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Recensioner av Shiv Niwas Palace by HRH Group of Hotels

5 out of 5
Shiv Niwas Palace by HRH Group of Hotels
The City Palace Complex, Udaipur, Rajasthan

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 79 av 161 recensioner" "
8 - Bra i betyg. 44 av 161 recensioner" "
6 - Okej i betyg. 22 av 161 recensioner" "
4 - Dåligt i betyg. 8 av 161 recensioner" "
2 - Väldigt dåligt i betyg. 8 av 161 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

7,8/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

Cecilia, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Romantisk sago-miljö mitt i Udaipur
Fantastisk miljö, mitt i City-palace-komplexet. Allt man vill se ligger ett stenkast från hotellet. Trevlig personal, god frukost.

10/10 Fantastiskt

Anja Elisabeth, München

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice place to stay :-)
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Olivier

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024

6/10 Okej

Lisa

Reste i grupp
Gillade: Renlighet
This is not a 5 star hotel. One could say the architecture, location, and view are 5 stars, but I could not call the cleanliness, decor, upkeep, food or service 5 stars. Compared to other hotels of similar price point, Shiv Niwas was an overall disappointment. The facilities are dodgy - for example in the suite, the A/C was controlled by a dial on the nightstand. There was no temperature gauge - just a dial - and if you turned it up above the very lowest setting it sounded suddenly were on an airplane landing strip. The towels were thin and threadbare. A five star hotel should provide decent towels. The breakfast was nice but I had one very lousy dinner and another mediocre dinner (room service). I did not feel the service/hospitality were up to standard for India - it was inconsistent and felt somewhat ingenuine. The beds and pillows were comfortable. One of my nights I stayed in a Lake view terrace suite and the view out the sliding door would have been perfect if the hotel wouldn't have put a stupid sticker with a warning to keep the door shut right in the middle of your view. Because that sticker was on the door obstructing my view, I kept my door open, ignoring the sticker's request. If you don't want people leaving the door open, don't give them a reason to. I think there are much better properties in Udaipur at the same price point. You pay high dollar to stay on city palace grounds but you can get similar views without the hassle elsewhere.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

ADITEE

Bodde här 1 natt i december 2023

6/10 Okej

Shivani

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service
Location is great as this hotel is a part of City Palace, rest nothing is great about the hotel
Bodde här 1 natt i december 2023

6/10 Okej

Sanjay

Reste med sin partner
Gillade: Renlighet och personal och service
The location of the property is very good, accessible to palace, shopping etc. Staff is very warm and hospitable. However, the rooms need major uplift as compared to its competitors. Breakfast served is not very good, not sure if it is outsourced, it does not seem fresh.
Bodde här 3 nätter i december 2023

10/10 Fantastiskt

Myriam

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It is part of the City Palace’s
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Vikas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Absolutely a 10
Room: clean and well serviced, check out the pool side suites for a larger room Housekeeping: timely and v good Food: excellent variety of choice for Indian pallette and staff goes way beyond their duty to be helpful Spa: average overall, did not use Front desk: v helpful Location: within the city palace with great access to local markets, room key allows you rights to be on premises at all times Overall: definitely a 10/10 and a great choice
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Catharine

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
As part of the Palace complex this is truly an exceptional hotel which would cost four or more times more in Europe.
Bodde här 3 nätter i april 2023

8/10 Bra

Scott, Dallas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great historical property. Location can’t be beat and the staff was expeditions in every way. Will return for sure!
Bodde här 2 nätter i april 2023

10/10 Fantastiskt

HARIHARAN G, YUCAIPA

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
enjoyed stay

10/10 Fantastiskt

Joachim

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfekt
Bodde här 4 nätter i mars 2023

2/10 Väldigt dåligt

Neelam

Reste med familjen, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We wish to file a complaint & claim compensation for the stay. Please advise process. The property is not 4 star as stated. We had a room that had mold, and construction works being carried out. The shower and electric kettle were faulty. Despite complaining management refused to change our room. Don’t bother booking this hotel. The 5 star reviews are written by local people, We have travelled worldwide, this hotel is not even 3star. Don’t waste your money,
Bodde här 3 nätter i februari 2023

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Super stay
We had a wonderful time in this beautiful palace. It was certainly a gorgeous oasis to recover a bit from a long jet lag. Restaurant : very good. Staff very helpful . A beautiful aspect of the lake
Bodde här 2 nätter i februari 2023

6/10 Okej

Hiren

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 3 nätter i december 2022

10/10 Fantastiskt

Gaurav

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
A great heritage hotel experience.

6/10 Okej

Mamta

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
The location of the hotel is its best part! Walking in the bylanes, shopping, exploring the cafes or the city palace tour, nothing can be better than this hotel and Taj Fateh Prakash. Bothe are very strategically located. Food and service both were superb. The desk was very courteous and prompt. However the rooms look old and they lacked good design and heritage vibe. Similarly the bathrooms are old and lack the charm of a well designed place. In facilities, there was no gym and salon. The pool was under construction too. We went with a lot of expectations as it belongs to the HRH group.
Bodde här 3 nätter i december 2022

10/10 Fantastiskt

Thomas

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Manager on duty réactif et super-efficace; personnel souriant et charmant; nous sommes rester 5 jours; dîner au restaurant convivial, local. Magnifique vue sur le lac dans une grande chambre avec balcon et terrasse. Bref à recommander sans réserve.
Bodde här 5 nätter i oktober 2022

10/10 Fantastiskt

Mark, East Hampton

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing property in every way. We did a spa day and it was okay. The rooms are absolutely beautiful. The setting is unrivaled. The food was good. The staff is overwhelmingly friendly and amazing.
Bodde här 2 nätter i september 2022

8/10 Bra

Sara

Bodde här 2 nätter i juni 2022

10/10 Fantastiskt

Anay

Bodde här 3 nätter i maj 2022

8/10 Bra

Saagar Singh

Gillade: Renlighet, personal och service och bekvämligheter
Bodde här 3 nätter i februari 2022

6/10 Okej

Nikhil

Reste med familjen
Gillade: Renlighet och personal och service
Not as good as I thought
Limited Food Choices, Great View but sitting was not comfortable. Service was good but not friendly.
Bodde här 2 nätter i februari 2022

10/10 Fantastiskt

Nishtha

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The most amazing thing was the room which had a balcony attached to it as well as a private area
Bodde här 1 natt i januari 2022

10/10 Fantastiskt

AG

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place
Bodde här 2 nätter i augusti 2021

2/10 Väldigt dåligt

Priyanka

Reste i grupp
Gillade inte: Rummets bekvämlighet
Bodde här 1 natt i februari 2021

8/10 Bra

manjeev

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Manjeev Malhotra
The room given was miserable But we complained our room was upgraded which was a decent room
Bodde här 2 nätter i mars 2020

6/10 Okej

Joanna, NYC

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful grounds, elegant decor and perfect location. Bathrooms little on a tired side. Customer service below expectations - staff’s slow response rate (waited 45 min to get iron) combined with confusion and miscommunication lead to bit of frustration and unexpected charges. Breakfast buffet and Pool bar though adequate completely overpriced. (500 IR coffee..eek!)
Bodde här 2 nätter i februari 2020

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A perfect royal experience
Our family thoroughly enjoyed the stay at Shiv Niwas palace. The overall ambience and view is one to be experienced. We were treated royally all throughout our stay with prompt and cordial service. The breakfast catered to all tastes and was delectable. The hotel itself is located in the middle of the city palace, which is a pro if you have to shop, take a sunset tour or tour around the city palace. They will also arrange for pickup and drop off at these spots. However, if you plan to visit old city, it can be a little hard to arrange transport.
Balcony
Morning view of lake Pichola
Bodde här 1 natt i november 2019

6/10 Okej

Anna, Kottayam, Kerala

Gillade: Personal och service
A hotel within a palace. I didn’t think the property was well maintained. For the price it was not worth much
Bodde här 3 nätter i oktober 2019

10/10 Fantastiskt

Lynnea

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i september 2019

10/10 Fantastiskt

Verifierad resenär

Bodde här 6 nätter i september 2019

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
What a wonderful place! You are staying is a an actively functioning palace. The food is good and the strong is lovely. Splurge on a great room if you can.
Bodde här 2 nätter i september 2019

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful rooms and views. I really enjoyed my stay
Bodde här 3 nätter i september 2019

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Petite attention avec des petits chocolats Magnifique vue de la chambre
Bodde här 1 natt i augusti 2019

4/10 Dåligt

Verifierad resenär

Reste i grupp
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
L'hôtel se trouve dans l'enceinte du City Palace. Ce qui nous paraissait être un atout en réservant, s'est révélé être une contrainte sur place. Les clients sont parqués dans une petite partie du Palais et doivent présenter un laisser-passer à des gardes peu aimables pour accéder aux autres espaces. Mais surtout, notre chambre n'était pas du tout au niveau. Elle se trouvait dans une aile du Palais donnant sur l'accès voitures. Aucune fenêtre dans la chambre, donc pas de lumière du jour ! Entre le débit wifi extrêmement faible, le filet d'eau sortant de la douche et la chasse d'eau détraquée des toilettes, le confort attendu n'était pas là. Le restaurant de l'hôtel était de qualité, tant pour le breakfast que pour le diner, mais, comme il a été dit, il est éloigné. Il fallait emprunter une voiturette pour traverser les deux grandes cours qui y menaient, sous le regard amusé des touristes. Bref, une mauvaise expérience. Il y a d'autres établissements, dans la vieille ville, à proximité du Palais, qui auraient manifestement mieux fait l'affaire.
Bodde här 2 nätter i augusti 2019

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Things which did not function well at all during our brief stay: - Quality of Guest Room. It was a Suite that we had booked at a pretty hefty price ( Air Conditioning was not effective at all given the room size). It was a torrid time as we hardly slept most part of the night. Pretty bad design of AC Ducts with air flow only in one single channel focused at just one small part of the room - Restaurants ( Friendliness of staff,Promptness) : seems they had a lot of staff, but hardly anyone paying due attention to all guests. They never shared the options available at BF and neither were they following the virtues of True Indian Hospitality (Serving with Care, Warmth and Affection) - Room Service (Food Quality, Quality of Service, Promptness, Clearance done on Time) : till the time we checked out, the dishes we had asked to be cleared remained. The Night lamp which required replacement was never done until having reminded twice.
Bodde här 1 natt i juni 2019

10/10 Fantastiskt

Sasha, Washington, DC

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful and authentic Rajasthani hotel! It was a pleasure to stay here. Lots of perks: rajasthani feel, quiet, next to City Palace, great service + gold cart driving help from one place to another, BEAUTIFUL VIEWS from the rooftop, central location. It was a little on the expensive side, not sure if it was because of the location/season/or what. But I definitely 100% recommend this hotel to others.
Bodde här 2 nätter i januari 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful and authentic Rajasthani hotel! It was a pleasure to stay here. Lots of perks: rajasthani feel, quiet, next to City Palace, great service + gold cart driving help from one place to another, BEAUTIFUL VIEWS from the rooftop, central location. It was a little on the expensive side, not sure if it was because of the location/season/or what. But I definitely 100% recommend this hotel to others.
Bodde här 2 nätter i januari 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Great location in the city palace complex
Great location within the city palace complex. The room could do with a few paintings to add some character. The bathroom is outdated but is still functional. Great that housekeeping provided cookies and chocolates every day. Food at the restaurant was great! Service was fine.
Bodde här 2 nätter i januari 2019

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The hotel is very tired, jaded & in need of a complete repair The tiles in the bathroom were coming off & thrysoil pope to the toilet was disgusting The worst thing was that the staff didn’t care It was awful The swimming pool is really ornamental & could not be used in peace as there were workmen around always Do not recommend this hotel as it stands- it is only a 2 Star at best
Bodde här 2 nätter i december 2018

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2018

6/10 Okej

Sian

Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
The Hotel is in an incredible location, right next to the palace. The staff are very pleasant and helpful but the hotel generally could do with a major refurbishment. Although the room was obviously kept very clean there was paint peeled off the walls in most of the room so it sadly gave the impression that the hotel was not well kept.
Bodde här 1 natt i oktober 2018
Svar från Varun 17 nov. 2018
Dear Guest, Greetings from Shiv Niwas Palace, Udaipur. Thank you very much for the amazing review on Hotels.com. We are glad to know that you like the location and services of the hotel. We will definitely take into consideration your suggestion. It has certainly helped us identify weak spots and will surely help us as we strive to provide you with the better services. Hope to see you soon.

10/10 Fantastiskt

Shahzad, Leicester UK

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2018
Svar från Varun 22 nov. 2018
Dear Mr.Shahzad, Greetings from the Shiv Niwas Palace, Udaipur. Thank you for rating us on Expedia. We appreciate your rating about our hospitality and ambiance. If you’re traveling to our city again, do visit us.We look forward to welcoming you back and creating a memorable journey for you. Warm regards

10/10 Fantastiskt

cheng chen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
很滿意
超美的宮殿飯店，ㄧ定要來體驗看看
Bodde här 1 natt i september 2018
Svar från Varun 22 nov. 2018
Dear Mr.Cheng Chen, Greetings from the Shiv Niwas Palace, Udaipur. Thank you for rating us on Hotels.com. We appreciate your rating about our hospitality and ambiance. If you’re traveling to our city again, do visit us.We look forward to welcoming you back and creating a memorable journey for you. Warm regards

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Historic hotel excellent service
Friendly staff gave us better than expected room. Had lake views. Food and restaurants were good
Bodde här 1 natt i juli 2018
Svar från Varun 25 aug. 2018
Dear Guest, Greetings from The Shiv Niwas Palace, Udaipur. Thank you for your review on Wotif. We appreciate your positive feedback. We are extremely glad that you enjoyed you stay and food at our hotel. We look forward to a visit from you again and create a memorable journey for you. Warm regards.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
nice swimming pool
Bodde här 2 nätter i juli 2018
Svar från Varun 25 aug. 2018
Dear Guest, Greetings from Shiv Niwas Palace !!! We appreciate your review on Expedia and extremely glad that you enjoyed your stay and liked swimming pool. We look forward to welcoming you back and create a memorable journey for you. Warm regards

10/10 Fantastiskt

Angela

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A very special hotel, Shiv Niwas Udaipur
I travelled to Udaipur with my mother and we really enjoyed our stay at Shiv Niwas. A beautiful palace property,so enchanting with it's incredible architecture, historic decor and beautiful lake and City Palace views. A great location for taking a lake cruise, lake sunset dinner at the palace restaurant, tour at the attached City Palace or shopping in the nearby markets. The staff were extremely helpful and attentive, especially at the lovely pool and bar. I would highly recommend to stay here
Bodde här 3 nätter i juni 2018
Svar från Varun 25 aug. 2018
Dear Guest, Greetings from the Shiv Niwas Hotel, Udaipur. Thank you for the high rating and beautiful words used by you to describe our hotel. We are very pleased to know that you thoroughly enjoyed your stay with us. It is always a pleasure to serve guests like you. We are looking forward to seeing you again at our hotel soon. Warm regards.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Wonderful to be within the City Palace complex. Very friendly staff. Lacks a lake view from the restaurant although you can eat in sister restaurant, Sunset Terrace, overlooking the lake.
Bodde här 2 nätter i maj 2018
Svar från Varun 25 aug. 2018
Dear Guest, Greetings from the Shiv Niwas Hotel, Udaipur. Thank you for the high rating and beautiful words used by you to describe our hotel on Expedia. We are very pleased to know that you thoroughly enjoyed your stay with us. It is always a pleasure to serve guests like you. We are looking forward to seeing you again at our hotel soon. Warm regards.