Dear Fawn, Thank you for choosing us for your accommodations and sharing your experience. It is disheartening to hear about the cleanliness issues you faced in multiple rooms and the maintenance issues throughout the property. Your feedback is invaluable, and we assure you that we will take immediate steps to address these concerns with our housekeeping and maintenance teams to prevent such incidents from recurring. We understand the impact this had on your stay, and we are genuinely sorry for any inconvenience caused. We are committed to providing you with a much-improved experience and hope you consider giving us another opportunity to exceed your expectations on your next visit.Sincerely, Hotel Management

Dear Gwen, We apologize for the disturbance you experienced during your stay due to noise from neighboring rooms. Your comfort is paramount to us, and we regret that we fell short of providing a peaceful environment. Our team will work diligently to address this issue and implement measures to minimize noise disruptions in the future. We sincerely appreciate your patience and hope you consider giving us another chance to provide you with a much-improved experience.Sincerely,Hotel Management

Dear Harlen, We sincerely apologize for the unsatisfactory experience you encountered during your recent stay. Your feedback regarding the leaking shower and cleanliness concerns is concerning and not reflective of the high standards we aim to uphold. Rest assured, we take your comments seriously and are addressing them with our housekeeping and maintenance teams to ensure such issues are promptly rectified. Your comfort and satisfaction are of utmost importance to us, and we regret any inconvenience caused. We hope you will consider giving us another opportunity to exceed your expectations in the future. Sincerely,Hotel Management

Dear Roland, It is a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the area the next time you are in it. Sincerely,Hotel Management

Dear sheriy, We're thrilled to hear about your positive interaction with our front desk team at Extended Stay America! Providing helpful and courteous service is our priority, and we're delighted that you experienced this during your stay. Your kind words about our team are greatly appreciated, and we look forward to welcoming you back for another enjoyable visit.Sincerely, Hotel Management

Dear Renz michael anthony, Thank you for choosing our hotel during your visit to our area. We appreciate your review and apologize for any inconvenience you may have experienced. We hope you will stay with us again so we can demonstrate our devotion to exceptional experiences. Thank you once more for taking the time to leave your review.Sincerely,Hotel Management

Dear Ellen, Thank you for taking the time to review your experience with us. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known. Thank you.Sincerely,Hotel Management

Dear Tracy, Thank you for choosing Extended Stay America. We're delighted to learn that you enjoyed a secure and relaxing stay with us. Ensuring our guests feel safe and comfortable during their stay is one of our top priorities. Thank you for sharing your positive experience, and we look forward to welcoming you back on your next visit.Sincerely,Hotel Management

Dear SREEKAR, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We will address your concerns with our team to ensure we are better prepared to serve you during your next visit. We hope that you will consider giving us another chance to host you in the future and that we will have the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Brenda, Thank you for being our guest. It is nice to know you had a pleasant stay. Our front desk team is always there to help you. We appreciate your feedback and hope we have a future opportunity to serve you again.Sincerely,Hotel Management

Dear Adela, Thank you for sharing your review. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management

Dear Wanda, Thank you for your feedback regarding your noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely, Hotel Management

Dear Lucian, We appreciate you taking the time to write a review about your time with us. It's good you enjoyed your time in a clean and comfortable suite with all that was offered. Please return, and we hope to serve you again at Extended Stay America! Sincerely,Hotel Management

Dear Danny, We appreciate your feedback regarding the remote control and room layout. Your comments are valuable, and we'll consider them for future improvements. We aim to provide a comfortable and enjoyable stay, and we hope you consider staying with us again. It will allow us to offer a more satisfying experience in the future. Thank you for sharing your thoughts.Sincerely,Hotel Management

Dear Bradley, We sincerely apologize for the numerous inconveniences you experienced during your stay. Learning about the noise disturbance, difficulty accessing your room due to locked doors, and the malfunctioning toilet is disheartening. This falls well below the standards we aim to provide, and we deeply regret the negative impact on your experience. We will address these issues with the concerned teams to ensure immediate improvements. While we know this stay did not meet your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Sue, Thank you for choosing us. We're sorry to learn about your unsatisfactory experiences during your recent visit. Your comments regarding your time with us are greatly appreciated, as they help us identify areas for improvement. We apologize for any confusion regarding the amenities at our hotel. We understand the importance of clear communication and will address this appropriately to avoid such misunderstandings in the future. Your feedback is invaluable and is shared with the team for improvement. We would be honored if you consider giving us another opportunity to provide you with a much-improved experience.Sincerely,Hotel Management

Dear Joel, We sincerely apologize for the inconvenience during your stay. Your experience does not reflect the standard of service we aim to provide. We take your feedback seriously and will address the issues you've highlighted, including the behavior of our staff. Please be assured that corrective measures will be taken. We appreciate your understanding, and would you consider giving us another chance to provide you with the positive experience we strive to deliver.Sincerely,Hotel Management

Dear Brett, Thank you for selecting us. It is nice knowing you had a pleasant time here. However, we are sorry for the inconvenience caused in the room. Your feedback is shared and discussed with our housekeeping team for further review. Please reconsider and return, as we would welcome the opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management

Dear April, Thank you for choosing Extended Stay America and sharing your delightful remarks. It is a great pleasure to read that the service provided by our devoted staff elevated your experience. Your recognition of our commitment to outstanding hospitality means a lot to us. We also appreciate you pointing out your observation regarding the bedding, extra sheets, and toilet door. Your patience and understanding is much appreciated. We will certainly use your valuable remarks for future enhancements. We hope you will revisit us soon so we can provide you with another seamless stay.Sincerely,Hotel Management

Dear Jordan, Thank you for choosing us and bringing the cleanliness and room condition to our attention. We apologize for any inconvenience you faced during your visit with not getting the desired room. We always try to accommodate our guest's needs, but sometimes it is not possible. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

Dear Randy, Thank you for the generous rating. Our goal is to ensure that every guest has a positive experience during their stay. We wish you all the best with your future travels.Sincerely,Hotel Management

Dear Anakha, It is concerning for us to read your review as the safety and security of our guests are of utmost importance to us. We assure you that what you experience is unacceptable by our standards, and we are doing everything possible to examine and resolve this matter. If we may be of any further assistance to you, please do not hesitate to get in touch with us at the hotel. Again, we are sorry this happened during your stay, and we hope you will give us another chance to restore your faith in us.Sincerely,Hotel Management

Dear Elizabeth, Thank you for sharing your thoughts. Small details genuinely matter, and based on your comments, we regret not meeting these expectations during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. We wish you all the best for your future travels.Sincerely,Hotel Management

Dear Jamie, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

Dear Katerina, Thank you for choosing our hotel during your recent visit to Portland. We appreciate you pointing out specific items you loved and areas where we can improve. However, reading that your disappointment outweighs your satisfaction while staying with us is disheartening. We always strive to provide every guest with the exceptional experience expected of us, and we regret falling short. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Brenda, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Aram, Thank you for your feedback. We understand that the cleanliness of our hotel is of utmost importance, and we are genuinely sorry that we failed to meet that standard during your visit. We assure you that we take this matter seriously and will address it with our housekeeping staff to ensure that it does not happen again. We hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve.Sincerely,Hotel Management

Dear Tony, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management