Thanks so much for your feedback, we do hope that you will stay with us again in the future.

Dear Guest, We would love to make sure you are taken care of for your stay. Please reach out to me so I can assist you. I believe your room was prepaid and we will reverse the charges but that will only send it back to the 3rd party used to book the room. We need to get them involved to get the money returned to you from them. I will be more than happy to assist you in this matter.

Nikki, Thanks so much for your feedback. I will share your comments with the Head Housekeeper and the Housekeeping staff so we can get these items taking care of. We are in the process of deep cleaning rooms as a result of your feedback. I appreciate your comments and have taken them to heart. I hope we see you again in the future.

Aaron, I want to apologize for the situations you encountered. I will do everything in my power to get the items mention corrected so these situations do not continue for future guests. I do hope you will stay with us again in the future.

Thanks so much for your feedback. We hope you will stay with us again in the future.

Chastity, Thanks so much for your feedback. I am so happy to hear you enjoyed your stay with us. We hope to see you again again in the future.

Dear Valued Guest, I will share your feedback with my housekeeping staff. As well as the Maintenance staff. I will definitely, check with our vendor about a better brand of tea. Thanks so much for your feedback. I do hope you will visit us again.

Aaron, Thanks so much for your feedback. I do hope you will stay with us again in the future.

Thanks so much for your feedback. We value you as a guest and hope to see you again.

Robin, Thanks so much for your feedback. We are pleased to hear that you enjoyed your stay. We hope to see you again when you are in the area.

Thanks so much for your feedback. We do value you as a guest and hope to see you again in the future.

Deaf Valued Guest, Thanks so much for your feedback. We value you as a guest and hope to see you again when you are in the area.

Geoff, Thanks so much for your feedback. I apologize for the inconveniences you encountered. We will work on the items you have mentioned. We do hope you will stay with us again and give us another try to exceed your expectations.

Thanks so much for the very positive feedback. We are thrilled to hear from you and honored to be your lodging choice. We do hope you stay with us again.

Thanks so much for your feedback. We do hope to see you in the future.

Good Morning, Thanks so much for your feedback. We do hope you will stay with us again in the future.

We apologize for not exceeding or meeting your expectations, We strive to do so. We do hope you will stay with us in the future so we have a chance to do so.

Dear Beth, I apologize for the outlets in the room, I will have the maintenance person check those in the rooms as he preventative maintenance the room. I have spoken to the housekeeping staff about the smell of smoke in the rooms and reporting these so we can charge accordingly.

Dear Valued Guest Thanks so much for your feedback. I do hope we see you again in the future.

Thanks so much for your feedback. We hope to see you again in the future

My sincerest apologies that you didn't enjoy your stay with us. I do hope you will give us another chance when you are in the area.

Dear Valued Guest, I thank you so much for your feedback.. I will pass the review information on to Arabelle. I do apologize for the issues you encountered though.

Patrick, I sincerely apologize. Please reach out to me so I can find the room number so I can have it attracted.

Thanks so much for your feedback. We appreciate your review and do hope you stay with us again. Soon.

Thanks so much for your feedback. I apologize we did not meet or exceed your expectations. I do hope you will give us another try when you are in the area again.

Chris, I will speak with the HHK about the bathroom cleanliness. I am always working on the breakfast selection. I thank you for your feedback and do hope you will stay with us again when you are in the area.

I apologize for the unpleasant experience you had during your last stay with us.

Thanks so much for your feedback, I will speak with the Maintenance person to insure we are correcting the weatherstripping to correct this problem. I have also spoken with the phone provider to see if they can correct the glitch that is occurring with the phone message lights. I do h ope you will stay with us again in the future when in the area.

Thanks so much for your feedback, I apologize for the mini fridge missing it's dial. I will make sure the housekeeping and Maintenance staff look at these today. So we can get this corrected. I do hope you will stay with us again in the future.

Thanks so much for your feedback. I appreciate it and do hope you will stay with us again.

Dear Valued Guest, I apologize for Not Exceeding your Expectations which is our goal. I do hope you will stay with us again when you are in the area so we can have another chance to WOW you.

Sasha, Yes the Elevator had been down for a week while the service company located the part to repair it. And I apologize whole heartedly for that, it was a real inconvenience. I have spoken to the housekeeping and maintenance department about the housekeeping issues you experienced so we can make sure that it doesn't occur again. I am showing that the refund was transmitted from out system on the date we spoke on the phone, I am unsure as to why it hadn't happened made it back to your account after 3 to 5 business days for credit or 7 to 10 for debit. I do hope that you bank was able to get it corrected. Again, I apologize for this situation as well.

My apologies for the warmth of the building as the housekeepers open the windows for fresh air when cleaning. I have since told them not to do this. I have the professional carpet cleaner scheduled to come when we aren't running full and can get him into rooms. And i have spoken to the breakfast person about the importance of insuring a clean inviting area. I do apologize for these inconveniences and thank you for the feedback.

Thanks so much for your feedback

Thanks so much for your feedback. We hope to see you again in the future. We appreciate your business and value you as our guest.

Thanks so much for the feedback, We appreciate your business. We hope to see you again in the future

Thanks so much for your feedback, We value you as our guests and hope to see you when you are in the area again.

Margaret, I thank you for your feedback, I will have the room you were in treated for crickets and centipedes. As for the elevator, unfortunately, we had a transformer blow and catch fire and the surge from this created the mother board to blow. We are currently waiting on the part to come in so it can be replaced. I am genuinely sorry for these inconveniences.

Dear Valued Guests, We thank you for you feedback, I do apologize that we didn't exceed your expectations. I do hope that when you are in the area you will be able to stay with us again.

James, I thank you for your feedback, I apologize for experience. We have scheduled the carpet cleaners to come in the near future. The landscaping company is giving us bids to prune the bushes. And we have plans to repaint the pool at the end of the travel season.

Amber, Thanks so much for your feedback, I have spoken to housekeeping about the need to report rooms that were smoked in so we can get them deep cleaned. As well as charge the smoking fee. I apologize for this inconvenience and hope you will stay with us again in the future.

Thanks so much for your feedback, We appreciate it. I do hope you will stay with us again in the future if you are in the area.