Lounge

Recensioner av The Clover Hotel, Ascend Hotel Collection

3 out of 5
The Clover Hotel, Ascend Hotel Collection
52890 State Rt 933 N, South Bend, IN

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 169 av 346 recensioner" "
8 - Bra i betyg. 92 av 346 recensioner" "
6 - Okej i betyg. 44 av 346 recensioner" "
4 - Dåligt i betyg. 19 av 346 recensioner" "
2 - Väldigt dåligt i betyg. 22 av 346 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

7,8/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

dorothy e.

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was very clean! The staff was friendly and kind. The room was beautiful and the bed was very comfortable, including the pillows!
Bodde här 1 natt i maj 2024

6/10 Okej

Caroline

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Dated facility, didn’t always have hot water. Ice machine broken, limited continental breakfast
Bodde här 4 nätter i maj 2024

10/10 Fantastiskt

Ernesto

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly atmosphere and great staff, the Lucky Gnome bar was awesome as well.
Bodde här 3 nätter i maj 2024
Svar från Melinda 21 maj 2024
Thank you so much for completing our online review. I am very pleased to see that you were able to enjoy the Lucky Gnome bar/restaurant. I will pass your kind words on to my staff as I am sure it will be very uplifting for them. I hope you will choose to stay here with us at The Clover Hotel for any of your hospitality needs in the future.

8/10 Bra

Juan

Reste med familjen
Gillade: Bekvämligheter
Fairly clean, bathroom and beds ok. Aircon is good but a little loud. No outdoor pool but a nice indoor pool. Gym is sparse but it’ll do. Laundry facilities good. Staff a little slow in replacing fire alarm battery so we had to change rooms. Breakfast left much to be desired. No waffles or pancakes. No bacon ever only sausage. No milk for cereal on my last day. Bananas on my first day and none the rest of the time, and only stale apples. No other fruits. No fresh oatmeal. Very sparse. Coffee, decaf coffee, and teas pretty good and available 24 hours.
Bodde här 4 nätter i maj 2024
Svar från Melinda 21 maj 2024
Thank you so much for completing our online review. I apologize that you did not enjoy your breakfast. I am not sure why the pancake system was not set up during your stay with us, but I assure you that we do offer fresh made pancakes. I hope you will give us another chance when you are in the South Bend/Mishawaka area to provide you with the exceptional service that you expect.

6/10 Okej

Harris

Xyz
Bodde här 2 nätter i maj 2024
Svar från Melinda 21 maj 2024
Thank you so much for completing our online review. I sincerely apologize as it appears that you were not completely satisfied with your stay here with us. We are continually working to improve the service that we offer to all of our guest, and hope that you will give us another chance if ever you have hospitality needs in the South Bend/Mishawaka area.

4/10 Dåligt

urlosin1

Reste i grupp
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The AC mounted above my bed leaked on me. No water pressure and no hot water. I was able to move to a room more towards the front of building and AC and Shower were fine. In subsequent stay the AC would not stay running and room was warm. Have stayed there several times in the past without issue. Seems to have gone downhill in the last few years. Also, front desk guy wreaked of marijuana...
Bodde här 2 nätter i maj 2024
Svar från Melinda 21 maj 2024
I am so very sorry for all of the issue that you had during your stay here with us. We are working very hard to make improvements with our boilers to eliminate the hot water issue we are experiencing. I will look into the a/c issues and apologize that you had to grow through having to be leaked on by a/c and be moved from your room. I will also be looking into the issue with my Guest Service Representative as this is not the appropriate behavior for my staff. I hope you will give us another chance in the future after I have had some time to work through these issues.

10/10 Fantastiskt

Marc

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My home away from home. The staff is first class. Best place in S. BEND
Bodde här 2 nätter i april 2024
Svar från Melinda 13 maj 2024
Thank you so much for the wonderful review. We are very pleased that you feel we are the best place in South Bend. Guests like you make our job very rewarding. I will you will choose to stay with us again in the near future.

8/10 Bra

Sascha

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Alles in Ordnung!
Bodde här 1 natt i maj 2024
Svar från Melinda 13 maj 2024
Gracias por completar nuestra revision en linea. Me alegra ver que haya disfrutado de su estancia con nosotros.

2/10 Väldigt dåligt

Omar

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Pool wasn’t working and they scammed me out my deposit
Bodde här 2 nätter i mars 2024
Svar från Melinda 13 maj 2024
Thank you for completing our online survey. I apologize that our pool was down during your stay. We have just had our pool heater fixed and are waiting for the health inspector to come and check the water to make sure all of the chemicals are set right. We charge deposits to help us recover the cost of any damages that occur to our rooms, terry or linen. We keep photo evidence of any charges that we determine are necessary to bring our rooms back up to quality. Once we have determined the cost of the damage we determine if we are going to keep part or all of a guest's deposit. Please feel free to reach out to me with any questions you may have.

10/10 Fantastiskt

Carrie

Gillade: Boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Melinda 13 maj 2024
Thank you for completing our online review. I am very pleased to see that it looks like you enjoyed your stay here with us. I hope you will choose to stay with us again for any of your future hospitality needs in the South Bend/Mishawaka area.

10/10 Fantastiskt

Oscar, Troy

Gillade: Renlighet
Bodde här 1 natt i maj 2024
Svar från Melinda 9 maj 2024
Thank you for taking the time to complete an online review. Your feedback is very important to us, as we use it to continually make improvements. I hope you will choose to stay with us again in the future for any of your hospitality needs in the South Bend/ Mishawaka area.

8/10 Bra

Penny

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Jeffrey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Close to Notre Dame
Bodde här 1 natt i april 2024
Svar från Melinda 1 maj 2024
Thank you so much for completing our online survey. Your feedback is very important to us. Being so close to Notre Dame is one of the main attractions of The Clover Hotel. We are very fortunate to be able to provide accommodations for many of Notre Dame's guests.

2/10 Väldigt dåligt

Kathy

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
We basically checked in, went to our room and decided to bail. The room was outdated and felt unclean. Bedding was the only good thing in that it seemed clean. The room had a sliding door that opened to knee high grass and weeds and the area around the hotel felt sketchy!! We had to sacrifice the cost of the room and I feel mislead by Expedia.
Bodde här 1 natt i april 2024
Svar från Melinda 29 apr. 2024
Thank you so much for completing our online survey. I sincerely apologize for the appearance of the property during your stay with us. Unfortunately, we have seen a lot of rain lately and the landscaping crews are behind schedule at getting all of the properties cleaned up for spring. Normally our grass is very nicely cut, and it is a very nice view from the patio doors overlooking the courtyard. I hope you will give us another chance in the future.

10/10 Fantastiskt

Margie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Cute with personality ! Very quiet and safe. Enjoyed the morning breakfast. Easy access to shops , restaurants.
Bodde här 2 nätter i februari 2024
Svar från Melinda 29 apr. 2024
Thank you so much for your wonderful review. We are continually making improvements to the property to make our guests stay as enjoyable as possible. I hope you will choose to stay with us again in the future for any of your hospitality needs in the South Bend/Mishawaka area.

8/10 Bra

Rachal

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Cute property and clean. Easy to get to and food options close by.
Bodde här 1 natt i april 2024
Svar från Melinda 26 apr. 2024
Thank you so much for the wonderful review. I am very pleased that you enjoyed your stay with us. We are very proud to now offer food at our new restaurant, The Lucky Gnome. We also have many other food options close by. Many are in walking distance.

10/10 Fantastiskt

Ethan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The lucky gnome restaurant inside the hotel is very good. Great atmosphere. Hotel staff was very friendly
Bodde här 1 natt i april 2024
Svar från Melinda 23 apr. 2024
Thank you so much for completing our online survey. I am very pleased to hear that you enjoyed our new restaurant The Lucky Gnome. We are very excited about all of the special events we will be hosting in the restaurant. I hope you will choose to stay with us again in the future for any of your hospitality needs in the South Bend/Mishawaka area, and please stop in for dinner or just a few drinks when you are available.

2/10 Väldigt dåligt

KARELIA

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
When making the reservation the description in Hotel website is misleading, breakfast very limited, not very safe around the hotel, spoke to the staff to let them know the Tv wasn't working and they told they will fixed it but they never did, the indoor pool was never open and neither the outdoor pool, they gave me 2 keys for the room but one of them wasn't working and staff was mia most of the time and also the ac wasn't working properly so it was really hot. Never going back to the hotel unless they improve their service.
Bodde här 3 nätter i april 2024
Svar från Melinda 20 apr. 2024
Thank you so much for completing our online review. I apologize that it does not seem that you enjoyed your stay here with us. I would like to assure you that are location is very safe. I am not sure why staff did not get your tv repaired for you and that your ac was not working. I assure you that I will look into this matter immediately. I will also apologize for our pool not being open. We are currently waiting on a part for the pool heater so that we may put the indoor pool back in service. Although the weather has been warmer lately, it is still to soon to be opening the outdoor pool here in Indiana. After memorial day we hope that the outdoor pool will have had plenty of time to warm up.

8/10 Bra

Susan

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
A bit noisy (fridge and heater). Bath all one room so couldn't awkward for two people at a time. Easy check in and out. Convenient to main road but didn't hear room noises.
Bodde här 1 natt i april 2024
Svar från Melinda 15 apr. 2024
Thank you so much for completing our survey. I apologize that the refrigerator and heater were a little noisy and you did not find our bathrooms to be of adequate size. I will be making sure that our maintenance team takes a look at the fridge and heater. I hope you will choose to stay with us again in the future for any hospitality needs you may have in the in the South Bend/ Mishawaka area.

8/10 Bra

Tom, Cedar Rapids

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 1 natt i april 2024
Svar från Melinda 11 apr. 2024
Thank you so much for completing a review for us. It appears as though you were not completely satisfied with your stay, and I would like to discuss your stay with you so that I can find out what we could have done different to make your stay everything that you expect it to be. Please feel free to reach out to me so that we can discuss it in further detail. I hope you will choose to stay with us again in the future for any of your hospitality needs in the South Bend/Mishawaka area.

8/10 Bra

robert

Bodde här 2 nätter i april 2024
Svar från Melinda 29 apr. 2024
Thank you for completing an online review for us. Your opinion is very important to us. We use your feedback to continually make improvements to our services. I hope you will choose to stay with us again if you have hospitality needs in the South Bend/Mishawaka area.

6/10 Okej

Shawn, Fond Du Lacww

Reste i grupp
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Pool was working (indoor) Restaurant and bar was closed. But they let us in for a while. Limited hot shower.
Bodde här 5 nätter i april 2024
Svar från Melinda 10 apr. 2024
Thank you for submitting a revue for us. I apologize that the hot water was limited. We are in the process of changing out all of our hot water heaters to ensure that our guests always have enough hot water. I am very happy to hear that you were able to experience our bar and restaurant for a little while during your stay. I hope you will choose to stay with us again in the future so that we will have the opportunity to provide you with stay you deserve.

10/10 Fantastiskt

Steven

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was slightly disappointed that the bar/restaurant was closed for remodeling.
Bodde här 3 nätter i april 2024
Svar från Melinda 20 apr. 2024
Thank you for completing our survey. I apologize that the bar/restaurant was not open during your stay. It is now open for everyone to enjoy, so I hope you will choose to stay with us again in the future and that you try our new restaurant

10/10 Fantastiskt

Denise, Angola

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I love the calming environment and the cleanliness of the hotel. A bit bummed that the indoor pool is closed, but that was a minor setback. I am looking forward to checking out breakfast in the morning.
Bodde här 1 natt i april 2024
Svar från Melinda 10 apr. 2024
Thank you so much for your wonderful review. I will share your comments with my staff as I am sure it will brighten there day. I apologize that our pool was not working during your stay as we are waiting for a part for our pool heater. I hope you will choose to stay with us again in the future for your traveling needs, and I hope you will come back and enjoy our restaurant and bar once they are open.

8/10 Bra

Tammy

Affärsresenär
Gillade: Renlighet och bekvämligheter
They have a great pool however it was closed because the heater is broken.
Bodde här 2 nätter i februari 2024
Svar från Melinda 27 mars 2024
Thank you so much for completing our review. I apologize that the pool heater was not working during your stay. We are working on the heater to get it repaired as quickly as possible. We look forward to seeing you in the future..

10/10 Fantastiskt

Marc

Gillade: Renlighet, personal och service och boendets skick och faciliteter
CLOVER IS ALWAYS A GOOD CHOICE!
Bodde här 2 nätter i mars 2024
Svar från Melinda 26 mars 2024
Thank you so much for taking time to complete our survey. I will share your feedback with my team as I know that it will brighten up their day. Your kind words are very much appreciated. We look forward to serving you again in the future.

10/10 Fantastiskt

Helen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Melinda 25 mars 2024
Thank you so much for completing our review. I am very pleased to see that it looks like you enjoyed your stay with us. I hope you will choose to stay with us again in the future.

6/10 Okej

Rima

Gillade: Renlighet och personal och service
Bodde här 3 nätter i mars 2024
Svar från Melinda 25 mars 2024
Thank you soi much for submitting a review. It looks as though you did not fully enjoy your stay here with. I apologize for any issues you may have had and assure you that we are continually making improvements to correct any issues that our guest may have. I hope you will give us another chance in the future to provide you with the quality stay that you look forward to and deserve.

10/10 Fantastiskt

Gregory

Gillade: Renlighet och personal och service
Free Breakfast was better than expected, staff was extremely friendly
Bodde här 1 natt i mars 2024
Svar från Melinda 20 mars 2024
Thank you so much for your wonderful review. I always enjoy seeing feedback such as yours and will share your comments with my staff as I am sure it will brighten their day. Thank you for staying with us. I hope you will choose to stay with us again if you should ever need accommodations in our area.

10/10 Fantastiskt

Scot

Bodde här 2 nätter i mars 2024
Svar från Melinda 10 apr. 2024
Thank you so much for your wonderful review. It appears as though you enjoyed your stay here with us and I hope you will choose to stay with us in the future for any of your traveling needs in the South Bend area.

6/10 Okej

PAUL

Gillade: Renlighet och personal och service
Bodde här 1 natt i mars 2024
Svar från Melinda 15 mars 2024
Thank you for completing our survey. I apologize that it appears we did not meet your expectations. We continue to work hard to provide our guest with an exceptional experience here with us. I hope you will give us another opportunity to provide you with the stay that you expect.

10/10 Fantastiskt

Kayla

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was kind and place was clean
Bodde här 1 natt i mars 2024
Svar från Melinda 15 mars 2024
Thank you so much for your kind words and wonderful survey. Your comments are much appreciated, and I will make sure that I share them with my staff.

10/10 Fantastiskt

Michael J

Bodde här 1 natt i mars 2024
Svar från Melinda 1 apr. 2024
Thank you so much for completing a review for us. I am very pleased that it appears that you enjoyed your stay here with us and we look forward to having you stay with us again in the future for any of your travel needs.

6/10 Okej

Larry

Affärsresenär
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The property is not what is advertised. The place is very outdated, no water for the in-room coffee pot, and a minimal microwaved breakfast.
Bodde här 2 nätter i mars 2024
Svar från Melinda 15 mars 2024
I apologize that we did not meet your expectations during your stay. Our breakfast is the standard continental breakfast, and offers eggs, freshly made pancakes and much more.

10/10 Fantastiskt

Veronica M

Bodde här 4 nätter i februari 2024
Svar från Melinda 5 mars 2024
Thank you so much for your wonderful review. It is so wonderful to see that we were able to provide you with an enjoyable experience. We look forward to having you stay with us again in the future.

10/10 Fantastiskt

suzzanne

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Melinda 27 feb. 2024
Thank you for your review. Your input is very important to us as we use our reviews to continuously improve our service.

8/10 Bra

Anthony

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Melinda 27 feb. 2024
Thank you for your review. I apologize that it appears that your stay with us was not completely satisfactory. I would like to assure you that we take all of the information provided to us through our reviews to continually make improvements to our services, so thank you again for sharing your opinion.

10/10 Fantastiskt

Karen

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
The Clover was very clean and comfortable. Out of the way and quiet. I'd stay again.
Bodde här 2 nätter i februari 2024
Svar från Melinda 27 feb. 2024
Thank you so much for your wonderful review. I will share your comments with my team. Your comments are greatly appreciated, and we look forward to hopefully having you with us again in the future.

8/10 Bra

Danny

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The only downfall to the stay is that there was no hot water in our room.
Bodde här 2 nätter i februari 2024
Svar från Melinda 27 feb. 2024
I would like to thank you for your review. We use the feedback from our reviews to continue to make efforts to improve our services for our guests. I apologize that we had a hot water issue during your stay. We are looking into the issue as we speak.

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Met our needs
Breakfast area could use an update and improved "traffic" flow. Hot water was in short supply. It was difficult to regulate room temperature. Location was good and staff was friendly
Bodde här 1 natt i februari 2024
Svar från Melinda 27 feb. 2024
Thank you so much for your feedback. We use all of our reviews to continually make changes to be able to give our guests the highest quality stay that we can possibly give. Unfortunately, we dropped the ball when it came to the boiler issues we faced during your stay. I greatly apologize for your inconvenience. I hope this will not deter you from staying with us again in the future.

8/10 Bra

Donald

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
We had two rooms here, one for myself and my partner, and one for my parents. One of the rooms was inside the building, with an indoor corridor. It was quite nice and felt much safer than the other room, which was more like a motel room, where the door to the room led out to the parking lot. The rooms themselves were very clean and nicely appointed with refrigerator, coffee maker and microwave. However, one of the rooms did not have hot water in the morning. The manager explained that was because the hotel was fully booked and that there would be more hot water in about an hour once the boilers refilled. I think a hotel should have hot water for all of its rooms at all times or something is wrong with the infrastructure. The complimentary breakfast is adequate but nothing special. I think this hotel is decent for its price point, particularly due to the friendliness of the staff and its cleanliness.
Bodde här 1 natt i februari 2024
Svar från Melinda 27 feb. 2024
Thank you so much for your feedback. We use our reviews to help us determine what changes we need to make or issue we may need to address. I sincerely apologize for the boiler issues we had during your stay. We are currently having our boilers repaired to avoid any further issues in the future. I hope you will give us another chance in the future to provide you with the high quality stay that you expect from us.

8/10 Bra

Isabella

Reste med sin partner
Gillade: Bekvämligheter
Good beds and clean rooms
Bodde här 2 nätter i februari 2024
Svar från Melinda 19 feb. 2024
Thank you so much for your review. We use reviews such as yours to help us create a better experience for our guests. I hope you will choose to stay here with us again.

8/10 Bra

Irving

Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
pool was closed, not working.
Bodde här 1 natt i februari 2024
Svar från Melinda 19 feb. 2024
Thank you so much for taking the time out of your day to give us a review. I apologize that our pool was not open during your stay with us. We are in the process of having our pool heater fixed. I hope you will give us another chance in the future to make your stay with us better. Thank you again.

2/10 Väldigt dåligt

Leola

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I didn't like the staff
Bodde här 1 natt i februari 2024
Svar från Melinda 19 feb. 2024
Thank you for taking the time to submit a review. I apologize that you did not like your experience with my staff. Unfortunately, we do have a policy requiring a deposit and without that deposit we are not able to honor reservations. Your payment for the room has been returned.

8/10 Bra

Willy

Bodde här 1 natt i februari 2024
Svar från Melinda 19 feb. 2024
Thank you so much for submitting a review. I know that reviews take time out of your day, but it is because of your feedback and the feedback of other guests we are able to make changes to better serve our guests. So, thank you once again.

4/10 Dåligt

Candy

Gillade inte: Personal och service
Disappointed
The staff was polite but we asked to have the TV fixed twice and no one every came to our room to service the TV and we had no hot water for showers.
Bodde här 1 natt i februari 2024
Svar från Melinda 19 feb. 2024
Thank you so much for submitting a review for us. Your feedback allows us to correct any issues that we may have here at the hotel. I apologize that you had an issue with your tv and that you did not have hot water during your stay. Unfortunately, we are having complications with one of our boilers and are in the process of having it repaired.

2/10 Väldigt dåligt

Ryan M

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Avoid this place
Not Recommended. They kept my $100 deposit after I tipped them $50 and blamed it on ‘stained sheets’. I’ve been staying at hotels for 20+ years and have NEVER lost a deposit or had management hang up on me when I call to ask about them keeping my deposit. Was even threatened by staff that they would report me for harassment bc i kept calling to ask about them keeping deposit and instead of an explanation they just repeatedly hung up on me. the hotel also very outdated and the pool doors leading outside were kept locked by an actual bicycle lock. carpet looks 20+ years old & we were the only guests they had on a weekend and they still pushed their only customer away for life. nobody available at front desk during stay bc staff outside smoking cigarettes and vaping in the lobby nonstop. there are many hotels to choose from in the area so avoid the Clover.
Bodde här 1 natt i februari 2024
Svar från Melinda 19 feb. 2024
Thank you for taking the time to submit a review. It is standard policy for hotels to collect a deposit. The Clover Hotel keeps the deposit after a room has been checked after a guest has checked out and damage to the room or its contents have been discovered. When you checked out, both rooms that you had rented were inspected. You received your deposit back for the room you rented that did not have damage. The hotel kept the deposit for the room that you held your party in and was found to have large red stains on the carpet and the bed. We have images of the damage saved to your folio and I would be more than happy to view them with you and have a discussion about the events of the evening and your party. These events include such things as setting off confetti crackers in the pool room (causing damage to our pool) and hallways. This is a very large expense for the hotel as well as having to treat the carpet in the room for stains. I am aware that the staff has spoken to you about this repeatedly and this is your third negative review that you have posted. I apologize that you are upset about us keeping your deposit, but it is necessary for us to recoup some of the money we lost repairing the damages that you and your guests created.

2/10 Väldigt dåligt

Ryan M

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
OUTDATED, DIRTY & MANAGERS KEPT OUR DEPOSIT
all around terrible experience at the Clover. the hotel overall needs major renovation or a complete tear down and rebuild. also the managers are very rude and unprofessional in dealing with their guests. Upon checkout, the manager went to review our room (which I have NEVER had happen at ANY hotel, ever) then the manager was very rude in telling us that they would not refund our $100 deposit and blamed it on ‘stained sheets’. sheets which were stained before we even checked into the room in question. We tipped the night gal $50.00 for being helpful and accommodating because she was working alone all night and seemed like she needed more help but had we known the manager was going to keep our $100 incidental deposit we for sure would not have tipped the night shift worker or stayed there to begin with. I have stayed at hotels all across the country for over 20 years and this was the only time I have ever had hotel management ‘check’ our room while we were checking out of the hotel and then instantly tell us they were keeping our deposit! The manager started accusing us of staining their sheets and he said the room was dirty! hello it is a HOTEL and it is your housekeepers job to clean rooms after guests check out! the whole hotel was very dirty, carpet at least 20 years old they used a bicycle lock to lock the pool doors & the key card setup they have is so old that they don’t even unlock doors half the time. AVOID the Clover hotel & read reviews they keep EVERYONES DEPOSIT!
Bodde här 1 natt i februari 2024
Svar från Melinda 13 feb. 2024
I would like to apologize for any issues and concerns you may have had during your stay with us. Deposits have become a very important part of our business as it is our way of paying for expensive cleaning services to get a room back to rentable condition. It is common practice for the Front Desk Manager or Front Desk Associate to check a room before returning a deposit, to ensure that the room is left in good condition. If the room is not in acceptable condition such as damage to the room or its contents, then we are required to keep the deposit to pay for extra cleaning services. When guests have parties on premises and drinks and food get spilled damaging the bedding and carpet this is a situation where we need extra cleaning services to remove the stains from the carpet and to replace the stained linen. Upon checkout the Front Desk Associate or Front Desk manager will take photos of any damages to the room and its contents and attach them to the guest's folio. This is our way of assuring that guests are not being charged if they in fact did not cause any damage to the room. Please reach out to me if you have any further concerns that you wish to discuss with me.

8/10 Bra

Sarah

Affärsresenär
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 4 nätter i februari 2024
Svar från Melinda 13 feb. 2024
Thank you for taking time to complete the online survey. Surveys are an important way for us to see how each guest feels we are doing. Your input helps us to make any improvements that we may need to make as a company to make your stay with us as enjoyable as possible. We look forward to having you stay with us in the future.

8/10 Bra

Erich

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good price, large rooms, blah breakfast
Great price, large room and clean. The free breakfast is basic, bland, and blah, but it's free.
Bodde här 1 natt i februari 2024
Svar från Melinda 13 feb. 2024
Thank you for your review. Your opinion helps us to make improvements to our service to ensure that guests can enjoy their stay with us with complete satisfaction. I apologize that you did not find our breakfast to be very satisfying and will see what changes we may be able to make to make breakfast better for all of our guests. Thank you again and have a wonderful day.