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Recensioner av Motel 6 Surrey, BC

2 out of 5
Motel 6 Surrey, BC
6542 King George Hwy, Surrey, BC

Recensioner

6,6
10 - Fantastiskt i betyg. 17 av 83 recensioner" "
8 - Bra i betyg. 21 av 83 recensioner" "
6 - Okej i betyg. 20 av 83 recensioner" "
4 - Dåligt i betyg. 17 av 83 recensioner" "
2 - Väldigt dåligt i betyg. 8 av 83 recensioner" "

6,4/10

Renlighet

7,8/10

Personal och service

5,4/10

Bekvämligheter

6,2/10

Boendets skick och faciliteter

6,8/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Mark S

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The staff was very nice but the hotel was dated, in need of repairs and generally unclean.
Bodde här 2 nätter i april 2024
Svar från Brand Experience Team 2 maj 2024
Hi Mark S,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Dåligt

Godwin

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
would not recommend
Bodde här 4 nätter i mars 2024
Svar från Nancy Y. 3 apr. 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Fantastiskt

Ahmad

Bodde här 2 nätter i mars 2024

8/10 Bra

Steven

Bodde här 1 natt i januari 2024
Svar från Brand Experience Team 6 feb. 2024
Hi Steven,Thank you for positively rating your stay!Lilith#Team6

6/10 Okej

Viraj

Bodde här 2 nätter i januari 2024

4/10 Dåligt

Shane

Reste i grupp
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
We entered our room to find an empty condom wrapper in the garbage. Very run down, broken drawers on dresser, curtains ripped, lights and switches that didn’t work. To close the door and have it lock, you have to slam the door. This prompted a guy “who lives there” to ask us why we were slamming doors. Sink was dirty, hair on the toilet. The bed sheets, were clean. The place did the job, as a quick overnight. But likely wouldn’t stay again. Lots of sketchy noises through the night too, a lot of coming and going of folks.
Svar från Brand Experience Team 2 okt. 2023
Hi Shane,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Dåligt

Rhys

Bodde här 2 nätter i augusti 2023

4/10 Dåligt

Meribeth

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Just not an enjoyable experience
Bodde här 1 natt i augusti 2023

4/10 Dåligt

NAYAN

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bedsheets seemed used and unwashed. Some bugs inside the room. Water & coffee machines were broken. However the front desk guy was very helpful.
Svar från Brand Experience Team 22 aug. 2023
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Väldigt dåligt

Hiralben

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Please refund me money for i stay 2 days there. Terrible place. Spider in the room, hair on beds, no lights working, no charging plugs working.
Bodde här 2 nätter i augusti 2023
Svar från Nancy Y. 17 aug. 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 Bra

Kathleen

Gillade: Personal och service
Bodde här 3 nätter i juni 2023

6/10 Okej

Jan

Reste i grupp, Reste med husdjur
Gillade inte: Personal och service och bekvämligheter
It was an okay motel, and the price was okay. Our used linens were left on the bathroom floor, expecting that housekeeping would leave clean towels. They didn't. They picked them up off the floor and hung them back up on the towel racks. They did give us clean linens when we went to the desk and asked for them. Quiet motel, decent price, and reasonable neighborhood.
Bodde här 2 nätter i augusti 2022
Svar från Brand Experience Team 4 sep. 2022
Hi Jan, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J.#Team6

6/10 Okej

Karen, Calgary

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Photos were deceiving. Bathrooms are old. My toilet ran all night long and as a plumber's daughter, I knew why, and didn't want to have to bother the front desk who would likely not have been able to do a thing. The place did not feel clean. The desk person actually went to check our rooms before letting us check in, and they were so dark and sketchy feeling. It's aging and overpriced. Ice machine didn't work, had an out of order sign on it. My room fridge was WARM even on full cold. Was unable to keep my cooler's contents cool or the freezer packs re-frozen. Housekeeping noisy first thing. The only good thing was the desk fellow was perfectly nice and helpful.
Bodde här 1 natt i augusti 2022
Svar från Brand Experience Team 4 sep. 2022
Hi Karen, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Kaur J.#Team6

4/10 Dåligt

Nancy

Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Service et employés
Bodde här 2 nätter i augusti 2022
Svar från Brand Experience Team 4 sep. 2022
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Kaur J. #team6

6/10 Okej

YAN

Reste med familjen
The room key doesn't work(I have to ask front desk to open the door for us). Until I check out, I didn't have a room key yet.
Bodde här 1 natt i augusti 2022
Svar från Brand Experience Team 4 sep. 2022
Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Kaur J.#Team6

2/10 Väldigt dåligt

Prashant

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Don’t like Not clean Small room too much small Small area
Bodde här 4 nätter i juli 2022
Svar från Brand Experience Team 5 aug. 2022
Hi Prashant, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

6/10 Okej

Martina, victoria

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The staff person in the evening was very friendly. The carpet in the room felt like not walking bare foot on it, the toilet was dirty, the linen clean but not without stains. For a brief one night stay (we spend about 9 hours in the room) at about half the price of excessively expensive hotels it was okay, don't think I will book it again though.
Bodde här 1 natt i juli 2022
Svar från Brand Experience Team 5 aug. 2022
Hi Martina, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

8/10 Bra

Cha

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Although property is little outdated, it's located outside of town and much more quiet.
Bodde här 1 natt i juli 2022
Svar från Brand Experience Team 5 aug. 2022
Hi Cha, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Maz K. #Team6

2/10 Väldigt dåligt

Kurtis, Manchester

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Generally dirty motel with doors propped open and cigarettes and beer cans littering rear entrance daily. Bathroom in extremely poor and filthy condition. Ice machine broken, no 'do not disturb' sign to place on door so was woken up by "cleaning" staff twice. Would strongly recommend staying elsewhere.
Bodde här 3 nätter i juli 2022
Svar från Brand Experience Team 5 aug. 2022
Hi Kurtis, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Our stay was fine, basic hotel no amenities. It was ok for cleanliness. Fight broke out in the early morning. Will probably not stay there again.
Bodde här 2 nätter i juli 2022
Svar från Brand Experience Team 5 aug. 2022
Hi Traveler, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

10/10 Fantastiskt

Len

Bodde här 1 natt i juli 2022

2/10 Väldigt dåligt

Vy

Bodde här 1 natt i juli 2022
Svar från Brand Experience Team 5 aug. 2022
Hi Vy, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
hotel condition & hygiene
bed bug, bathtub clogged, room carpet not vacuumed, no basic amenities, room hygiene very poor, back entrance not clean up. The hotel manager should take this very seriously, it spoiled my family vacation.
Bodde här 2 nätter i juli 2022
Svar från Brand Experience Team 5 aug. 2022
Hi Traveler, We take bed bugs reports very seriously and sincerely apologize for your experience. Please know that we are on high alert regarding all reports of pest and are mindful to monitor our rooms in order to address and treat for any issues if we discover them. Thank you again for bringing this matter to our attention and we appreciate your patronage. We would like to discuss your experience and ask that you use the Contact Us feature on our website to connect with us. Maz K. #Team6

8/10 Bra

Vince

Bodde här 2 nätter i juli 2022
Svar från Brand Experience Team 5 aug. 2022
Hi Vince, Thank you for the perfect rating!! Maz K. #Team6

6/10 Okej

Mohasinur

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Aging building needs improvements
This place needs some improvements as the building is aging.
Bodde här 3 nätter i juni 2022
Svar från Brand Experience Team 5 aug. 2022
Hi Mohasinur, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

10/10 Fantastiskt

Ana

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly staff!!
Bodde här 1 natt i juni 2022
Svar från Brand Experience Team 5 aug. 2022
Hi Ana, Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon. Maz K. #Team6

4/10 Dåligt

Michelle

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
I was not very happy. The bed is super soft and u cave into the middle. The cable was horrible only got a couple of crappy channels, the volume and OFF button for the TV didn't work. We had to unplug the YV. The sheets and blanket are not soft.
Bodde här 1 natt i juni 2022
Svar från Brand Experience Team 27 juni 2022
Hi Michelle, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith #Team6

6/10 Okej

Hongru

Reste med familjen
Gillade: Personal och service och bekvämligheter
The room had an interesting smell. The furnishings and kitchen showed their age. No breakfast. Overall quite pricey for what you get.
Bodde här 1 natt i juni 2022
Svar från Brand Experience Team 27 juni 2022
Hi Hongru, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

8/10 Bra

John

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2022
Svar från Brand Experience Team 27 juni 2022
Hi John, Thank you for positively rating your stay! Lilith #Team6

6/10 Okej

Janet

Gillade: Personal och service
Okay for the price.
Bodde här 2 nätter i juni 2022
Svar från Brand Experience Team 27 juni 2022
Hi Janet, Thank you for sharing your review. We are glad you enjoyed your stay! Lilith #Team6

4/10 Dåligt

Gary

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I booked and paid for 2 double beds. They could not accommodate this, stating an issue arose earlier that day. Property is tired and run down. The one staff working tried to accommodate me by offering two separate rooms, but this wasn't a feasible option for my other family member. Would not return.
Bodde här 1 natt i mars 2022
Svar från Brand Experience Team 12 maj 2022
Hi Gary, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz #Team6

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
My stay was very accommodating. Everything was perfect.
Bodde här 1 natt i december 2021
Svar från Brand Experience Team 7 feb. 2022
Hi Traveler, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Maz K. #Team6

8/10 Bra

Jeffery

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a decent room
Bodde här 1 natt i december 2021
Svar från Brand Experience Team 7 feb. 2022
Hi Jeffery, Thank you for positively rating your stay!! Maz K. #Team6

6/10 Okej

Julie

Gillade: Personal och service
Kind of a crappy hotel, but front desk staff were lovely.
Bodde här 1 natt i november 2021
Svar från Brand Experience Team 7 feb. 2022
Hi Julie, We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

6/10 Okej

Casey

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
TV picture quality poor, very few channels, not enough blankets, Hair Dryer did not work, No breakfast provided. Did not feel like good value for the money.
Bodde här 1 natt i november 2021
Svar från Brand Experience Team 7 feb. 2022
Hi Casey, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

8/10 Bra

Harpreet

Affärsresenär
Good
Bodde här 1 natt i oktober 2021
Svar från Brand Experience Team 7 feb. 2022
Thank you Harpreet, Thank you for positively rating your stay!! Maz K. #Team6

2/10 Väldigt dåligt

Ann

Bodde här 2 nätter i oktober 2021

8/10 Bra

Carlos

Gillade: Renlighet, personal och service och bekvämligheter
Prefer not to disclose!
Bodde här 1 natt i oktober 2021
Svar från Brand Experience Team 1 nov. 2021
Hi Carlos, Thank you for positively rating your stay! Lilith #Team6

10/10 Fantastiskt

Gurjant

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 1 natt i september 2021

6/10 Okej

Paula, Surrey

Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Stayed in the kitchenette room for several days. When it rained the one window leaked. There was what looked like blood on the outside of the tub that wasn’t cleaned the entire time I was there. No mugs, glass cups, no way to make coffee, no soap or dish cloths to wash dishes. Room was big and the hotel was quiet. Two fridges, a microwave, and some dishes. On the pricey side for what you get. On my check out day the maid knocked on door at 10:30am then front desk staff called me to see if I was checking out yet. Check out is at 11am and I was packing up so that was annoying.
Bodde här 5 nätter i september 2021
Svar från Brand Experience Team 13 okt. 2021
Hi Paula, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

4/10 Dåligt

Luis

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Room was dirty, sheets in the bed small bad like it wasn’t clean, noisy fire alarm when off at 1::00 am 😡
Bodde här 1 natt i september 2021
Svar från Brand Experience Team 13 okt. 2021
Hi Luis, We are disappointed to learn that we fell short of your expectations and we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

4/10 Dåligt

Simplicio

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
Me and my wife are so disappointed with the facilities, hot water knob is not working, dirty sheets, and dirty floor, and smells is not good, aircon and heater is not working, some light bulb are not working. And so on, the price is decent but so disappointed with the kind of room that we had.
Bodde här 1 natt i september 2021
Svar från Brand Experience Team 13 okt. 2021
Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please us the Contact Us feature on our website to connect with us. Lilith #Team6

8/10 Bra

Pawandeep

Bodde här 1 natt i september 2021

8/10 Bra

Carlos

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It wasn’t bad , but it could’ve been better
Bodde här 1 natt i september 2021
Svar från Brand Experience Team 9 sep. 2021
Hi Carlos, Thank you for positively rating your stay! Lilith #Team6

4/10 Dåligt

Lori

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The staff was nice, and it helped to have parking, but the carpet was very dirty.
Bodde här 1 natt i september 2021
Svar från Brand Experience Team 9 sep. 2021
Hi Lori, We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

4/10 Dåligt

Marygrace

Bodde här 1 natt i september 2021

10/10 Fantastiskt

Lovepreet

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i augusti 2021

6/10 Okej

Marc

Gillade: Renlighet, personal och service och rummets bekvämlighet
Service agréable
Accueil et service à la réception était excellent et agréable
Bodde här 3 nätter i augusti 2021
Svar från Brand Experience Team 9 sep. 2021
Salut Marc, Accueil et service à la réception était excellent et agréableBonjour Voyageur, Merci d'avoir pris le temps de partager votre avis avec nous. Nous sommes heureux d'apprendre que le séjour a été formidable et vous remercions d'avoir reconnu l'excellent service fourni par notre personnel. Nous espérons vous voir bientôt, Safe Travels! Lilith #Équipe6

8/10 Bra

Isabelle

Affärsresenär
Gillade: Personal och service och bekvämligheter
La gérante était très sympathique
Bodde här 1 natt i september 2021
Svar från Brand Experience Team 9 sep. 2021
Salut Isabelle, Merci d'avoir reconnu l'excellent service fourni par notre personnel. Nous espérons vous voir bientôt, Safe Travels! Lilith #Équipe6

8/10 Bra

John

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2021