Dear Mi Keum,Thank you for your review. Townhouse N.26 is indeed not a hotel, we do not have a reception desk and we do not provide in-person service. Our guests have to do everything online and collect the keys from the key dispenser kiosk located at our sister property, Townhouse N.9.Since Townhouse is managed so differently, we are very transparent when we describe our business, so that guests can make a right decision if our studios are the right fit for them. All information can be found on our webiste.We appreciate your feedback and are delighted to hear you liked your studio and you enjoyed your time in St. Moritz.

Dear Ozayrah, Thank you for giving Townhouse N.26 10 stars for your recent stay. We appreciate it :)

Dear Charles, thank you for leaving 8 stars for your recent stay in Townhouse N.26. We hope you enjoyed St. Moritz and will rent a studio in Townhouse again in the future.

Thank you Miriam for your 5 stars :)

Liebe Natascha,Wir danken Ihnen für Ihr Feedback. Unsere Studios sind nur mit den wichtigsten Küchenutensilien und Geschirr für maximal 2 Gäste ausgestattet. Was den Mülleimer betrifft, so gibt es in jeder Küche einen großen Mülleimer unter der Spüle. Wir hoffen, dass Sie auch bei Ihrer nächsten Reise nach St.Moritz wieder ein Studio im Townhouse buchen werden.Freundliche Grüsse,Townhouse St. Moritz