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Recensioner av Best Western St. Catharines Hotel & Conference Centre

2.5 out of 5
Best Western St. Catharines Hotel & Conference Centre
2 North Service Rd, St. Catharines, ON

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 397 av 1002 recensioner" "
8 - Bra i betyg. 336 av 1002 recensioner" "
6 - Okej i betyg. 147 av 1002 recensioner" "
4 - Dåligt i betyg. 79 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 43 av 1002 recensioner" "

8,2/10

Renlighet

8,8/10

Personal och service

8,2/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

4/10 Dåligt

Kevin

Affärsresenär, Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Neighbouring room kept us up all night, both nights. Smelt smells that weren’t cigarettes or marijuana (meth/crack) i assume. Placed in a room Where they were doing all the construction, so woke up to drilling both morning before 8am. Had a pile of towels outside our door for over a day from the neighbors. The staff was very kind but they missed on some common sense services
Bodde här 3 nätter i maj 2024

4/10 Dåligt

Ron

Reste i grupp, Affärsresenär
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Staff was nice but not really helpful. I ended up paying for the night but not staying .. booked a different hotel … TV was terrible and no wifi that worked. Gave us a “pet” room next to laundry in the furthest corner of this one floor motel. It’s ok if you get a cheap price .. and they have breakfast (which we were not there for)
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

Shinae

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Spring 8 maj 2024
Thank you for your feedback, we are happy to see you enjoyed your stay with us and do hope to see you again in the near future.

2/10 Väldigt dåligt

Christen

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

8/10 Bra

Monika

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place for a short stay. Not scenic but a great value. Clean, convenient and comfortable and with good breakfast included.
Bodde här 2 nätter i april 2024
Svar från Spring 8 maj 2024
Thank you for your feedback, We do appreciate you taking the time to let us know how we did so we can improve. We hope you will stay with us again in the future.

8/10 Bra

David

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice stay, reasonable prices
Bodde här 1 natt i april 2024
Svar från Spring 8 maj 2024
Thank you for your feedback, We are happy to hear you enjoyed your stay with us and do hope you will visit us again when you return to the Niagara Region.

10/10 Fantastiskt

joseph

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and inviting
Bodde här 1 natt i april 2024
Svar från Spring 8 maj 2024
Thank you for your feedback, we are happy to hear you found our facility clean and inviting. We do hope you will stay with us again in the future when you return to the Niagara Region.

2/10 Väldigt dåligt

Babarinde

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
First room they allocated was not clean. Then in the morning only hot water faucet was working. No cold. Did not have a bath !😡
Bodde här 1 natt i april 2024
Svar från Spring 8 maj 2024
We want to thank you for your feedback, We do apologize for not meeting expectations during your stay. We have passed on your comments to the proper department head to address.

10/10 Fantastiskt

Craig

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff very friendly and accommodating
Bodde här 1 natt i april 2024
Svar från Spring 25 apr. 2024
Thank you for your feedback, We are happy to hear you enjoyed your stay.

2/10 Väldigt dåligt

Brittany

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Stelly 23 apr. 2024
We are sorry we did not meet your expectations. We hope you will return to see all the changes we are making.

8/10 Bra

Ernest A, West Sacramento

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice fitness center. Hotel staff were great. The restaurant in the hotel, Wrigley's, wasn't so great.
Bodde här 4 nätter i april 2024
Svar från Spring 20 apr. 2024
Thank you for you feedback about your stay, We are glad to hear you enjoyed the fitness centre and will pass on your kind words and concerns to the staff and management.

8/10 Bra

Caitlyn

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
It was alright
Bodde här 1 natt i april 2024
Svar från Spring 20 apr. 2024
Thank you for your feedback. We are glad to see you enjoyed your stay overall.

4/10 Dåligt

George

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Room smelled really bad !!!
Bodde här 2 nätter i april 2024
Svar från Spring 20 apr. 2024
Thank you for your feedback, We are sorry to hear your room did not meet expectations and have passed on your concerns to the proper department head to address

8/10 Bra

Robert

Gillade: Renlighet och personal och service
Bodde här 1 natt i april 2024
Svar från Spring 20 apr. 2024
Thank you for your feedback about your stay, We do hope to see you again in the future.

6/10 Okej

Kerry

Reste i grupp
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Property is very worn down. The rooms are tired. The tv was grainy and sound didn’t work. It was not value for money. The counters in the bathroom were lower than normal (not a wheel chair room). The shower was very strong but the shower head was way too low. Had to bend way over to rinse your hair.
Bodde här 2 nätter i april 2024
Svar från Spring 20 apr. 2024
Thank you for your feedback, We are sorry we did not meet expectations during your stay. We are currently under renovation and your comments have been passed on to Management to address.

10/10 Fantastiskt

Britt

Gillade: Renlighet och personal och service
Hotel is obviously old and not in a nice charming way. The area is very busy and congested. The staff were lovely. The room itself was nice and clean. Linens were fresh and clean. So it was adequate for a night. I just don’t like being shown pictures of a beautiful hotel and property only to show up to a rundown old property. At least be honest. I am going to show up and see reality
Bodde här 1 natt i april 2024
Svar från Spring 20 apr. 2024
We are happy to hear you enjoyed your, We are currently under renovations and do hope you will visit again in the future to see all the changes we are making.

10/10 Fantastiskt

Donald

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was easy to find. Local sites like lake Ontario and Niagara falls were easy to find and visit.
Bodde här 3 nätter i april 2024
Svar från Spring 20 apr. 2024
Thank you for your feedback, We are glad to hear you enjoyed your stay. We do hope to see you again in the future.

6/10 Okej

Olena

Bodde här 1 natt i april 2024
Svar från Spring 20 apr. 2024
We are sorry we did not meet expectations during your stay.

6/10 Okej

Al

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Surprisingly low quality for a Best Western. Bathtub doesnt shut off, missing grout and silicone, fan doesnt work. TV somehow had quality from the 80s. Breakfast prompty closes at 930am. Dont expect much here
Bodde här 3 nätter i april 2024
Svar från Spring 10 apr. 2024
Thank you for your feedback, it helps us to see where we still need to improve. We are currently under renovations as was mentioned when you booked, our bathrooms do not have fans just vents, but We have passed on your concerns to the proper department heads to address while we continue the updates.

2/10 Väldigt dåligt

Jaime

Bodde här 1 natt i april 2024
Svar från Spring 8 maj 2024
Thank you for your feedback, We are sorry to hear you did not enjoy your stay with us.

8/10 Bra

Christopher

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet och personal och service
Stayed the night before the Solar Eclipse. Hotel was full and breakfast was very busy. Staff did a great job! We were there between seasons so the "mini golf" course was not running yet. Looks like it would have been fun to entertain the children.
Bodde här 1 natt i april 2024
Svar från Spring 10 apr. 2024
Thank you for your feedback, We are happy you enjoyed your stay for such an amazing event! thank you for the kind words about the staff we will pass them on. Please do visit again when the out door pool and mini put are open as well.

8/10 Bra

Shirley

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The fact that Best Western has gotten a great lift in renos; done nicely!
Bodde här 1 natt i april 2024
Svar från Spring 10 apr. 2024
Thank you for the feedback, we are happy to hear you enjoyed your stay with us and do hope to see you again in the near future.

4/10 Dåligt

Avianna

Reste med familj och småbarn
Gillade inte: Personal och service
The property is right by the highway, so it's pretty noisy all the time. And then we also ended up with the room right by the stair case, so we could hear the people using the door all night going in and out of the 2nd floor. To add on top, even though front desk told us breakfast was 7am to 10am, at 9:30am, the staff were removing all the food at breakfast, turning off juice machines, removing the hot food, so we barely got anything to eat. Normally hotels don't refill the hot food stations after a certain time, but it's not like you can re-serve the pancakes tomorrow (can you?!?!), so what's the point in taking all the food that was served away? What are they going to do with it? throw it away??
Bodde här 1 natt i april 2024
Svar från Spring 10 apr. 2024
Thank you for the feedback, We are sorry we did not meet your expectations during your stay and I apologize for any confusion about breakfast times it is 6:30-9:30 weekdays, 7- 10 on weekends and holidays, which is usually what is explained at check in so we will follow up with staff to see why you were misinformed.

4/10 Dåligt

Togie

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
TV not functioning properly. Windows filthy with paint on them. Curtains didn’t close all the way. Noisy from highway. Dirt under beds. Bathroom doesn’t have water balanced taps in the bathtub. Needs tile work. Crappy for the price. Breakfast was weak.
Bodde här 2 nätter i april 2024
Svar från Spring 10 apr. 2024
Thank you for your feedback, we are sorry we did not meet expectations during your stay, We are currently under renovations as mentioned when you booked with us, so we do hope you will visit us again to see all the changes we are making.

10/10 Fantastiskt

Albert

Nice stay- bathroom door could be replaced as it was all scratched up
Bodde här 1 natt i mars 2024
Svar från Spring 10 apr. 2024
Thank you for the feedback we appreciate you taking the time to let us know where we can improve upon future stays. We do hope you will stay with us again and see all the changes we are making.

8/10 Bra

Monica

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was clean and well maintained. My family and I have stayed there many times over the years. The owner has been a present and positive part of the success of this property. Our room was quiet and comfortable. The food in the free breakfast could be improved. Every day it was the same large bin of powdered scrambled eggs, coated greasy potatoes, and pork sausage or ham. A little variety or some consideration for anyone who has restrictions for health reasons (like me -- I'm gluten and dairy free) would be greatly appreciated.
Bodde här 6 nätter i mars 2024
Svar från Spring 10 apr. 2024
Thank you for your feedback, We are happy to hear you enjoy your stays with us and appreciate you letting us know where we can improve and do better to help you in the future. Please be aware we do have Gluten free and dairy free options upon request at breakfast just ask one of the servers they will happily help you with those needs. We look forward to having you as our guest again in the future.

10/10 Fantastiskt

David

Bodde här 1 natt i mars 2024
Svar från Spring 20 apr. 2024
Thank you for your feedback, We are glad to see you enjoyed your stay and do hope to see you again when you return to the Niagara region.

6/10 Okej

Mathew

Affärsresenär
Typical best Western, 2 story building, side of a overpass near a shopping district close to Fairview mall. King bed standard room 316 50 inch tv, fridge, microwave The shampoo and conditioners were tiny bottles by the bars of soap, older building with some modern touches. Good for a cheep sleep and road trips Average stay
Bodde här 2 nätter i mars 2024
Svar från Spring 28 mars 2024
Thank you for your feedback, it helps us to improve and make for a better stay in the future. We are happy you enjoyed your stay over all and do hope you will choose to stay with us again in the future.

10/10 Fantastiskt

Elizabeth

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very helpful and kind staff and very clean and quiet
Bodde här 1 natt i mars 2024
Svar från Spring 28 mars 2024
Thank you for your feedback, We are happy to hear that you enjoyed your stay and found the staff helpful and friendly. We look forward to having you as our guest again when you return to the Niagara Region.

6/10 Okej

Katie

Gillade inte: Renlighet och boendets skick och faciliteter
Not worth the money we paid!
Bodde här 1 natt i mars 2024
Svar från Spring 28 mars 2024
Thank you for your feedback, We are sorry we did not meet expectations during your stay. We do hope you will return in the future to see all the changes we are making.

4/10 Dåligt

Angela

Reste med familjen
Gillade: Personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Pool and hot tub area where great however, our room overlooked the pool and we awaken to people in pool area at 6:30 am People talking etc. Pool sign stated it didn't open until 7 am. There was also construction on the roof that started at 7:15 am and was right above our room. No sleeping in for sure. Also hotel is used by community so a lot of patrons using pool and dining area that are not staying in the hotel. Staff was very friendly however.
Bodde här 2 nätter i mars 2024
Svar från Spring 20 mars 2024
We are sorry we did not meet your expectations during your stay, we are currently under renovations as was mentioned in the per-arrival message you received, but we do apologize that it interfered with the enjoyment of your time with us.

10/10 Fantastiskt

Janice

Bodde här 1 natt i mars 2024
Svar från Spring 10 apr. 2024
Thank you for your feedback, we are glad to see you enjoyed your stay and do hope to see you again in the near future.

4/10 Dåligt

Brittany

Reste med familj och småbarn, Reste med husdjur
Gillade: Personal och service
Gillade inte: Renlighet
I had a dog friendly room and as soon as you walked into the room it smelled like dog piss or fish, some kind of really disgusting smell. I didn't say anything to management as the front desk woman seemed to have a slightly hard time getting me booked in and finding me a room where my dogs could be. The rooms bathtub faucet was ripping out of the wall and wouldn't allow the water for the shower to turn on fully without the risk of it falling apart. Not impressed. The breakfast was mediocre at best as well
Bodde här 1 natt i mars 2024
Svar från Spring 16 mars 2024
Thank you for the feedback, we are sorry we did not meet your expectations during your stay and have passed on your comments to the proper department head to address. We are currently under renovations and do hope you will Visit again and see all the changes we are making.

10/10 Fantastiskt

Karen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Spring 16 mars 2024
Thank you for the feedback, We are happy to see you enjoyed your stay over all.

10/10 Fantastiskt

Sidhartha

Gillade: Bekvämligheter
Good service
Bodde här 1 natt i mars 2024
Svar från Spring 16 mars 2024
We are happy to hear you enjoyed your stay and do hope to have you as our guest in the near future.

4/10 Dåligt

Christian, Levis

Affärsresenär
Gillade inte: Personal och service och boendets skick och faciliteter
La chambre choisie n'était pas disponible? Donc j'ai paye pour une chambre supérieure et j'ai reçu une chambre standard
Bodde här 1 natt i mars 2024
Svar från Stelly 6 mars 2024
We do apologize for this. We try our best to accommodate every guest's needs. We hope you will return soon.

10/10 Fantastiskt

Chris

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great spot close to the highway. Excellent breakfast included in our stay. Will definitely stay again!
Bodde här 1 natt i mars 2024
Svar från Stelly 6 mars 2024
Thank you for your kind words.

8/10 Bra

Laurie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was a nice hotel if a bit older in appearance. OUr room was VERY clean and aside from wear and tear on the wallpaper and heavy touch points we were very pleased. Our stay was for two days as we were attending a conference in St. Catherines and took time to explore the Niagara region while there. Staff was exceptionally friendly, helpful and courteous. The breakfast was expansive, fresh and varied and the dining room clean and cozy.
Bodde här 2 nätter i februari 2024
Svar från Stelly 6 mars 2024
Thank you for your feedback, we do appreciate it. We hope you will return to see all the changes we are making.

6/10 Okej

Roxanne, Aylmer

Reste med sin partner
Clean rooms, bathrooms very small and low water pressure. Dated. But the are renovating.
Bodde här 2 nätter i februari 2024
Svar från Stelly 6 mars 2024
Thank you for your feedback. We apologize for any inconvenience caused by the size of the bathrooms and the water pressure. We appreciate your patience as we undergo renovations to enhance our facilities. We hope to welcome you back in the future to experience our improvements

6/10 Okej

Sergiu

Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
Our bathroom had ants in it. The pool was very dirty. Staff were very friendly.
Bodde här 1 natt i februari 2024
Svar från Spring 16 mars 2024
Thank you for the feedback, we are sorry we did not meet your expectations during your stay and have passed on your comments to the proper department head to address.

8/10 Bra

Wendy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Stelly 6 mars 2024
Thank you for staying with us.

10/10 Fantastiskt

Scott

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Stelly 6 mars 2024
Thank you!

10/10 Fantastiskt

Meghan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stayed the night because we had a concert. Check in was easy and the hotel was clean and easy to find. Our tv and a light weren’t working but front desk sent someone right away and got them working asap. Great service. Free breakfast had lots of options and tasted great!
Bodde här 1 natt i februari 2024
Svar från Stelly 6 mars 2024
Thank you for staying with us.

10/10 Fantastiskt

Carolyn

Bodde här 4 nätter i januari 2024
Svar från Spring 21 mars 2024
Thank you for your feedback, we are happy to see you enjoyed your stay overall and look forward to having you as our guest again in the near future.

8/10 Bra

Ryan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Spring 16 mars 2024
Thank you for the feedback, We are happy to see you enjoyed your stay and do hope to see you again in the near future when you return to the Niagara Region.

10/10 Fantastiskt

TJ

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Stelly 6 mars 2024
Thank you.

10/10 Fantastiskt

Donna

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location just off highway. With lots parking and quiet
Bodde här 1 natt i februari 2024
Svar från Stelly 6 mars 2024
Thank you for your positive feedback! We're glad to hear that you enjoyed our convenient location, ample parking, and peaceful surroundings. We hope to have the pleasure of hosting you again in the future

10/10 Fantastiskt

Kimika

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean room. Looks modern. Bathroom is very small
Bodde här 1 natt i februari 2024
Svar från Spring 16 mars 2024
Thank you for the feedback, We are happy to see you enjoyed your stay and do hope to see you again in the near future to see all the changes we are making!

8/10 Bra

Scott

Bodde här 1 natt i februari 2024
Svar från Spring 21 mars 2024
Thank you for your feedback, we are happy to see you enjoyed your stay overall and do hope you will choose to stay with us again when you return to the Niagara Region.

6/10 Okej

melissa

Gillade: Personal och service
Bathrooms are very tight in the rooms. Cannot fit more than 1 person at a time, if someone uses the toilet the door cannot open. The rooms are outdated. Pillows are bumpy and very uncomfortable. Our room had a very musty smell.
Bodde här 2 nätter i januari 2024
Svar från Stelly 6 mars 2024
We sincerely apologize for the inconvenience you experienced during your stay. We value your feedback and will work diligently to address the issues you've mentioned. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future."