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Recensioner av Best Western Plus St. Augustine I-95

2.5 out of 5
Best Western Plus St. Augustine I-95
2465 SR 16, St. Augustine, FL

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 427 av 1001 recensioner" "
8 - Bra i betyg. 353 av 1001 recensioner" "
6 - Okej i betyg. 110 av 1001 recensioner" "
4 - Dåligt i betyg. 66 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 45 av 1001 recensioner" "

8,6/10

Renlighet

8,4/10

Personal och service

8,2/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

Magnus

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i mars 2019
Svar från gordon c. 25 apr. 2019
Thank you for staying with us and posting your feedback. Have a nice day.

8/10 Bra

Ingrid

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2018
Svar från gordonc 12 nov. 2018
Thank you for staying with us and posting your feedback. Have a nice day.

4/10 Dåligt

Mark

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Room had a musty smell & we were told because of the heat to keep room temperature at 68 degrees or cooler and that didn’t work. Also all the construction around the area made things inconvenient & to make matters worse somehow my vehicle got scratches on two doors in the hotel parking lot! Needless to say I am not a happy traveler ☹️
Bodde här 3 nätter i maj 2024
Svar från General Manager 21 maj 2024
Dear Mark,Thank you for your review. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable and clean accommodations. Therefore, we will have a discussion with housekeeping to ensure any odor issues are swiftly resolved. We hope you enjoyed your time in St. Augustine and wish you safe travels.Sincerely,Your BW Plus St. Augustine Team

10/10 Fantastiskt

Miguel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good
Bodde här 1 natt i maj 2024
Svar från General Manager 16 maj 2024
Thank you for choosing Best Western Plus St. Augustine I-95. It was a pleasure hosting you.Sincerely,Your BW Plus St. Augustine Team

10/10 Fantastiskt

Geraldine

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Fast check in
Bodde här 1 natt i maj 2024
Svar från General Manager 14 maj 2024
Dear Geraldine,Thank you for choosing Best Western Plus St. Augustine I-95 and for your five-star rating! We are thrilled to hear that a smooth check-in experience added to the enjoyment of your recent stay. It was a pleasure to host you, and we look forward to welcoming you back again soon.Sincerely,Your BW Plus St. Augustine Team

10/10 Fantastiskt

Joe

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
It was clean and well serviced. Breakfast was pretty darn good
Bodde här 1 natt i maj 2024
Svar från General Manager 14 maj 2024
Dear Joe,It brightens our day to know that you had a fantastic stay with us! We are thrilled you started your day off right with our delicious breakfast offerings, and we appreciate you mentioning the high standards of cleanliness we adhere to. Thank you for your perfect rating, and we hope you return soon! Sincerely,Your BW Plus St. Augustine Team

10/10 Fantastiskt

Erin, New Port Richey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024

8/10 Bra

Joan

Gillade: Renlighet och boendets skick och faciliteter
Na
Bodde här 1 natt i april 2024
Svar från General Manager 2 maj 2024
Dear Joan,Thank you for staying with us. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations on a future visit.Sincerely,Your BW Plus St. Augustine Team

10/10 Fantastiskt

Bria

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A lot of construction going on that hasn’t been completed so it made it loud
Bodde här 1 natt i april 2024
Svar från General Manager 2 maj 2024
Dear Bria,Thank you so much for the perfect rating. We apologize for any noise disturbances during your visit and we'll be sure to keep your comments in mind for the future. Please consider joining us again soon. Sincerely,Your BW Plus St. Augustine Team

8/10 Bra

Selina

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice stay. Clean hotel, friendly staff, good breakfast. Lots of construction around the premises causing some travel issues with traffic.
Bodde här 3 nätter i april 2024
Svar från General Manager 30 apr. 2024
Dear Selina,Clean, comfortable, and friendly accommodations are what you can always count on when choosing Best Western Plus St. Augustine I-95. We hope our breakfast selection helped fuel your day ahead, and our team will appreciate the recognition of their hospitality. Thank you for your feedback, and come back and stay with us anytime. Sincerely,Your BW Plus St. Augustine Team

10/10 Fantastiskt

Mark, naperville

Loved the corned beef hash
Bodde här 1 natt i april 2024
Svar från General Manager 24 apr. 2024
Dear Mark,Your enjoyment of our culinary offerings is important to us, and we're delighted that you found the corned beef hash to your liking. We hope to serve you again soon!Sincerely,Your BW Plus St. Augustine Team

6/10 Okej

Normand

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
Pillows were stuffed to look like throw pillows and were very uncomfortable until we were told they were full size pillows crammed into the pillow cover. Too much construction around the hotel. Location to Historic district was reasonable. Breakfast was good.
Bodde här 3 nätter i april 2024
Svar från General Manager 24 apr. 2024
Dear Normand,Thank you for your feedback. We appreciate you pointing out the issues with the impact of nearby construction. We will take your comments into consideration as we strive to improve our guest experience. We hope to welcome you back in the future for a more comfortable stay.Sincerely,Your BW Plus St. Augustine Team

8/10 Bra

Sara

Reste med familj och småbarn, Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Carpet floors in the room were sticky feeling. Almost as if it was an old movie theater. Didn't like the feeling like you had to wear your shoes everywhere in the room. Construction going on around the property was rather inconvenient, which I know is not their fault. Beds were decent. They were clean to my knowledge and sight. The entrance is clean and staff were friendly. Overall, could improve.
Bodde här 1 natt i april 2024
Svar från General Manager 23 apr. 2024
Dear Sara,Thank you for taking the time to provide us with your feedback. We are thrilled you had a great experience with our beds and found our team members friendly and helpful. We also appreciate your concerns about the carpet in your room and the disturbance caused by the nearby construction. Rest assured that our team is fully committed to improving our guests' experience in any way possible. We sincerely hope to have the opportunity to welcome you back for an even better stay.Sincerely,Your BW Plus St. Augustine Team

10/10 Fantastiskt

Kristi

Bodde här 4 nätter i april 2024

8/10 Bra

Landon

Gillade: Renlighet och personal och service
We had a decent stay. Our first room was flooding a bit due to all the rain, but the lady at the desk moved us to a different room. Everything seemed clean enough; it looks like the place was renovated in the last few years. It looked nice, but there was definitely some inconsistencies in certain areas (our shower head, cracks in the bathroom tiles, etc.). We also had some type of ants crawling out of the area under the sink faucet in the bathroom the first night. There was also construction happening right outside our window, and while it was not loud during the night, it could be heard during the day. Outside of those few things, the stay was nice. Easy check in, decent breakfast, and convenient to 95.
Bodde här 2 nätter i april 2024
Svar från General Manager 11 apr. 2024
Dear Landon, Thank you for your valuable feedback. We are happy to hear that our helpful staff rectified your initial situation and that you enjoyed our convenient location and breakfast offerings! That said, we are disappointed to hear that other aspects fell short of your expectations. We appreciate your feedback and will be reviewing your comments internally, so that we may improve where needed. Thank you for bringing your concerns to our attention, and we look forward to the possibility of hosting you again soon.Sincerely,Your BW Plus St. Augustine Team

10/10 Fantastiskt

Alfonzo Frazier

Bodde här 2 nätter i april 2024

8/10 Bra

Julius

Bodde här 1 natt i mars 2024

6/10 Okej

nicole

Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
No washroom privacy! Sliding barn doors are cute but not for a bathroom particularly when there is a gap between the door and wall. You better be VERY comfortable with your travel companion.
Bodde här 1 natt i mars 2024
Svar från General Manager 1 apr. 2024
Dear Nicole,Thank you for taking the time to leave a review. It was a pleasure having you as our guest recently; however, we regret that you were not fully satisfied with your experience. Our team is always seeking new ways to improve our facilities and the services we offer, so your feedback will be shared internally for further consideration. Take care, and we hope you enjoyed your time in St. Augustine. Sincerely,Your BW Plus St. Augustine Team

10/10 Fantastiskt

Angela

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice and clean.
Bodde här 1 natt i mars 2024
Svar från General Manager 25 mars 2024
Dear Angela,Thank you! Our team takes great pride in our clean, comfortable accommodations, so they will be delighted to read your lovely review. We look forward to welcoming you back for another great, five-star experience.Sincerely,Your BW Plus St. Augustine Team

8/10 Bra

Sylvie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
L’accueil très ordinaire
Bodde här 1 natt i mars 2024
Svar från General Manager 25 mars 2024
Chère Sylvie,Nous apprécions toujours d'avoir des nouvelles de nos clients et nous sommes heureux que votre séjour ait été globalement agréable. Si vous êtes de nouveau dans la région, n'hésitez pas à revenir nous voir.Sincèrement,Votre équipe BW Plus Saint-Augustin

8/10 Bra

Raymond

Bodde här 1 natt i mars 2024
Svar från Petra Harazim 20 apr. 2024
Thank you for staying with us and posting your feedback.

10/10 Fantastiskt

Steven

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Well lit, clean parking for my truck and boat.
Bodde här 1 natt i mars 2024
Svar från General Manager 10 mars 2024
Dear Steven,Thank you for your review and for giving us a perfect rating! We're thrilled you thoroughly enjoyed your recent experience, and we appreciate you mentioning our great parking situation. It was a pleasure having you here, and we hope you return soon.Sincerely,Your BW Plus St. Augustine Team

6/10 Okej

Rick

Reste med sin partner
Two live bugs found in around the bed. Have pictures. Brought it to the attention of the front desk and the young blonde said nothing. I suggested to spray room for pest.
Bodde här 1 natt i februari 2024
Svar från General Manager 17 feb. 2024
Dear Rick,Thank you for your review. We sincerely regret to learn of your disappointment with your experience. What you have shared does not reflect our high standards, and we’ll be sure to share your comments with the respective teams so this can be looked into. Although we undergo regular pest control procedures, we will complete an evaluation to ensure everything is as it should be. It is our hope that you will give us another chance to change your perceptions down the line.Sincerely,Your BW Plus St. Augustine Team

8/10 Bra

Carmen

Gillade: Boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Petra Harazim 18 feb. 2024
Thank you for staying with us and posting your feedback.

2/10 Väldigt dåligt

Eugene

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Gordon Chuck 18 feb. 2024
Thank you for staying with us and posting your feedback.

2/10 Väldigt dåligt

ana

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Ants in the room. Ants at the breakfast bar. half done room service
Bodde här 3 nätter i januari 2024
Svar från General Manager 27 jan. 2024
Dear Ana,The issues you raise are important to us. Please accept our apologies for any concerns that you faced. You can rest assured that our pest control specialist and housekeeping teams will look into your comments further, and we hope to see you again soon.Sincerely,Your BW Plus St. Augustine Team

10/10 Fantastiskt

Jeff

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was very clean, employees were very kind and helpful. Breakfast was good.
Bodde här 1 natt i januari 2024
Svar från General Manager 27 jan. 2024
Dear Jeff,It is wonderful to know that you had an excellent experience with us! We're delighted you started your day off right with our tasty breakfast offerings and that our hospitable team and high standards of cleanliness left a memorable impression on you. Thank you for your kind review and perfect rating, and we hope you return soon!Sincerely,Your BW Plus St. Augustine Team

10/10 Fantastiskt

Simone

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Petra Harazim 18 feb. 2024
Thank you for staying with us and posting your feedback.

8/10 Bra

Carlo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Property was updated, clean and service was very good. Only complaint is the road construction that made entrance and exit harder. Also, Restaurants next door was almost impossible to get to. Even GPS had a hard time and sent us around a long way while there was a shorter route that we accidently found after breakfast one morning.
Bodde här 2 nätter i januari 2024
Svar från General Manager 17 jan. 2024
Dear Carlo,It was such a pleasure having you as our guest recently! We're delighted to find our hospitable team and the high standards of cleanliness we adhere to left a memorable impression on you. Thank you for taking the time to share, and we hope you return the next time you visit St. Augustine.Sincerely,Your BW Plus St. Augustine Team

10/10 Fantastiskt

Tyson

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Petra Harazim 18 feb. 2024
Thank you for staying with us and posting your feedback.

10/10 Fantastiskt

Cesar

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean!
Bodde här 1 natt i januari 2024
Svar från General Manager 14 jan. 2024
Dear Cesar,It was a pleasure hosting you at Best Western Plus St. Augustine I-95! We're glad our attention to cleanliness impressed you, and we look forward to your next visit.Sincerely,Your BW Plus St. Augustine Team

10/10 Fantastiskt

annette santagostino

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place was central and very assessable to places. Not to far from old town st augustine. It was friendly and clean.
Bodde här 3 nätter i december 2023
Svar från General Manager 9 jan. 2024
Dear Annette,Thank you for allowing Best Western Plus St. Augustine I-95 to host your recent stay. We're happy to hear you appreciated our convenient location and clean accommodations, as well as the friendly hospitality our team provided. We're grateful for your positive rating, and we hope to have the pleasure of your company the next time you're in the area.Sincerely,Your BW Plus St. Augustine Team

8/10 Bra

Sylvie, Repentigny

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Gordon Chuck 18 feb. 2024
Thank you for staying with us and posting your feedback.l

6/10 Okej

adalgisa

Reste med familjen
Gillade: Personal och service
For $296.00 per night it could be better.
Bodde här 1 natt i december 2023
Svar från General Manager 31 dec. 2023
Dear Adalgisa,Guest satisfaction is important to us, so thank you for bringing your concerns to our attention. We strive to keep our prices competitive for our area while offering great value. However, we apologize that you felt otherwise on this occasion. If there was anything in particular we could've done to improve your time with us, please don't hesitate to let us know. We hope to welcome you back down the line for a better experience. Sincerely,Your BW Plus St. Augustine Team

8/10 Bra

Daymara

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean, fast
Bodde här 1 natt i december 2023
Svar från General Manager 28 dec. 2023
Dear Daymara,It was wonderful having you as our guest recently. We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this was reflected in your experience. Thank you for your review, and we hope you enjoyed your time in St. Augustine.Sincerely,Your BW Plus St. Augustine Team

6/10 Okej

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The breakfast setup did not flow, it caused long slow lines even for coffee. The water in the area made it really difficult to wash off the soap. Otherwise, the rooms were clean and comfortable.
Bodde här 2 nätter i december 2023
Svar från General Manager 28 dec. 2023
Dear John,Thank you for taking the time to review your recent stay. We're pleased to find that you were comfortable during your visit, and we appreciate you mentioning the high standards of cleanliness we adhere to. Your feedback regarding our breakfast service and the water temperature will be shared with our internal team for further consideration, as any opportunity for improvement will be seized. It was a pleasure having you as our guest, and we hope you return in the future.Sincerely,Your BW Plus St. Augustine Team

2/10 Väldigt dåligt

Elizabeth

Reste med familjen
Gillade inte: Personal och service och rummets bekvämlighet
Absolutely horrible
The room had a smell to it. Only one garbage can in the room Beds very uncomfortable. Breakfast was terrible. Only one waffle maker but had two four slice toasters so long wait. Variety was awful the potatoes were not cooked all the way sausages was soaked in grease made them mushy. I specifically booked this hotel for the hot tub I even called to make sure they had one and that is was working and they said yes. We get there at 4:15 check in and take our things up to the room and then went to dinner. We get back from dinner and get changed for the pool and hot tub. We get down there and there were no lights on and we get in the hot tub and it’s cold. My husband went to the front desk to ask if they could turn the lights on and how to turn the hot tub on for heat. They had told him that they close the pool and hot tub at dark which is 5:30 pm. So the next day we were going to go in the hot tub first before we went out on the town and the hot tub was still cold went to the front desk and they said it’s on a timer that it turns on at 4pm. So that means it’s only on for 1 1/2 hours the whole day. They said they closed it at dark cause it’s Florida’s state law that they need a lifeguard and they didn’t have one which is a lie cause here I am at a different hotel in Florida with no lifeguard and able to swim after dark. Very disappointed in this stay. For $300 for two nights we should be able to enjoy the amenities if they were honest about the hot tub we wouldn’t have stayed
Bodde här 2 nätter i december 2023
Svar från General Manager 26 dec. 2023
Dear Elizabeth,Thank you for taking a moment to review your recent stay. We regret to learn of your disappointment with your experience. Your feedback about our accommodations and breakfast offerings will be shared with our internal team to seize any opportunity to improve. That said, we apologize for any inconvenience caused by our policies. It was a pleasure having you here, and we hope you enjoyed your time in St. Augustine.Sincerely,Your BW Plus St. Augustine Team

10/10 Fantastiskt

Braulio

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
100% Excellent
Bodde här 1 natt i december 2023
Svar från General Manager 26 dec. 2023
Thank you for the fantastic rating! We're thrilled to hear that you had an excellent experience at Best Western Plus St. Augustine I-95. We appreciate your rating and look forward to hosting you again for another outstanding stay in the future.Sincerely,Your BW Plus St. Augustine Team

8/10 Bra

Michael

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Svar från Petra Harazim 18 feb. 2024
Thank you for staying with us and posting your feedback.

10/10 Fantastiskt

Dale

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Gordon Chuck 18 feb. 2024
Thank you for staying with us and posting your feedback.

4/10 Dåligt

Alyson

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
Bed was not comfortable, pillows were very small, shower was very slippery. Breakfast was very limited.
Bodde här 1 natt i december 2023
Svar från General Manager 26 dec. 2023
Dear Alyson,Thank you for taking the time to leave us your constructive feedback. Our team is saddened to hear our accommodations did not meet your expectations. We are sorry these issues took away from your overall stay with us, and we will note your comments to enhance our guests' experience. Thank you for notifying us, and safe travels.

10/10 Fantastiskt

Ling

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice hotel
Bodde här 1 natt i december 2023
Svar från General Manager 23 dec. 2023
Dear Ling,Thank you for your excellent review. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant visit.Sincerely,Your BW Plus St. Augustine Team

8/10 Bra

Gale

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The property was nice. The guests on the other hand not so. It's a shame the guests make it so others don't want to visit again.
Bodde här 1 natt i december 2023
Svar från General Manager 19 dec. 2023
Dear Gale,Thank you for your review. We're pleased to note that you enjoyed your overall stay with us. Please know that our dedicated team is always available to assist you with anything less than perfect that you may encounter during your stay, so don't hesitate to reach out should the need arise. It was a pleasure having you here, and we hope to welcome you back in the future for a stay worthy of a perfect rating.Sincerely,Your BW Plus St. Augustine Team

10/10 Fantastiskt

Jose

Bodde här 1 natt i december 2023

8/10 Bra

Konstantinos

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023

6/10 Okej

julio

Reste med familjen
Gillade: Boendets skick och faciliteter
Bodde här 2 nätter i december 2023

8/10 Bra

Cataldino

Gillade: Personal och service
Gillade inte: Renlighet
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Brenda

Gillade: Personal och service och boendets skick och faciliteter
Our stay at Best Western Plus was very nice. Our room Queen size bed with sofa was very clean and spacious. The breakfast buffet was delicious. The staff were very friendly and informative to the St. Augustine area. Christmas time in St Augustine is spectacular!
Bodde här 1 natt i december 2023
Svar från General Manager 9 dec. 2023
Dear Brenda,We're so happy to know that our clean, spacious accommodations, friendly service, and tasty breakfast all added up to an amazing experience. Thank you so much for the perfect rating, and we hope to see you again soon. Sincerely,Your BW Plus St. Augustine Team

8/10 Bra

Justin

Bodde här 2 nätter i december 2023
Svar från Gordon Chuck 18 feb. 2024
Thank you for staying with us and posting your feedback.

2/10 Väldigt dåligt

Manuela

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Gordon Chuck 5 dec. 2023
Thank you for staying with us and posting your feedback.