Stay Mapo

10/10 Fantastiskt

Karen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff and services were very good
Bodde här 1 natt i maj 2024
Svar från Shilla Stay Mapo 28 maj 2024
Dear Valued Guest,We greatly appreciate your remarks about your recent experience at Shilla Stay Mapo. It brings us immense joy to learn that your visit was both memorable and pleasant.Your feedback is a source of motivation for our team, affirming our dedication to excellence in service. Knowing that your experience could help guide others in their choice of accommodation is truly gratifying.We are committed to continually improving our services and environment, striving to make Shilla Stay a place you eagerly return to. Your praise and support are crucial in this journey.We thank you once again for your valuable insights and wish you and your loved ones ongoing health and contentment.Warmly,Jake ChoiGeneral ManagerShilla Stay Mapo

6/10 Okej

AI

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
仁川国際空港に21時過ぎに到着後、入国審査が長蛇の列で1時間半ほどかかり、電車でホテルへ。 待ち時間にエクスペディアのチャットから、遅れるけど部屋の確保をお願いしたいと送るも恐らく深夜のため返事はなく、不安たっぷりでホテルへ。 慌てていた上に英語もままならい私に、なんてことないという感じで笑顔で快く迎えてくださってホスピタリティにとても安心しました。 なお、お部屋にはスリッパはありません。用意していくのを忘れたので、すぐ隣(徒歩0分)のコンビニでビニールサンダルを購入しました。 また、浴槽付きのお部屋でしたが、シャワーカーテンがないので、気をつけても床の一部は水浸しになります。でも、シャワーの温度や水圧は十分でとても快適でした。疲れた体も癒せました。 施設としては、全体にとてもシックでおしゃれです。廊下に薬草のような独特の臭いがしていたのと(部屋は気になりませんでした)、机のカバーがボロボロだったこと、ツインベッドルームのひとつのかけ布団がしっとりして重かったこと、バスマットがほつれまくっていたこと、冷蔵庫の棚の扉が傾いていて金庫が開けにくかったこと、ハンガーとハンガーかけがほしかったこと、ポットの場所に鏡があるのに電灯がなくてもったいないなと思ったことなどから、施設の評価が低めです。贅沢を言ってごめんなさい。 駅から近く(構内は歩きます)、大型のスーパーやオリーブヤング、ひとり旅に心強いチェーン店も大通りで徒歩数分の位置にあり、コンビニも多い。 立地が最高で、ホスピタリティの良いホテルでした。 外国人旅行者は、英語ができたほうが良いかな、というのと、必要な人はスリッパの準備をすること、wowpassの機械が近隣ホテルに行かないとないことに気をつけると良いかもしれません。
Bodde här 2 nätter i maj 2024
Svar från FRONT DESK OF SHILLASTAY MAPO 26 maj 2024
Dear Valued Guest,Thank you for choosing Shilla Stay Mapo. We regret to hear about any inconvenience during your stay and sincerely apologize. Your feedback is crucial to us, and we're committed to making significant improvements based on your suggestions.We appreciate your patience and are grateful for the opportunity to have hosted you. We hope to welcome you back, offering an improved experience that meets your expectations.Warm regards,Jake ChoiGeneral ManagerShilla Stay Mapo

6/10 Okej

Tan

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
WC malfunctioned twice during my 8-day stay. Long bath is only half enclosed, hence water is spilled onto toilet floor. Bar cabinet does not have a top light. Morning breakfast is disappointing, staff started to keep servings immediately when informing dining guests at 9:15am that closure time in 15 minutes (i.e. 9:30am). Generally, hotel staff English competency is very low - lower than Japanese and Taiwanese hotel staff.
Bodde här 8 nätter i maj 2024
Svar från FRONT DESK OF SHILLASTAY MAPO 22 maj 2024
Dear Valued Guest,Thank you for choosing Shilla Stay Mapo. We regret to hear about any inconvenience during your stay and sincerely apologize. Your feedback is crucial to us, and we're committed to making significant improvements based on your suggestions.We appreciate your patience and are grateful for the opportunity to have hosted you. We hope to welcome you back, offering an improved experience that meets your expectations.Warm regards,Jake ChoiGeneral ManagerShilla Stay Mapo

10/10 Fantastiskt

wonjoo, storrs

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is second time to stay here. I would like to return this property.
Bodde här 3 nätter i maj 2024
Svar från FRONT DESK OF SHILLASTAY MAPO 22 maj 2024
Dear Valued Guest,We greatly appreciate your remarks about your recent experience at Shilla Stay Mapo. It brings us immense joy to learn that your visit was both memorable and pleasant.Your feedback is a source of motivation for our team, affirming our dedication to excellence in service. Knowing that your experience could help guide others in their choice of accommodation is truly gratifying.We are committed to continually improving our services and environment, striving to make Shilla Stay a place you eagerly return to. Your praise and support are crucial in this journey.We thank you once again for your valuable insights and wish you and your loved ones ongoing health and contentment.Warmly,Jake ChoiGeneral ManagerShilla Stay Mapo

8/10 Bra

Hasan

Frühstück ist sehr einseitig. Keine Abwechslung. Ansonsten insgesamt gut.
Bodde här 7 nätter i maj 2024
Svar från FRONT DESK OF SHILLASTAY MAPO 22 maj 2024
Dear Valued Guest,Thank you for choosing Shilla Stay Mapo. We regret to hear about any inconvenience during your stay and sincerely apologize. Your feedback is crucial to us, and we're committed to making significant improvements based on your suggestions.We appreciate your patience and are grateful for the opportunity to have hosted you. We hope to welcome you back, offering an improved experience that meets your expectations.Warm regards,Jake ChoiGeneral ManagerShilla Stay Mapo

4/10 Dåligt

Hyun, La Mirada

Affärsresenär
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
I saw the reviews about the air conditioner and thought it might be different for me. The air conditioning system really needs an upgrade. It won't get any cooler than 25 to 26 C. It feels hot actually. Avoid this hotel at summer.
Bodde här 7 nätter i maj 2024
Svar från Shilla Stay Mapo 20 maj 2024
Dear Valued Guest,Thank you for choosing Shilla Stay Mapo. We regret to hear about any inconvenience during your stay and sincerely apologize. Your feedback is crucial to us, and we're committed to making significant improvements based on your suggestions.We appreciate your patience and are grateful for the opportunity to have hosted you. We hope to welcome you back, offering an improved experience that meets your expectations.Warm regards,Jake ChoiGeneral ManagerShilla Stay Mapo

8/10 Bra

??

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024

8/10 Bra

Heng Ping

Gillade: Renlighet och personal och service
Bodde här 2 nätter i maj 2024

8/10 Bra

??

Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

MIHO

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
部屋が広いので、荷物も片付けやすい。 浴室有りの部屋なので、どの季節でも旅の疲れが取れて気に入っています。
Bodde här 2 nätter i maj 2024
Svar från Shilla Stay Mapo 7 maj 2024
Dear Valued Guest,We greatly appreciate your remarks about your recent experience at Shilla Stay Mapo. It brings us immense joy to learn that your visit was both memorable and pleasant.Your feedback is a source of motivation for our team, affirming our dedication to excellence in service. Knowing that your experience could help guide others in their choice of accommodation is truly gratifying.We are committed to continually improving our services and environment, striving to make Shilla Stay a place you eagerly return to. Your praise and support are crucial in this journey.We thank you once again for your valuable insights and wish you and your loved ones ongoing health and contentment.Warmly,Jake ChoiGeneral ManagerShilla Stay Mapo

6/10 Okej

mayumi

Gillade: Renlighet
Gillade inte: Personal och service
Bodde här 3 nätter i maj 2024

6/10 Okej

Yo Seop

Gillade: Personal och service
직원들 친절도와 조식의 질, 주변 상권등 훌륭하나, 조금은 오래된 시설 느낌이 아쉬었습니다.
Bodde här 1 natt i maj 2024
Svar från 총지배인 최준혁 7 maj 2024
고객님 안녕하십니까,저희 신라스테이에 항상 따뜻한 관심과 애정을 가져주셔서 감사드립니다.고객님께서 저희 신라스테이에서 머무르셨던 시간이 좋은 기억으로 남으셨다니 저희 임직원 모두 진심으로 기쁘게 생각하고 있습니다.고객님께서 남겨주신 상세한 이용경험은 저희 신라스테이를 이용하실 계획인 다른 분들께도 큰 도움이 되리라 생각됩니다.남겨주신 격려와 칭찬의 말씀에 힘입어 앞으로도 저희 신라스테이는 신라호텔의 가치를 그대로 담은 비즈니스 호텔, 항상 설렘이 있고, 방문하고 싶은 호텔로 고객님께 다가갈 수 있도록 하겠습니다.소중한 말씀에 다시 한번 감사를 드리오며 가족 여러분의 건강과 평안을 진심으로 기원합니다.신라스테이 마포총지배인 최준혁 드림

10/10 Fantastiskt

RENYA

Bodde här 2 nätter i maj 2024

8/10 Bra

Sachiko

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
駅からも近く立地が良かったです。ホテル周辺は深夜まで営業している飲食店がないので、そこだけが残念なポイントですが、また利用させていただきたいホテルです。
Bodde här 2 nätter i april 2024
Svar från FRONT DESK OF SHILLASTAY MAPO 6 maj 2024
Dear Valued Guest,We greatly appreciate your remarks about your recent experience at Shilla Stay Mapo. It brings us immense joy to learn that your visit was both memorable and pleasant.Your feedback is a source of motivation for our team, affirming our dedication to excellence in service. Knowing that your experience could help guide others in their choice of accommodation is truly gratifying.We are committed to continually improving our services and environment, striving to make Shilla Stay a place you eagerly return to. Your praise and support are crucial in this journey.We thank you once again for your valuable insights and wish you and your loved ones ongoing health and contentment.Warmly,Jake ChoiGeneral ManagerShilla Stay Mapo

8/10 Bra

Hyang Ju

Bodde här 11 nätter i april 2024

10/10 Fantastiskt

Rachel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Takanori

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good!
Bodde här 1 natt i april 2024
Svar från Shilla Stay Mapo 2 maj 2024
Dear Valued Guest,Thank you for choosing Shilla Stay Mapo. We regret to hear about any inconvenience during your stay and sincerely apologize. Your feedback is crucial to us, and we're committed to making significant improvements based on your suggestions.We appreciate your patience and are grateful for the opportunity to have hosted you. We hope to welcome you back, offering an improved experience that meets your expectations.Warm regards,Jake ChoiGeneral ManagerShilla Stay Mapo

10/10 Fantastiskt

Eleanor

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved our room on the 26th floor looking down towards the river. The only setback was that when arriving by train, having to carry heavy luggage up several flights of stairs at Gongdeok Station.
Bodde här 4 nätter i april 2024
Svar från FRONT DESK OF SHILLASTAY MAPO 1 maj 2024
Dear Valued Guest,We greatly appreciate your remarks about your recent experience at Shilla Stay Mapo. It brings us immense joy to learn that your visit was both memorable and pleasant.Your feedback is a source of motivation for our team, affirming our dedication to excellence in service. Knowing that your experience could help guide others in their choice of accommodation is truly gratifying.We are committed to continually improving our services and environment, striving to make Shilla Stay a place you eagerly return to. Your praise and support are crucial in this journey.We thank you once again for your valuable insights and wish you and your loved ones ongoing health and contentment.Warmly,Jake ChoiGeneral ManagerShilla Stay Mapo

10/10 Fantastiskt

HIDEMI

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

JAEWOON

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
駅から近く、部屋は清潔、値段もリーズナブルで、また泊まりたいと思いました。
Bodde här 1 natt i april 2024
Svar från Shilla Stay Mapo 29 apr. 2024
Dear Valued Guest,We greatly appreciate your remarks about your recent experience at Shilla Stay Mapo. It brings us immense joy to learn that your visit was both memorable and pleasant.Your feedback is a source of motivation for our team, affirming our dedication to excellence in service. Knowing that your experience could help guide others in their choice of accommodation is truly gratifying.We are committed to continually improving our services and environment, striving to make Shilla Stay a place you eagerly return to. Your praise and support are crucial in this journey.We thank you once again for your valuable insights and wish you and your loved ones ongoing health and contentment.Warmly,Jake ChoiGeneral ManagerShilla Stay Mapo

4/10 Dåligt

Gillie

Bodde här 4 nätter i april 2024

8/10 Bra

bou

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i april 2024

8/10 Bra

TADASHI

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Check in was so quick!!
Bodde här 2 nätter i april 2024
Svar från Shilla Stay Mapo 18 apr. 2024
Dear Valued Guest,Thank you sincerely for choosing to stay at the Shilla Stay Hotel. We hope your stay was both comfortable and memorable. We look forward to the opportunity to serve you in the future. Looking forward to welcoming you back!Jake ChoiGeneral ManagerShilla Stay Mapo

4/10 Dåligt

Andy

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was so hot it became unbearable
Bodde här 2 nätter i april 2024
Svar från Shilla Stay Mapo 13 apr. 2024
Dear Valued Guest,Thank you for choosing Shilla Stay Mapo. We regret to hear about any inconvenience during your stay and sincerely apologize. Your feedback is crucial to us, and we're committed to making significant improvements based on your suggestions.We appreciate your patience and are grateful for the opportunity to have hosted you. We hope to welcome you back, offering an improved experience that meets your expectations.Warm regards,Jake ChoiGeneral ManagerShilla Stay Mapo

10/10 Fantastiskt

Jinhee, seoul

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
except parking system, everything was good!
Bodde här 1 natt i april 2024
Svar från FRONT DESK OF SHILLASTAY MAPO 12 apr. 2024
Dear Valued Guest, Thank you sincerely for choosing to stay at the Shilla Stay Hotel. We hope your stay was both comfortable and memorable. We look forward to the opportunity to serve you in the future. Looking forward to welcoming you back! Jake Choi General Manager Shilla Stay Mapo

10/10 Fantastiskt

KAZUO

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
非常に良い
Bodde här 2 nätter i april 2024
Svar från FRONT DESK OF SHILLASTAY MAPO 12 apr. 2024
Dear Valued Guest, Thank you sincerely for choosing to stay at the Shilla Stay Hotel. We hope your stay was both comfortable and memorable. We look forward to the opportunity to serve you in the future. Looking forward to welcoming you back! Jake Choi General Manager Shilla Stay Mapo

10/10 Fantastiskt

Jung

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024

8/10 Bra

Yumi

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Aiko

Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Kat

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved staying here. It was close to good food, 7/11 was right next door, and it was only a short walk to the subway. It felt safe, clean, and quiet. This was my favorite stay during my whole trip!
Bodde här 3 nätter i mars 2024
Svar från Shilla Stay Mapo 2 apr. 2024
Dear Valued Guest,Thank you sincerely for choosing to stay at the Shilla Stay Hotel. We hope your stay was both comfortable and memorable. We look forward to the opportunity to serve you in the future. Looking forward to welcoming you back!Jake ChoiGeneral ManagerShilla Stay Mapo

10/10 Fantastiskt

yong

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I did not liked show nosing from next door
Bodde här 5 nätter i mars 2024
Svar från Shilla Stay Mapo 1 apr. 2024
Dear Valued Guest,Thank you sincerely for choosing to stay at the Shilla Stay Hotel. We hope your stay was both comfortable and memorable. We look forward to the opportunity to serve you in the future. Looking forward to welcoming you back!Jake ChoiGeneral ManagerShilla Stay Mapo

2/10 Väldigt dåligt

GUANGRI, koutouku

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024

8/10 Bra

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 11 nätter i mars 2024

10/10 Fantastiskt

Eriko

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
フロントの方が早口の英語だったのだけが残念でしたがそれ以外はいいホテルだと思いました。
Bodde här 2 nätter i mars 2024
Svar från Shilla Stay Mapo 28 maj 2024
Dear Valued Guest,Thank you sincerely for choosing to stay at the Shilla Stay Hotel. We hope your stay was both comfortable and memorable. We look forward to the opportunity to serve you in the future. Looking forward to welcoming you back!Jake ChoiGeneral ManagerShilla Stay Mapo

10/10 Fantastiskt

Hiromi

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
よく利用しています。チェックインもスムーズで、部屋も快適です
Bodde här 2 nätter i mars 2024
Svar från Shilla Stay Mapo 25 mars 2024
Dear Valued Guest,Thank you sincerely for choosing to stay at the Shilla Stay Hotel. We hope your stay was both comfortable and memorable. We look forward to the opportunity to serve you in the future. Looking forward to welcoming you back!Jake ChoiGeneral ManagerShilla Stay Mapo

10/10 Fantastiskt

yuzuki

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
すぐ隣にセブンもあり駅も近く便利です 清掃もとても綺麗でした
Bodde här 3 nätter i mars 2024
Svar från Shilla Stay Mapo 22 mars 2024
Dear Valued Guest,We greatly appreciate your remarks about your recent experience at Shilla Stay Mapo. It brings us immense joy to learn that your visit was both memorable and pleasant.Your feedback is a source of motivation for our team, affirming our dedication to excellence in service. Knowing that your experience could help guide others in their choice of accommodation is truly gratifying.We are committed to continually improving our services and environment, striving to make Shilla Stay a place you eagerly return to. Your praise and support are crucial in this journey.We thank you once again for your valuable insights and wish you and your loved ones ongoing health and contentment.Warmly,Jake ChoiGeneral ManagerShilla Stay Mapo

10/10 Fantastiskt

Nanami

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
立地
Bodde här 3 nätter i mars 2024
Svar från FRONT DESK OF SHILLASTAY MAPO 23 mars 2024
Dear Valued Guest,Thank you sincerely for choosing to stay at the Shilla Stay Hotel. We hope your stay was both comfortable and memorable. We look forward to the opportunity to serve you in the future. Looking forward to welcoming you back!Jake ChoiGeneral ManagerShilla Stay Mapo

8/10 Bra

Natsumi

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
キレイでよかった
Bodde här 3 nätter i mars 2024
Svar från Shilla Stay Mapo 21 mars 2024
Dear Valued Guest,Thank you sincerely for choosing to stay at the Shilla Stay Hotel. We hope your stay was both comfortable and memorable. We look forward to the opportunity to serve you in the future. Looking forward to welcoming you back!Jake ChoiGeneral ManagerShilla Stay Mapo

10/10 Fantastiskt

Joanna

Reste med familjen
Gillade: Bekvämligheter
The stuff is helpful. The rooms are nice and clean. The cleaning lady is very nice snd helpful. The hotel locations are great.
Bodde här 4 nätter i mars 2024
Svar från FRONT DESK OF SHILLASTAY MAPO 18 mars 2024
Dear Valued Guest,Thank you sincerely for choosing to stay at the Shilla Stay Hotel. We hope your stay was both comfortable and memorable. We look forward to the opportunity to serve you in the future. Looking forward to welcoming you back!Jake ChoiGeneral ManagerShilla Stay Mapo

6/10 Okej

aya

Bodde här 2 nätter i mars 2024
Svar från Shilla Stay Mapo 17 mars 2024
Dear Valued CustomerWe would like to express our sincere thanks for your warm concern towards Shilla Stay Mapo.First of all, we sincerely apologize for the inconvenience you experienced during your stay at our hotel.We have already forwarded you complaint about it to the concerned team for consideration. They will resolve as soon as possible after looking into your complaint.We are carefully reviewing your comments, and we promise to make further improvements and serve you better.We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.Shilla Stay MapoGeneral Manager Jake Choi

8/10 Bra

Megumi

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Shilla Stay Mapo 17 mars 2024
Dear Valued CustomerFirst of all, we would like to express our sincere thanks for your warm comments about Shilla Stay.We are all really happy to hear that you had a memorably good time during your stay with us.The kind comments you left about your experience during your stay will be of great help to those who are planning to use Shilla Stay.As always, your compliments and words of encouragement inspire us to serve you better by making Shilla Stay a more attractive hotel you would like to revisit, as a business hotel bearing the values of Hotel Shilla.We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.Shilla Stay MapoGeneral Manager Jake Choi

8/10 Bra

Miki

Bodde här 2 nätter i mars 2024

2/10 Väldigt dåligt

Etsuko

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
新羅ステイはリピートですが、5階のどこかの部屋の水道がうるさいのを超えて不快な音が響き、深夜に部屋を交換していただきましたが、変えていただいた12階の部屋は、今度は下水の匂いが部屋まで充満し、不快極まりない一夜を過ごしました。目にしみるくらいの下水の匂いで、もうリピートはありません。
Bodde här 3 nätter i mars 2024

6/10 Okej

TAKAKO

Gillade inte: Personal och service
Bodde här 2 nätter i mars 2024
Svar från Shilla Stay Mapo 17 mars 2024
Dear Valued CustomerWe would like to express our sincere thanks for your warm concern towards Shilla Stay Mapo.First of all, we sincerely apologize for the inconvenience you experienced during your stay at our hotel.We have already forwarded you complaint about it to the concerned team for consideration. They will resolve as soon as possible after looking into your complaint.We are carefully reviewing your comments, and we promise to make further improvements and serve you better.We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.Shilla Stay MapoGeneral Manager Jake Choi

8/10 Bra

Yuka

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
鏡がバスルームだけだったので部屋の中にもほしかったです。交通の便はとてもよかったのでまた泊まりたいです。
Bodde här 2 nätter i mars 2024
Svar från Jake Choi 10 mars 2024
Dear Valued Guest,Thank you for choosing Shilla Stay Mapo. We regret to hear about any inconvenience during your stay and sincerely apologize. Your feedback is crucial to us, and we're committed to making significant improvements based on your suggestions.We appreciate your patience and are grateful for the opportunity to have hosted you. We hope to welcome you back, offering an improved experience that meets your expectations.Warm regards,Jake ChoiGeneral ManagerShilla Stay Mapo

10/10 Fantastiskt

SAKURA

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
とても良かったです
Bodde här 2 nätter i februari 2024
Svar från Jake Choi 10 mars 2024
Dear Valued Guest,We greatly appreciate your positive remarks about your recent experience at Shilla Stay Mapo. It brings us immense joy to learn that your visit was both memorable and pleasant.Your feedback is a source of motivation for our team, affirming our dedication to excellence in service. Knowing that your experience could help guide others in their choice of accommodation is truly gratifying.We are committed to continually improving our services and environment, striving to make Shilla Stay a place you eagerly return to. Your praise and support are crucial in this journey.We thank you once again for your valuable insights and wish you and your loved ones ongoing health and contentment.Warmly,Jake ChoiGeneral ManagerShilla Stay Mapo

8/10 Bra

Shunichi

Reste i grupp
Gillade: Renlighet, personal och service och bekvämligheter
洗面室の扉が傾いていてちゃんと閉まらないのは困ったが、それ以外は文句なし。 朝食が特に良かった
Bodde här 3 nätter i februari 2024
Svar från FRONT DESK OF SHILLASTAY MAPO 10 mars 2024
Dear Valued Customer, This is Front of Shilla Stay Mapo. First of all, thank you for your stay and interest in our hotel. Though the trip has to be pleasant, we would like to apologize for the inconvenience caused during your stay. We will share the suggestion that you have written with interest internally and make a firm development. Thank you again for your stay and comment, and we will show you an improved appearance if you give us next opportunity to serve you. Thank you.

8/10 Bra

Sang Ho

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good location/ limited restaurant in hotel
Bodde här 1 natt i februari 2024
Svar från Jake Choi 10 mars 2024
Dear Valued Guest,Thank you for choosing Shilla Stay Mapo. We regret to hear about any inconvenience during your stay and sincerely apologize. Your feedback is crucial to us, and we're committed to making significant improvements based on your suggestions.We appreciate your patience and are grateful for the opportunity to have hosted you. We hope to welcome you back, offering an improved experience that meets your expectations.Warm regards,Jake ChoiGeneral ManagerShilla Stay Mapo

6/10 Okej

David

Gillade: Personal och service
Gillade inte: Rummets bekvämlighet
Good neighborhood; room too hot
The location is good -- it is close to several subway lines, and there are a wide variety of restaurants close to the hotel. Also, the facilities in the hotel are fine. However, our room was much too hot. There was a thermostat in the room, but adjusting it had no affect on room temperature. We finally turned it off and opened the window. Despite being in the 30sF outside, the temperature in our room never dropped below about 80F.
Bodde här 1 natt i februari 2024
Svar från Jake Choi 10 mars 2024
Dear Valued Guest,Thank you for choosing Shilla Stay Mapo. We regret to hear about any inconvenience during your stay and sincerely apologize. Your feedback is crucial to us, and we're committed to making significant improvements based on your suggestions.We appreciate your patience and are grateful for the opportunity to have hosted you. We hope to welcome you back, offering an improved experience that meets your expectations.Warm regards,Jake ChoiGeneral ManagerShilla Stay Mapo