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Recensioner av Sonesta ES Suites St. Louis - Chesterfield

3 out of 5
Sonesta ES Suites St. Louis - Chesterfield
15431 Conway Rd, Chesterfield, MO

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 512 av 1002 recensioner" "
8 - Bra i betyg. 235 av 1002 recensioner" "
6 - Okej i betyg. 130 av 1002 recensioner" "
4 - Dåligt i betyg. 71 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 54 av 1002 recensioner" "

8,4/10

Renlighet

8,6/10

Personal och service

7,8/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

4/10 Dåligt

Chelsea

Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The staff were friendly and helpful but the property was disappointing. The bed sheets were damp and the pool was green. There were gnats coming out of the bathroom sink.
Bodde här 2 nätter i maj 2024

8/10 Bra

Amarendra, Naperville

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Well managed, easy access to highway
Bodde här 1 natt i maj 2024
Svar från Dalal Ali, General Manager Sonesta ES Suites 28 maj 2024
thank you for staying with us.

4/10 Dåligt

Meagan

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet
We were first sent to a room that was already occupied. When we arrived to the second room we were assigned to it smelled like smoke even though it is supposed to be a smoke free facility. We also noticed right off that the couch had something dirty all over the back. The carpet needed a good vacuuming all over but particularly the stairs. We also found syrup or another sticky substance on the table and chairs. The dishwasher had been run with dishes and left. The water in many of the turned over dishes looked like they had been left that way for sometime. The bedding was clean in all of the rooms but some of the wash clothes had makeup still on them and the nightstand hadn’t been wiped off. The staff was kind but I would not return for another stay.
Bodde här 2 nätter i maj 2024
Svar från Dalal Ali 28 maj 2024
we appreciate your feedback thank you for staying with us.

6/10 Okej

Katrina

Gillade: Boendets skick och faciliteter
The room was a bit dated but the breakfast was disgusting both in quality and in the conduct of the guests— sneezing over food, yelling, arguing, etc.
Bodde här 2 nätter i maj 2024
Svar från Sonesta ES Suites 26 maj 2024
We appreciate and value your feedback. We apologize on behalf of the other guests' lack of manners.

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
I ended up booking the property because of the kitchen it turns out that the property itself was really nice everything was very clean it was extremely comfortable the area was quiet and the staff was very friendly and accommodating we will definitely come back to this property again in the near future
Bodde här 4 nätter i maj 2024
Svar från Sonesta ES Suites 24 maj 2024
We appreciate and value your feedback. We look forward to serving you again in the future.

8/10 Bra

Shannandoah

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Love it!!
Bodde här 3 nätter i maj 2024
Svar från Sonesta ES Suites Chesterfield 23 maj 2024
We appreciate and value your feedback and look forward to serving you again in the future.

8/10 Bra

KEVIN

Gillade: Renlighet och personal och service
Bodde här 2 nätter i maj 2024
Svar från Sonesta ES Suites Chesterfield 23 maj 2024
We appreciate and value your feedback and look forward to serving you again in the future.

4/10 Dåligt

Tina, Paragould

Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter
My room had ants crawling around in it and dirty carpets.
Bodde här 1 natt i maj 2024
Svar från Dalal Ali 14 maj 2024
we appreciate your feedback. thank you for staying with us.

6/10 Okej

Mary

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Well my check in was easy but the man at the front desk was talking about another woman's body enough to distract him from helping me get my room together like it won't offend me saying the things he said. But on top of it didn't really go over the outline the place just how to get to our room. Then apon walking in our room there was ants everywhere and in the kitch when needed to use pot and pans i had to buy utensils to cook and that was not included saying they didnt have those to offer.the pool was open but, it was dirty and filled. There was a place to bbq and the gate to get in to the pool there was so many people blocking the gate all because they wanted to sit by the bbq pit. Just really nice time but those were the issues
Bodde här 2 nätter i maj 2024
Svar från Dalal Ali 14 maj 2024
We apologize that your stay was not good and we appreciate your feedback. thank you for staying with us.

6/10 Okej

Erica

Gillade: Personal och service
The neighborhood is fantastic and the check in was easy. The room itself was not very clean and the carpet badly needed vacuumed.
Bodde här 1 natt i maj 2024
Svar från Dalal Ali 14 maj 2024
we appreciate your feedback. thank you for staying with us.

2/10 Väldigt dåligt

Yosdel gonzalez

Bodde här 1 natt i maj 2024

8/10 Bra

Katrina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Just what we needed. Having 2 bathrooms was amazing!
Bodde här 2 nätter i april 2024
Svar från Sonesta ES Suites 3 maj 2024
We appreciate and value your feedback and look forward to serving you again in the future.

10/10 Fantastiskt

JUAN CARLOS

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice
Bodde här 1 natt i maj 2024
Svar från Lynne 2 maj 2024
Thank You for staying with us. We appreciate your feedback.

10/10 Fantastiskt

Lun

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
the price beyond expected. will consider it again when come back to st louis.
Bodde här 1 natt i april 2024
Svar från Dalal Ali, General Manager Sonesta ES Suites 30 apr. 2024
we appreciate your feedback. thank you for staying with us.

8/10 Bra

Stephen

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Low priced for quick trip
Bodde här 1 natt i april 2024
Svar från Sonesta ES Suites 29 apr. 2024
We appreciate and value your feedback and look forward to serving you again in the future.

2/10 Väldigt dåligt

Jennifer

Bodde här 1 natt i april 2024
Svar från Sonesta ES Suites 29 apr. 2024
We appreciate and value your feedback and look forward to serving you again in the future.

6/10 Okej

Jose

Reste med familjen
Gillade: Renlighet och personal och service
The service was ok and the property is located in a very good location with highway access. The rooms could use some updating and minor maintenance repairs. The carpet had a long cut from a section that had been repaired and it didn’t look very presentable.
Bodde här 2 nätter i april 2024
Svar från Sonesta ES Suites 22 apr. 2024
We appreciate and value your feedback. We look forward to serving you again in the future.

4/10 Dåligt

Shirley

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
There were bed bugs in the bed in our unit.
Bodde här 1 natt i april 2024
Svar från Sonesta ES Suites 21 apr. 2024
We appreciate and value your feedback. Please always direct any concerns to the front office so we can rectify the issue. We partner with Ecolab and use high-quality disinfectants, all rooms are inspected prior to arrival and after every departure and pride ourselves in being free of all insects and pests

8/10 Bra

Jon

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was incredibly friendly and accommodating!
Bodde här 3 nätter i mars 2024
Svar från Sonesta Suites 21 apr. 2024
We appreciate and value your feedback and look forward to serving you again.

10/10 Fantastiskt

David

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great Place
Bodde här 2 nätter i april 2024
Svar från Dalal Ali, General Manager Sonesta ES Suites 17 apr. 2024
We appreciate your feedback, thank you for staying with us.

4/10 Dåligt

rebecca, Gloucester

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wasn't clean very well no house keeping things were broken not kept well
Bodde här 7 nätter i mars 2024
Svar från Dalal Ali 17 apr. 2024
we appreciate your feedback, we are an extended stay property and housekeeping is done if you stay for 14 days or longer but if you had requested for it then we would have been happy to assist you. Thank you for staying with us.

10/10 Fantastiskt

Shakendra

Bodde här 3 nätter i april 2024
Svar från Sonesta ES Suites Chesterfield 29 apr. 2024
We appreciate and value your feedback and look forward to serving you again in the future.

10/10 Fantastiskt

Ray

Reste i grupp, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lots of room and utensils.
Bodde här 1 natt i mars 2024
Svar från Sonesta ES Suites 8 apr. 2024
We appreciate and value your feedback and look forward to serving you again.

10/10 Fantastiskt

Kristina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i mars 2024
Svar från Sonesta Suites 8 apr. 2024
We appreciate and value your feedback and look forward to serving you again.

2/10 Väldigt dåligt

Josh

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Terrible stay all around. As a family of 6 we had to move rooms multiple times at the end of a very long day because A/C had broken and then the next room smelled terrible due to smoking - finally got an acceptable room the 3rd time. Wasn’t offered any compensation for the inconvenience. Will never stay here again.
Bodde här 1 natt i mars 2024
Svar från Sonesta Suites 4 apr. 2024
We appreciate and value your feedback

10/10 Fantastiskt

Vunsin, Kalamazoo

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stayed in the 2-bedroom suite with the loft and it worked perfectly for our family of three. We each got our own bed and it was really nice to have two bathrooms, a kitchen, and a dining area. We loved all the space! The only complaint is that in the pictures, there was supposed to be a set of double doors for the downstairs bedroom, but there were no doors in our unit, so when you open the main door, you can see the two beds. And when somebody else is in the living room or in the kitchen, they will disturb the people sleeping in the downstairs bedroom.
Bodde här 2 nätter i mars 2024
Svar från Sonesta ES Suites Chesterfield 31 mars 2024
We appreciate and value your feedback and look forward to serving you again.

8/10 Bra

Irina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
a very good sized room, nice kitchen and sitting area, good breakfast
Bodde här 2 nätter i mars 2024
Svar från Sonesta ES Suites Chesterfield 31 mars 2024
We appreciate and value your feedback and look forward to serving you again in the future,

6/10 Okej

Antonio

Reste med familjen
Gillade inte: Renlighet, personal och service och bekvämligheter
Staff was not very welcoming. Free breakfast was terrible. Food was cold and had to ask for refills frequently for food/items (ex. Coffee was out, no plates, juice needed to be refilled, all food was cold). Suite was fair in condition.
Bodde här 2 nätter i mars 2024
Svar från Sonesta Suites 29 mars 2024
We appreciate and value your feedback and look forward to an opportunity to serve you again

2/10 Väldigt dåligt

Marcus

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Sonesta Suites 29 mars 2024
We appreciate and value your feedback. If at any time you are unhappy, please call the front office and we would be happy to make it right.

10/10 Fantastiskt

Vunsin, Kalamazoo

Bodde här 1 natt i mars 2024
Svar från Dalal Ali, General Manager Sonesta ES Suites 15 apr. 2024
Thank You For Staying at Sonesta ES Chesterfield

10/10 Fantastiskt

Jennifer

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
This property was perfect for what I needed for a business trip I took and also that my family came with me. It was in an easy to access area and was a very spacious room. Staff was friendly and kind. Only downside would be the parking and there wasn't actually anything to cook with or eat off of in my room. The room came with a little kitchen and I was hoping to have some meals in it but we ended up eating out a lot because there was only one pot in the room and that's it. The parking at night was also limited. I got home late and had to park far from my building. Other than those 2 things, the room was great.
Bodde här 2 nätter i mars 2024
Svar från Sonesta ES Suites Chesterfield 26 mars 2024
We appreciate and value your feedback and look forward to seeing you again in the future.

10/10 Fantastiskt

mia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was friendly, check in was easy, and the rooms were clean. The deposit I felt was a little high at first but after looking at the rooms it was worth it to ensure people don't tear them up. I will be staying at this property again
Bodde här 2 nätter i mars 2024
Svar från Sonesta ES Suites Chesterfield 25 mars 2024
We value and appreciate your feedback and look forward to your stay.

10/10 Fantastiskt

Katherine

Bodde här 5 nätter i mars 2024
Svar från Dalal Ali, General Manager Sonesta ES Suites 15 apr. 2024
Thank You For Staying At Sonesta ES Chesterfield

10/10 Fantastiskt

Valentin

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My whole experience in Sonesta ES Chesterfield was great! I stayed there for about 2 weeks. The room was perfect. All staff members and GM were very welcoming and they helped me with any my requests for the room! I appreciate them a lot. I will definitely come back.
Bodde här 7 nätter i mars 2024
Svar från Sonesta ES Suites Chesterfield 21 mars 2024
We appreciate and value your feedback and look forward to serving you again in the future

6/10 Okej

Heather

Reste med familjen
I didn’t care for this hotel. Unfortunately we came in later so it was dark and felt a little unsafe. The rooms were tidy, but it appeared that they hadn’t deep cleaned in a long time. There was thick dust on the curtains, stuff all over the back of the bathroom door, stains on the carpet and even on the towel. The only thing I liked was that there were three beds.
Bodde här 1 natt i mars 2024
Svar från Sonesta Suites 18 mars 2024
We appreciate and value your feedback. If you experience this again, please call the office so we can get you to another room.

10/10 Fantastiskt

Eric

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Close to the factory and fair priced
Bodde här 1 natt i mars 2024
Svar från Sonesta ES Suites Chesterfield 15 mars 2024
Thank you for your feedback, we look forward to serving you again in the future.

8/10 Bra

Christine

Bodde här 2 nätter i mars 2024
Svar från Sonesta Suites 4 apr. 2024
We appreciate and value your feedback

2/10 Väldigt dåligt

Muhidin

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Check in agent very rude
Bodde här 1 natt i februari 2024
Svar från Sonesta ES Suites Chesterfield 12 mars 2024
We appreciate your business and apologize about your checkin. I will address the issues with my staff. thank you

8/10 Bra

Brian

Gillade: Renlighet och personal och service
Bodde här 4 nätter i mars 2024
Svar från Dalal Ali 12 mars 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Fantastiskt

Francisco, Peoria

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Spacious suites with all the amenities for a comfortable and convenient stay, and a full breakfast buffet.
Bodde här 7 nätter i februari 2024
Svar från Dalal Ali, General Manager Sonesta ES Suites 12 mars 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Fantastiskt

Antonio

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was amazing.
Bodde här 5 nätter i mars 2024
Svar från Dalal Ali, General Manager Sonesta ES Suites 12 mars 2024
We appreciate your feedback. Thank you for staying with us.

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Do not stay here
Room was kinda rough. Dust on lamps, chipping paint. Holes in closet door. There was 4 inches of snow on the stairs leading up to room on second story. Huge safety hazard. Staff was rude, they were trash talking in Spanish after I asked for tp. The best thing about it was leaving
Bodde här 2 nätter i februari 2024
Svar från Dalal Ali 27 feb. 2024
we apologize about stay and appreciate your feedback. thank you

10/10 Fantastiskt

DeVetrica

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The set up was amazing, spacious and clean. Plenty of amenities available. The breakfast was not pleasant but that’s why you have your own kitchen. Make your own breakfast! Lol. I enjoyed my stay overall experience was great. Definitely recommending to family and friends. Will return.
Bodde här 3 nätter i februari 2024
Svar från Dalal Ali, General Manager Sonesta ES Suites 27 feb. 2024
We appreciate your feedback. Thank you for staying with us.

8/10 Bra

Megan

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Mattress upgrade needed
Beds were uncomfortable and the TV was small with not a lot of options for viewing. Great size and nice kitchen.
Bodde här 9 nätter i februari 2024
Svar från Sonesta ES Suites 26 feb. 2024
We appreciate and value your feedback! We look forward to serving you again in the future.

10/10 Fantastiskt

Kiyana

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great!
Bodde här 2 nätter i februari 2024
Svar från Sonesta ES Suites Chesterfield 26 feb. 2024
We appreciate and value your feedback and look forward to serving you again in the future.

6/10 Okej

Meredith

Gillade: Personal och service
Bodde här 1 natt i februari 2024
Svar från Sonesta ES Suites Chesterfield 26 feb. 2024
We appreciate and value your feedback, and look to serving you in the future.

10/10 Fantastiskt

Murali

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the room with the loft. Very convenient
Bodde här 2 nätter i februari 2024
Svar från Sonesta ES Suites Chesterfield 26 feb. 2024
We appreciate and value your feedback! We are happy you were pleased and we are looking forward to serving you again in the future.

10/10 Fantastiskt

Collin

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice suite at excellent affordable price and the staff were very friendly and helpful! Would definitely stay again.
Bodde här 5 nätter i februari 2024
Svar från Sonesta ES Suites Chesterfield 19 feb. 2024
We appreciate and value your feedback. We look forward to serving you again in the future.

10/10 Fantastiskt

Tao

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i februari 2024
Svar från Sonesta ES Suites Chesterfield 15 feb. 2024
We appreciate and value your feedback, we look forward to serving you again in the future.

8/10 Bra

Gyla

Reste med familjen
Gillade: Renlighet
Bodde här 3 nätter i februari 2024
Svar från Sonesta ES Suites Chesterfield 9 feb. 2024
We appreciate and value your feedback.