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Recensioner av Casino Queen Hotel

3 out of 5
Casino Queen Hotel
200 Front Street, East St. Louis, IL

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 593 av 1427 recensioner" "
8 - Bra i betyg. 397 av 1427 recensioner" "
6 - Okej i betyg. 245 av 1427 recensioner" "
4 - Dåligt i betyg. 106 av 1427 recensioner" "
2 - Väldigt dåligt i betyg. 86 av 1427 recensioner" "

8,0/10

Renlighet

8,2/10

Personal och service

7,0/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

4/10 Dåligt

Jennifer

Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Room though clean was shabby. Large tear in carpet, all the lamp shades were torn and furniture has seen better days. Just sad state
Bodde här 1 natt i maj 2024

8/10 Bra

Sally

Gillade: Renlighet och personal och service
Bodde här 2 nätter i maj 2024
Svar från Hotel Management 14 maj 2024
Hello Sally, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

6/10 Okej

Megan

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Cleaning staff needs to clean showers better. Everything else was good.
Bodde här 1 natt i maj 2024
Svar från Hotel Management 12 maj 2024
Hello Megan, thank you for taking a moment and giving us your feedback. We will be sure to get with our housekeeping team and use your feedback as an opportunity to better improve our product and services. We truly appreciate you choosing to stay with us, and we look forward to seeing you again.

8/10 Bra

Tommy

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Transportation to and from baseball park
Bodde här 1 natt i maj 2024
Svar från Management 9 maj 2024
Thank you for the 4-star review! We take pride in knowing that our guests enjoyed the game and the great ride. We appreciate you taking the time to provide us with your feedback and look forward to seeing you on your next visit!

6/10 Okej

Brendon

Reste med sin partner
Gillade: Bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
To begin with the casino was the highlight. Very clean, well lit, non smoking, Deccent game selection for the size. The staff in the casino and hotel were great, but the hotel was rough. To be charging premium prices for a two star at best is laughable. The rooms haven’t been remodeled or upkept in years. The water pressure is somehow too much, feels like a fire hose. Torn up carpet and doors don’t fully latch. Overall would stay again if it was cheaper because there is plenty of positives. The casino was nice, location to the tram was convenient and the shuttle service was great. Aslong as you set your bar low it is fine, just hunt for deals.
Bodde här 2 nätter i maj 2024
Svar från DraftKings at Casino Queen 8 maj 2024
We appreciate your detailed feedback about your recent stay with us. While we're glad to hear that you enjoyed our casino, convenient location, and excellent staff, we're sorry to learn that your experience with the hotel fell short of your expectations. Please accept our apologies for any inconveniences caused by the condition of the rooms. Your comments are invaluable to us, and we'll use them to address areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience. Thank you for sharing your thoughts with us.

10/10 Fantastiskt

Troy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
been a few years since i stayed here. The rooms are much nicer and cleaner than the past. The food was 100x better - we ate the pizza and it was the best pizza i have ever had at any casino. Great job !
Bodde här 1 natt i april 2024
Svar från DraftKings at Casino Queen 8 maj 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your recent stay with us and noticed the improvements we've made over the years. We take great pride in providing clean and comfortable rooms for our guests, and we're delighted that you found them to be much nicer. As for the food, we're thrilled to hear that our pizza exceeded your expectations! We'll be sure to pass along your compliments to our culinary team. We can't wait to welcome you back for another unforgettable experience!

6/10 Okej

Holly

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The hotel is in the boonies and a dead zone as far as restaurants, gas stations and shopping.
Bodde här 2 nätter i maj 2024
Svar från Hotel Management 7 maj 2024
Hello Holly, thank you for giving us a review. We are located really close to the Mississippi River which makes us a little farther from many businesses, but we are still within a five-minute drive from most major attractions and necessities. Thank you for choosing to stay with us and we look forward to your next visit.

10/10 Fantastiskt

James

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Hotel Management 7 maj 2024
Hello James! Thank you so much for the wonderful review. We thank you for choosing to stay with us and we look forward to seeing you again!

6/10 Okej

Shawn

Gillade: Personal och service
Stayed for 2 nights Apr 20-22, 2024. Hotel room had nice view of river and Arc. Train was conveniently located. Shuttle service for the game was nice to have. Floors were dirty. Only 1 elevator was working, at peak times would take up to 10 mins.Was charged a deposit of $142USD. Been almost 2 weeks and still have not received my deposit back. Tried calling their number but doesnt seem to connect. $142USD seems pretty steep for a deposit and would like it back!
Bodde här 2 nätter i april 2024
Svar från DraftKings at Casino Queen 8 maj 2024
We appreciate you taking the time to share your experience with us. It's fantastic to hear that you enjoyed the view of the river and Arc from your room, and that you found the train and shuttle service convenient for your stay. However, we're truly sorry to hear about the issues you encountered with cleanliness and elevator wait times. Rest assured, we take your feedback seriously and will address these concerns promptly to ensure a better experience for all our guests.Regarding the deposit, we apologize for any inconvenience you've experienced. We understand the importance of timely refunds. We find that most delays are pending from the individual's bank returing. Please reach out to our customer service team directly with your booking details, and we'll see if there is anything we can do on our end.Once again, we apologize for the inconvenience, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future for a much-improved stay.

10/10 Fantastiskt

pam

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Is to find off the hwy.
Bodde här 1 natt i april 2024
Svar från Hotel Management 3 maj 2024
Hello Pam, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

10/10 Fantastiskt

Noah

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel
Bodde här 1 natt i april 2024
Svar från Hotel Management 3 maj 2024
Hello Noah, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

8/10 Bra

Brian

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Train will keep you awake, other than that not a bad stay
Bodde här 2 nätter i april 2024
Svar från Hotel Management 3 maj 2024
Hello Brian, thank for taking a moment and giving us a review. We truly appreciate your business and look forward to seeing you again.

10/10 Fantastiskt

Kevin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The close proximity to everything we wanted to do
Bodde här 1 natt i april 2024
Svar från Hotel Management 26 apr. 2024
Hello David! Thank you so much for the amazing review! We appreciate you and we look forward to seeing you again.

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Had a great time at the casino
Bodde här 1 natt i april 2024
Svar från Hotel Management 26 apr. 2024
Hello Robert, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again

2/10 Väldigt dåligt

payten

Bodde här 2 nätter i april 2024
Svar från Hotel Management 26 apr. 2024
We’re sorry to hear that your experience wasn’t up to par. We invite you to message directly with any additional feedback that you feel would help us improve going forward.

4/10 Dåligt

Tanner

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Hotel Management 26 apr. 2024
We’re sorry to hear that your experience wasn’t up to par. We invite you to message directly with any additional feedback that you feel would help us improve going forward.

6/10 Okej

Wendy, Mounds

Reste med sin partner
Gillade: Renlighet
Staff wasn’t friendly but wasn’t rude either. Just didn’t feel welcoming. The room needed update as well as the other areas of the hotel I seen. No breakfast and the coffee wasn’t anything to speak of
Bodde här 1 natt i april 2024
Svar från Hotel Management 28 apr. 2024
Hello Wendy and thank you for taking a moment and giving us a review. We will like to sincerely apologize for the encounter you had with our front desk staff. We strive to give the best customer service possible and we apologize for falling short during your visit. Thank you for taking a moment and sharing your feedback regarding your room. We appreciate you giving us your insight and we will pass it along to the approach parties. Once again, we thank you Wendy and we hope to see you again soon.

6/10 Okej

Nicholas

Reste i grupp
Always love the view
Bodde här 4 nätter i april 2024
Svar från Hotel Management 21 apr. 2024
Hello Nicholas, thank you for taking a moment and giving us a review. We truly appreciated having you as our guest and glad that you enjoyed your view! Thank you and we will see you on your next visit.

10/10 Fantastiskt

Edward

Bodde här 1 natt i mars 2024
Svar från Hotel Management 21 apr. 2024
Hello Edward, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

8/10 Bra

Michelle

Bodde här 1 natt i april 2024
Svar från Hotel Management 12 maj 2024
Hello Michelle! Thank you so much for the amazing review! We appreciate you and we look forward to seeing you again.

4/10 Dåligt

Annamicka

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Upon check-in, the clerk was very nice and friendly when we got to the room the floor was very dirty. It turned our white socks, black, Brown. our car alarm went off and put our car on lockdown because someone tried to break in. The bedding was very dirty. There was hair. The walls also had dripping marks on it, and the TV did not work.
Bodde här 1 natt i april 2024
Svar från Hotel Management 3 maj 2024
Hello Annamicka, thank you for taking a moment and giving us a review. We are happy to hear that the staff gave you such an amazing welcome. We sincerely apologize for the inconvenience caused to you during your stay. We take pride in the product and service we provide for our guest and to know we fell short of that is disheartening to hear. The issues you expressed are not of our standards and we will be meeting with the housekeeping team and using your experience as a teachable moment to ensure we are bettering ourselves. Again, thank you for your feedback Annamicka and we hope to have another opportunity in the future to make it right.

6/10 Okej

Conor, Oak Harbor

Gillade inte: Renlighet
Bodde här 2 nätter i april 2024
Svar från Management 18 apr. 2024
We’re sorry to hear that your experience wasn’t up to par. We invite you to message directly with any additional feedback that you feel would help us improve going forward.

8/10 Bra

David

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
The room smelled of Marijuana. They used a heavy dose of cleaning liquid to try and cover it. The smell was all over the hotel, not just our room. Hair on the floor in the bathroom, frgot to sweep. Broken lamp. Beds were clean. For one night it was ok, ive stayed st worse.
Bodde här 1 natt i april 2024
Svar från Hotel Management 21 apr. 2024
Hello David, thank you for taking the time to share your experience, and we sincerely apologize for the inconveniences you encountered during your stay with us. We deeply regret that we did not meet your expectations, and we appreciate your valuable feedback as it helps us improve our services. The cleanliness of the room you were assigned is unacceptable, and we apologize for this oversight. Rest assured, we will be reinforcing our housekeeping protocols and conducting additional training to prevent such occurrences in the future. Your satisfaction is our top priority, and we would like to make things right. Again, we apologize for the shortcomings you experienced, and we hope you will consider giving us another opportunity to exceed your expectations in the future.

8/10 Bra

Brenda

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel and the service were great but party goers were too noisy in the middle of the night.
Bodde här 1 natt i april 2024
Svar från Hotel Management 21 apr. 2024
Hello Brenda, thank you for taking a moment to give us such an amazing review. We are glad to hear that you enjoyed your stay with us and that the team gave you such a warm and friendly welcome. We apologize for the noisy neighbors you had, if you stay with us in the future please do not hesitate to alert the front desk so they may handle the situation immediately. We look forward to your next visit with us.

10/10 Fantastiskt

Randy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a good, comfortable night's sleep. Staff was friendly and was very quiet at night.
Bodde här 1 natt i april 2024
Svar från Hotel Management 13 apr. 2024
Hello Randy, thank you for taking a moment to give us such an amazing review. We are glad to hear that you enjoyed your stay with us and that the team gave you such a warm and friendly welcome. We look forward to your next visit with us.

4/10 Dåligt

elizabeth

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Carpet was filthy in our room. Walking in socks, I tracked dirt into the bed (lots), so had to clean my feet to get in bed after that. Staff directed us to casino twice for breakfast because they didn't know the coffee shop is not open Monday and Tuesday. Metro is LITERALLY next to hotel; you can carry a bike (or just yourself) up the metro elevator and then take a short ramp to use the pedestrian walkway over the bridge. But lady at desk said she had no idea how to do that, even just to walk. Very uninformed staff. Had to ask twice for a receipt (they charged a deposit at desk). Was told "you registered via expedia. You don't need one, because the deposit/hold won't be on your card later." I said, "you put a deposit hold on my card that you may not remove in error later, so I need the receipt." I got a receipt with a huffy sigh.
Bodde här 2 nätter i april 2024
Svar från Hotel Management 14 apr. 2024
Hello Elizabeth, thank you for taking the time to share your experience, and we sincerely apologize for the inconveniences you encountered during your stay with us. We deeply regret that we did not meet your expectations, and we appreciate your valuable feedback as it helps us improve our services. The cleanliness of the room you were assigned is unacceptable, and we apologize for this oversight. Rest assured, we will be reinforcing our housekeeping protocols and conducting additional training to prevent such occurrences in the future. Regarding the front desk service, your feedback is crucial in holding us accountable for the quality of service we aim to provide. We will be addressing the issues you raised with our team to ensure that our staff is attentive, respectful, and responsive to our guests' needs. We understand your frustration, and we genuinely appreciate your patience and understanding during this challenging time. If there is anything specific you would like us to address or if you have additional details to share, please feel free to contact us directly. Your satisfaction is our top priority, and we would like to make things right. Again, we apologize for the shortcomings you experienced, and we hope you will consider giving us another opportunity to exceed your expectations in the future.

8/10 Bra

Michael, Chandlerville

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The bed was fantastic as far as sleeping and the room was fairly quiet. The shower was terrible the water barely came out of shower head. Only one elevator was working. and the cart to take our luggage up to the room had a flat tire to low tire. when i told the front desk they put it back with the other carts and when I came back down the next day the tire was still flat, but in with the other cart. I almost took it again. Their was no place to get food after 10 pm except for one chicken restaurant that only served chicken or a salad on the facility.
Bodde här 1 natt i april 2024
Svar från Hotel Management 14 apr. 2024
Hello Michael and thank you for taking a moment and giving us a review. We are delighted to hear that you enjoyed your bed and room. We would like to thank you for notifying us about the shower head in your room, we will be sure to have maintenance fix that problem. We do apologize about the luggage cart being flat and we appreciate you for notifying us of this issue. Unfortunately, we do only have one restaurant open after 10pm which is That Chickn' Place but we do have several other restaurants open during the day.

10/10 Fantastiskt

Robert

This was the night before the Eclipse. Very accommodating. No price gouging! Thank you
Bodde här 1 natt i april 2024
Svar från Hotel Management 12 apr. 2024
Hello Robert, thank you for taking a moment and giving us a review. We truly appreciated having you as our guest! Thank you and we will see you on your next visit.

6/10 Okej

Trevor

Gillade inte: Renlighet
Bodde här 1 natt i april 2024
Svar från Hotel Management 12 apr. 2024
Hello Trevor, thank you for taking the time and leaving us a review. If you would like to share any further insight regarding your stay please reach out to our management team. We appreciate you choosing to stay with us and we hope to see you again soon

6/10 Okej

Danny

Bodde här 1 natt i april 2024
Svar från Hotel Management 12 apr. 2024
Hello Danny, thank you for taking the time and leaving us a review. If you would like to share any further insight regarding your stay please reach out to our management team. We appreciate you choosing to stay with us and we hope to see you again soon

4/10 Dåligt

Kailyn

Gillade inte: Boendets skick och faciliteter
Bed Uncomfortable, can hear doors slamming all night
Bodde här 3 nätter i april 2024
Svar från Hotel Management 14 apr. 2024
Hello Kailyn, thank you for sharing your feedback with us regarding your recent stay at our hotel. We appreciate your comments and regret to hear that the firmness of the bed didn't meet your preferences. We understand that personal comfort when it comes to mattresses can vary greatly from person to person. Please know that your feedback is valuable to us, and we will take it into consideration as we aim to continuously improve our accommodations. We apologize for the noise you experienced during your stay, in the future please do not hesitate to notify the front desk so they may rectify and issue immediately. Once again, we thank you for choosing to stay with us and we look forward to seeing you again.

6/10 Okej

Becky

Reste med familjen
Gillade inte: Renlighet och bekvämligheter
The room had not been vacuumed in some time, one elevator was not working, and of the 4 eating options the website said were available, only 1 was open.
Bodde här 1 natt i april 2024
Svar från Hotel Management 14 apr. 2024
Hello Becky, we appreciate you taking the time and leaving us a review. We are actively working to address the elevator issues to ensure a smoother experience for our guests. The cleanliness of the room you were assigned is unacceptable, and we apologize for this oversight. We are sorry that you did not get to experience all of our available restaurants and we hope you get another chance to during your next visit. Once again we thank you Becky and we hope you have a great day!

8/10 Bra

Ramiro Andrew

Reste med familjen
Gillade inte: Bekvämligheter
The property was close to downtown and the arch was a nice view from my stay. Walking distance to metrolink
Bodde här 2 nätter i april 2024
Svar från Hotel Management 8 apr. 2024
Hello Ramiro, thank you for taking a moment and giving us a review. We are glad you enjoyed your stay with us and that you got a chance to experience our amazing view of the Saint Louis Gateway Arch. We look forward to seeing you on your next visit!

10/10 Fantastiskt

Mike

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convenient
Bodde här 1 natt i april 2024
Svar från Hotel Management 7 apr. 2024
Hello Mike, thank you for taking a moment and giving us a review. We are glad to hear that your enjoyed your recent stay with us, we look forward to seeing you next time.

10/10 Fantastiskt

Nancy

Bodde här 1 natt i april 2024
Svar från Hotel Management 26 apr. 2024
Hello Nancy, thank you for the great review! We appreciate your business, and we are glad you enjoyed your stay with us.

10/10 Fantastiskt

Stephen

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The girls at check-in were awesome and the woman security guard was awesome as well
Bodde här 1 natt i april 2024
Svar från Hotel Management 6 apr. 2024
Hello Stephen, thank you for taking a moment to give us such an amazing review. We are glad to hear that you enjoyed your stay with us and that the team gave you such a warm and friendly welcome. We look forward to your next visit with us.

6/10 Okej

Regan

Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
We like this property because it is close to the MetroLink. Easy to get to activities downtown. The hotel chatges a $100 deposit that is like pulling teeth to get back. Our room was a king on the 2nd floor. The room was clean but the mattress was way too firm. The air conditioner was extremely loud and woke us up multiple times overnight.
Bodde här 1 natt i april 2024
Svar från Hotel Management 6 apr. 2024
Hello Regan, thank you for taking a moment to give us your feedback, we greatly appreciate it. We would like to apologize for the noise from the air conditioner, we do have 24-hour maintenance available to resolve issues such as the room you addressed. If you choose to stay with us in the future, please do not hesitate to alert the from desk so they may handle any and all issues immediately. We are sorry to hear that you did not find the bed comfortable, and we do apologize for any inconvenience that caused you during your stay. In regard to the deposit, we do release it at check out and then it is up to your financial institution regarding how long it will take to become available to you again. Once again Regan, we thank you and we hope to see you again in the future.

8/10 Bra

Daniele

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There beds are ao comfy the staff at the front desk wasnt the nicest the room cleaners were super sweet. I would think for the price they would have breakfast considering they have the room for ot but all in all it was nice
Bodde här 1 natt i april 2024
Svar från Hotel Management 6 apr. 2024
Hello Daniele, thank you for taking a moment and giving us a review. We would like to apologize for the unpleasant encountered you experienced with the front desk. We strive to give excellent guest services and we apologize for not meeting our own standards during your interaction. We are glad to hear about how sweet our housekeepers were during your visit, and we will be sure to share that feedback with them. We appreciate you for choosing to stay with us and we look forward to your next visit.

8/10 Bra

Kelley

Bodde här 2 nätter i mars 2024
Svar från Hotel Management 26 apr. 2024
Hello Kelley, thank you for taking a moment and giving us a review. We are glad to hear that your enjoyed your recent stay with us, we look forward to seeing you next time.

6/10 Okej

Gaurav

Reste med familjen, Reste med sin partner
Gillade: Renlighet
There were some rambunctious families on our floor which caused some inconvenience for us. The hotel staff were able to manage it eventually by speaking to them but that was after an hour of all that noise late night. The area didn't seem very safe to be outside even within the complex of this place. They said they microwaves available and led us to believe that it was available in the rooms. They actually had only one 80s microwave oven in the common room and none in the rooms which was very annoying since we made our food plans based on having the microwave in the room. The dining room seemed like an abandoned place from the walking dead.
Bodde här 3 nätter i mars 2024
Svar från Hotel Management 2 apr. 2024
Hello Gaurav, thank you for taking a moment and giving us your feedback. We apologize for the delay in resolving the noise issue that you experienced, we try our best to respond immediately when someone reports a complaint. In regard to safety, we do have security as well as 24 hour surveillance and we encourage all our guest to report any and all suspicious activity they see. We do have a microwave for guest us available 24 hour in our lobby, we apologize for the inconvenience this caused during your stay. Once again we thank you Gaurav and we appreciate you for choosing to stay with us.

10/10 Fantastiskt

tonya

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Hotel Management 2 apr. 2024
Hello Tonya, thank you for the wonderful review and we appreciate you choosing to stay with us.

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was nice and clean other than a few noticeable exceptions. Otherwise, the staff were friendly and accommodating an extremely helpful
Bodde här 1 natt i mars 2024
Svar från Hotel Management 2 apr. 2024
Hello Michael, thank you for taking a moment and giving us a review. We are glad you had a wonderful time with us. We will be sure to share your kind words with our team. We look forward to seeing you on your next visit!

6/10 Okej

Emil

Bodde här 2 nätter i mars 2024
Svar från Management 20 apr. 2024
Thank you for the -star review! We take pride in knowing that our continued efforts at excellence are working. If you care to share further details about your experience, we invite you to message us.

10/10 Fantastiskt

Amber

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like the location
Bodde här 1 natt i mars 2024
Svar från Hotel Management 2 apr. 2024
Hello Amber! We appreciate the review and glad that you had a great stay! Thank you and we hope to see you soon!

6/10 Okej

RuthAnne

Gillade: Renlighet
Bodde här 1 natt i mars 2024
Svar från Hotel Management 2 apr. 2024
Hello RuthAnne, thank you for choosing to stay with us and we appreciate you taking the time and giving us a review.

10/10 Fantastiskt

Adiel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good experience
Bodde här 2 nätter i mars 2024
Svar från Hotel Management 30 mars 2024
Hello Adiel, thank you for taking a moment and giving us such a great review. We appreciate you choosing to stay with us, and we look forward to your next visit.

10/10 Fantastiskt

Lesley

Gillade: Renlighet och personal och service
The price was good
Bodde här 2 nätter i mars 2024
Svar från Hotel Management 30 mars 2024
Hello Lesley, thank you for taking a moment and giving us a review. We are glad that you enjoyed your stay with us, and we look forward to seeing you again.

6/10 Okej

Christina

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hole in the carpet and one of the drawers in the dresser was broken.
Bodde här 3 nätter i mars 2024
Svar från Hotel Management 30 mars 2024
Hello Christina, we appreciate you taking the time to provide us with your feedback. We apologize for the hole in the carpet as well as the broken dresser. We take the appearance and functionality of our rooms very seriously, and your feedback is invaluable in helping us improve. Thank you for bringing these issues to our attention, and we appreciate you for choosing to stay with us.

10/10 Fantastiskt

Erin

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nothing is walkable, but less than 2 miles from downtown St. Louis. Room clean and nice. Pool was closed.
Bodde här 1 natt i mars 2024
Svar från Hotel Management 30 mars 2024
Hello Erin, thank you for giving us a review. We are located really close to the Mississippi River which makes us a little farther from many businesses, but we are still within a five-minute drive from most major attractions and necessities. We are glad to hear that you enjoyed your stay with us, and we apologize that you did not get the chance to enjoy the pool. Thank you for choosing to stay with us and we look forward to your next visit.

6/10 Okej

Monika

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
The only reason to stay at this hotel - unless you are gambling - is the amazing view of the river and Arch. Then the price of the room is worth every Penny. There is no restaurant in the hotel. Dining is limited in the Casino and expensive for what is offered.
Bodde här 1 natt i mars 2024
Svar från Hotel Management 29 mars 2024
Hello Monika, thank you for taking a moment and giving us a review. We are glad you enjoyed your view of the Saint Louis Arch and Mississippi River during your stay. We currently do not have any dining venues in the hotel, but we do have several in the casino, ranging in both price and cuisine. Once again, we thank you Monika and we look forward to seeing you again.