Dear Tomas,Thank you for your review.We're delighted to hear that you appreciated the high standard of our housekeeping and reception, as well as the reliable Wi-Fi connectivity in most areas of our property. We're sorry to hear about the noise disturbance you experienced due to the music. We strive to provide a comfortable environment for all our guests and will take your feedback into consideration.We hope to see you again in the future. Kind regards,Guest Experience ManagerBarceló Santiago

Dear Mr Jan We sincerely appreciate the time you spent sharing your opinion after your visit to Barceló Santiago. The opinions of our guests provide us the opportunity to see our hotel through your eyes First of all we take note of your suggestion of non-smoking room, currently the hotel allows smoking in open areas such as terraces or specific areas designated for it, for example a part of the pool bar terrace. On the other hand thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience, we are therefore very pleased to read that you were satisfied with yours. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. In addition, we are pleased to read that found the views to be amazing, the hotel Barceló Santiago has a privileged location, located in the area of greatest scenic beauty of the South of Tenerife, with unique views of the island of La Gomera and the cliffs of Los Gigantes, without doubt, the most valued and appreciated by our guests. Last but not least We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards Barceló Santiago****

Dear Guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barceló Santiago hotel and are delighted to read that we were able to match your expectations. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Barcelo Santiago ****

Dear Guest, We appreciate the time you spent on sharing your personal impressions regarding your recent stay among us. We appreciate your highlight on our heated outdoor pool and we would like to kindly add that it is heated during all the winter season. Moreover, we are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Marta Chincho Gonzalez Guest Experience Manager

Dear guest, We are very glad that you decided to spend your holidays in Tenerife with us at the Barceló Santiago. We are happy that you took the time to explore this incredible island, but also that you made relaxing in our beautiful hotel looking to the cliffs. It was a true pleasure having you stay with us. Best regards, Barceló Santiago

Hola Christer, Gracias por tus 5 estrellas. Esperamos verte pronto. Un cordial saludo. Barceló Santiago

Dear Eugen, Thank you very much for your kind feedback.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago

Cher David,Nous apprécions que vous nous fassiez part de vos commentaires sur votre récent séjour parmi nous. Nous vous remercions d'avoir choisi notre hôtel pour vos vacances et nous nous réjouissons de vous accueillir à nouveau la prochaine fois.Cordialement,Guest Experience ManagerBarceló Santiago

Dear Julie,We appreciate that you took the time to share your experience with us.We are delighted to hear that our stunning location and the exceptional cleanliness and condition of our hotel contributed positively to your experience. It is our pleasure to provide a well-maintained environment that enhances the stay of our valued guests.We regret to learn that our culinary offerings and poolside service did not meet your expectations. While we are proud of our diverse food selection and attentive staff, we are sorry that the solutions provided during the stay were not satisfactory. Your comments are important to us and will be used to evaluate and improve the guest experience in these areas.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience ManagerBarceló Santiago

Dear Alan,Thank you very much for your kind feedback.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago

Cher Nicolas,Merci de nous faire part de votre retour d’expérience positif.Nous sommes ravis de savoir que vous avez passé un superbe séjour parmi nous.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,Guest Experience ManagerBarceló Santiago

Dear Philip, Thank you very much for your kind feedback.The serene soundscape provided by the ocean waves is indeed one of the unique aspects that we love to offer our guests. We're delighted that it contributed positively to your stay. We appreciate your high ratings on room cleanliness and service, as our team strives to maintain exceptional standards.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago

Dear Aimée,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience ManagerBarceló Santiago

Dear Guest, Thank you very much for your kind feedback.We regret to hear that the cleanliness of your room did not meet your expectations; our team is committed to maintaining the highest standards and will look into this matter. It's heartening to know that you found our hotel's condition to your satisfaction and received excellent service from our staff. We're delighted that the peace and quiet of our location contributed to a relaxing stay for you.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago

Lieber Markus,Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie unser Barceló Santiago zu Ihrem bevorzugten Hotel für einen sonnigen Urlaub in Tenerife gemacht haben.Wir freuen uns zu hören, dass Sie die Qualität und Vielfalt unserer Speisen sowie Ihr Erlebnis im Restaurant El Olivo sehr geschätzt haben. Es ist unser Ziel, ausgezeichnete kulinarische Erfahrungen zu bieten. Wir bedauern jedoch, dass andere Aspekte Ihres Aufenthalts nicht Ihren Erwartungen entsprochen haben. Insbesondere nehmen wir zur Kenntnis, dass die Lautstärke unserer Abendveranstaltungen und die Ausstattung Ihres Zimmers Anlass zur Kritik gegeben haben. Wir möchten betonen, dass wir kontinuierlich bemüht sind, den Komfort und die Zufriedenheit unserer Gäste zu gewährleisten und dass alle unsere Zimmer nach den neuesten Standards renoviert wurden. Bei Barceló legen wir hohen Wert auf die kompetente und herzliche Gästebetreuung unseres Personals und sind uns vollkommen bewusst, dass die Interaktion mit unseren Gästen eine enorme Auswirkung auf den Gesamteindruck ihres Urlaubs in unserem Hotel hat. Daher bedauern wir zutiefst, Ihre Kommentare zu dem von Ihnen erhaltenen Service zu lesen und verpflichten uns, alle Aspekte zu verbessern, die unerlässlich sind damit sich jeder Gast stets willkommen und umsorgt fühlt.Wir danken Ihnen nochmals und hoffen, Sie bald wiederzusehen.Mit freundlichen Grüßen,Guest Experience ManagerBarceló Santiago

Liebe Noelle,vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Kommentare zu Ihrem letzten Aufenthalt in unserem Barceló Santiago mitzuteilen.Wir freuen uns zu hören, dass Sie die Sauberkeit Ihres Zimmers und die Freundlichkeit unseres Personals positiv hervorgehoben haben. Es ist großartig, dass Sie das Buffet und die vegetarischen Optionen genossen haben. Ihre Anmerkungen zu den Kennzeichnungen der Speisen nehmen wir sehr ernst und werden diesbezüglich noch aufmerksamer vorgehen. Es tut uns leid, dass der Online Check-in und das vegetarische Angebot beim Zimmerservice nicht Ihren Erwartungen entsprochen haben. Ihre lobenden Worte über die atemberaubende Aussicht aus dem Zimmer und den öffentlichen Bereichen des Hotels bestärken uns darin, unseren Gästen einen unvergesslichen Aufenthalt mit einzigartigem Panorama zu bieten.Nochmals vielen Dank, dass Sie Ihre Erfahrungen mit uns teilen. Wir hoffen, Sie wieder einmal empfangen zu dürfen.Mit freundlichen Grüßen,Guest Experience ManagerBarceló Santiago

Dear Guest, Thank you very much for your kind feedback.We are pleased that we met your expectations. Our dedicated team members work hard to ensure that every guest here has a comfortable and memorable stay, so your positive feedback is very rewarding.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago

Dear Dylan,Thank you very much for your kind feedback.We're delighted to hear you enjoyed the variety and freshness of our breakfast buffet; our team takes great pride in offering an array of quality options to start the day right. It's also pleasing to know that the cleanliness of your room, the condition of our hotel, and the service provided by our staff met your expectations, reaffirming our commitment to excellence in hospitality. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago

Dear Michael,Thank you for reviewing your stay with us.We're delighted to hear that you appreciated the stunning views from our location and found our rooms to be smart and clean. Our team works diligently to maintain high standards of cleanliness and guest satisfaction, so it's rewarding to know these efforts are noticed. We understand your concerns regarding the parking and dining experience. While we offer limited parking, we aim to manage this amenity to best serve all our guests and regret any inconvenience you may have faced. As for the dining atmosphere, we continually strive to create enjoyable meal experiences and we're sorry to hear that it did not meet your expectations on this occasion. We look forward to welcoming you back. Best regards,Guest Experience ManagerBarceló Santiago

Dear Simon, Thank you very much for your kind feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago

Dear Najma,We appreciate that you took the time to share your experience with us.We're delighted to hear that you found our hotel to be a clean and lovely retreat, and that the sea views from your room added to the beauty of your stay. Our team is glad that the dessert buffet was a highlight and sincerely apologizes for any limitations experienced with non-meat food options. We strive to cater to all dietary needs and will take your feedback into consideration to improve our offerings. We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience ManagerBarceló Santiago

Estimado Yago,Agradecemos sinceramente el tiempo que invirtió en compartir su opinión después de su visita a nuestro hotel. Las opiniones de nuestros clientes son de suma importancia para asegurar el cumplimiento de nuestros estándares de servicio en todo momento.Lamentamos profundamente que su estancia no haya cumplido con las expectativas debido a la presencia de insectos. Tenemos en marcha un plan de control de plagas regular y trabajamos duro a diario para evitar su presencia dentro de nuestras instalaciones. La limpieza y el mantenimiento son aspectos cruciales para nosotros y tomamos su comentario con la máxima seriedad para realizar las mejoras necesarias y evitar que situaciones como esta se repitan en el futuro.Esperamos tener la oportunidad de volver a recibirle en el futuro y así poder brindarle una mejor experiencia.Un saludo, Guest Experience ManagerBarceló Santiago

Dear Jaclyn,Thank you for your positive feedback.We are delighted to know about your satisfaction with the stay and happy to know you had a lovely time with us.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience ManagerBarceló Santiago

Sehr geehrter Jens, Vielen Dank für Ihr positives Feedback! Wir freuen uns zu hören, dass Sie die Aussicht auf Los Gigantes und Ihr Zimmer mit privatem Whirlpool genossen haben. Wir sind stolz darauf, unseren Gästen einzigartige Erlebnisse mit komfortablen Unterkünften in einer entspannten Umgebung zu bieten.Es freut uns auch zu hören, dass Sie mit unserer Halbpension zufrieden waren und dass Sie die Preise im Poolrestaurant und bei den Getränken für angemessen hielten.Wir danken Ihnen nochmals für diese freundliche Bewertung unseres Hotels und freuen uns darauf, Sie in Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Guest Experience ManagerBarceló Santiago