Overall it was a good experience, the location is perfect, very walkable, and the hotel was very clean and breakfast was great with many options.
However some of the staff could use a bit more training on how to interact with customers. We were a group of 2 families staying for the night (4 adults with 3 little kids). In the morning we went to breakfast and there was no table large enough to sit all of us with the kids so we put 2 open smaller tables together. Multiple staff walked by us and loudly started talking amongst themselves about “those people moved the tables, they better be putting those back.” Yes our plan was to put the table back after we leave…not a big deal, so not sure why they need to rudely talk ABOUT US in front of us.
The morning of check out (11am check out time) we were packing up, all our bags were outside right in front of our door in the hallway. My husband was taking loads of bags to our car with our 3 year old, while I was I inside the room still because our baby was still sleeping. I was just about to transfer him to the stroller when I get a knock on the door at 11:03! Literally 3 minutes after check out. I open the door and an employee is standing there in between my bags that are packed and on the ground outside the door, and she asks me if I’m checking out today. I say yes I’m literally about to walk out the door. As you can clearly see my bags are outside!!
Just small terrible service things that would go a long way if fixed.