Terrass/Patio

Recensioner av Hotel Indigo Traverse City, an IHG Hotel

3.5 out of 5
Hotel Indigo Traverse City, an IHG Hotel
263 W Grandview Parkway, Traverse City, MI

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 587 av 1000 recensioner" "
8 - Bra i betyg. 252 av 1000 recensioner" "
6 - Okej i betyg. 91 av 1000 recensioner" "
4 - Dåligt i betyg. 45 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 25 av 1000 recensioner" "

9,4/10

Renlighet

9,2/10

Personal och service

8,6/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

8/10 Bra

Makinde

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Hotel Indigo TVC Social Media Team 2 maj 2024
Hi Makinde!Thank you for your positive review of our hotel. We are excited to see you enjoyed your stay and look forward to seeing you again soon.

10/10 Fantastiskt

Corey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Hotel Indigo TVC Social Media Team 2 maj 2024
Hi Corey!Five out of Five, thank you!! We couldn't ask for anything more. We hope you enjoyed your time at Hotel Indigo Traverse City and we hope to see you again soon. Thank you for your business!

10/10 Fantastiskt

Patricia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I enjoyed the view of the bay from our room. I liked that it was close to downtown, so very walkable and the staff was very friendly.
Bodde här 2 nätter i april 2024
Svar från Hotel Indigo TVC Social Media Team 30 apr. 2024
Hi Patricia!Thank you for the five out of five review! We truly appreciate the kind words and are looking forward to seeing you again soon. Thank you for your business!

10/10 Fantastiskt

Maria

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location, clean, loved the valet parking, nice restaurant and bar. It was the perfect place to round out our date night.
Bodde här 1 natt i april 2024
Svar från Hotel Indigo TVC Social Media Team 28 apr. 2024
Hi Maria!Thank you for your review of Hotel Indigo in Traverse City! This makes us so happy that we were your goto for date night! We will make sure to share your comments with the team and hope to see you again soon.Thank you for your business!

2/10 Väldigt dåligt

timothy

Reste med sin partner
Gillade inte: Renlighet och personal och service
started with the guy saying if I didnt use valet parking the police would ticket me for parking on street at night--we didnt get a ticket I signed up for full service and never had my room cleaned-I even went down after first night and asked again bathroom shower had globs of hair in it
Bodde här 3 nätter i april 2024
Svar från Hotel Social Media Team 25 apr. 2024
Hi there Timothy,I'm sorry that you experienced less than stellar service with us. We do advise guests that if you park on the street in the metered parking that it is patrolled and anytime between 8am-8pm you could receive a hefty ticket. I'm sorry if this wasn't communicated to you appropriately. We do have heated and protected valet parking for all of our guests which does come at a cost. We are a downtown hotel with limited parking around us. I'm also sorry to hear that our housekeeping team didn't provide you with service each day. Our housekeeping scores rank amongst the highest of any IHG property and we take immense pride in our cleanliness. We hope that you will allow us another opportunity to provide you with excellent service. Thank you for your business.

10/10 Fantastiskt

Keith, Lake Orion

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was very nice. Fantastic views of Grand Traverse Bay. The hotel team were exceptional. From the time I pulled in to the time I checked out I experienced excellent service.
Bodde här 1 natt i april 2024
Svar från Hotel Indigo TVC Social Media Team 25 apr. 2024
Hey there Keith!Thank you for the 5 out of 5 review! We agree about those fantastic views! No other downtown hotels are quite like ours! We will be sure to let our award winning team know of your excellent experience.Thank you for staying with us and we look forward to seeing you again soon!

10/10 Fantastiskt

Traci

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My favorite Traverse City Hotel!
Bodde här 1 natt i april 2024
Svar från Hotel Indigo TVC Management Team 25 apr. 2024
Hi Traci,It's our favorite hotel too and we are so honored to see you had an excellent time! Giving us 5 out of 5 is awesome and we want you to know we appreciate you. Looking forward to seeing you again soon. Thank you for your business!

10/10 Fantastiskt

Kate

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property is in a great location for accessing so many great things in the area and has a wonderful view. The staff were all very helpful, the rooms were nicely decorated and clean. Would definitely return!
Bodde här 2 nätter i april 2024
Svar från Hotel Indigo TVC Social Media Team 25 apr. 2024
Hi Kate!Thank you for such an amazing rating! We agree that Hotel Indigo Traverse City is in the absolute best location in all of Traverse city! So many of our guests appreciate being able to pull up to the front door, exit their vehicle and have their vacations begin immediately. No need to worry about driving in circles looking for parking as you can walk to all your favorite downtown stores, restaurants and bars!We are excited to have you back again soon. Thank you for your business.

10/10 Fantastiskt

Julie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Hotel Indigo TVC Management Team 25 apr. 2024
Hi Julie!5 out of 5! Thank you so much! We can't wait to welcome you back.

10/10 Fantastiskt

Robert

Bodde här 1 natt i april 2024
Svar från Hotel Indigo 4 maj 2024
Thank you for the 5 star rating, Robert!We appreciate your feedback!

10/10 Fantastiskt

Alexa

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Location is perfect. Walking distance to everything downtown. Great to have the option of hotel bar areas. Valet was extremely reliable. Room was very clean and comfortable. Staff was very friendly. We will be staying here again!
Bodde här 1 natt i april 2024
Svar från Hotel Indigo TVC Social Media Team 25 apr. 2024
Hi Alexa,Thank you for the perfect score! We couldn't be more excited that the team at Hotel Indigo Traverse City was able to wow you with our service, cleanliness and valet!We can't wait to host you again soon.

10/10 Fantastiskt

Jordan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Hotel Indigo TVC Social Media Team 25 apr. 2024
Hi Jordan!5 out of 5, BAM! Thank you for such a great score. We are excited to share your review with our team and are looking forward to seeing you again soon!

6/10 Okej

Samantha

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Check out was at 11am on Sunday - housekeeping kept knocking on my door to see when I was leaving; I left at 11am
Bodde här 2 nätter i mars 2024
Svar från Hotel Indigo TVC Management Team 25 apr. 2024
Hi Samantha,Oh no! We don't like to see our guests have any issues and it looks like we fell short. Our award winning housekeeping team follows very strict guidelines of when to knock on a guests door. Check out is at 11am and they normally wait fifteen minutes after before they start the process. We do have Do Not Disturb signs on door and we always ask you place that on the outside door so we don't disturb you. I'm hoping you will allow us another chance as we want you to experience excellent service that we are known for. Thank you for your business and look forward to hosting you again soon.

10/10 Fantastiskt

Brad, Anchorage

Gillade: Bekvämligheter och boendets skick och faciliteter
Located next to everything downtown.
Bodde här 1 natt i mars 2024
Svar från Hotel Indigo TVC Management Team 25 apr. 2024
Hey Brad,5 out of 5! Thank you for such a great score and can't wait to see you again soon.

10/10 Fantastiskt

brian

Bodde här 2 nätter i mars 2024
Svar från Hotel Indigo TVC Social Media Team 25 apr. 2024
Hi Brian!5 out of 5! The team at Hotel Indigo Traverse City is humbled and honored you have given us such a high rating. We look forward to wowing you again soon!

10/10 Fantastiskt

Teresa

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
We love the Indigo and have stayed there multiple times. Delicious restaurant although wish it was full service as the line to order breakfast can get very long. All staff has been amazing every time we visited except for last week. We were in a a group of 6 and visited the bar area Thurs-Sat night. The bartender, Steven, was disinterested, aloof and borderline rude each night. Wanted to give him the benefit of the doubt that he was having a bad night but it happened 3 nights. Very disappointing.
Bodde här 3 nätter i februari 2024
Svar från Hotel Indigo TVC Management Team 25 apr. 2024
Hi Teresa!We love having you stay with us and can't wait for your next time.We are happy to report that we have installed a new Point of Sale (POS) system so that it will be much easier for you to order any food and beverage at the hotel. Plus, we have table service available for those that prefer to have a leisurely meal. We still have counter service with soon to be added grab and go for those that want to get out and enjoy all that TC has to offer. I'm sorry to hear about your experience with Steven, he is no longer with us so please don't take that interaction as normal from us. We adore our guests and want to ensure you have the most incredible stay in Traverse city.We hope to see you again soon!

4/10 Dåligt

Arthur

Gillade: Renlighet
Gillade inte: Personal och service
Bodde här 1 natt i februari 2024
Svar från Hotel Indigo TVC Management Team 25 apr. 2024
Hi Arthur,I'm sorry you have only given us 2 out of 5 but you didn't tell us why you were unhappy. We would love to speak with you via phone to understand what happened so that we can assure it doesn't happy again. Please feel free to give the hotel a call and ask for our Operations Manager. Thank you for your business.

10/10 Fantastiskt

Andrea

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the shower and breakfast was amazing
Bodde här 1 natt i februari 2024
Svar från Hotel Indigo TVC Social Media Team 25 apr. 2024
Hi Andrea!Thank you for your excellent review! We love our rainfall showers too and the large rock floor showers allow plenty of space to relax and enjoy. We thank you for your comments on our breakfast! Did you know that we have had the same breakfast chef since we opened? Chef Ro is there each morning to ensure you have an incredible healthy start to your day.Thank you for your business.

10/10 Fantastiskt

Robert

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

allan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Huge windows for a great sunrise view. Unique showers.
Bodde här 1 natt i februari 2024
Svar från Hotel Indigo TVC Social Media Team 25 apr. 2024
Hi Allan,Thank you for the kind review. It's guests like you that we love to have with us each day. We hope that we can see you again soon!

8/10 Bra

Stephen

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
There is no door to the shower and its dark like a cave.
Bodde här 2 nätter i februari 2024

8/10 Bra

Lisa

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Indigo is a very well kept property. It is clean and modern. The location is so convenient. You can easily walk to a lot of places. The staff was very friendly. I like that they offer a happy hour and live music in the lounge. The only con I had during my stay was the noise. I had a bay view room and the noise from the road was loud all night long. Next time I will try a city view room and hopefully that will help.
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Barry

Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

Angela, Grand ledge

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great location and nice hotel. Bay side rooms noisy
Bodde här 1 natt i februari 2024

8/10 Bra

Michael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A night away
Our room was clean upon first glance. When inspecting the bed sheets, not so much. Multiple stains were noted on the sheets and that was unacceptable. I went to the front desk asking for housekeeping to change the sheets, and was told housekeeping had went home already. The young lady at the front desk then promptly moved us to another room. This was much appreciated and made our stay much more enjoyable. Bar area had good drinks and good beer selection. Valet parking guy did a great job, $18 prepay on your room. Continue to check the pricing on your stay after you book. Our room went down almost $30, just a few days after booking. Contacting Hotels.com for OneKey credit is clunky. We would stay at this hotel again due to proximity to downtown dining, drinking and shopping.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Jennifer

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Timothy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Svar från Bethany 19 jan. 2024
Timothy, we appreciate the perfect score! Thank you for staying at Hotel Indigo Traverse City.

10/10 Fantastiskt

Roger, Leipsic

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay in Traverse City
Bodde här 1 natt i januari 2024
Svar från Bethany 12 jan. 2024
Roger, thank you for the kind words! We love our location and staff at Hotel Indigo.

8/10 Bra

Kayla

Bodde här 1 natt i december 2023
Svar från Bethany 12 jan. 2024
Kayla, we are happy to see you enjoyed your trip to Traverse City. Come visit again, soon!

10/10 Fantastiskt

MARCO, Allendale

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was very friendly and very accomodating. Check in and check out was very easy and having the availablity to valet our car was good as there is no parking hardly at around there. So it was definitely worth it.
Bodde här 1 natt i december 2023
Svar från Bethany 19 jan. 2024
MARCO, thank you for reviewing our property. We are happy to know our front office staff treated you well! Come back soon.

10/10 Fantastiskt

George

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Bethany 12 jan. 2024
George, thank you for reviewing our hotel!

10/10 Fantastiskt

Ryan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very central to TC. Across from transit station with free bayline bus route.
Bodde här 2 nätter i december 2023
Svar från Bethany 12 jan. 2024
Ryan, we are happy to here you enjoyed the location of our property! Hotel Indigo is great for those wanting to explore the city by foot.

8/10 Bra

Robert

Bodde här 1 natt i december 2023
Svar från Bethany 12 jan. 2024
Robert, thank you for reviewing our hotel!

10/10 Fantastiskt

Dana

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Bethany 12 jan. 2024
Dana, thank you for reviewing our hotel! We look forward to welcoming you back.

10/10 Fantastiskt

Kate

Bodde här 2 nätter i december 2023
Svar från Bethany 19 jan. 2024
Kate, Thank you for taking the time to review our property. We look forward to welcoming you back!

6/10 Okej

Nathan

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The location and staff were great. I building conditions were less that great. flooring in elevators was coming up, water was off in our room when we arrived, fire alarm system monitoring seemed to have not been working.
Bodde här 2 nätter i december 2023
Svar från Bethany 21 dec. 2023
Nathan, we are sorry to hear your stay was less than perfect- thanks for sharing this info with our team.

6/10 Okej

Ajay, Forest

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Pay for bottle water in room, tv & toilet did not work properly. Staff was very helpful & accommodating
Bodde här 4 nätter i december 2023
Svar från Bethany 21 dec. 2023
Ajay, we are sorry to hear your stay was less than perfect. Thank you for sharing this information with us- it will be shared with the associated departments.

8/10 Bra

Katarzyna

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall a great option in Traverse City. The hotel is updated, clean and the rooms were spacious. The beds were comfy and it was a great place to return after a day of shopping and dining. Lots and lots of shops, restaurants and bars are walkable from this hotel. We went during winter months but it’s also right by the water which I’m sure is great in the summer. My only negative comment would be the noise. It seems like the walls are pretty thin so we could hear a lot of what was going on around our room.
Bodde här 3 nätter i december 2023
Svar från Bethany 21 dec. 2023
Katarzyna, thank you for reviewing our property. Our location is so great for those wanting to explore our downtown district!

8/10 Bra

Tony

Gillade: Renlighet och personal och service

10/10 Fantastiskt

Jeffrey

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wonderful staff.
Staff was amazing as always. Valet, front desk, housekeeping...were super friendly and helpful. We will be back.
Bodde här 2 nätter i december 2023
Svar från Bethany 20 dec. 2023
Jeffrey, thank you for reviewing our property! We are happy to hear you enjoyed your stay with us.

10/10 Fantastiskt

Damon

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i december 2023
Svar från Bethany 13 dec. 2023
Damon, thank you for the perfect score!

10/10 Fantastiskt

Jon

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was professional
Bodde här 1 natt i december 2023
Svar från Bethany 13 dec. 2023
Jon, thank you for reviewing our hotel and highlighting our staff's efforts! We appreciate it.

10/10 Fantastiskt

Randall

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
it has a great view, but as it is in Traverse City in general a lot of construction in the area
Bodde här 2 nätter i december 2023
Svar från Bethany 13 dec. 2023
Randall, thank you for the honest review. We appreciate the feedback.

10/10 Fantastiskt

Heather

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel was super clean, and while we did not use many on the amenities the staff was super friendly and the property was super clean! It was very convenient that we could walk to Front St. for shopping and lots of dining options. If I had to find something that I did not like, it was just a bit noisy at night as you could hear the traffic and guests coming and going throughout the night. But overall I would highly recommend!
Bodde här 2 nätter i november 2023
Svar från Bethany 4 dec. 2023
Heather, we are thrilled to know you enjoyed your stay! You can't beat our location.

10/10 Fantastiskt

Richard, Lake Orion

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Been coming to Traverse City for the last 9 years over the Thanksgiving Holiday, We brought 12 of our friends and we recommended Hotel Indigo and they all liked it very much. Very convenient to downtown. Staff is nice and it was nice to see they added a fridge to the room.
Bodde här 5 nätter i november 2023
Svar från Bethany 4 dec. 2023
Richard, thank you for staying with us again! We are happy to know our guests notice the in-room updates we have been making.

10/10 Fantastiskt

William

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Very Limited, no one at the bar Due to Thanksgiving or any breakfast
Bodde här 1 natt i november 2023
Svar från Bethany 4 dec. 2023
William, On Thanksgiving, we offered a complimentary breakfast for all guests. I am sorry you were uninformed of this- we had signage in numerous places on property.

10/10 Fantastiskt

Paul

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Newer hotel in great location and condition.
Bodde här 1 natt i november 2023
Svar från Bethany 4 dec. 2023
Paul, thank you for the review. We appreciate you taking the time to share your visit experience with us.

8/10 Bra

Amy

Reste med sin partner
Gillade: Personal och service och bekvämligheter
We've heard great things about this hotel and were excited to stay. The staff was wonderful - friendly and helpful. For the price, however, the room seemed a little beat up - gouged furniture, marked up walls, fingerprints and dust all over the TV. We enjoyed our stay, but we probably won't spring for a room here as our first choice next time.
Bodde här 1 natt i november 2023
Svar från Bethany 4 dec. 2023
Amy, thank you for reviewing our property. We are sorry to hear of your experience. Please reach out if you would like to discuss your stay with a manager.

10/10 Fantastiskt

Ann Marie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a great location and a nice walking distance from restaurants downtown. We really enjoyed the brewery across the street. The room was large and spacious and linens were comfortable. We really enjoyed the large shower. The coffee in the room (Puck) was delicious! The front desk staff was good, but the valet guys rocked!
Bodde här 2 nätter i november 2023
Svar från Bethany 4 dec. 2023
Ann Marie, We are so happy you enjoyed your time in Traverse City! Please come visit again, soon.

10/10 Fantastiskt

Deborah, Chagrin Falls

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice hotel. Quick walk to downtown. My only negative comment are rooms on the bay side are extremely noisy. Highway is directly beside hotel.
Bodde här 1 natt i november 2023
Svar från Bethany 16 nov. 2023
Deborah, our hotel has a great location! The Bayview rooms have beautiful views of the water and are unfortunately accompanied by the road noise.