8 utomhuspooler, cabanor (tilläggsavgift) och parasoller
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Recensioner av Hilton Tulum Riviera Maya All-Inclusive Resort

4.5 out of 5
Hilton Tulum Riviera Maya All-Inclusive Resort
Carretera Cancun Tulum 307, Tulum, QROO

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 616 av 1166 recensioner" "
8 - Bra i betyg. 251 av 1166 recensioner" "
6 - Okej i betyg. 144 av 1166 recensioner" "
4 - Dåligt i betyg. 89 av 1166 recensioner" "
2 - Väldigt dåligt i betyg. 66 av 1166 recensioner" "

9,0/10

Renlighet

8,6/10

Personal och service

8,6/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nöjd
Fin resort. Bra utbud av pooler och aktiviteter. Smidig transport mellan byggnader. Mindre bra: Städade inte rummen särkilt bra. Barnpoolen var tyvärr den enda poolen som inte var uppvärmd.
Bodde här 6 nätter i februari 2024

10/10 Fantastiskt

Faith Moraa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great
Bodde här 5 nätter i maj 2024

8/10 Bra

Tiffany

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I enjoyed my stay
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

shannon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Devin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I recently stayed at a stunning resort in Tulum and had an absolutely amazing experience. The location was perfect, right on the pristine beaches with breathtaking ocean views. The resort itself was beautifully designed, blending luxury with the natural beauty of the surroundings. The amenities were top-notch, from the relaxing spa to the well-equipped fitness center. The staff were incredibly friendly and attentive, making sure every aspect of my stay was perfect. The food was another highlight, with a variety of delicious options that catered to all tastes. I highly recommend this resort to anyone looking for a luxurious and unforgettable getaway in Tulum.
Bodde här 3 nätter i maj 2024

8/10 Bra

Kelly

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great Stay. Good could’ve been way better .
Bodde här 5 nätter i maj 2024

8/10 Bra

Navin

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The original room bathrooms were not private. We had to upgrade by paying $800 to have more bathroom privacy.
Bodde här 4 nätter i april 2024

2/10 Väldigt dåligt

Bria

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Property was not kept up to the standards I expected or looked like the photos I had to switch rooms 3 times
Bodde här 4 nätter i maj 2024

6/10 Okej

Soulita

Reste i grupp
Gillade inte: Bekvämligheter
Would not recommend. There’s not a lot of beach area and very rocky when you enter the water. Food was average at best and limited authentic Mexican cuisine . Room service was extremely slow, always over 1.5 hours. One cafe claimed to be open 24 hrs for food but refuses to serve you the majority stating it’s for showcase. 24 hrs for beverages and that’s it as the pastries were always depleted after 10 pm. Not a lot of activities as other resorts. No massages on the beach or hair braiding etc. housekeeping fair, they will only restock your fridge at certain times. They called our room to see if we needed anything, which we did and never received the items. If you tip, you will receive good service outdoors, otherwise not. They provide you with three towels for four guests and always having to request more. In my opinion, this hotel requires new management and changes to be successful. (Don’t leave anything behind in your rooms, as nothing will be found or returned) 3.5 star hotel. Positives: drinks when you arrive, Italian and Japanese restaurants were good and with great service. 24 hr cafe- iced cafe drinks, but don’t expect good after 10 pm. Cons: we had to pay staff to keep on the hockey game in the local pub, slow room service, difficult getting food after certain hours, rooms are small and 3/5 cleanliness. Showers/floors were not cleaned during our stay. Not a fresh smell in rooms, but perhaps due to area of resort. Limited authentic food served and food was 3/5.
Bodde här 8 nätter i maj 2024

10/10 Fantastiskt

candace

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stay was nice but food was nasty
Bodde här 3 nätter i maj 2024

4/10 Dåligt

Karina

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
As for an all inclusive I would recommend a different one than the Hilton. I was really excited to share a great experience with my family here but was let down. Upon arriving the lobby is beautiful. BUTTTTTT Once you get to a casa you’ll notice the doors are covered in mold, not just one but every room. The room also smells like mold. The food is not good. The room service took 2 hours multiple times. The child’s pool play area was freezing, we had our 5 year old and 2 year old with us, we could not enjoy the water space created for children bc the water was not a decent temperature. The beach access was very rocky and imo not a real beach at all.

10/10 Fantastiskt

Yoandris

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing.
Bodde här 5 nätter i maj 2024

10/10 Fantastiskt

Irene

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i maj 2024

2/10 Väldigt dåligt

Anisha

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bed sheets didnt grt change
Bodde här 4 nätter i maj 2024

4/10 Dåligt

Daniel

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
This trip was very disappointing for a highly rated “All inclusive” resort. The property was in disrepair in many places, from cracks in the stairs, to dirty lounge cushions at every poolside, damaged cement walkways, and to top it off not ONE hot tub/jacuzzi was fully operational. Either the temperature was faulty and cold, or the bubble switches completely broken. Also, the restaurants were subpar with minimal space for reservations.
Bodde här 3 nätter i april 2024

8/10 Bra

April streeter

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is definitely a resort for relaxing . I wish they had more entertainment for adults and just overall things to do on the resort . But everyone was helpful, place was clean and beautiful. The food was decent ,I would say they need more Vegan options but overall I enjoyed my stay.
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

JOSE BENJAMIN

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

Freeman

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great experience..I had a great time here.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Tosha Ajaykumar

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i maj 2024

10/10 Fantastiskt

Cynthia

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved it!
Bodde här 4 nätter i maj 2024

6/10 Okej

Natalie Sophia

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I definitely had higher expectations taking is consideration it’s a 5 star Hilton. The hotel itself it’s very nice, looks brand new; however, it still has a lot to improve. The activities are very limited, the food was not good, the drinks are definitely watered down (atleast it felt like they were), and service was okay (not all but some of the staff seemed annoyed to help), the beach area it’s small, and the hotel has 6 or 7 pools but music and entertainment was only provided in one of them which would get very crowded. Overall, I would give the experience a 6/10.
Bodde här 2 nätter i maj 2024

8/10 Bra

Devon D

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was amazing. Food at restaurants could be better but other than that I’d def come back.
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

Vlad

Bodde här 6 nätter i april 2024

10/10 Fantastiskt

Denisha

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I came here for my husbands 40th birthday and it was a surprise and we definitely had a great time the staff was very friendly and attentive and made sure we had reservations to the restaurants for dinner and they sent bottles of wine and champagne to our room with cake they checked on us daily to see if we needed anything it was a great experience I booked a room in the enclave so it came with special perks like the lounge a certain pool area and the check in process was very smooth didn’t have to do anything with the front desk they welcomed us with a cold towel because it was very hot in Mexico I would definitely recommend and go back I would recommend more activities they had a few but definitely could of been more and longer times to entertain the guest
Bodde här 3 nätter i maj 2024

2/10 Väldigt dåligt

Kayla

Gillade inte: Personal och service
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

Mike

Bodde här 4 nätter i april 2024

8/10 Bra

Orin, Chandler

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Property is amazing. The only downside is, the beach is not much of a beach.
Bodde här 5 nätter i februari 2024

10/10 Fantastiskt

Cynthia Margarita

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay! The staff were amazing and the food selections were delicious. We got to meet one of the chefs and it was a great experience to be able to thank him for the meal. Would definitely stay here again.
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Mark Allen Curi

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Felt so welcomed in this place, the views were amazing and the location was pretty isolated. The rooms were nice but did find cockroaches multiple times but other than that, it was a great experience.
Bodde här 6 nätter i april 2024

10/10 Fantastiskt

Cristiano

Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Karina

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Third time is Tulum and by far the best hotel I’ve stayed at. Staff is amazing, beautiful views/amenities, food was good, drinks were great. Next time I’m in Tulum I’ll definitely be back.
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Mikel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great property. The food was amazing, the staff were very hospitable. Overall a great experience.
Bodde här 6 nätter i april 2024

10/10 Fantastiskt

Jennifer

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really nice property with super helpful and friendly stuff. Only two things were annoying, too many people were smoking, even after the waiter asked them to stop, they did not care and continued smoking/vaping when kids were around. The noise level from some guests is unacceptable! Next to two bachelorette parties in our building, our room neighbors starting building something during the night including hammers and electrical drills. We informed guest service and security made them stop for 30min, afterwards they continued. The guests moved out the next day, but still a very unpleasant experience. Other than that, our stay was perfect, with great food and awesome views. Snorkeling is fun, too and a lot to do for kids! Highly recommend this property!!
Bodde här 6 nätter i april 2024

10/10 Fantastiskt

Amrei Pascale

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
More shopping options with less pricey merchandise. Room should have hand shower. Showers do not drain well.
Bodde här 5 nätter i april 2024

10/10 Fantastiskt

Vintage

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay, would recommend to anyone and I’m definitely staying here when I come back!!
Bodde här 5 nätter i april 2024

10/10 Fantastiskt

Taras

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great experience and cooperative stuff
Bodde här 7 nätter i april 2024

10/10 Fantastiskt

Monea

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Omg this was a wonderful vacation. Thank you so much this country the natives were so kind and Devine. The structure of this resort was beautiful! I can’t wait to bring my family. I have to give a big shout out to Julian he checked us in he was lovely and made us feel welcomed. Now Martin the bellboy was a tremendous help and sought to all my needs. I thank you for keeping my friend and I safe and making sure our taxis came and got us safely. We miss you already. Now the spa was amazing and we had two gentle men who helped us book our spa and treated us like La familia. Juan Mazaba & Andres. You both personality and warm ness you both blessed me! At the spa Ms. Eva she was so beautiful it was my 30th birthday she sung to me in Spanish and it was so special I was sobbing. Thank you so much ! My fav bartenders Oscar ! And Otoniel drinks and professionalism was phenomenal thank you guys ! Lastly , Israel he took care of us for breakfast thank you for serving us. This resort was a true blessing and it was magical I will be returning next year with my family !! 10 stars the food , the drinks , the views , structures , vibes , people , no complaints I loved it loved it ! Thank you !
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Vanessa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I loved staying at Hilton tulum for my honeymoon! Everyone was very friendly and helpful!
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

RAUL

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very amazing place. Food wasnt that great.
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Eric

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing scenery and even better service.
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Donnie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything, the food was 5 star, the staff was top notch and the resort we didn't want to leave. Thank you for a wonderful experience.
Bodde här 9 nätter i mars 2024

10/10 Fantastiskt

Fredresha

Reste med familj och småbarn
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Bekvämligheter
The food was horrible .need more activities great place just to relax . Transportation shuttles horrible . I will never come back .
Bodde här 3 nätter i februari 2024

4/10 Dåligt

Amy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Our ice machine was not working. And we are big ice lovers, especially in Mexico. For the exception of the Asian restaurant all the food was served cold, which we complained about on numerous occasions.
Bodde här 5 nätter i april 2024

8/10 Bra

Halida

Gillade: Renlighet
Everything is been OK
Bodde här 4 nätter i februari 2024

10/10 Fantastiskt

Desiree

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This resort was absolutely BEAUTIFUL. The stay was a 10/10. So very welcoming staff was amazing rooms were fresh & clean. HOWEVER, the food was a 4/10 the restaurants the had were not the greatest in food taste buffet had the same stuff every morning.
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Dalana

Bodde här 4 nätter i april 2024

4/10 Dåligt

Alex

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Rocky beach, poor food variety, I would not go there again.
Bodde här 9 nätter i april 2024

8/10 Bra

Trevor

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Actual resort property is beautiful. The views are unmatched. Weird you can't see any of the resorts from the street though which I guess I like. The food is just ok. For the price you pay, the food/menu can definitely do much better in regards to flavor and availability. Also keep in mind the resort is a good distance away from Tulum center, so you just have to keep that in mind whenever you decide to leave the hotel to explore and do excursions.
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Shawn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Naren

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This resort although pretty new functions like a well oiled machine. Offers the perks and elite experience that Hilton is usually known for. Food and drink options are plenty while being diverse. Both dine in and buffets offer a wide selection. Our main reason for selecting this resort is due to its Kids friendly approach to activities and stay. They have a day care for 4 years and older kids as well as separate section for teen kids.
Bodde här 5 nätter i april 2024