Thank you for your review.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sean, thank you for your high recommendation of Hotel Flor Tampa Downtown. We are delighted you had an excellent stay and were pleased with our accommodation and amenities. We appreciate your feedback and hope to see you again soon!

Thank you for your perfect rating, Taylor. We at Hotel Flor Tampa Downtown are glad you enjoyed your stay and were pleased with our accommodations. We hope to see you again the next time you are visiting the area!

Thank you for the high rating, we’re glad to know your stay was enjoyable. We hope you’ll visit us again in the future, Anthony!

Jacob, thank you for your valuable feedback. We are sorry to hear that the construction caught you by surprise and was not communicated to you prior to your stay. We strive to be transparent with our guest and hope to welcome you back for an improved experience once our renovations are complete.

Joshua, thank you for your perfect rating of Hotel Flor Tampa Downtown. We are delighted you had an exceptional stay and loved everything about our visit. The pleasure would be ours to welcome you back!

Thank you for taking the time to share your feedback regarding your stay with us. We sincerely apologize for the issues you encountered. It's clear that we missed several opportunities to make your experience more positive and straightforward. We understand your frustrations with the additional fees and the complications with the hot and cold water in your shower. These are certainly not the standards we aim to uphold, and we appreciate your patience as we navigate the complexities of our renovation process. Your detailed feedback is invaluable to us for making necessary improvements and ensuring that these issues are rectified for future guests. We are committed to improving and hope to have another opportunity to host you under better circumstances, where we can provide the quality stay you expect and deserve.

Jana, we are glad you enjoyed your room and our bar, and found our parking team to be welcoming during our renovations! We appreciate your understanding as we improve. We look forward to welcoming you back to experience our newly renovated spaces soon!

Evelyn, thank you for your high recommendation of Hotel Flor Tampa Downtown. We are glad you had an excellent stay and were pleased with our convenient location for events. The pleasure would be ours to welcome you back!

Kylan, thank you for staying with us and taking the time to share your experience. While we’re happy you appreciated our beautiful property, it’s truly disheartening to hear about the inconveniences you encountered with our valet service and water pressure. These issues aren’t reflective of our usual high standards, and though we’re glad our team attempted to offer you a resolution, we understand that it fell short of your expectations. We will discuss your comments internally to make the necessary improvements and see how we can better serve our guests. Please consider giving us another chance to change your impression.

Grigor, seeing your rating is disappointing as we always strive to provide our guests with a first-rate stay. We hope to have the opportunity to change your impression of us on a future visit.

Jesper, thank you for noting our kind team and clean rooms. We apologize for the issue with the TV and the oversight in addressing it as promised. We are committed to improving and hope you will return so we can provide a fully satisfying experience.

Robert, we sincerely apologize for the construction noise and the other issues you encountered. Transparency and comfort are our priorities, and we missed the mark. We are addressing your feedback to improve. We hope to welcome you back for a more peaceful and enjoyable experience after our renovation is complete.

It's disappointing to learn that your time with us did not win you over completely. We hope you'll give us the chance to impress you on a future visit, Lena.

Michael, we are disheartened to hear of your experience. Please accept our sincere apology for the inconvenience you encountered and know that we will make sure this matter is addressed. We hope that you will reconsider staying with us again, as we are confident that we can provide you a better stay.

Steve, thank you for your perfect rating of Hotel Flor Tampa Downtown. We are glad you had an enjoyable stay and were pleased with our helpful team and convenient transportation. We hope to have the pleasure of welcoming you back again soon!

Jeanette, thank you for staying with us! We are glad you appreciated our historical details and enjoyed your visit. We hope to welcome you back again soon.

Lisa, thank you for staying with us at Hotel Flor Tampa Downtown and for your high recommendation. We are glad you enjoyed your stay and found our hotel the ideal location for the Madonna concert. The pleasure would be ours to welcome you back for another memorable stay!

Lindsey, we are glad you enjoyed our renovation, team, and location! We are addressing the hot water and bedding issues to ensure a more comfortable stay. Your feedback is invaluable. We at Hotel Flor are looking forward to welcoming you back for an even better experience!

Thank you for your five-stars, Pamela. We look forward to your return and hope it's soon!

Chris,Thank you for sharing your experience with us. We appreciate your understanding regarding the ongoing renovations, and we're pleased to hear that they did not disrupt your stay.We're sorry to hear about the discomfort you experienced due to interactions with individuals asking for money outside the hotel. We understand how this could be frustrating and detract from your overall experience. We strive to ensure the safety and comfort of all our guests, and we will address this matter to find ways to mitigate such occurrences in the future.We appreciate your insight. We understand that each person's situation is unique, and we endeavor to create an environment where everyone feels welcome and respected.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. If there's anything else we can do to improve your stay, please don't hesitate to let us know.

Dear Jazzmine,We're deeply sorry to hear about the issues you've experienced during your stay. We strive to provide our guests with top-notch service and we're afraid we've fallen short on this occasion. We'll be sure to address the phone and elevator malfunctions immediately with our maintenance team. We also appreciate your feedback regarding the valet service and will work towards improving this aspect. Please know your satisfaction is our top priority. We hope you will give us another chance to serve you better in the future.

Dear Christine,We're thrilled to hear that you appreciated our updated decor! We aim to create an environment that is not only comfortable but beautiful. Your feedback validates our efforts and adds an extra dose of motivation for us. Do visit us again!Barbara FuenmayorFront Desk Supervisorbfuenmayor@hotelflortampa.com

Dear Mark,Thank you for taking the time to share your feedback about your experience at our hotel. We sincerely apologize for any inconvenience the exterior construction might have caused during your stay. Your comments about our helpful and courteous staff warms our heart, and we are pleased to hear that your room and its accommodations were enjoyable. We understand the constraints regarding the room size and the inconvenience caused due to one elevator working. We are taking stringent measures to avoid such instances in the future. While we understand you might have reservations about returning, we hope to have the opportunity to better serve you in the future, when our renovations are complete and can truly display the full extent of our offerings.

Thank you for your review! We hope you've had a wonderful time with us. Please contact our front desk line (+1)813-225-1700 so we could assist at our best.

Crystal,We appreciate you taking the time to give us your feedback. We're thrilled to hear that you found the room to be the nicest and most comfortable one you've ever stayed in - that's exactly what we aim for! We apologize for the inconvenience with the elevator and the room utilities, and we are working on these issues to enhance our guests' satisfaction moving forward. Thank you for your patience, and we're looking forward to hosting you again.

Destiny,We're happy to hear such positive feedback! It's wonderful to know that from the moment you stepped out of your car for our valet service to the day you left, you received nothing but top-notch service and professionalism. We're happy to learn that our attention to details all added to your excellent experience with us. Reading that you may consider us for such a special event like your wedding, makes us feel honored. We look forward to welcoming you back for an even longer stay. Cheers!

Elizabeth,Thank you for taking the time to share your experience with us. We're delighted to hear that you had a nice stay and appreciated our great location, friendly staff, and cleanliness of our rooms. However, we sincerely apologize for the inconvenience you experienced with the shower. Your comfort is very important to us, so we'll definitely look into this issue to ensure it doesn't happen in the future. We hope to have the opportunity to welcome you back, with a promise for a flawless experience. Once again, thank you for your valuable feedback.

Antonio, We're so glad to hear that you were pleasantly surprised by our rooms and found our beds clean and comfortable. We're also thrilled you enjoyed the ample space we offer. Your feedback about the bathroom size is appreciated and we're glad to know that the room made up for it. We truly can't wait to welcome you back to our hotel again for another wonderful experience. Thank you for your kind review!

Dear Sally-Anne,Thank you for taking the time to rate us with a 4-star review. Even though your review did not have any specific feedback, your high rating tells us that we are moving in the right direction and meeting our goal to provide excellent hospitality. We value your support and look forward to serving you again in the future.

We pride ourselves on excellent guest service and strive to Make a Difference during every interaction. I am absolutely delighted to see your recent stay with us exceeded your expectations and will be sharing your survey with our team so they can see where we shine and where we need to improve for the future.

Good day Melissa!Thank you for choosing the Hotel Flor Tampa Downtown, Tapestry Collection by Hilton for your recent visit to the Tampa area.I am happy to see many aspects of your recent stay with us exceeded your expectations but must sincerely apologize your overall stay with us did not meet your expectations. I will be sharing your review with our team so they can see where we shine and where we need to improve for the future.If there is anything we can do to Make It Right for you for the poor experience or should you have any questions or concerns, please do not hesitate to contact me directly at 813-225-1700 or jbalcacer@hotelflortampa.comWe hope you will consider staying with us in the future!

Thank you for the kind words, Adam. We’re delighted that we could make your stay here worthwhile. Hoping that we see you again very soon.