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Recensioner av Vail Residences at Cascade Village, a Destination by Hyatt Residence

4.5 out of 5
Vail Residences at Cascade Village, a Destination by Hyatt Residence
1300 Westhaven Drive, Unit 1, Vail, CO

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 476 av 800 recensioner" "
8 - Bra i betyg. 233 av 800 recensioner" "
6 - Okej i betyg. 53 av 800 recensioner" "
4 - Dåligt i betyg. 28 av 800 recensioner" "
2 - Väldigt dåligt i betyg. 10 av 800 recensioner" "

9,2/10

Renlighet

9,2/10

Personal och service

8,8/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter

10/10 Fantastiskt

Honey

Gillade: Personal och service och boendets skick och faciliteter
Beautiful home. You have to shuttle everywhere but the shuttle was quick and convenient.
Bodde här 4 nätter i mars 2024
Svar från GM VRCV 15 mars 2024
Dear Honey,Thank you for your 5 out 5 Expedia Review! We at Vail Residence at Cascade Village are thrilled you enjoyed your stay, and hope that your will return. Our properties are all quite beautiful in their unique and special ways - there is something for everyone here. We are so glad to hear that you found the shuttle service we provide as a complimentary service to all of our guests to be quick and convenient!Please don't hesitate to contact us if you have any questions.Best regards,Houston PerkinsGeneral ManagerVail Residences at Cascade Villageat Grand Hyatt Vail

10/10 Fantastiskt

Thomas

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Enjoyable experience. Very easy.
Bodde här 5 nätter i februari 2024
Svar från GM VRCV 15 mars 2024
Dear Thomas,Dear PABLO,Thank you for your 5 out 5 Expedia Review! We at Vail Residences at Cascade Village are thrilled you enjoyed your stay, and hope that your will return. We really appreciate you noticing how "very easy" everything is when you are staying with us. We certainly strive for that very thing!Please don't hesitate to contact us if you have any questions.Best regards,Houston PerkinsGeneral ManagerVail Residences at Cascade Villageat Grand Hyatt Vail

10/10 Fantastiskt

Jiwoong

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i februari 2024
Svar från GM VRCV 15 mars 2024
Dear Jiwoong,Thank you for your 10 out 10 Hotels.com Review! We are Vail Residence at Cascade Village are thrilled you enjoyed your stay, and hope that your will return. Please don't hesitate to contact us if you have any questions.Best regards,Houston PerkinsGeneral ManagerVail Residences at Cascade Villageat Grand Hyatt Vail

8/10 Bra

PABLO

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Es muy buena relación precio calidad
Bodde här 5 nätter i januari 2024
Svar från GM VRCV 16 apr. 2024
Dear PABLO,Thank you for your 4 out 5 Expedia Review! I'm so glad that you found your experience to be such a good value. We strive to make each vacation experience to be of high standard and a good value for our guests.We at Vail Residence at Cascade Village are thrilled you enjoyed your stay, and hope that your will return. Please don't hesitate to contact us if you have any questions.Best regards,Houston PerkinsGeneral ManagerVail Residences at Cascade Village at Grand Hyatt Vail

10/10 Fantastiskt

Jodi

Bodde här 5 nätter i januari 2024
Svar från GM VRCV 16 apr. 2024
Dear Jodi,Thank you for your 5 out 5 Travelocity Review! We at Vail Residence at Cascade Village are thrilled you enjoyed your stay, and hope that your will return. Please don't hesitate to contact us if you have any questions.Best regards,Houston PerkinsGeneral ManagerVail Residences at Cascade Village at Grand Hyatt Vail

10/10 Fantastiskt

PABLO

Svar från GM VRCV 15 mars 2024
Dear PABLO,Thank you for your 5 out 5 Expedia Review! We are Vail Residence at Cascade Village are thrilled you enjoyed your stay, and hope that your will return. Please don't hesitate to contact us if you have any questions.Best regards,Houston PerkinsGeneral ManagerVail Residences at Cascade Villageat Grand Hyatt Vail

8/10 Bra

JUAN CARLOS

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 7 nätter i december 2023
Svar från GM VRCV 16 apr. 2024
Dear Juan Carlos,Thank you for your 4 out 5 Expedia Review! We at Vail Residence at Cascade Village are thrilled you enjoyed your stay, and hope that your will return. Please don't hesitate to contact us if you have any questions.Best regards,Houston PerkinsGeneral ManagerVail Residences at Cascade Village at Grand Hyatt Vail

8/10 Bra

Joseph

Bodde här 5 nätter i december 2023
Svar från GM VRCV 1 jan. 2024
Dear Joseph,Thank you so much for choosing to stay with us. We are glad to hear that you enjoyed your stay. Please come back again soon!Best regards,Houston PerkinsGeneral Manager

6/10 Okej

Oscar

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
Great property, bed at condo is very noisy
The property is fine and the service was excellent. The only issue is that the bed at the condo was very noisy. It was a metal bed that would grind and make noises at the slightest movement making it very difficult to have a good sleep.
Bodde här 10 nätter i december 2023
Svar från GM VRCV 1 jan. 2024
Dear Oscar,Thank you for your comments. We are so glad that you enjoyed your stay with us! That said, I am sorry that the bed in your residence was noisy and a detractor for your time with us. Please come back again soon!Best regards,Houston PerkinsGeneral Manager

10/10 Fantastiskt

Anthony

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stayed here for our wedding it was simply beautiful
Bodde här 7 nätter i september 2023
Svar från GM VRCV 1 jan. 2024
Dear Anthony,We are so glad to hear that you enjoyed your stay with us! Please come back again soon!Best regards,Houston PerkinsGeneral Manager

10/10 Fantastiskt

Ruby

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Absolutely LOVED our stay here. Felt like home away from home. Super clean and such a nice condo with all the necessary amenities.
Bodde här 2 nätter i oktober 2023
Svar från GM VRCV 16 apr. 2024
Dear Ruby,Thank you so much for your 10 out 10 Hotels.com Review! We at Vail Residence at Cascade Village are thrilled you enjoyed your stay, appreciated our very high cleaning standards and felt as comfortable as being at home. We hope that you will return. Please don't hesitate to contact us if you have any questions.Best regards,Houston PerkinsGeneral ManagerVail Residences at Cascade Village at Grand Hyatt Vail

8/10 Bra

J.R.

Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Condo was in great location and had adjacent amenities (pool-hot tub), covered parking. Inside was original dark and gloomy 1970’s. Poor lighting. Was clean and comfortable bed. Will try to look for a more updated unit next year.
Bodde här 5 nätter i september 2023

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i september 2023

10/10 Fantastiskt

Elii

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good views
Bodde här 3 nätter i september 2023

8/10 Bra

Linda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The unit itself needs new pillows in the primary bedroom (closet inclusive).
Bodde här 2 nätter i september 2023

4/10 Dåligt

Joseph

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i juli 2023

10/10 Fantastiskt

Scott

Reste med familjen
Gillade: Renlighet och personal och service
Some of the amenities were not available due to repairs so staff member Kathy generously upgraded our condo so we could have access to another pool and hot tub. Great hospitality!!
Bodde här 3 nätter i juli 2023

10/10 Fantastiskt

Jaime

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I have always loved this hotel. This was the first time we stayed in the condos.
Bodde här 2 nätter i juli 2023

8/10 Bra

Jennifer

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful property with so many nice amenities. The shuttle service is fantastic, access to the hotel pool, gym, etc is a big bonus in addition to our own condo pool. A few hiccups with a warm fridge and parking for only 1 vehicle, but management was super quick to address. The condo was clean, cozy and very well appointed. We’ll be back!
Bodde här 4 nätter i juni 2023

8/10 Bra

Nicole

Bodde här 4 nätter i mars 2023

10/10 Fantastiskt

Kathryn

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 5 nätter i februari 2023

8/10 Bra

Fran

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was beautiful! Although I was disappointed in the snow removal around the condo and the fact that handi capped accessibility and accommodations was lacking.
Bodde här 5 nätter i februari 2023

4/10 Dåligt

Michael, La Canada Flintridge

Reste med familj och småbarn, Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
This property does NOT match the description on Expedia site. We booked 3 bedroom Platinum condo that was described as 1869 sq. ft. and having 2 bedrooms with King beds and one bedroom with twin beds or queen bed. In reality, we were assigned to a much smaller condo that had only one king bed room and two tiny bedrooms with two twin beds each, with both bedrooms sharing a bathroom. The beds were so small, that my 6' tall son could not fit on the bed. We tried to contact the management, but their working hours conveniently end at the same time as check-in begins (4pm). Eventually (next day) we were able to talk to the management and were told that the condos described on Expedia do NOT exist!!! This forced us to get an additional room at an adjacent Grand Hyatt (fortunately we were offered a discount on an additional room by very nice Grand Hyatt personnel, that is managed separately from Residencies). As a result we had to pay thousands of dollars in extra accommodation costs and we had to separate our family into two properties. Unfortunately, wrong description of condo was not the end of it. One day before our departure our condo account was charged for what turned out to be an extremely expensive gloves that we supposedly bought in the hotel ski shop. We had to argue for hours stating that we did not buy anything. The amount was eventually refunded only after we repeatedly demanded that hotel shows us a signed sales slip and threatened to dispute the charge with the bank

2/10 Väldigt dåligt

Sindy

10/10 Fantastiskt

jongkyu

10/10 Fantastiskt

Ruben

Reste med familj och småbarn, Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
what an amazing experience for our first VR. wouldn’t change it for the hotel. the residence is mind blowing for winter experience. it has way more than what we expected. we traveled with our 3 year old daughter and it was just perfect.

6/10 Okej

david

Reste i grupp
Gillade: Renlighet och bekvämligheter
We stayed in the privately owned condos on property. Originally booked a king and 2 twins but unit didn’t have it. Had to move units due to hot water heater not working. New unit had proper bedroom setup but not as nice. Front desk comped our breakfast after we asked for something for our troubles. Busy resort with lots to do but wouldn’t stay here again due to issues. Shuttles they provide are nice to get around Vail for free. Disappointed in lack of follow up from manager team and owner.

10/10 Fantastiskt

Trenton

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff goes beyond expectation to make you feel welcome.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juni 2022

8/10 Bra

Byron, Longwood

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were very helpful and accommodations were also good.
Bodde här 2 nätter i februari 2022

8/10 Bra

Kathleen, Centennial

Reste med sin partner
Gillade: Personal och service
Front desk did offer to make our stay better. We had paid for a king but got a Queen. They offered to move us to a 2 bedroom with a king but it would cost more. Chose not to move. Condo very dated and impossibly small bathroom. But clean and convenient location.
Bodde här 3 nätter i februari 2022

6/10 Okej

sandra, Miami

Reste med familjen
Gillade: Bekvämligheter
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Property unit it self really dirty, pull out bed with springs coming out requested comforters to cushion was given a hard time to finally got them, don’t think for the $$$ Bed pull out can be so bad. No attention to detail on the unit bathroom dirty super small.
Bodde här 5 nätter i januari 2022

10/10 Fantastiskt

Zvi

Reste med familjen
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 6 nätter i december 2021

10/10 Fantastiskt

Gregory

Bodde här 6 nätter i december 2021

4/10 Dåligt

James

Reste med familj och småbarn
Gillade: Bekvämligheter
Gillade inte: Personal och service och boendets skick och faciliteter
Sadly we were extremely disappointed by our experience at this property. Stayed for a winter ski trip with 3 adults (2 experienced Skiers) and 2 kids (first time skiing) and we rented a 2 Bed 'Platinum" Condo at a premium price. Unfortunately Expedia has character limits in its reviews so I cannot list every problem we had but the key things to note are: 1) Condo was very dated, probably last remodelled in the late 90's, bed was broken and walls are extremely thin. Not up to Hyatt standards and well overdue an update. 2) Condo's are NOT part of the hotel. If you have room problems you are dealing with a HOA not the hotel itself. This makes a HUGE difference with service. We had big problems. 3) If you have kids with you who are skiing for the first time - just DON'T stay here. The training slopes and ski school are located at Lionshead which means you have to use the hotel shuttle. The shuttle starts at 8am and ski school starts at 9am, it is a VERY tight window with the regularity of the shuttles. Furthermore the shuttle on the way back had NO organization or line on the first day - there were 100 people trying to get on a bus that holds about 30 - and my poor kids nearly got crushed with everyone shoving. It was dangerous and disgraceful organization. To summarize - if you have kids with you or any first time skiers don't even consider staying here. If you don't have kids - hotel might be an option.
Bodde här 4 nätter i december 2021

10/10 Fantastiskt

Jennifer

Bodde här 3 nätter i december 2021

8/10 Bra

Bridget

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The condo we chose was the best. I would have given 5 stars but it had an old smell to it, but nothing Febreze couldn't fix. It was the most beautiful view I saw around. We will pos def go back to this same location
Bodde här 3 nätter i december 2021

10/10 Fantastiskt

Todd

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent time and stay at this wonderful condo.
Bodde här 3 nätter i november 2021

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i november 2021

8/10 Bra

Jhoanna, Conroe

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i oktober 2021

10/10 Fantastiskt

Adrian

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i september 2021

8/10 Bra

Leah

Bodde här 3 nätter i september 2021

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Thought I was at the hotel but it was a condo down the street. It worked out fine and location is good. Need to make it clear that the mattress to the pull out couch is under the bed in bedroom. Only found it be chance the second night of stay. First night slept on box springs.
Bodde här 2 nätter i september 2021

10/10 Fantastiskt

Jon, Colorado Springs

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fine property
Bodde här 2 nätter i september 2021

8/10 Bra

Chase

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i september 2021

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Simply AMAZING
Bodde här 2 nätter i augusti 2021

8/10 Bra

Verifierad resenär

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice pool right outside our door. We usually had it to ourselves! Quiet, too. The only real downside was the hide-a-bed for our son. It was extremely slanted…something was defective.
Bodde här 6 nätter i augusti 2021

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The house was too hot. No air conditioning or fans
Bodde här 4 nätter i juli 2021

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
Gorgeous property with amazing views. Isolated with disappointing food options. Staff there just to put in their hours, unhelpful. Does not meet Hyatt or Grand Hyatt level of service.
Bodde här 3 nätter i juli 2021