Exteriör
Se tillgänglighet

Recensioner av Hampton Inn St. Charles St. Peters

2.5 out of 5
Hampton Inn St. Charles St. Peters
3720 W Clay St, St. Charles, MO

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 472 av 1004 recensioner" "
8 - Bra i betyg. 289 av 1004 recensioner" "
6 - Okej i betyg. 130 av 1004 recensioner" "
4 - Dåligt i betyg. 68 av 1004 recensioner" "
2 - Väldigt dåligt i betyg. 45 av 1004 recensioner" "

8,6/10

Renlighet

8,8/10

Personal och service

8,0/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

ROBERT

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I was impressed with everything
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

candi

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Na
Bodde här 1 natt i april 2024
Svar från General Manager 30 apr. 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okej

Larry

Gillade: Personal och service och boendets skick och faciliteter
Property was fine. Problem was I could hear the woman next door as if she was right in my room. Wasn't her fault. She wasn't raising her voice or doing anything inappropriate, I guess the walls were just that thin. I was in 431. Also there was no place to sit at breakfast and I have Parkinson's, so was forced to skip that. Way too overpriced for what I got. But the staff was wonderful
Bodde här 1 natt i april 2024
Svar från General Manager 29 apr. 2024
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

6/10 Okej

Gary

Reste med familjen
Gillade: Personal och service
Dated room. A/C wasn’t working properly. TV remote didn’t work half of the time. USB charger didn’t work.
Bodde här 1 natt i april 2024
Svar från General Manager 29 apr. 2024
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

6/10 Okej

Keith

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från General Manager 29 apr. 2024
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Bra

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice property. Beginning to show some age. Overall…satisfied.
Bodde här 2 nätter i april 2024
Svar från General Manager 29 apr. 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Bra

Virginia

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
No issues with our stay.
Bodde här 2 nätter i april 2024
Svar från General Manager 15 apr. 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Fantastiskt

Brenda

Gillade: Bekvämligheter
Awesome
Bodde här 1 natt i april 2024
Svar från General Manager 10 apr. 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Fantastiskt

Tina, Woodinville

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was great.
Bodde här 1 natt i april 2024
Svar från General Manager 10 apr. 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

8/10 Bra

Sandra

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pretty reasonably priced
Bodde här 1 natt i april 2024
Svar från General Manager 15 apr. 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

6/10 Okej

nandakumar

Affärsresenär, Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter
Bathroom door needs a lock Toilet won’t flush well
Bodde här 3 nätter i mars 2024
Svar från General Manager 10 apr. 2024
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

4/10 Dåligt

Joshua, Belleville

Reste i grupp
Gillade inte: Boendets skick och faciliteter
Tired facility, needs a refresh. Doesn't compare to most other Hampton properties. Staff, while courteous, had difficulty managing the reservetion details and double charged my card.
Bodde här 1 natt i mars 2024
Svar från General Manager 27 mars 2024
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

2/10 Väldigt dåligt

Laura

Bodde här 1 natt i mars 2024
Svar från General Manager 15 apr. 2024
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

8/10 Bra

Diana

Affärsresenär, Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Room was nice. lots of restaurants across the highway 1 mile away. Expected better internet for the price of this hotel. Lack of ease as to how to upgrade to work quality internet. Nightmare disconnects when trying to work from the room using a teams meeting disconnected repeatedly. I didnt think i would need to call ahead about this matter. Manager was unreachable about this issue. Could have had instructions in the room if you need to work from your room. I just assumed that for the price of this room this was not going to be a problem. i inquired about it the night before my meeting and got no help or instructions.
Bodde här 2 nätter i mars 2024
Svar från General Manager 18 mars 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 Dåligt

Jonathan

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet
The carpet in the hotel room appeared it wasn't vacuumed in days. My socks were dirty after walking around in my room. There were many long hairs in the bathroom and embedded in the towels. The shower drain took a long time to drain and I couldn't finish the shower without the bathtub filling up with water.
Svar från General Manager 18 mars 2024
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

2/10 Väldigt dåligt

Adam

Bodde här 1 natt i mars 2024
Svar från General Manager 10 apr. 2024
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

10/10 Fantastiskt

Gregory

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property was clean& parking was great check in was smooth & checkout was excellent
Bodde här 1 natt i mars 2024
Svar från General Manager 4 mars 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

8/10 Bra

Layton, Acworth

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Safe, clean and convenient location
Bodde här 2 nätter i februari 2024
Svar från General Manager 4 mars 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Fantastiskt

Regina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean, nice breakfast. Good for 1 night passing through.
Bodde här 1 natt i februari 2024
Svar från General Manager 23 feb. 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Fantastiskt

Gregory

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything from check in to my stay there& check out was great& breakfast was good& ladies working in breakfast area was excellent.
Bodde här 1 natt i februari 2024
Svar från General Manager 20 feb. 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

2/10 Väldigt dåligt

Daniel

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Did not honor my Expedia booking when I went to check-in. Said they had no availability. No other explanation was given. Would never book at this Hampton Inn and may never book at any Hampton Inn in the future.
Bodde här 1 natt i februari 2024
Svar från General Manager 19 feb. 2024
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

10/10 Fantastiskt

Marilyn

Bodde här 1 natt i februari 2024
Svar från General Manager 25 mars 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Fantastiskt

Charles

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We enjoyed our stay very much no issues at all.
Bodde här 1 natt i februari 2024
Svar från General Manager 10 feb. 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

6/10 Okej

Richard

Affärsresenär, Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
We picked this hotel because it had a hot tub, but when we checked in we were tild that the hot tub has been down for some time now and dont know when it would be fixed. I wish the website stated that because we wouldve never stayed there. When we arrived they assigned us to a dirty room but it was fixed without an issue. For being a hotel by hilton, it felt more of a motel then a hotel. Staff was nice and friendly just the property was not what we expected.
Bodde här 1 natt i februari 2024
Svar från General Manager 8 feb. 2024
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

6/10 Okej

Shannon

Reste med familjen
Needs some deep cleaning and better repairs
Svar från General Manager 1 feb. 2024
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

6/10 Okej

Brandon

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från General Manager 31 jan. 2024
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

10/10 Fantastiskt

Alice

Great place! Clean and up to date!
Bodde här 1 natt i januari 2024
Svar från General Manager 29 jan. 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

2/10 Väldigt dåligt

Ronald

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
No hot water or conditioner in shower. Air conditioner filters were clogged. Teenage girls running around at 2 am
Bodde här 1 natt i januari 2024
Svar från General Manager 29 jan. 2024
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

6/10 Okej

James

Bodde här 1 natt i januari 2024
Svar från General Manager 27 jan. 2024
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

8/10 Bra

Cory

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från General Manager 23 jan. 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

6/10 Okej

Carl

Gillade: Personal och service
Needs to be refurbished. Shower control was stiff and didn’t shut off on first try. Toilet required multiple flushes to dispose of all waste. High fan setting on thermostat did not work.
Bodde här 1 natt i januari 2024
Svar från General Manager 23 jan. 2024
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

10/10 Fantastiskt

Gregory

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was excellent
Bodde här 1 natt i januari 2024
Svar från General Manager 15 jan. 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från General Manager 8 jan. 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Fantastiskt

Jason

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från General Manager 5 jan. 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Fantastiskt

Elise

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff when above and beyond when I lost something in our room and didn't realize until after check out. Housekeeping noticed in the sheets and was able to find my son's SMO braces.
Bodde här 1 natt i december 2023
Svar från General Manager 28 dec. 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Fantastiskt

Christina

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel, beds were comfy, staff were very friendly. Breakfast was great! We didn't have time to enjoy the pool but looked nice.
Bodde här 1 natt i december 2023
Svar från General Manager 29 dec. 2023
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från General Manager 28 dec. 2023
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Fantastiskt

Mary

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 5 nätter i december 2023
Svar från General Manager 28 dec. 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Fantastiskt

Israel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice
Bodde här 2 nätter i december 2023
Svar från General Manager 26 dec. 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

8/10 Bra

Erin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice with a some hiccups
Having no vending on each floor is very inconvenient. I do not want to go down to the lobby in my PJs if I decide I want a latte snack. Do not like this about this hotel. Also we have an EV and was told that you have a charger. The charger did not work. It was out of order. We had very little charge when we arrived and we had to drive even further to charge. The service was on point and the room was nice. Also the hot tub was down ☹️
Bodde här 2 nätter i december 2023
Svar från General Manager 26 dec. 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

6/10 Okej

Angela

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Could be better
I had two rooms booked. One for myself and one for my mother. My daughter requested conjoining rooms and to our luck they had one available. The bell carts at this location are a third of the size of a normal bell cart and took me several trips. The rooms are set up differently than what we are used to.To start, the bathroom has a barn door with no lock. My mother's bathroom door didn't even slide closed because the track was uneven causing the door to be slid across the floor. Second, we thought there was no closet, but later found it behind a curtain near the outside wall. Third, one of the door knobs to the conjoining room fell off everytime you tried to open the door. The doors between the conjoined rooms were dirty on the inside. Fourth, the mini fridge in both rooms did not cool so we had no way to cool our food. To top it off, after I got into my pj's the smoke alarm began to beep. I waited around wondering if I could still sleep with the noise and hoping that maybe it would go away... but it didn't. So, I got dressed and headed to the front desk. The night clerk was unable to find any spare batteries. The only thing they could offer me was to switch rooms. With a brand like Hampton, one would expect the rooms to be in tip-top shape, but that was not what we received. Upon check-out, the manager offered us points as compensation, but because I booked through a thrid party and got a promo on my rooms I could not receive compensation.
Bodde här 1 natt i december 2023
Svar från General Manager 26 dec. 2023
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

8/10 Bra

Lori

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från General Manager 26 dec. 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

6/10 Okej

Jon

Reste med familjen
Gillade: Rummets bekvämlighet
Gillade inte: Personal och service
Meh. You won't regret it, but you won't enjoy it.
The Good: Complementary apples in the lounge Water bottle refiller Fitness facility with good set of dumbells Breakfast area stayed open overnight, some snacks, a microwave, and a toaster The Bad: Apathetic staff Pool heater not working Pool towels the size of a hand towel Hot tub not working One fitness facility AC not working Room AC sounded like it was going to explode Staff would not make a second room card for a family of four Tub covered in hair, like someone just shaved and didnt wash out the hair Room window shade would not close Asked for extra towels, they never came Bedside outlet broken
Bodde här 1 natt i december 2023
Svar från General Manager 26 dec. 2023
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

8/10 Bra

Lorie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från General Manager 26 dec. 2023
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Fantastiskt

Samuel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från General Manager 26 dec. 2023
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

8/10 Bra

Phillip

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very handy for our family visit. Hamptons have it all together!
Bodde här 1 natt i december 2023
Svar från General Manager 26 dec. 2023
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

6/10 Okej

Rodrigo, San Angelo

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Called the front desk before check in and they put me on hold to then hang up on me after waiting a sold 10 mins. Found a syringe behind the TV. Had to go up to the front desk 3 times to have our room key re activated.
Bodde här 2 nätter i december 2023
Svar från General Manager 26 dec. 2023
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

8/10 Bra

craig

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Over 15 minutes to get checked in and for staff to man the desk at around 5:25 pm 2 Dec, Person showed up around 5:43 pm. Tea and hot coca available while waiting at a vacant front desk. I knocked, and called with no response to either.
Bodde här 1 natt i december 2023
Svar från General Manager 26 dec. 2023
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

4/10 Dåligt

DINESH

Affärsresenär
Gillade inte: Renlighet och boendets skick och faciliteter
Main Doors were locked and werent unlocking even with key during night time. Rooms are very old. Some staff were good during night. Some werent helpful at all. Felt like motel 6 and over paid for it. Definetly not hamptons reputation
Bodde här 1 natt i november 2023
Svar från General Manager 26 dec. 2023
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

4/10 Dåligt

Andrew

Bodde här 5 nätter i november 2023
Svar från General Manager 26 dec. 2023
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager