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Recensioner av AmeriStay Inn

2.5 out of 5
AmeriStay Inn
4502 SE US HWY 169, St. Joseph, MO

Recensioner

5,4
10 - Fantastiskt i betyg. 48 av 582 recensioner" "
8 - Bra i betyg. 136 av 582 recensioner" "
6 - Okej i betyg. 119 av 582 recensioner" "
4 - Dåligt i betyg. 120 av 582 recensioner" "
2 - Väldigt dåligt i betyg. 159 av 582 recensioner" "

5,8/10

Renlighet

6,2/10

Personal och service

4,2/10

Bekvämligheter

5,0/10

Boendets skick och faciliteter

4,6/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Carol

Reste med husdjur
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The desk clerk was friendy... The room smelled like a nurseing home...not pleasant! Bed was clean towels old ... I would not even use the shower or touch any light switches... kept my sandels on any time i left the bed and did not feel comfortable putting anything on the floor. I would not recommend this hotel to anyone...
Bodde här 1 natt i maj 2024
Svar från NP 24 maj 2024
Thank you for your feedback and your stayWe will address your concern.

4/10 Dåligt

Jerry

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our bed sheet had a hole in it and one of the towels provided had a yellow stain in it. And it was a bit confusing to find the property. The sign has not been changed over from HG Guest House to AmeriStay Inn.
Bodde här 1 natt i mars 2024
Svar från MP 28 mars 2024
Dear JerryThank you for your feedback and patronage We will address your concern.

8/10 Bra

Dean

Gillade: Renlighet och personal och service
Bodde här 1 natt i mars 2024
Svar från MP 6 maj 2024
Thank you for your stay.

2/10 Väldigt dåligt

Kyle

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There were dirty clothes left in our bathroom, management was untimely and non-communicative. Will never stay here again
Bodde här 1 natt i mars 2024
Svar från MP 11 mars 2024
Thank you for your concerns. We will address these issues. Thank you for your stay.

2/10 Väldigt dåligt

Kayte

Was gross
Bodde här 1 natt i februari 2024
Svar från MP 23 feb. 2024
Thank you for your stay.

4/10 Dåligt

Karoline

Gillade inte: Rummets bekvämlighet
Transferring
Moving from Billings MT to Pensacola FL for my job.
Bodde här 1 natt i februari 2024
Svar från MP 23 feb. 2024
Thank you for your stay. So glad we could help get your stairs for your travel trailer unstuck for you. Hope to see you again.

2/10 Väldigt dåligt

Korie

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very rude staffing
Bodde här 1 natt i februari 2024
Svar från MP 22 feb. 2024
Sorry you had this experience. We will address this issue.

2/10 Väldigt dåligt

Angelina

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Even after booking online we had to put a 100 deposit down the sheets smelt like they weren’t changed the shower wouldn’t drain we stood at the front desk for 20 minutes before anyone came to check us in the toilet wobbled the tv didn’t work and the room wasn’t clean
Bodde här 1 natt i februari 2024
Svar från MP 5 feb. 2024
Thank you for your stay. We was helping another guest. Sorry you had to wait about 5 minutes. We will address your concerns.

2/10 Väldigt dåligt

Jonathan

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
ZERO Stars for HOTELS.COM and GUESTHOUSE
Do not patronize this establishment. I booked a room for my girlfriend to stay for a night. When she tried to check in the staff told her that there was $100 CASH ONLY deposit and would not let her check in. Hotel.com has horrible service too... Hotels.com stood before their shady business partner and refused to offer a refund. Now I have to dispute the charge on my credit card. What a disaster. Thanks @Hotels.com and @GuestHouse.... you both receive ZERO STARS... do NOT recommend.
Bodde här 1 natt i januari 2024
Svar från MP 5 feb. 2024
When bookings are made thru a 3rd party like this reservation we have no control on what hotels.com can do. I'm sorry this happened to you.

10/10 Fantastiskt

Diana

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
St, Joseph MO
I have no complaints about the hotel itself. But the breakfast was not available and the lobby was locked at 9:00 a.m. There were no lights on in the eating area and they did not answer the buzzer or the phone.
Bodde här 1 natt i januari 2024
Svar från MP 1 feb. 2024
Thank you for your stay. We're sorry this happened. We will check into this.

6/10 Okej

Antonio

Reste i grupp
Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Nobody cleaned the ground and there was ice. The gas station beside was clean. They could have done this. The door to the room had broken the security lock
Bodde här 1 natt i januari 2024
Svar från MP 26 jan. 2024
Thank you for your stay We will address your concerns.

2/10 Väldigt dåligt

Becky

Reste med familjen, Reste med husdjur
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The motel was very noisy due to traffic , the beds were hard and never a had a mattress protector on the bed. I was bitten multiple times by bed bugs and there was no breakfast as advertised. I stayed in room 124 .
Svar från MP 25 jan. 2024
Thank you for your stay. Sorry we didn't meet your expectations.

8/10 Bra

roger

Affärsresenär
Bodde här 1 natt i januari 2024
Svar från MP 25 jan. 2024
Thank you for your stay. See you again.

2/10 Väldigt dåligt

Kim

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I was unable to get a refund for the room I didn’t stay in. The desk clerk was unfriendly and not helpful. The room stunk to high heaven. Latch lock was broke from the wall. Unsafe feeling.
Bodde här 1 natt i januari 2024
Svar från MP 17 jan. 2024
Sorry we didn't meet your expectations.

6/10 Okej

jason

Affärsresenär, Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I appreciated the courtesy of the staff very much. The room was very pleasant, clean. Nice decor. Shelf for the towels coming out of the wall. Dusting needed around vents. Bathroom door too swollen to close. Holes in the shower need patching - afraid of cameras. Fridge a little noisy at night. The lounge chair faded and worn. Biggest complaint is the quality of the bed. Very uncomfortable.
Bodde här 1 natt i oktober 2023
Svar från MP 31 okt. 2023
Thank you for your feedback. Thank you for your stay.

6/10 Okej

Lori

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Room was clean but a little rough. We checked in late (dark out) and it was hard to find a light that would turn on when we came in. The switch by the door didn’t work. One lamp wasn’t plugged in and we had to unplug the refrigerator to be able to use it. The toilet paper holder seemed like it might fall out of the wall. The door had a deadbolt and we felt safe but the safety lock at the top of the door was broken/couldn’t work. We were too tired to ask to change rooms but ours could have used some attention.
Bodde här 1 natt i oktober 2023
Svar från MP 16 okt. 2023
Thank you for your feedback. Thank you for your stay.

6/10 Okej

Joe R De

Gillade: Personal och service
Breakfast area was clean. Breakfast was good. Lighting was poor inside the rooms and outside.
Bodde här 2 nätter i oktober 2023
Svar från NP 12 okt. 2023
Thank you for your feedback.

2/10 Väldigt dåligt

Glennis

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The condition of the room was very below standard and we were unable to stay there. The furniture was dirty and in disrepair. The TV didn't work. It felt unsafe to be there in the day so we felt like we would not be able to stay the night.
Bodde här 1 natt i oktober 2023
Svar från MP 9 okt. 2023
Thank you for your feedback.

2/10 Väldigt dåligt

Trenton

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Worst
I booked online. Was told at counter that i had to pay an additional $120.00 cash deposit, and i wouldnt recieve a receipt for it.i only had 113, i am a single father of a 2 yr old and 5yrold. We slept my our pick up.
Bodde här 1 natt i oktober 2023
Svar från MP 9 okt. 2023
Thank you for your feedback.

10/10 Fantastiskt

Rae

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023
Svar från NP 28 sep. 2023
Thank you for your feedback

8/10 Bra

Alejandro

Reste i grupp, Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet
Buen cervical
Bodde här 1 natt i september 2023
Svar från MP 25 sep. 2023
Thank you for your stay.

2/10 Väldigt dåligt

Tim

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Absolutely felt afraid to stay. Expedia should not endorse this place. People hanging around carrying cases of beer. Doors wouldn’t shut.
Bodde här 1 natt i september 2023
Svar från MP 19 sep. 2023
Thank you for your feedback.

2/10 Väldigt dåligt

Jeremy

Affärsresenär
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The photos of the property are inaccurate, and they staff were very unhelpful or communicative.
Bodde här 1 natt i augusti 2023
Svar från MP 28 aug. 2023
Thank you for your feedback.

2/10 Väldigt dåligt

Randall

Gillade inte: Renlighet och boendets skick och faciliteter
Svar från MP 14 aug. 2023
Thank you for your feedback.

8/10 Bra

Linda

Gillade: Renlighet, personal och service och bekvämligheter
It is close to the I-29 exit, affordable and clean.
Bodde här 1 natt i augusti 2023
Svar från MP 14 aug. 2023
Thank you for your stay.

4/10 Dåligt

Keely

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I overlooked the bad reviews about the cleanliness and broken locks (which were correct) because of the location convenience for us and the fact that it had a pool for our kids...the pool was closed down. We are really frustrated that they advertised a pool and didn't actually have it in working order. Definitely not worth the $120 for the night and not fair to advertise and have people pay for it and not be able to provide, bad business in my opinion.
Bodde här 1 natt i augusti 2023
Svar från MP 7 aug. 2023
Sorry we didn't meet your expectations. Unfortunately we are waiting for the pump to arrive as it went out. I's sorry for inconvenience on that part. Thank you for your feedback and stay.

4/10 Dåligt

Gary

Reste med familjen
Gillade inte: Renlighet, personal och service och bekvämligheter
Bedding was not clean and lumpy. Towels and wash cloths were stained and dirty. The rooms entry door lock was broken. - - K.C. Chiefs summer camp had little choices.
Bodde här 2 nätter i juli 2023
Svar från MP 31 juli 2023
Sorry we didn't meet your expectations.

2/10 Väldigt dåligt

Angelina

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ms. Disgusted
Room was very uncomfortable due to front door barely closed at the bottom allowing bugs to come in. Bathroom faucet was a struggle to turn on and off. Refrigerator didn't work so I wasn't able to store bottled water or drinks in the fridge or my leftover food to stay cool and fresh. And you could hear traffic coming and going all night at the location of the Hotel. I regret booking to stay at this Hotel. It was a Hotel from Hell for me. Thank God I survived the night.
Bodde här 1 natt i juli 2023
Svar från MP 31 juli 2023
Sorry we didn't meet your expectations. Thank you for your feedback.

6/10 Okej

James

Bodde här 2 nätter i juli 2023
Svar från MP 17 aug. 2023
Thank you for your feedback. We thank you for your stay.

6/10 Okej

DAWN

Reste i grupp
Gillade: Personal och service
Need more of a variety for breakfast and update hotel.
Bodde här 3 nätter i juli 2023
Svar från MP 19 juli 2023
Thank you for your feedback and stay.

2/10 Väldigt dåligt

Vicki

Reste med familjen, Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Air didn’t work, dirty, stinky. Front desk staff was rude. Furniture was broke. We ended up not staying in that hotel, didn’t get a refund!
Bodde här 1 natt i juli 2023
Svar från MP 12 juli 2023
Thank you for your feedback. Upon further inspection of the a/c it was working fine. When the air is off it will take more than 5 minutes to cool the . We did remove the footstool.

2/10 Väldigt dåligt

Shannon

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i juli 2023
Svar från MP 5 juli 2023
Thank you for your feedback.

4/10 Dåligt

JANE

Reste i grupp
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The chairs in the room were in awful shape, dirty and ripped. The towels and wash rags were gray instead of white. There were 3 different nail holes where the chain was on the door from it being ripped off and put back on. How they made this place look nice on the website is beyond me!
Bodde här 1 natt i juni 2023
Svar från MP 29 juni 2023
Sorry we didn't meet your expectations. Thank you for feedback. We will address your concerns.

2/10 Väldigt dåligt

JoAnn M

Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
This is a dump plain & simple. We are just average people, not expecting a palace. Chair is so filthy you can see the grease. Deadbolt broken. Furniture broken & damaged. Any metal surface rusted. Sink dirty. Carpet dirty. Outside upper floor stairwell & walkway rusted. Bkfst was awful. Something floating in the oj.
Bodde här 1 natt i juni 2023
Svar från MP 28 juni 2023
sorry we didn't meet your expectations. We will address these issues. Thank you for your feedback.

10/10 Fantastiskt

Wanda

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was very friendly.
Bodde här 1 natt i juni 2023
Svar från MP 26 juni 2023
Thank you I will pass this along.Thank you for your stay.

2/10 Väldigt dåligt

Donald

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2023
Svar från MP 15 juni 2023
Thank you for your feedback.

8/10 Bra

Barbara, Herington

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Said they had breakfast. Was disappointed only
Bodde här 3 nätter i juni 2023
Svar från MP 14 juni 2023
Thank you for your stay and feedback.

2/10 Väldigt dåligt

Seth

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
Room smelled,chairs were torn ,floors dirty,refridgerator dirty and smelled,toilet seat loose,carpet torn away from wall.If you.zPrice was good but you get what you pay for.
Bodde här 1 natt i juni 2023
Svar från MP 9 juni 2023
Thank you for your feedback. We are sorry we didn't meet your expectations. We strive on our housekeeping. We will look into these issues.

6/10 Okej

Patricia

Bodde här 1 natt i maj 2023
Svar från MP 22 juni 2023
Thank you for your stay and feedback.

4/10 Dåligt

Vanity

Gillade inte: Boendets skick och faciliteter
Pool wasn't open and the breakfast was cereal and a loaf of bread. Juice was out both mornings. Bathtub had black hairs of the wall and there was not a knob on the inside of door. Beds were comfortable and rest of room was clean.
Bodde här 2 nätter i maj 2023
Svar från MP 30 maj 2023
Thank you for your 2 night stay.

2/10 Väldigt dåligt

Mona

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
I stay in a lot of places for my work,this was the dirtiest one I stayed in I would not let my dog in there.the lady at the front desk was nice
Bodde här 1 natt i maj 2023
Svar från MP 27 maj 2023
Thank you for your feedback. We strive on our housekeeping. We will look into your concerns.

6/10 Okej

Loretta

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet
Needs updated.
It was outdated, the chair in my room was filthy.
Bodde här 1 natt i maj 2023
Svar från MP 22 maj 2023
Thank you for your stay. We will look into this issue.

4/10 Dåligt

Norma

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I do not recommend. Supposed to be non smoking and reeked of tobacco. My allergies were kicked into high gear.
Bodde här 1 natt i april 2023
Svar från MP 26 apr. 2023
Thank you for your feedback. Our nonsmoking rooms are nonsmoking but have outside corridors. We apologize for any problems you had. Please give us another try in the future. Thank you

2/10 Väldigt dåligt

Billy

Gillade inte: Bekvämligheter
The door wasn’t secure. There were screws missing. I feel someone could have easily kicked it open. If I would have got bit by bed bugs i would definitely request a refund but all I did was itch rather it was bed bug parinoia. This property shouldn’t be on Expedia I would only pay $30 for this I couldn’t believe the listed price.
Svar från MP 22 apr. 2023
We are sorry this happened. We will look into this further. Thank you for your patronage.

2/10 Väldigt dåligt

Courtney

Svar från MP 8 maj 2023
We are sorry we didn't meet your expectations. We strive to give the best service . Thank you for your feedback.

4/10 Dåligt

Benjamin

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Loves truck stop nearby was handy. Sink faucet, toilet handle, bathroom door handle all loose. Free breakfast was banana and pastries. Expedia room charge as promised - then $25 added "for incidentals. All room items: toilet paper, tissue, soap, coffee creamer - cheapest value items. Bed bugs!
Bodde här 2 nätter i april 2023
Svar från MP 17 apr. 2023
Thank you for your 2 night stay. We will address these issues. Our breakfast is continental. We do offer coffee, juice, toast, and 2 kinds of cereal with this.

8/10 Bra

Rebecca

Reste i grupp
Gillade: Renlighet och personal och service
It was easy to get to, lady at the desk was very friendly
Bodde här 1 natt i mars 2023
Svar från Manish 6 apr. 2023
Thank you for staying with us. We hope to see you again in the future.

2/10 Väldigt dåligt

Jacob

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Disgusting Filth
Upon arrival, we noticed several unacceptable conditions of the room. First being how the front door would not close, allowing the below freezing temperatures into the room. So much so the heating in the room did nothing to combat. Second being the numerous human bodily fluid stains covering the sheets and furniture. It was a disgusting and hazardous environment and we requested a refund, to which the property denied. We paid for a livable space for the night and we were not given that nor were we reimbursed. We stayed at the motel 6 down the road. We will be contacting the property higher management and will look into legal action if we cannot get the almost $70 we spent on this pig pen they call a hotel.
Bodde här 1 natt i mars 2023
Svar från mp 22 mars 2023
Sorry you had this experience. We strive on our housekeeping . When booked with 3rd party sites we don't collect the money they do. We will address these issues.

8/10 Bra

Edward

Bodde här 1 natt i mars 2023
Svar från mp 3 apr. 2023
Thank you for staying with us.

4/10 Dåligt

Monica

Affärsresenär, Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
We chose this location because it advertised a gym on site. Evidently there has not been one there for about 5 years! Please update the listing. Breakfasts was also very disappointing, everything was stale.
Bodde här 1 natt i mars 2023
Svar från mp 6 mars 2023
Thank you for your feedback. Our breakfast is cold breakfast . Sorry to hear this.