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Recensioner av Craigshire Suites

3 out of 5
Craigshire Suites
1881 Craigshire Rd, Maryland Heights, MO

Recensioner

7,0

Bra

10 - Fantastiskt i betyg. 336 av 1108 recensioner" "
8 - Bra i betyg. 311 av 1108 recensioner" "
6 - Okej i betyg. 168 av 1108 recensioner" "
4 - Dåligt i betyg. 110 av 1108 recensioner" "
2 - Väldigt dåligt i betyg. 183 av 1108 recensioner" "

7,2/10

Renlighet

8,0/10

Personal och service

6,8/10

Bekvämligheter

7,2/10

Boendets skick och faciliteter

5,6/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Richard S

Gillade inte: Boendets skick och faciliteter
Very noisy neighbors paper thin walls in could hear people walking around upstairs in all hours of the night
Bodde här 1 natt i maj 2024

8/10 Bra

Teresa

Gillade: Renlighet och bekvämligheter
Great customer service
Bodde här 7 nätter i april 2024

2/10 Väldigt dåligt

Kaylen

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
I checked in and checked right back out- i was reluctant to even check in because of how the property looked when i pulled up. These are run down apartments surrounded by very sketchy looking individuals. As soon as we walked in our room we were hit with the smell of cigarette smoke (a non smoking room) I’m 4 months pregnant and didn’t want to be sick or risk my babies life so we left immediately. There is no front desk so we had to talk to a lady through a zoom video meeting. She was extremely short and unfriendly. Don’t waste your time or money staying here. Very scary. Dont trust the 7 stars- they’ve obviously paid for good reviews.
Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Alex

Gillade inte: Renlighet och boendets skick och faciliteter
At this property if you check in after hours you have to go through a operator on a virtual kiosk, my room needed to be redone like the carpet was long over do for new carpet there was a questionable stain on the carpet that might have been blood, the area this hotel was in was cool, fyi if your looking for a cheap hotel for a night pass this one up and go with extended stay or best western
Bodde här 1 natt i april 2024

8/10 Bra

Kathleen

Reste i grupp
Gillade: Renlighet och boendets skick och faciliteter
A bit far from restaurants.
Bodde här 1 natt i april 2024

6/10 Okej

Timothy

Gillade: Renlighet och boendets skick och faciliteter
Well to tell he truth i was creeped out there was a women out side the door to my room the whole night with a b a bunch of boxes and she was there every time i opened the door i could not get a hold of anyone in the office and couldn't sleep
Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Christine

Reste med familjen
Gillade inte: Bekvämligheter
Discusting, dirty,massive gagging smoke s.ell, dirty sheets, poor maintain ence, aweful virtual che k in, hard to find room, very run down. I would rathersleep in my car.
Bodde här 1 natt i april 2024

6/10 Okej

Kobe

Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Nikeriya

Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

Sarah

Bodde här 1 natt i februari 2024
Svar från Katherine 9 apr. 2024
Thank you for your feedback. We're sorry you were unhappy-we'll work hard to address the areas of your concerns. Thanks for letting us know.

4/10 Dåligt

Jeff

Gillade: Renlighet och rummets bekvämlighet
Management
In the morning called the front desk to ask if i could stay longer and pay after work, she. Said i could so whike waiting for the snow to stop so i could go work around 1pm. The other worker is knocking on my door saying she didn't ok this and i had to either pay this aecond or be gone immediately. I called her 4 times being nice ans saying sorry if i miss understood her earlier, she kept hamging up on me i asked if i had 10 minutes to shower she said no. The point here people is they let many of there guest go a week with out payment and she had a 52 dollar deposit so even if i wouldn't have paid they would have gotten 80 percent of the money for my second night. I feel that i have been discriminated against due to the fair housing act. The fair housing act does apply to hotels and it basically says that what you do for one person you must do for others. No way was i given the same treatment i have witnessed other peoplw receive from her and thia property on paymenta or money orweather thwy can stay in the room. Truthfully i am seriously thinking about pursuing charges on her and the property. Being that she is the manager she should know the rules on housing. Maybe even more will happen to her byt i feel completely offended by her and her actions towards me. Fyi the room was great minus the hot water.
Bodde här 1 natt i februari 2024

2/10 Väldigt dåligt

Cory

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Onsite staff was very friendly. But this property has major issues such as odorous rooms, cleanliness of the surfaces and sheets. It was endured but I won’t book again.
Bodde här 2 nätter i januari 2024
Svar från Katherine 2 feb. 2024
We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

2/10 Väldigt dåligt

J

Bodde här 1 natt i januari 2024
Svar från Katherine 2 feb. 2024
Thank you for your feedback. Upon further investigation we found that you did not stay in our rooms as you did not want to provide Identification and credit card upon arrival according to your message. Have a great day!

2/10 Väldigt dåligt

Stephen

Affärsresenär
Gillade inte: Boendets skick och faciliteter
I went through a third-party Orbitz to book the room and when I got there to check in, they decided to ask for $100 deposit which I didn’t have $100 to hold for them so therefore they would let me check in and they went on a ticket with my money for the booking as well I went to return it I give it back so I was left stranded to sleep in my car and they did not care because they said it’s policy but their policy was not located or no or acknowledged or printed anywhere in the third-party for customers to see if I would have known that maybe I would’ve had the money and I would’ve been stranded, but that was information that was unknown. Do not recommend this place , they leave out information
Bodde här 1 natt i januari 2024
Svar från Katherine 2 feb. 2024
We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

8/10 Bra

Amarietta

Bodde här 1 natt i januari 2024
Svar från Katherine 2 feb. 2024
Thank you for your feedback!!

2/10 Väldigt dåligt

James

Gillade inte: Rummets bekvämlighet
Waited in the lobby for ten minutes…the monitor was not working. Had to call and finally reached someone who didn’t speak english well. You should alert people that the guest will never see a human during check in. I’m going to blast you on social media.
Bodde här 1 natt i januari 2024
Svar från Katherine 2 feb. 2024
We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

8/10 Bra

Crystal

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Katherine 2 feb. 2024
Thank you for your feedback!!

8/10 Bra

Dashia'Nera

Bodde här 2 nätter i januari 2024
Svar från Katherine 2 feb. 2024
Thank you for your feedback!!

2/10 Väldigt dåligt

Freddie

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
We stayed there four years ago and it was very nice. They no longer have breakfast although it was listed. No kitchen supplies although it was listed. The room they gave us was dirty, we left I would not stay there the whole area was dirty and need a lot of maintenance.
Bodde här 7 nätter i december 2023
Svar från Katherine 2 feb. 2024
We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

6/10 Okej

wane

I like the room and it was clean but it had a heavy smell of cigarettes in the outside was just so dirty and dog poop was everywhere that's what I didn't like
Bodde här 1 natt i januari 2024
Svar från Katherine 2 feb. 2024
Thank you for your feedback. We are glad that you liked the room. We will work hard to address the areas of trash and dog feces. Thanks for letting us know.

4/10 Dåligt

Demetria

Straighten up
In the room was ok could use a vacuum but the outside presentation was horrible trash everywhere outside
Bodde här 1 natt i december 2023
Svar från Katherine 2 feb. 2024
We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

10/10 Fantastiskt

Kiele

Bodde här 1 natt i december 2023
Svar från Katherine 2 feb. 2024
Thank you for your feedback!! We are glad you enjoyed your stay and look forward to your next visit!!

2/10 Väldigt dåligt

Tahji

Bodde här 2 nätter i december 2023
Svar från Katherine 2 feb. 2024
We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

10/10 Fantastiskt

Jesse

Affärsresenär, Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
👍
Bodde här 1 natt i december 2023
Svar från Katherine 19 dec. 2023
Thank you so much for your feedback! We are glad you enjoyed your stay and look forward to your next visit to St. Louis!!

10/10 Fantastiskt

Eric

Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Katherine 19 dec. 2023
Thank you so much for your feedback! We are glad you enjoyed your stay and look forward to your next visit to St. Louis!!

2/10 Väldigt dåligt

Jacqueline

Bodde här 1 natt i oktober 2023
Svar från Katherine 23 nov. 2023
We're sorry you are unhappy and not understanding why you continue to extend your stay if you are so unhappy. Please stop by the desk if you would like to discuss.

10/10 Fantastiskt

Guillermo

Bodde här 1 natt i november 2023
Svar från Katherine 23 nov. 2023
Thank you for your feedback! We are glad you enjoyed your stay! We look forward to your next visit to St. Louis!

2/10 Väldigt dåligt

Jane

Gillade inte: Rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Katherine 23 nov. 2023
Thank you for your feedback. We are sorry you were unhappy-we'll work hard to address the areas of your concern.Thanks for letting us know.

2/10 Väldigt dåligt

Lea

Gillade inte: Renlighet och boendets skick och faciliteter
I didn’t even go inside to check in the outside was filthy and the people that were hanging out around the property made me feel unsafe
Bodde här 1 natt i oktober 2023
Svar från Katherine 1 nov. 2023
Thank you for your feedback. We are sorry you were unhappy. Thank you for letting us know.

4/10 Dåligt

Bryan

Gillade inte: Boendets skick och faciliteter
Not very good
Bodde här 1 natt i oktober 2023
Svar från Katherine 1 nov. 2023
Thank you for your feedback. We are sorry you were unhappy - we'll work hard to address the areas of your concerns. Thank you for letting us know.

8/10 Bra

Margreta

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Very nice suite for the price. Inside is nice. Sketchy looking at first outside. Apparently some people live here full time. But ending up being ok. I would stay here again
Bodde här 1 natt i oktober 2023
Svar från Katherine 1 nov. 2023
Thank you for your feedback. We are glad you enjoyed stay and look forward to your next visit!!

2/10 Väldigt dåligt

Margaret

Reste med familjen
Gillade inte: Renlighet och rummets bekvämlighet
Worst "hotel" I've every stayed at
This property was absolutely awful. (I had stayed there previously when it was a Residence Inn.) I arrived after 8:00, and it was already dark. I couldn't believe it when I discovered the lobby isn't even open ALL WEEKEND! I had to check in at a kiosk in the vestibule, with a clerk who wasn't even on property, and was probably in a different country. After checking in and receiving my key from the kiosk machine, I then drove around to my room. There was trash all over the property, and many of the units looked like they are now apartments. There were Halloween decorations on many of the doors and railings, and bicycles, skateboards, desks, tables and other items laying outside of many units. The back of the property, where my room was, was very poorly lit. When I got to my room, I noticed that there were several pieces of particle board leaning up against the wall next to my door. There was also a file cabinet/nightstand with coins on top of it sitting outside the door, as well as trash. Also, the stairs leaning up to the room were quite uneven and one was broken. Photos from the room are attached. The room smelled terrible, and both the tile floor and carpet were sticky. Unlike the photo from the property, there were zero utensils, cups, or plates in the kitchen. The couch was dirty and had no throw pillows. There was no way I would sit on it, and the only other chair was the desk chair, which was dirty. Overall, the room was stinky, filthy, and unacceptable.
Bodde här 1 natt i oktober 2023
Svar från Katherine 19 okt. 2023
Thank you for your feedback. We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

2/10 Väldigt dåligt

Leticia

Gillade inte: Renlighet och bekvämligheter
Very dirty property. They advertise breakfast and coffee but when you get there they don’t have either. It’s says it’s a hotel but they don’t run it like one.
Bodde här 2 nätter i september 2023
Svar från Katherine 19 okt. 2023
Thank you for your feedback. We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

6/10 Okej

Verifierad resenär

Reste med familjen
When we first walked into the room all you smelled was stale cigarettes.
Bodde här 1 natt i september 2023
Svar från Katherine 3 okt. 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

6/10 Okej

Kristy M

Reste med familj och småbarn, Affärsresenär
Gillade: Bekvämligheter
Gillade inte: Renlighet
It was very noisy at night. You could here everything from the apartment above. Including the 2 am fight with the girlfriend who was called names I will not repeat on here. Thankfully my small kids were asleep.
Bodde här 2 nätter i september 2023
Svar från Katherine 3 okt. 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

2/10 Väldigt dåligt

Asia

Bodde här 1 natt i september 2023
Svar från Katherine 19 okt. 2023
Thank you for your feedback. We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

10/10 Fantastiskt

Chris

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Employees were very helpful and friendly they made my experience well worth it
Bodde här 1 natt i september 2023
Svar från Katherine 3 okt. 2023
Thank you so much for your feedback! We are so glad that our staff were able to help you. We look forward to your next stay in St. Louis!!

2/10 Väldigt dåligt

Deborah

Bodde här 1 natt i september 2023
Svar från Katherine 19 okt. 2023
Thank you for your feedback. We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

2/10 Väldigt dåligt

Joyce

Bodde här 2 nätter i september 2023
Svar från Katherine 19 okt. 2023
Thank you for your feedback. We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

8/10 Bra

Tim

Bodde här 1 natt i september 2023
Svar från Katherine 3 okt. 2023
Thank you for your feedback! We are glad you enjoyed your stay and we look forward to your next visit to St. Louis!!

2/10 Väldigt dåligt

Philip

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
We actually didn’t spend the night. The unit they gave us smelled very bad and inside out didn’t seem clean. Very poorly maintained. We had nightmares at the thought of staying there! Sorry to be so brutally honest, but I can’t recommend it!
Bodde här 1 natt i september 2023
Svar från Katherine 3 okt. 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

4/10 Dåligt

Jeff

Gillade inte: Renlighet
Craigshire nightmare
The place use to be very nice, but now they have long term people almost like an apartment complex. There are trailers with scrap metal on them. They put me right next to the basketball court after i had asked to move the first night. They said they would take care of it but it went on till 2 in the morning if not later each night. They no longer do breakfast, there is no front office person it is all done by a computer. The room had no utensils or anything. Had 2 wine glasses. The ice maker didnt work and a very poor job cleaning as there was trash behind the night stand. The only nice thing is the bed was supper comfortable. Other than that i wont be going back.
Bodde här 2 nätter i september 2023
Svar från Katherine 3 okt. 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

10/10 Fantastiskt

Wayne

Gillade: Renlighet och boendets skick och faciliteter
Had a good time
Bodde här 2 nätter i september 2023
Svar från Katherine 3 okt. 2023
Thank you for your feedback! We are glad you enjoyed your stay and we look forward to your next visit to St. Louis!!

2/10 Väldigt dåligt

Stacy, st louis

Bodde här 1 natt i september 2023
Svar från Katherine 19 okt. 2023
Thank you for your feedback. We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

2/10 Väldigt dåligt

Connie

Gillade inte: Renlighet
Awful! When u check in u have to talk to a person on video. The area around the place , was trashy looked like i was in a refugee camp. Not very clean in the suite . The only positive was the bed was comfortable.
Bodde här 1 natt i september 2023
Svar från Katherine 3 okt. 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. We are glad you enjoyed the comfortable bed. Thanks for letting us know.

6/10 Okej

gopal

Gillade inte: Renlighet och boendets skick och faciliteter
1. They assigned a room that was not on the map. The virtual front desk did not have a method to show a new layout that they claimed shows 121 Missing/Poor front desk services.
Bodde här 3 nätter i september 2023
Svar från Katherine 3 okt. 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

2/10 Väldigt dåligt

RaCelle

I booked a room online and no where online does it say anything about deposit. They then proceed to say that it must be a physical card and won’t accept one from Apple wallet. So I have already paid for a room that can’t be used. They tell me they are cancelling it on their end but I can’t receive a refund because they have a policy that’s not posted. Said it’s everywhere but I was able to book a hotel down the street without a deposit.
Bodde här 1 natt i september 2023
Svar från Katherine 3 okt. 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

6/10 Okej

Mel

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i augusti 2023
Svar från Katherine 3 okt. 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

8/10 Bra

Emily

Reste med sin partner
It’s okay overall.
Bodde här 2 nätter i augusti 2023
Svar från Katherine 3 okt. 2023
Thank you for your feedback! We are glad you enjoyed your stay and we look forward to your next visit to St. Louis!!

2/10 Väldigt dåligt

TERRY, Port Orchard

Gillade inte: Renlighet och bekvämligheter
First is an security defense to match Ft. knox...no person, just a machine kiosk in a small locked room. Finally got to my room. These are not "hotels" as we think of them..they are abandoned "dwelling" units from the '60s projects...updated no doubt, but still old. The kitchen and bathroom area were dirty...and worse yet: THE WHOLE HOUSE STANK OF CIGARETTE SMOKE! I didn't even stay there, just turned around, returned my key card, and found another legit hotel.
Bodde här 1 natt i augusti 2023
Svar från Katherine 3 okt. 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.