Värdeförvaringsskåp på rummet, arbetsyta för laptop och ljudisolering
Se tillgänglighet

Recensioner av Amara Sanctuary Resort Sentosa

5 out of 5
Amara Sanctuary Resort Sentosa
1 Larkhill Road, Sentosa Island, Singapore

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 281 av 1002 recensioner" "
8 - Bra i betyg. 345 av 1002 recensioner" "
6 - Okej i betyg. 200 av 1002 recensioner" "
4 - Dåligt i betyg. 114 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 62 av 1002 recensioner" "

7,6/10

Renlighet

7,6/10

Personal och service

7,4/10

Bekvämligheter

7,2/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

4/10 Dåligt

karin

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och rummets bekvämlighet
Vi bokade ett rum med extrasäng för vår son i 4 nätter och när man ställde in sängen i rummet så kunde man inte öppna terrasdörren! Säljer man ett Delux rum med extra säng så måste rummet vara anpassat för det. Då är det bättre att säga nej. Då vi hade ett rum med tarras och på terassen fast det inget att sitta eller ligga på utan terassen var helt tom. Poolområdet på terrasen var så dåligt! Tre solbäddar, inga handdukar.
Bodde här 3 nätter i december 2019
Svar från Benny Wong 8 jan. 2020
Dear Karin, Thank you for taking the time to share your experience with us. We are definitely looking into the issues raised and we hope we will be able to announce these new developments to our guests soon! Yours sincerely, Benny Wong Front Office Manager

8/10 Bra

Marcus

Bodde här 5 nätter i september 2019

8/10 Bra

Christian

Gillade: Renlighet och personal och service
Did a staycation during the Easter weekend with properties being renovated and facilities being awaited like the Dream Pool not available. The rest are excellent if not perfect.
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Chantelle

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room is very comfortable and we love the washroom with a clean and nice bathtub. We visited 3 hotels during the trip and this was the only one that provided bottles of water, which is crucial in Singapore as it was very hot here. At first, we were a bit concerned about the transportation but the hotel provided a free shuttle bus that was very convenient.
Bodde här 4 nätter i mars 2024

10/10 Fantastiskt

Richi

Bodde här 3 nätter i november 2023

10/10 Fantastiskt

SANG SOON

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
센토사에 가시는 분께 추천합니다
조용하고 청결하고 눈에 띄이지 않는 친절함이 묻어 나는 곳입니다.유니버셜 스튜디오와 가장 가까운 호텔로 호텔 앞 쪽에서 섬 내에서 무료로 서비스하는 버스 이용이 가능한 곳입니다;
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Ang

Bodde här 1 natt i januari 2024

8/10 Bra

Sihui Nicole

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024

8/10 Bra

Chiara

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lovely hotel, issue with hotels.com
Hotels.com didn’t communicate with the hotel about our requirements, which meant Amara tried to put us on two separate floors. Hotels.com didn’t mention to us the credit card charge of 500SGD they put on hold throughout your stay… slightly incovenient when you don’t own a credit card, and are already there, ready to check in. The hotel itself was lovely, great pools, amazing breakfast, nice towels and robes and very friendly, smiley staff. Would definitely stay there again! One suggestion would be for the hotel to purchase hair towels, as their body ones are lovely and huge and the face towels are inadequate for long hair, and there was no hand towel provided either.
Bodde här 7 nätter i december 2023

8/10 Bra

alessandra

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
we arrived earlier, the lady told us we cannnot remain at the hotel and should come back after 3 pm for checking but she will call us in case room is ready before. we went away and askted then again at 2.30 and she told yeds is ready but never called. we wa not informed about breakfast, no hours, not where ist is. the pool is really loud, no possibily to stop the water and even no possibilty to close the ligths. there was workin in front uf us, the whole night so we didnt slept well.
Bodde här 2 nätter i december 2023

8/10 Bra

renjing

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
5 mins walk to Imbia Station, there is a short cut from hotel back door to Palawan beach, love it! Hotel has shuttle to vivocity and casino. bed and pillows are very comfortable, room size is big enough. love the sky pool. love the desert and coffee served at hotel lobby.
Bodde här 2 nätter i december 2023

6/10 Okej

Paul

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i december 2023

8/10 Bra

Jerry

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very good
Bodde här 6 nätter i december 2023

2/10 Väldigt dåligt

Edwin

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
The staff simply don’t bother to read messages or respond to the chats. You can ask them questions and they just constantly reply using the same template with things you weren’t asking about.
Bodde här 1 natt i december 2023

6/10 Okej

Spurthi

Bodde här 10 nätter i december 2023

8/10 Bra

Si-Yuan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room tends to look old, there are crack marks, coffee machine not working, drinking glass looks old like have been there for a long time and no one is using it and mattress coil uneven.
Bodde här 1 natt i oktober 2023

2/10 Väldigt dåligt

kohkila

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Arrived in the morning and intended to drop our single bag at the reception before heading out to the attractions. Standard check-in is at 3PM, however a helpful and considerate staff (Ms Nitya) offered a room that happened to be ready by chance. Upon returning from a strenuous day at the attractions, we headed out to the pools. There was no refreshments bar/service counter or any staff around. There was a phone, but it would have been helpful to know through a signage that we can order food/beverages through calling the restaurant. The pool at the ground level was in a secluded and nice area next to some greenery, BUT it would have been good to have some staff there at least coordinating towels, cleaning off the excessive dried leaves, sand and stones in the bottom of the pool. No signage of where to discard used towels or opportunity to order refreshments again. But the greatest disappointment that really left a bad dent in our hope for a nice stay, was when we were trying to get basic food service at their only restaurant - Shutters. It was just the two of us, my daughter (11 y/o) and I - we arrived at the restaurant and there was only two other occupied tables. We ordered VERY simple meals (pasta and noodles). Guests who arrived AFTER us were being served and we continued to sit and stare. Food arrived AFTER waiting for MORE than AN HOUR, and it tasted bland and horrible. Interestingly, they had the audacity to still bill us for the terrible experience!
Bodde här 1 natt i oktober 2023

8/10 Bra

Juliana

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Upon arrival at 3pm, I had to wait for 10 minutes for able to check in. I was told the room was not ready as I made a last minute booking. I waited for 10 minutes and was whisked away on a buggy towards room. The CSO brought me to the second floor and pointed to me my room and he left. I took some photos and finally went to tap my room key but it didn't work. I tried a few times, still didnt work until i decided to ring the door bell, a woman opened the door!! I was sent to the wrong room. Very embarassed, i went to my actual room on the 1st floor. My room door was opened and the housekeeping was laying the bedsheets. I walked around the front enjoying the nature while waiting and a short while later, the room was handed to me. I enjoyed my one night stay with a basket full of complimentary snacks and full amenities. The jacuzzi was warm and it was beautiful on a full moon night. In the morning, i did a short walk around the area and healed in the nature. The room came with 2 mist for the linen/pillow and it really helped eased the ancieties away and i had a great sleep. The hotel has free shuttle service to Vivocity and you could request for a buggy to the different places within the hotel area.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

BONGJUN

Bodde här 1 natt i september 2023

10/10 Fantastiskt

Jasmine

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our room was spacious, clean. Absolutely no faults. The pools were always clean, towels available. The restaurant always quick and served good food. Rooms have a QR code that guests can scan to request items (towels, water etc) and the app also provides information on the resort and the amenities available, which my partner and I found super helpful and easy to use. Thank you especially (Christine), I believe her name is, and another female and male colleague (who I am so sorry forgot the name) who always greeted us so warmly in the morning at Shutters (breakfast) during our stay.
Bodde här 8 nätter i september 2023

10/10 Fantastiskt

Gnanendra

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good location, convenient, nice facilities
Bodde här 1 natt i september 2023

4/10 Dåligt

Bi rong

Gillade inte: Renlighet
Bodde här 1 natt i september 2023

6/10 Okej

Oguz

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

TOSHIO

Gillade: Renlighet och boendets skick och faciliteter
設備は少し古いが快適に過ごせた。 中心から少し離れているものの無料バスが15分おきに出てるので問題なかった。 朝食はブュッフェスタイルで種類も豊富でとても美味しかった。
Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Andries Gerhardus, Blacks Beach

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great hotel close to the theme park. Easy transport to and from the CBD

10/10 Fantastiskt

Saraswathi

Bodde här 5 nätter i juni 2023

6/10 Okej

Jennifer

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Unlikely to stay again unless hotel is refurbished
I was concerned about safety. Room can be easily accessed from ledge via balcony. Hotel needs maintenance. Toilet was choked. Kettle was not working properly. Bathtub taps and shower heads also not working properly. But check in was a breeze. Helpful service staff.
Bodde här 1 natt i juni 2023

6/10 Okej

Hilary Mae Yan

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The check in was unpleasant, served by two different male staff that was not friendly at all and is not accommodating - would just shut off the request and look away. We has also ask for some directions around the island, but staff does not have the adequate knowledge. Being a hotel smack right in the island, the hotel staff should well understand the island as people are staying here to explore sentosa. Also had similar issue with a night staff when we asked for direction (after clarifying a couple rounds) he started to show impatient There is a strong chlorine smell in the entrance pathway which was very unpleasant Cleanliness of the pool - there were green patches of growing mould/algae at the bottom and hotel interior (hotel restaurant - shutters had aircond leaking as well as growing moulds over the ceiling walls) does not fit the bill of a 5 star hotel at all. Overall very disappointed and is definitely not worth the price at all. There are definitely better stays in sentosa island than this
Bodde här 1 natt i april 2023

8/10 Bra

Julia

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
Room for improvement for a 5 star hotel
The villa was not properly cleaned and couple suite was ok Cleaners came to clean the super sticky floor in whole villa and the private pool not sure why looks murky. Next day was clear. The 2nd buggy driver was horrible..sat in buggy waiting for us and didnt even bother to say hello or come down help my dil to bring up a luggage. He just sat there n yawned, looking bored. Expect better service. Breakfast Food was not good. Found a hair on fruits Overall experience was a 5 to 6. As had expected better service for the per night of $900 plus and $600. Place not well maintained given the high cost we paid.:( Tried attaching photos but app not responding.
Bodde här 1 natt i april 2023

4/10 Dåligt

Emilda

Gillade inte: Renlighet och personal och service
Amara Sanctuary has to be the only underwhelming and disappointing villa experience in Sentosa. I was with my 5year old (2 of us), managing my luggage and holding my child's hand as the lobby entrance was by a road. There were no other guests at the lobby and there were 2 hotel staff just standing there, watching me lean against the big glass door to hold it open to let my son in and push my luggage through. Given it was a hospitality establishment, some asistance would have been much appreciated. Then came the buggy ride to take us to our room. The platform at the back of the buggy was quite high, and again no assistance was offered to at least load up the bag together. The staff stood there watching as I told my son to stand back from the road and I loaded the luggage myself. We were dropped off in front of our room and the staff didn't dismount from the buggy at all, only pointed to the door and left. Comparing to other hotel villas in Sentosa, where buggy-rides are needed to reach your room, the effort by staff at Amara Sanctuary was utterly disappointing. My child was asleep by the time our food delivery came and the hotel staff insisted I WALK to the lobby at night to collect my item. If the policy has to be strict on no assisting of sending items to guests, the least they could do is offer a buggy pick up? Please work on your service standards to match the premium price your property charges.
Bodde här 2 nätter i mars 2023

10/10 Fantastiskt

Priscilla

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Pleasant Stay
It was a pleasant stay. Room was clean and comfortable. Breakfast choice was limited but was tasty and sufficient
Bodde här 1 natt i februari 2023

10/10 Fantastiskt

Toshio

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
レセプションの応対が気持ち良かった。コンシュルジジェも最高
Bodde här 1 natt i januari 2023

10/10 Fantastiskt

FIONA

Bodde här 7 nätter i januari 2023

4/10 Dåligt

Adam

Reste med familjen
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Very run down
Bodde här 10 nätter i januari 2023

10/10 Fantastiskt

Kheng Beng

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2022

2/10 Väldigt dåligt

JIN

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
スタッフの対応が最悪。シャワーも出ない
Bodde här 10 nätter i december 2022

10/10 Fantastiskt

Dr Edward

Bodde här 2 nätter i december 2022

4/10 Dåligt

Lucky

Affärsresenär
Gillade inte: Personal och service
Beyond appalling service at check in. There was no one there!!!
Bodde här 2 nätter i november 2022

8/10 Bra

Milly

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
It was tranquil checking in and overall a great stay. Didn't like the checkout experience, waiting to speak to a staff but there were many guests in the queue and was abruptly instructed to do drop key for express check out....i had wanted to speak to someone! In the end after waiting some time , i did the drop key abd left. Not booking here again.
Bodde här 1 natt i november 2022

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2022

6/10 Okej

NAN CHUN

Reste med familjen
Clean problems
This is the first time I stayed in a hotel and checked out very early, because the hotels I stayed in before all checked out at 12pm, but Amara checked out at 11am, and I felt like I had to leave as soon as I woke up. As soon as I entered the room, I found two dead insects on the sheet. Think about turning up the air conditioner and the insects won't come! So sleep well at night. The toilet felt that it was not cleaned. When I flipped up the toilet lid, I found a drop of yellow urine, which was a little uncomfortable. I didn't take any pictures. The room door lock, the equipment locked in the room is broken, but the inner lock at the bottom can be locked. However, the staff are very kind. The explanation is also very detailed.
Bodde här 1 natt i oktober 2022

6/10 Okej

Nilesh

Gillade: Rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
It was ok, maybe a bit underwhelming for the amount of money I paid. I complained twice about something not working in the room but they didn't fix it.
Bodde här 7 nätter i september 2022

10/10 Fantastiskt

Sarah

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
very nice
Bodde här 2 nätter i september 2022

10/10 Fantastiskt

Anthony

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice property good location for a few days of rest during leave
Bodde här 4 nätter i juli 2022
Svar från Marketing Communications Team 4 aug. 2022
Dear Anthony, Thank you for your kind review of us! We are delighted to hear that we were able to bring you a restful stay during your days of leave. It is our aim to provide a comfortable and seamless experience to all our guests and we look forward to being able to host you again in the future. Warm regards, Marketing Communications Team

6/10 Okej

Debbie

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
I was expecting more when I arrived, this place is very underwhelming. There was mould in the room. The place is in dire need of maintenance. The doors in our room had trouble closing properly. Had light globes flickering on and off. All of the pools on the property and their areas (tiles, pool chairs) need to be fixed or replaced. Jacuzzi was not working. I do not recommend any one to book here especially since it’s quite expensive for what you get.
Bodde här 2 nätter i juni 2022
Svar från Marketing Communications Team 4 aug. 2022
Dear Debbie, Thank you for taking the time to share with us your honest feedback. To start we would like to apologise for the unsatisfactory experience you had during your recent stay with us. It is to our disappointment and regret that we displayed such standard to you and we would like to reassure you that this is not the standard that we pride ourselves on. Please know that we have taken your feedback seriously and that we will be looking into the issues you raised regarding the maintenance of the rooms and facilities with the relevant departments. We will continually work towards creating a better and more valuable experience for all our guests and we hope that this incident will not mar your impression of us. Kind regards, Marketing Communications Team

6/10 Okej

Josh

Reste med familj och småbarn
Gillade inte: Bekvämligheter och boendets skick och faciliteter
kind of disappointed by the condition of the rooms, pool and property. really is to re renovate the whole resort
Bodde här 1 natt i juni 2022
Svar från Marketing Communications Team 15 juni 2022
Dear Josh, Thank you so much for taking time to share your stay experience. First of all, we regret to learn that we failed to meet your expectations on your recent stay and would like to apologise for the discomfort and inconvenience that you had experienced. Please rest assured that your feedback has been shared with the senior management and the relevant team for their attention and we are working to improve and present a much more pleasant stay experience for our guests. We hope this incident would not mar your impression of us. My team and I sincerely hope that you would consider staying with us again so that we can present you with a far better experience on your next visit. Best regards, Marketing Communications Team

10/10 Fantastiskt

Isty Purwanty, Singapore

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
When entering the shower area in the bathroom, there is a weird "longkang" smell. But its still bearable. Maybe the management can look into it.
Bodde här 2 nätter i maj 2022
Svar från Marketing Communications Team 15 juni 2022
Dear Isty, Thank you so much for taking time to share your stay experience. I am sorry to learn that the shower area in your room did not smell pleasant. We truly appreciate your feedback and have highlighted this to our Housekeeping team for their attention. Thank you and we look forward to presenting you with a much more seamless stay in the near future. Best regards, Marketing Communications Team

2/10 Väldigt dåligt

Sonny

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was worst I've experinced, especially nigel teo of the front desk. Super ride, super unhelpful, curt and unknowledgeable about anything
Bodde här 2 nätter i april 2022
Svar från Marketing Communications Team 15 juni 2022
Dear Sonny, Thank you for taking time to share your stay experience. I am truly sorry to learn that your stay was less than satisfactory due to the lack of service. We truly appreciate your feedback as they are essential in our continuous efforts to improve our service standards and amenities. I would also like to assure you that this is not our usual standards and we will have training in place to ensure that we continue to elevate guest experience. I hope this incident would not mar your impression of us. My team and I would be extremely grateful to have the opportunity to welcome you back again so that we could extend our true hospitality and make a difference on your next stay. Best regards, Marketing Communications Team

6/10 Okej

Verifierad resenär

Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet
Bodde här 1 natt i april 2022

2/10 Väldigt dåligt

Po Hsiang

Bodde här 1 natt i mars 2022