Terrass/Patio

Recensioner av The Village Surry Hills - Hostel

2 out of 5
The Village Surry Hills - Hostel
207 Cleveland Street, Redfern, NSW

Recensioner

7,2

Bra

10 - Fantastiskt i betyg. 48 av 223 recensioner" "
8 - Bra i betyg. 93 av 223 recensioner" "
6 - Okej i betyg. 41 av 223 recensioner" "
4 - Dåligt i betyg. 16 av 223 recensioner" "
2 - Väldigt dåligt i betyg. 25 av 223 recensioner" "

6,8/10

Renlighet

7,6/10

Personal och service

7,0/10

Bekvämligheter

6,6/10

Boendets skick och faciliteter

6,6/10

Hållbarhet

Recensioner

8/10 Bra

Madeleine

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 3 nätter i februari 2023

8/10 Bra

Oskar

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Trevlig vistelse
Trevlig vistelse på ett bra placerat hostel. Saknas butiker i närheten men centralstationen ligger nära och väger upp för det
Bodde här 7 nätter i oktober 2019

6/10 Okej

Verifierad resenär

Gillade inte: Renlighet och boendets skick och faciliteter
Dåligt, men centralt
Helt kasst vandrarhem, men nära till stan. Jag sov i ett rum där de inte hade städat på ett tag verkade det som. Kylskåpet hade fettfläckar och det låg döda kackerlackor på golvet. Sängarna knakade extremt mycket så man vaknade när någon vände sig i sängen.
Bodde här 8 nätter i februari 2018

8/10 Bra

Zaki

Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet
One rat was in the deck
Bodde här 7 nätter i februari 2024

8/10 Bra

Roy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Was good
Bodde här 8 nätter i januari 2024

10/10 Fantastiskt

Djamel

Bodde här 14 nätter i december 2023

4/10 Dåligt

Nicole

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bad attention when checking in, the rooms were not ready and I had to wait more hours. The common areas were dirty as were the beds.
Bodde här 2 nätter i januari 2024

8/10 Bra

Gavin

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Erlend

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great hostel. Amazing staff, especially Bea!
Bodde här 4 nätter i december 2023

10/10 Fantastiskt

Nils Erik Kristoffer

Bodde här 1 natt i december 2023

2/10 Väldigt dåligt

Leanne

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I was totally discussed with staff telling me that they dont take people over the age of 35yrs old, well i had book in online and they should be sacked for discrimination. Totally horrified at there rules when they should say this on line, oh but hey i guess they cant as they would benstruck of the list of back packers. Not happy.........?
Bodde här 4 nätter i december 2023
Svar från erron :) 11 dec. 2023
Hi good evening we will review that case cause our hostel is not tolerating discriminations. We accept everyone here and treat our customers as nice as we can. In that case ,we are very sorry for that what you've encounter and will give an action for it.Thank You!Regards ,Erron :)

2/10 Väldigt dåligt

Dean

Gillade inte: Personal och service
I booked 4 nights 26-30 Nov in The Village Surrey Hills on the Expedia website. When I showed up I was refused a bed due to my age. I asked the manager to show me the rules of this 18-35 AGE RESTRICTION. She refused. I asked her to speak to someone higher up.. refused! I asked her who owns the company,no info. She was of no help! I wanted to show her my booking so she could see there is NO mention anywhere while booking on Expedia of this restriction or even in the rule etc. in confirmation email from Expedia. I still have not received a refund from the hostel I was told I'd be getting. AVOID!
Bodde här 4 nätter i november 2023
Svar från Manager 10 dec. 2023
Hi Dean we apologise for your experience, a full refund has been granted. Kind Regards,

4/10 Dåligt

Samantha

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I stayed at the village for a night awhile back and I didn’t love my time there. Staff weren’t very friendly right off the bat. The room I had was a mixed dorm and there were beer bottles everywhere and the floor of the bathroom by the toilet was completely wet. There was no shower so I’m trying to not imagine what the liquid was. Although it’s not necessarily the village’s responsibility to make sure people don’t have drinks in rooms it’d be nice if people were more encouraged to leave them out of the rooms. I did feel a bit unsafe although everything was fine, but that feeling comes with the area. Overall it wasn’t an awful stay but it definitely wasn’t great. It is a party hostel so if that’s your vibe great, but the price I paid for a 1 night stay was not good.
Svar från Manager 10 dec. 2023
Thank you for taking the time to share your recent experience at our establishment. We truly value all feedback as it helps us enhance our services and address areas that require improvement.I sincerely apologize for the disappointing aspects of your stay. Please accept our apologies for the condition of your room and the lack of friendliness displayed by our staff upon your arrival. We strive to maintain a high standard of cleanliness and professionalism, and it's disheartening to hear that we fell short during your visit.Regarding the state of the room and communal areas, we understand your concerns and are taking immediate steps to reinforce our policies on room cleanliness and encourage responsible behavior among our guests. Your point about fostering an environment where guests are reminded to respect communal spaces is well taken, and we will be implementing additional measures to ensure a more pleasant and hygienic experience for all our guests.Your feedback about feeling a bit unsafe in the area is also noted. While we cannot control the external environment, the safety and comfort of our guests are of utmost importance to us. We will look into any measures that might further enhance the sense of security within our premises.I deeply regret that your stay did not meet your expectations, especially in relation to the value for the price paid. We continuously review our pricing structure to ensure it aligns with the quality of services and facilities offered, and I apologize if this fell short during your stay.Should your travels bring you back to the area, I would like to extend a personal invitation to give us another chance to provide you with an improved experience. Please feel free to contact me directly, and I will ensure that your next stay is more in line with the standards we aim to uphold.Thank you once again for your valuable feedback. Your insights are invaluable in our commitment to continuously improve our guest experience.Warm regards,

6/10 Okej

Virginia

Gillade: Personal och service
Ok
For the price we paid, we had a great stay in Sydney, so this place offers great value for money if you want a private room. The kitchen was too small for cooking in and the communal areas weren’t the cleanest. The bed wasn’t amazingly comfy. The local area is great, lots of cafes and restaurants. Overall, good value for money but not the best.
Bodde här 4 nätter i oktober 2023
Svar från Management 3 dec. 2023
Thank you for taking the time to share your experience following your stay in Sydney. We appreciate your feedback and are pleased to hear that you found our pricing to offer good value, particularly for a private room.We regret to learn of the challenges you faced with the kitchen space and cleanliness of our communal areas. Your observations regarding the comfort of the bed have been duly noted as well. We strive to offer our guests a comfortable and enjoyable stay, and we apologize for falling short of your expectations in these aspects.We are delighted that you enjoyed the vibrant local area with its abundance of cafes and restaurants.Your insights are invaluable to us, and we will use them constructively to improve our services. Should your travels bring you back to Sydney, we hope to have the opportunity to provide you with an enhanced experience that exceeds your expectations.Thank you once again for sharing your thoughts.

6/10 Okej

Julie

Gillade inte: Bekvämligheter och boendets skick och faciliteter
Room adequate, close to transport. Fridge rattled, windows and blinds need urgent repairs. Shower light flickered. Toilet roll holder too close to toilet seat, and i'm a size 10 :/
Bodde här 2 nätter i oktober 2023
Svar från Manager 3 dec. 2023
Thank you for taking the time to review your recent stay with us. We appreciate your feedback and are pleased that you found the room adequate and appreciated the proximity to transportation options.We apologize for the inconveniences you encountered during your stay, including the issues with the fridge, windows, blinds, shower light, and the positioning of the toilet roll holder. Your observations are crucial to us, and we will address these concerns urgently to ensure a more comfortable experience for our guests in the future.We value your patronage and hope that despite these issues, you were able to enjoy your time here. Should your plans bring you back to this area, we would welcome the opportunity to provide you with an improved and more seamless stay.Thank you once again for your valuable feedback.

10/10 Fantastiskt

William

Helpful staff
Bodde här 2 nätter i oktober 2023
Svar från Management 3 dec. 2023
Thank you for sharing your experience with us. We're thrilled to hear that our staff was able to assist you during your stay. Providing exceptional service is at the core of what we do, and we're delighted that our team could be of help to you.Your kind words are appreciated and will serve as encouragement for our staff to continue delivering outstanding service to all our guests.We hope to welcome you back in the future for another enjoyable stay.

8/10 Bra

Sara

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Maya the receptionist was very friendly. She went out of her way to swap me to another room because I had a bad back. I was very happy I did not have to sleep on the top bunk bed.
Bodde här 1 natt i september 2023
Svar från Management 8 okt. 2023
Thank you Kindly we hope to see you again soon!

10/10 Fantastiskt

Beniamin

Bodde här 1 natt i september 2023
Svar från Management 8 okt. 2023
Thank you Benjamin, come back and visit us soon!

10/10 Fantastiskt

Beniamin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Best hostel in Sydney with super efficient and helpful staff! Thanks!
Bodde här 1 natt i september 2023
Svar från Manager 12 sep. 2023
thank you Ben! We appreciate your feedback. Happy Travels!

2/10 Väldigt dåligt

debra

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
They did not let me check in was stranded for the night
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Beniamin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay for me! Location is prime, very clean and well equipped hostel! Big 'Thank You' to Paula the best receptionist in the hostel - so helpful and super efficient! Really good place to stay in Sydney!
Bodde här 1 natt i september 2023
Svar från Manager 12 sep. 2023
Thank you Ben we will make sure to past on this to Paula. Cheers,

10/10 Fantastiskt

Beniamin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hostel
Bodde här 1 natt i september 2023
Svar från Manager 15 sep. 2023
Thank you!

10/10 Fantastiskt

Beniamin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good price for what you get here also nice atmosphere! Worth every penny!
Bodde här 1 natt i september 2023
Svar från Manager 15 sep. 2023
Thank you we look forward to have you back!

10/10 Fantastiskt

Beniamin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay
Bodde här 1 natt i augusti 2023
Svar från Manager 15 sep. 2023
Thank you, we look forward to have you!

10/10 Fantastiskt

Chi Hang

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
if the water pressure for shower higher just like the kitchen, it will be great.
Bodde här 10 nätter i augusti 2023
Svar från Manager 15 sep. 2023
Thank you for your feedback we will look into this!

10/10 Fantastiskt

michael

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Unique and quirky little complex. Clean and secure, quiet at night. Private ensuite room was exactly what I needed; aircon and bedding very decent.
Bodde här 4 nätter i augusti 2023
Svar från Manager 15 sep. 2023
Thank you we look forward to have you back!

10/10 Fantastiskt

Gabriel

Gillade: Personal och service och boendets skick och faciliteter
Property was well managed and in a convenient location. Stayed one night in a double room. I would stay again.
Bodde här 1 natt i augusti 2023
Svar från Manager 15 sep. 2023
Thank you we look forward to have you!

10/10 Fantastiskt

A

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Awesome spot
This is a great hostel. Safe, clean and quiet and really close to everything I needed. An easy walk to the station to get to the airport too. Definitely worth it!
Bodde här 4 nätter i juli 2023
Svar från Manager 15 sep. 2023
Thank you we look forward to have you back!

8/10 Bra

Freyja

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location, clean, staff were friendly and helpful. Only down side was that the room I was in was opposite the 24 hour kitchen which meant it was noisy during the night.
Bodde här 3 nätter i juli 2023

6/10 Okej

Skye

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet
On first appearance the room seemed clean, however there were so many cockroaches. I lost count of how many i saw/killed. Definitely a pest control problem.
Bodde här 2 nätter i juni 2023

2/10 Väldigt dåligt

Amelia

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
So I have stayed at this hostel before but I stayed in the first building and it was great and this time I stayed in the second building where reception is and it was awful. The kitchen was so dirty, there was marks on all the cups and plates and cutlery. There was also birds and flys in the kitchen, they were all picking at the free food box. The rooms were disgusting, there was mold on the ceiling and I’m sure that’s why I have such a tight chest now and I’ve been coughing so much. The bathroom had dirt all over the floor. The receptionist was the most miserable person ever. Everyone is just so miserable.
Bodde här 4 nätter i april 2023

8/10 Bra

Moira

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the building itself. It's beautiful. The location was well positioned to Central station and parklands and ethnic cuisine. I haven't stayed in a back packers - ever! So it felt bizarre sharing a room with 3 strangers. But no snorers, and they were obviously seasoned backpackers who were respectful of noise and lighting. Felt safe. Everyone keeps to themselves. Good bed. Clean sheets.
Bodde här 1 natt i april 2023

4/10 Dåligt

Blake

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i mars 2023

8/10 Bra

Keiko

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I looked for the issue to the application of hostel. I didn't know the tool When I have stayed in the village grebe - hostel. It's interesting. I think to want spending always this hostel.

8/10 Bra

Simone

Gillade: Renlighet, personal och service och boendets skick och faciliteter
All good
Bodde här 10 nätter i februari 2023

2/10 Väldigt dåligt

Alex

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Place is just terrible. OK but very limited hostel (no towels provided, idk what they meant by "semi-open bathroom" on the twin room when it was just a bathroom shared with the rest of the hostel. All access was via a digital key so we had to have a smartphone on us and charged at all times. (It was also a mission downloading digital key - had to install a third party app, hand over plenty of personal information not at all relevant to the stay). Basic amenities like the kitchen were not accessible after 10pm. Prices were completely extortionate - for a twin room that literally had a mini fridge, two single beds and two (bad) pillows (total), with bathrooms we could barely use as they were usually occupied, we paid over AU$300 a night. Cannot recommend staying away from this hovel more.
Bodde här 2 nätter i februari 2023

8/10 Bra

Jan

Reste i grupp
Gillade: Renlighet, personal och service och bekvämligheter
Good for backpackers. Separate bathroom. Clean room but sparse. A TV would be good.
Bodde här 1 natt i februari 2023

8/10 Bra

Drew

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice property, well located.
Bodde här 1 natt i februari 2023

8/10 Bra

Carlos

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
The kittchen may be more clean, but the rest was very good.
Bodde här 2 nätter i februari 2023

6/10 Okej

Agathe

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Not good beds, just 1 shower for 12 people
Bodde här 4 nätter i januari 2023

2/10 Väldigt dåligt

John

Gillade inte: Personal och service
Literally gave my booking to the person in line in front of me while I was waiting to check in, then refused to rectify this, despite me witnessing their blunder first hand. As a result of this I had to sit on Central station for the night. Not only incompetent, but unconscionable.

2/10 Väldigt dåligt

felicia

Affärsresenär
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
i didnt like it it was run by young people and i could smell drugs and when i got to the room i realised that i had no privacy so i didnt stay i went back home and they didnt give a refund and i want my money back asap
Bodde här 1 natt i november 2022

4/10 Dåligt

JERALD

Reste i grupp
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Bad experience. Racist to Asian MUST READ REVIEW I arrieved around past 5pm and they are in the middle of changing shift. They were counting coins and many coins. I waited more than 30mins just to get my Goki app working. I asked if I can rent a towel, the girl name Pauline told me to come back. Around 8pm, i came back. I asked the gentleman if I can rent a towel, He asked me if I am in a private room, I said no. But still hoping to get a towel to rent. He told me in a rude way that they don't rent it out. That I have to have my own towel. That I can go but for 2$ if i need one. I was told to come back thats why i came back... (Pauline who told me to come back was beside him) If I was told that they don't rent towels, its fine, I should have had bought one earlier. Well in fact, I just saw someone "with a latino accent" renting one. If you are asian, don't go to this place. They are racist against asian. Most of the people that work here are Argentinian, Brazilian or Colombian. They even talk in front of you in español. The guy talked a lot too. He was saying that the management don't give them enough manpower to do the laundry thats why they can't rent out towel. And that "THE PROPERTY IS TOO BIG FOR THEM TO HANDLE". The property is in 2 different location. 203 and 207 Book one night to check out and decide, otherwise go somewhereelse. 2nd floor and up, NO WIFI. You have to go to a common area to get connection.
Bodde här 1 natt i november 2022

4/10 Dåligt

Nathan

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
Gillade inte: Renlighet och personal och service
No receptionist in attendance when we wanted to check in. Checking in online was difficult. Couldn’t find room as no one was there to show us - markings indicating directions to room non-existent.
Bodde här 1 natt i oktober 2022

6/10 Okej

Patrick

Gillade: Rummets bekvämlighet
Gillade inte: Renlighet och personal och service
Bodde här 2 nätter i september 2022

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet och personal och service
DIRTY
It was so dirty (cockroaches included). There wasn't soap in the bathrooms and they don't clean or vacuum the bedrooms.
Bodde här 4 nätter i september 2022

2/10 Väldigt dåligt

Sandra

Bodde här 3 nätter i september 2022

10/10 Fantastiskt

Jayesh

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 3 nätter i september 2022

6/10 Okej

Verifierad resenär

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Renlighet och personal och service
Comfortable but dirty
Bodde här 4 nätter i september 2022

2/10 Väldigt dåligt

Natasha

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Rude reception when trying to check in, mould in the air conditioner, a cockroach ran out from under my bed, did not use shower because it was gross, toilet paper was commercial size and on the vanity rather than hanging. Will NEVER stay again.
Bodde här 1 natt i juli 2022