Lobby

Recensioner av Crowne Plaza Toronto Airport, an IHG Hotel

4 out of 5

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 409 av 1000 recensioner" "
8 - Bra i betyg. 265 av 1000 recensioner" "
6 - Okej i betyg. 129 av 1000 recensioner" "
4 - Dåligt i betyg. 85 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 112 av 1000 recensioner" "

8,2/10

Renlighet

8,0/10

Personal och service

7,6/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

8/10 Bra

Keith

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy access to the airport
Bodde här 1 natt i maj 2024
Svar från Arjun Tataria 21 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 Bra

Mandy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Tiny room and bathroom. Convenient to airport
Bodde här 1 natt i maj 2024
Svar från Arjun Tataria 20 maj 2024
Dear Valued Guest,Thank you for taking the time to share your feedback. We’re glad to hear that you found our location convenient to the airport. However, we apologize if the size of the room and bathroom did not meet your expectations.Your comments are valuable to us, and we will take them into consideration as we work to improve our guests’ experience. We hope to have the opportunity to welcome you back in the future and provide a more comfortable stay.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

4/10 Dåligt

Bachir

Reste med familjen
Gillade: Personal och service
The hotel was so noisy , no privacy in the room and the hallway. The AC noise was terrible and the smell in the hallway was very bad.
Bodde här 1 natt i maj 2024
Svar från Arjun Tataria 20 maj 2024
Dear Valued Guest,Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay, including the noise levels, lack of privacy, AC noise, and unpleasant smell in the hallway. This is not the standard we strive to uphold.Your comments will be addressed with our team to ensure these issues are resolved. We appreciate your input and hope you will give us another chance to provide a more comfortable stay in the future.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 Bra

Norrisa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall, the hotel was very nice. However, I did not receive the room I reserved on Expedia. I reserved a room with 2 queen beds, but received one with a king sized bed. When I asked for a room change, the front desk clerk told me that the hotel was "overbooked" then gave me a paperbag with cookies, a bottled water and a bag of chips :(. The room was nice but it did not accommodate all the travelers in my party.
Bodde här 1 natt i maj 2024
Svar från Arjun Tataria 20 maj 2024
Dear Valued Guest,Thank you for sharing your feedback. We’re pleased to hear that you found our hotel nice, but we sincerely apologize for not meeting your reservation expectations. It is disappointing to learn that you did not receive the room type you booked and that our efforts to compensate for the inconvenience were not satisfactory.We take your comments seriously and will address this with our team to ensure better communication and service in the future. Please contact us directly if you decide to stay with us again, and we will do our best to ensure you receive the room you reserved.Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Fantastiskt

Sonny

Reste med familjen
Gillade: Renlighet och bekvämligheter
Very nice hotel
Bodde här 1 natt i maj 2024
Svar från Arjun Tataria 19 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Fantastiskt

Ignacio

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convenient to World Congress Center.
Bodde här 7 nätter i maj 2024
Svar från Arjun Tataria 19 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Fantastiskt

Jeanette

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful hotel, clean, friendly staff, nice restaurants on site and close by.
Bodde här 2 nätter i maj 2024
Svar från Arjun Tataria 17 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

6/10 Okej

Ayushi

Reste med familj och småbarn
Gillade: Renlighet
Gillade inte: Bekvämligheter
Not satisfactory service
Bodde här 1 natt i maj 2024
Svar från Arjun Tataria 15 maj 2024
Dear Valued Guest,We're truly sorry to hear about your experience. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We strive to provide the best service possible and will take your comments into consideration as we continue to improve. If there's anything specific you'd like to address, please feel free to reach out to us directly.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

6/10 Okej

Nimisha

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our experience was not so good from the beginning. Since we have an infant with us and there was a long queue at the check in due to cancellation of flight late in the evening, we’ve requested that if she can take us in but staff didn’t agree with that and asked to wait for queue till my turn.It took half an hour for our turn. Secondly, room was different than which was shown in Expedia and when we’ve complained then manager denied that we don’t have property like this. We got upgrade for one night. But for one night stay,We’ve requested for refund which didn’t happen just upgraded the room for stay. It was our two night stay at hotel. Quite not so well experience.
Bodde här 2 nätter i maj 2024
Svar från Arjun Tataria 15 maj 2024
Dear Valued Guest,We deeply regret the challenges you faced during your recent stay. It's disheartening to learn that our check-in process fell short of your expectations, especially given the circumstances of your late flight cancellation and the presence of an infant. Please accept our sincere apologies for any inconvenience caused by the long queue and the discrepancy between the room you were allocated and the one advertised on Expedia. Your feedback is invaluable, and we are committed to reviewing our procedures to ensure a smoother experience for our guests in the future. Additionally, we apologize for any confusion regarding your refund request and assure you that we will investigate this matter further to ensure that such situations are handled appropriately. We hope for the opportunity to welcome you back in the future and provide you with the exceptional stay experience you deserve.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Fantastiskt

Sentia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like that Crowne Plaza was convenient and it was a great price, and the pickup was quick. The hotel staff are friendly. And helpFul . the rooms are clean. I like that stores are close buy.
Bodde här 1 natt i maj 2024
Svar från Arjun Tataria 15 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Fantastiskt

Sameer, Auckland

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good customer service. Clean room and very quite stay. Loved the location too
Bodde här 2 nätter i maj 2024
Svar från Arjun Tataria 15 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Fantastiskt

Kimberley Anne

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was a really nice hotel
Bodde här 3 nätter i maj 2024
Svar från Arjun Tataria 13 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Fantastiskt

Vernesko

Affärsresenär
Gillade: Renlighet och bekvämligheter
Everything is excellent
Bodde här 2 nätter i maj 2024
Svar från Arjun Tataria 12 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

2/10 Väldigt dåligt

Marsha

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
My availability room shower was unusable because the water just run into the bathroom was compensated with not paying for parking
Bodde här 1 natt i maj 2024
Svar från Arjun Tataria 12 maj 2024
Dear Valued Guest,We're truly sorry to hear about the inconvenience you experienced with the shower during your stay. Please accept our sincerest apologies for any inconvenience this may have caused. We strive to ensure all aspects of our guests' accommodations are in top-notch condition, and we regret falling short in this instance.We appreciate your understanding and patience. As a gesture of goodwill, we have waived the parking fee for your stay. We hope this compensates for the inconvenience you encountered and that it reflects our commitment to providing excellent service.We value your feedback and will use it to improve our services. We hope you'll give us another opportunity to provide you with the exceptional experience you deserve on your next visit.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 Bra

Mahmoud

Reste i grupp
Value for money is over priced
Bodde här 3 nätter i maj 2024
Svar från Arjun Tataria 12 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 Bra

Alan

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Arjun Tataria 12 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 Bra

Sarah

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great short term stay after a late flight.
Bodde här 1 natt i maj 2024
Svar från Arjun Tataria 12 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Fantastiskt

Jesse, Gatineau

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very nice
Bodde här 1 natt i maj 2024
Svar från Arjun Tataria 12 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

4/10 Dåligt

Terry

Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 1 natt i maj 2024
Svar från Arjun Tataria 12 maj 2024
Dear Valued Guest,We're truly sorry to hear about your experience. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We strive to provide the best service possible and will take your comments into consideration as we continue to improve. If there's anything specific you'd like to address, please feel free to reach out to us directly.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 Bra

dylan

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great property, location is great close to airport with shuttle for any business around the airport area very convenient.
Bodde här 3 nätter i april 2024
Svar från Arjun Tataria 8 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Fantastiskt

Prathamesh

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was a great value for the price point.
Bodde här 3 nätter i maj 2024
Svar från Arjun Tataria 8 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

4/10 Dåligt

Munia, Ottawa

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Our room wasn’t the cleanest and the pullout bed was dirty and uncomfortable
Bodde här 1 natt i april 2024
Svar från Arjun Tataria 8 maj 2024
Dear Valued Guest,We sincerely apologize for the cleanliness issues you encountered during your stay, as well as for the discomfort of the pullout bed. Providing a clean and comfortable environment for our guests is of the utmost importance to us, and we regret that we fell short of your expectations in this regard.Please know that we take your feedback seriously, and we will be addressing these concerns with our housekeeping and maintenance teams to ensure that similar issues do not occur in the future. We understand the importance of a good night's sleep and will take immediate action to rectify the situation with the pullout bed.Your satisfaction is our top priority, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

6/10 Okej

David

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I did not like the surprise $28 per night parking!
Bodde här 1 natt i maj 2024
Svar från Arjun Tataria 8 maj 2024
Dear Valued Guest,Thank You for the review .We apologize for any inconvenience or surprise caused by the parking fee during your stay. We understand that unexpected charges can be frustrating, and we regret any inconvenience this may have caused.Your feedback is valuable to us, and we will review our communication processes to ensure that our guests are fully informed about any additional fees in the future.We appreciate your understanding and hope that you will give us another opportunity to exceed your expectations on a future visit.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Fantastiskt

Shanika, Edmonton

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i maj 2024
Svar från Arjun Tataria 8 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Fantastiskt

Galo

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I have always enjoyed the
Bodde här 1 natt i maj 2024
Svar från Arjun Tataria 8 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 Bra

Jake

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place
Bodde här 1 natt i maj 2024
Svar från Arjun Tataria 17 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Fantastiskt

Leah Corazon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The Conceirge & staff are accommodating. Nice restaurants and convenient.
Bodde här 4 nätter i maj 2024
Svar från Arjun Tataria 8 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 Bra

Asadeq

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 4 nätter i maj 2024
Svar från Arjun Tataria 8 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

2/10 Väldigt dåligt

Jamie

The hotel boasts of a free shuttle, but unfortunately you can't reach them to access it. We called for 90 minutes with a 2 year old and a 4 year old before finally having to pay $48 for a taxi, which the hotel refused to reimburse.
Bodde här 1 natt i maj 2024
Svar från Arjun Tataria 12 maj 2024
Dear Valued Guest,We apologize for the inconvenience you faced trying to access our complimentary shuttle service. Your feedback is crucial, and we'll investigate the issue to improve our service. We regret any inconvenience caused and appreciate your patience. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

4/10 Dåligt

Jane

Reste med familjen
Gillade inte: Personal och service och bekvämligheter
Breakfast was included but the line up was too long on the weekend to reasonably wait if you had someplace to be. Our room also wasn't cleaned on the weekend. I asked for coffee for the morning and fresh towels and after asking three times I still have neither as of 11:00 PM.
Bodde här 4 nätter i maj 2024
Svar från Arjun Tataria 5 maj 2024
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is invaluable to us, and we regret that we fell short of meeting your expectations. We're working diligently to address the issues you've raised with our breakfast service, room cleaning, and responsiveness to guest requests. Please know that we take your comments seriously and will use them to improve our services moving forward. If there's anything else we can do to make it right, please don't hesitate to reach out to us directly.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 Bra

Lia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Arjun Tataria 8 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Fantastiskt

Olanrewaju

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 3 nätter i april 2024
Svar från Arjun Tataria 8 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 Bra

Mark

Gillade: Renlighet
Bodde här 2 nätter i maj 2024
Svar från Arjun Tataria 8 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Fantastiskt

Sarah

Gillade: Renlighet
Bodde här 1 natt i maj 2024
Svar från Arjun Tataria 5 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Fantastiskt

Bruce

Reste med sin partner
Everything
Bodde här 1 natt i april 2024
Svar från Arjun Tataria 5 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Fantastiskt

Jayne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Arjun Tataria 5 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

2/10 Väldigt dåligt

Greg

I didnt like the hidden costs & the fact that I never got a receipt to review them. WHat was initially going to cost me a little over $100 ended up somehow being $300. Apparently there was some kind of deposit which they never mentioned to me that was charged to my card. How can I dispute this? I need to contact someone at the hotel in Accounting. Also, Expedia listed it in Canadian dollars on the website. WHen I saw a bill, it was converted to USD. Again, false representation! I am super angry at this all & will never use either service again. I need a contact from Expedia to explain this to me.
Bodde här 1 natt i maj 2024
Svar från Guest Service Manager 4 maj 2024
Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion or frustration caused by the billing discrepancies you encountered during your recent stay.Upon reviewing your account, we've taken immediate action to address the issues you've raised. We can confirm that the security deposit of 100 has been released from our end.Your total charges for your stay amount to 169 plus tax, which in Canadian dollars equals CAD 202.43. We understand the importance of transparency and accuracy in billing, and we regret any oversight in providing you with a clear breakdown of charges.We sincerely value your feedback and your patronage. Rest assured, we are committed to continually improving our services and ensuring a seamless experience for all our guests.If you have any further questions or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to help.

8/10 Bra

Daphne, Paradise

Reste i grupp
Clean
Bodde här 1 natt i maj 2024
Svar från Arjun Tataria 5 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Fantastiskt

Bibek

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent location . Amazing food and customer services along with complementary pick up and drop off from the airport . I would definitely come back here again in future .
Bodde här 5 nätter i april 2024
Svar från Arjun Tataria 2 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Fantastiskt

Bupe

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Poor parking.
Bodde här 5 nätter i april 2024
Svar från Arjun Tataria 2 maj 2024
Dear Valued Guest,Thank you for your lovely review! It brings us great joy to know that you had a wonderful experience during your stay with us. Your kind words truly motivate our team to maintain our high standards of service.We understand that parking may have been a bit of a challenge, and we apologize for any inconvenience it may have caused. We continuously strive to improve our facilities and amenities, and your feedback helps us identify areas where we can enhance the guest experience.Should you require any assistance or have any further feedback, please feel free to reach out to us at any time. We're always here to ensure your stay with us is as comfortable and enjoyable as possible.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

2/10 Väldigt dåligt

Stephanie

Bodde här 1 natt i april 2024
Svar från Arjun Tataria 21 maj 2024
Dear Valued Guest,We're truly sorry to hear about your experience. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We strive to provide the best service possible and will take your comments into consideration as we continue to improve. If there's anything specific you'd like to address, please feel free to reach out to us directly.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

4/10 Dåligt

Staci, North Bay

Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet
Hair on the floor when I checked in. Shuttle didn’t arrive as scheduled. And when tried to contact the hotel they did not answer the phone.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Gary

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great
Bodde här 5 nätter i april 2024
Svar från Arjun Tataria 2 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

4/10 Dåligt

Mark

Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
The place is nice. Stayed for two nights. There was no room service. No one answered the phones for hours. Had to walk across the street to get food. When I checked out , instead of handing me back my $250 damage deposit, they took another $250 by accident. Still owe me $500 as I caught it later. Could be better overall
Bodde här 2 nätter i april 2024
Svar från Arjun Tataria 30 apr. 2024
Dear Valued Guest,Thank you for sharing your experience with us. We're genuinely sorry to hear about the inconveniences you encountered during your stay. Rest assured, your feedback is invaluable, and we're committed to addressing these issues promptly. We apologize for the lack of room service and the delayed response on the phones, as well as the error with your damage deposit. Your satisfaction is our priority, and we're working diligently to ensure a smoother experience for our guests in the future. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved stay. If there's anything further we can do to make amends, please don't hesitate to reach out to us directly.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Fantastiskt

Enrique

Bodde här 2 nätter i april 2024
Svar från Arjun Tataria 2 maj 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Fantastiskt

Chanchal

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Arjun Tataria 30 apr. 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 Bra

Natalia B.

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good generally
Bodde här 1 natt i april 2024
Svar från Arjun Tataria 30 apr. 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Fantastiskt

Ahsan ul

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Arjun Tataria 30 apr. 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

6/10 Okej

Rodolfo

Gillade inte: Personal och service
They had construction next door
Bodde här 2 nätter i april 2024
Svar från Arjun Tataria 30 apr. 2024
Dear Valued Guest,We apologize for the inconvenience caused by the construction outside. We're actively working to minimize its impact on our guests' mobility. Thank you for your feedback, and we hope to welcome you back under better conditions.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 Bra

Lavinia

Bodde här 1 natt i april 2024
Svar från Arjun Tataria 30 apr. 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport