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Recensioner av Village Hotel Swansea

3.5 out of 5
Village Hotel Swansea
Langdon Road, Swansea, Wales

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 398 av 1001 recensioner" "
8 - Bra i betyg. 339 av 1001 recensioner" "
6 - Okej i betyg. 142 av 1001 recensioner" "
4 - Dåligt i betyg. 72 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 50 av 1001 recensioner" "

8,4/10

Renlighet

8,6/10

Personal och service

8,0/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

8/10 Bra

Gabriella

Bodde här 2 nätter i juli 2022
Svar från Jeannine 23 aug. 2022
Good Morning,I am pleased to read that you enjoyed your recent stay with us. I will pass this feedback on to the rest of the team. I look forward to welcoming you back in the future.Kind RegardsJeannine

10/10 Fantastiskt

Kim

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very good
Nice place, nice gym, nice breakfast!!!
Bodde här 7 nätter i november 2018
Svar från Dave 19 nov. 2018
Many thanks for your review. I was delighted to read that you enjoyed your visit to the hotel. Thank you once again for your feedback and I look forward to welcoming you back very soon.

6/10 Okej

Naser

Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
Noise, limited dining and dirty.
Bodde här 1 natt i maj 2024
Svar från Reception 12 maj 2024
Thank you for taking the time to provide us with feedback regarding your recent stay with us.We apologise that your stay was not as restful as you had hoped, and would like to assure you that this is not our usual standard.I have passed on your comments to the relevant heads of departments for them to review and action.Thanks again for your valuable feedback, and we hope to welcome you back in the future.

10/10 Fantastiskt

Laurenn

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All staff we so lovely, bow who worked behind the bar was very welcoming and made a fuss as it was my partners birthday. Will definitely book again. Food was lovely in the pub and grill, also really enjoyed the breakfast.
Bodde här 1 natt i april 2024
Svar från Reception 28 apr. 2024
Thank you for taking the time to provide us with feedback regarding your stay with us.We are delighted to hear you and your partner enjoyed your stay and hope to welcome you back soon.Please wish your partner a very happy birthday from all of the staff at Village Swansea.Thanks again for your valuable feedback.

6/10 Okej

Jay

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Hotel facilities were of a normal village hotel standard staff friendly and helpful the room was sadly below normal standard which was a shame
Bodde här 1 natt i mars 2024
Svar från Reception 26 mars 2024
Thank you for taking the time to provide us with feedback regarding your recent stay with us.We are glad to see that you enjoyed your stay for the most part and would like to apologise that your room was not to your expectations. I would like to assure you that this is not our usual standard and have passed on your comments to the relevant heads of departments for them to review and action.Thanks again for providing us with your valuable feedback.

10/10 Fantastiskt

Victor

Reste med sin partner
Excellent hotel with all the facilities including swimming pool, sauna, steam room &spa jacuzzi - if we’re back down in this area again we’ll certainly stay again
Bodde här 3 nätter i mars 2024
Svar från Reception Swansea 14 mars 2024
Thank you for choosing to stay with us at Village Hotel Swansea.Customer feedback is very important to us and we really appreciate the time you have taken to provide yours.I am delighted to see that you enjoyed your stay with us. All feedback is reviewed and I am delighted that everything was to your satisfaction.Thank you once again for your feedback, we look forward to welcoming you back to the hotel in the near future. Kind Regards

2/10 Väldigt dåligt

William

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Best Avoided
Bodde här 2 nätter i februari 2024
Svar från Reception 20 feb. 2024
Thank you for taking the time to provide us with your feedback regarding your recent stay with us at Village Swansea.We would like to apologise that your experience when staying with us was not to your expectations. I can assure these are not our usual standards and I have passed your comments on to the relevant heads of departments for them to review the issues you have raised.Thanks again for your valued feedback, without it we would be unable to make any improvements.

4/10 Dåligt

Parsa

Bodde här 2 nätter i februari 2024
Svar från Reception 26 mars 2024
Thank you for taking the time to provide us with feedback regarding your recent stay with us at Village Swansea.We are saddened to see that you did not enjoy your stay with us this time but hope to welcome you back in the future.Thanks

6/10 Okej

Anthony

Affärsresenär
Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
The hotel is in need of a upgrade. The rooms are tired and so are the communial areas. Rooms in the top floor have issues with damp. The staff do an amazing job and were superhelpfull at every turn. Property lets everything down.
Bodde här 3 nätter i februari 2024
Svar från Reception 15 feb. 2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. First of all let me apologise that we didn't meet all of your expectations.I would like to assure you that these are not our normal standards at Village Hotels. I have referred your comments back to the correct departments so these issues can be dealt with.I am delighted to see that you had a great experience with our staff. I have passed your praise on to the department heads.Thank you once again for your feedback, without it we would not be able to make improvements.

10/10 Fantastiskt

Angie

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Village hotel Swansea.
It was a good stay but as I am allergic to caffeine I was disappointed that there was no decaf tea available luckily I did bring some but not enough. And first hotel we have stopped in that didn’t have biscuits on tray in the room. And breakfast on Saturday morning wasn’t very warm but much better on Sunday. But I suppose we can’t have everything There were Cobwebs under picture on the wall in dining room.
Bodde här 2 nätter i februari 2024
Svar från Reception 15 feb. 2024
Thank you for choosing to stay with us at Village Hotel Swansea.Customer feedback is very important to us and we really appreciate the time you have taken to provide yours.I am delighted to see that you enjoyed your stay with us. All feedback is reviewed and I am delighted that everything was to your satisfaction.Thank you once again for your feedback, we look forward to welcoming you back to the hotel in the near future.Kind Regards

10/10 Fantastiskt

Robert

Reste med familj och småbarn
Gillade: Renlighet och personal och service
Deffo coming back again
Bodde här 1 natt i februari 2024
Svar från Reception 15 feb. 2024
Thank you for choosing to stay with us at Village Hotel Swansea.Customer feedback is very important to us and we really appreciate the time you have taken to provide yours.I am delighted to see that you enjoyed your stay with us. All feedback is reviewed and I am delighted that everything was to your satisfaction.Thank you once again for your feedback, we look forward to welcoming you back to the hotel in the near future.Kind Regards

8/10 Bra

Katie

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Fabulous stay very friendly staff, clean swimming facilities only down side being woke up by children 6 o'clock running up and down the corridors and shouted
Bodde här 1 natt i februari 2024
Svar från Reception 15 feb. 2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. I would like to assure you that these are not our normal standards. I have referred your comments back to the correct departments so these issues can be dealt with.We are delighted that you enjoyed your experience in our leisure department. We hope to welcome you back to Village Swansea in the future.Thank you once again for your feedback, without it we would not be able to make improvements.

6/10 Okej

Sophie

Bodde här 2 nätter i februari 2024
Svar från Reception 15 feb. 2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. We would like apologise that we didn't meet all of your expectations.Thank you once again for your feedback, without it we would not be able to make improvements.

10/10 Fantastiskt

Gavin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good night stay.
The staff at the hotel were friendly, they up graded us for being newly weds. Not far from the city centre as taxi was cheap enough.
Bodde här 1 natt i februari 2024
Svar från Reception Team 10 feb. 2024
Dear Gavin, Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay! Congratulations on your recent nuptials! We look forward to welcoming you back in the future.

10/10 Fantastiskt

Jonathan

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My stay was comfortable and the staff could not have been more helpful and caring.
Bodde här 1 natt i februari 2024
Svar från Reception Team 10 feb. 2024
Dear Jonathan, Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay! We look forward to welcoming you back in the future.

10/10 Fantastiskt

John

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Reception Team 10 feb. 2024
Dear John, Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay! We look forward to welcoming you back in the future.

8/10 Bra

Gareth

Bodde här 1 natt i januari 2024
Svar från Reception 15 feb. 2024
Thank you for choosing to stay with us at Village Hotel Swansea.Customer feedback is very important to us and we really appreciate the time you have taken to provide yours.I am delighted to see that you enjoyed your stay with us. All feedback is reviewed and I am delighted that everything was to your satisfaction.Thank you once again for your feedback, we look forward to welcoming you back to the hotel in the near future.Kind Regards

4/10 Dåligt

Olanrewaju

Gillade inte: Rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Reception 15 feb. 2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. We would like to apologise that we didn't meet all of your expectations.Thank you once again for your feedback, without it we would not be able to make improvements.

6/10 Okej

Chris

Bodde här 1 natt i januari 2024
Svar från Reception 15 feb. 2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. We would like to apologise that we didn't meet all of your expectations.Thank you once again for your feedback, without it we would not be able to make improvements.

6/10 Okej

Jaclyn

Affärsresenär
A bit tired
Normally like Village hotels as they have a great gym and healthy meal choices but I found Swansea to be tired looking, not that clean and my ‘ healthy meal’ had one vegetable in it.
Bodde här 2 nätter i januari 2024
Svar från Reception 15 feb. 2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. First of all let me apologise that we didn't meet all of your expectations.I would like to assure you that these are not our normal standards. I have referred your comments back to the correct departments so these issues can be dealt with.Thank you once again for your feedback, without it we would not be able to make improvements.

10/10 Fantastiskt

Ryan

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice hotel, good food, not free parking.
Very nice hotel. Room was spacious and clean. Bathroom tidy and clean. Restaurant was open to public also so busy, but food was reasonably priced and tasty. Shame they still charge you £5 for parking even when staying at the hotel.
Bodde här 1 natt i januari 2024
Svar från Reception Team 10 feb. 2024
Dear Ryan, Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay! We look forward to welcoming you back in the future.

8/10 Bra

Nuala

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Reception 15 feb. 2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. We would like to apologise that we didn't meet all of your expectations.Thank you once again for your feedback, without it we would not be able to make improvements.

10/10 Fantastiskt

Eleanor

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Reception 25 jan. 2024
Dear Eleanor, Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay! We look forward to welcoming you back in the future.

4/10 Dåligt

Mick

Affärsresenär
Gillade inte: Rummets bekvämlighet
Let down
Was very let down with my stay, food wasn’t very good at all, breakfast or my dinner I ordered to my room, I ate away after that. The rooms have very thin walls and you can hear everything, people using toilet, conversations. Last night a delivery lorry pulled up at just before midnight banging around and making lots of noise. Right at front of hotel under my room window. Overall bad experience
Bodde här 3 nätter i januari 2024
Svar från Reception 15 feb. 2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. First of all let me apologise that we didn't meet all of your expectations.I would like to assure you that these are not our normal standards. I have referred your comments back to the correct departments so these issues can be dealt with.Thank you once again for your feedback, without it we would not be able to make improvements.

8/10 Bra

john

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good hotel , modern and stylish Nice to be met with pleasant receptionist who informed me that food available till ten . Unlike other hotels you could mention who use any excuse they can to close the bar and restaurant ! Food pretty good too Recommend this hotel
Bodde här 1 natt i januari 2024
Svar från Reception 25 jan. 2024
Dear John, Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay! We look forward to welcoming you back in the future.

10/10 Fantastiskt

marian

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Reception 25 jan. 2024
Dear Marion, Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay! We look forward to welcoming you back in the future.

8/10 Bra

Geraint

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
One night stay
The hotel was nice and clean, the only downside was the quality of the sports bar food, disappointing. And the time they closed the bar too early. The breakfast was really nice after a night out.
Bodde här 1 natt i januari 2024
Svar från Reception 25 jan. 2024
Dear Eleanor, Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay! We apologise that the P&G closing times were too early for you I will feed this back to the F&B manager to see if we can review the times. We look forward to welcoming you back in the future.

6/10 Okej

Mark

Reste med familjen
Bodde här 1 natt i januari 2024
Svar från Reception 9 jan. 2024
Dear Mark Thank you for taking the time to leave us a review. We are so glad you had a lovely stay with us, I do apologise that you had some issues with your stay, but we do hope you visit us again in the future.

8/10 Bra

John

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel good value
Lovely hotel, great food, they need a toilet roll holder and a soap holder next to the disabled shower in the en suite. The swimming pool & jacuzzi we’re an added bonus
Bodde här 2 nätter i januari 2024
Svar från Reception 9 jan. 2024
Dear John Thank you for taking the time to leave us a review. We are so glad you had a lovely stay with us. We do hope you visit us again soon.

8/10 Bra

Anneli

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Small family room, but clean and comfortable.
The family room was very small with hardly any space to move around, and the sofa bed was quite small. That said, the sofa bed was comfortable and the room was clean. Breakfast was good. The pool was great and the kids loved it.
Bodde här 1 natt i december 2023
Svar från Reception 9 jan. 2024
Dear AnneliThank you for taking the time to leave us a review. We are so glad you had a lovely stay with us. We do hope you visit us again soon.

10/10 Fantastiskt

Ramona

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I stayed at this hotel for first time. We was at 4th floor. Excellent room, super comfy bed. The girls at reception was so helpful. Excellent facilities. I have no complaints whatsoever. Our room was very spacious and clean. We used the restaurant once and food was delicious. I had a lovely stay. 5 stars.
Bodde här 2 nätter i december 2023
Svar från Reception Team 7 jan. 2024
Dear Ramona. Thank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you

8/10 Bra

Owen

Bodde här 3 nätter i december 2023
Svar från Reception Team 7 jan. 2024
Dear Owen. Thank you for taking the time to leave us a review. We look forward to seeing you again soon. Thank you

10/10 Fantastiskt

Keira_

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really nice staff, rooms were nice. Walls are a bit thin as i could hear walking from corridors. Also at night i could hear people screaming outsdie window
Bodde här 1 natt i december 2023
Svar från Reception 30 dec. 2023
Dear Keira Thank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you

2/10 Väldigt dåligt

Lee

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Reception 15 feb. 2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. We would like to apologise that we didn't meet all of your expectations.Thank you once again for your feedback, without it we would not be able to make improvements.

8/10 Bra

sharon

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely stay, good location
Bodde här 1 natt i december 2023
Svar från Reception 30 dec. 2023
Dear Sharon Thank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you

10/10 Fantastiskt

Conrad

Bodde här 1 natt i december 2023
Svar från Reception 30 dec. 2023
Dear ConradThank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you

4/10 Dåligt

Scott

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Sleepless
Bodde här 1 natt i december 2023
Svar från Reception 15 feb. 2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. First of all let me apologise that we didn't meet all of your expectations.I would like to assure you that these are not our normal standards. I have referred your comment back to the correct departments so this issues can be dealt with.Thank you once again for your feedback, without it we would not be able to make improvements.

6/10 Okej

scott

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i december 2023

8/10 Bra

Ceri

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Reception 30 dec. 2023
Dear CeriThank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you

6/10 Okej

gordon

Affärsresenär
Gillade: Personal och service
Ok
Svar från Reception 15 feb. 2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. We would like to apologise that we didn't meet all of your expectations.Thank you once again for your feedback, without it we would not be able to make improvements.

6/10 Okej

Adam

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel. Lots of arguments outside after midnight due to the party nights. Could do with having a bouncer looking after the outside late at night.
Bodde här 1 natt i december 2023
Svar från Reception 30 dec. 2023
Dear AdamThank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future. I do apologise that part of your stay was disrupted by other guests, we do hope this will not deter you from returning with us. Thank you

6/10 Okej

Tyler

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Woken up by knocks and door open by house keeping
Hreat stay apart from morning of departure where i got woken up by house keeping trying to open my door st 9am while i was still in bed when check oht time was at 11 feel like i was being rushed out even worse that i had had a late night and needed the sleep also the bath tap was leaking so had a constant noise from there all night.
Bodde här 1 natt i december 2023
Svar från Reception Team 7 jan. 2024
Dear Tyler. Thank you for taking the time to leave a review. I'm glad you enjoyed your stay for the most part. I do apologise for the early wake up call, I will feed this back to our house keeping team.

2/10 Väldigt dåligt

Robert

Affärsresenär
Gillade: Personal och service och rummets bekvämlighet
Not happy, as I don’t do spinning at 5.45AM
Spinning class beneath my room started at 5.45AM loss of sleep and all control from hotel, I thought a hotel was for relaxation and sleeping not being woken up at 5.45AM, a full refund should be offered as a minimum requirement, I await a reply
Bodde här 1 natt i november 2023

8/10 Bra

Thomas

Bodde här 1 natt i november 2023
Svar från Reception 30 dec. 2023
Dear ThomasThank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you

10/10 Fantastiskt

Christopher

Bodde här 1 natt i november 2023
Svar från Reception 30 dec. 2023
Dear ChristopherThank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you

4/10 Dåligt

Julie

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Tired hotel
Needs a revamp. Very tired. Window would not close. When going in bathroom toilet had been used!
Bodde här 1 natt i november 2023

6/10 Okej

Craig

Affärsresenär
Gillade: Renlighet, personal och service och bekvämligheter
Staff very helpful and rooms were very nice. WiFi was a little poor, the majority of the time I found myself waiting with the buffering symbol as company. Thursday night no issues but don’t expect an early night on Friday. Even though I was in the 5th floor I could hear the heckles of some woman’s laugh from the outside smoking area. I’m no stranger to traveling with work even on weekends so I’m use to the noise of the weekend blow out, but the noises this woman and her friends were making were enough to make me wish the windows didn’t have a safety device fitted. Although the venue could not be blamed for the whales noises, they could have asked the party to be quieter when outside. Especially as the hotel promotes a quiet zone after 10pm. Food was good quality and I recommend the mixed grill! Gym was exceptional and had everything you need.
Bodde här 2 nätter i november 2023
Svar från Reception 30 dec. 2023
Dear CraigThank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future. I do apologise that part of your or stay was disturbed by the actions of other guests but we hope this won't deter you from returning with us. Thank you

2/10 Väldigt dåligt

Ben

Affärsresenär
Gillade: Personal och service och bekvämligheter
My widow blind had a metal tube in it so if you had the window open it sounded like someone banging a scaffold pole against the wall. So I had 2 choices sleep the bind up or no fresh air. Then to top it off a Starbucks delivery at 23.40. Which iam sure sleeping on the m25 would have been quieter. 1st and last visit for me.
Bodde här 1 natt i november 2023

2/10 Väldigt dåligt

Michelle

Reste i grupp
No sleep
The staff were amazing but the banging noise all night and morning so no sleep 😴 don’t know what’s going on in there but rediculous
Bodde här 1 natt i november 2023

6/10 Okej

Sarah

Bodde här 2 nätter i september 2023
Svar från Reception 30 dec. 2023
Dear SarahThank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you