2/10 Väldigt dåligt
Verifierad resenär
25 aug. 2017
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
STAY AWAY from it, Not Honest Not Trustable
my WORST experience. They STOLE our MONEY by lying us about how much we should pay for city tax. They took more for each person, and they charged us for all the nights we were there, while there is a maximum of 5 nights to pay. She told us we should pay 3Euro per person for 7nights.We double checked it as we thought it was too much but she said the same thing. So according to her we should have paid 42 Euro for city tax.I checked the prices and rules when we came back.According to the rules, one should pay for max5 nights, while we were charged for 7nights. Also,according to hotels.com we should have paid 1 euro per person, while we paid 3 Euro per person. I contacted them,they said that hotels.com has incorrect information and the actual value one should pay is 2.5 euro per night. So anyway, either we should have paid 10 euro (for 2people for 5 nights) according to hotels.com or 25 if hotels.com was wrong. But we had to pay 42 euro. They kept denying that we have paid 42, and said we should have a receipt showing we paid 25, but we never got such a receipt. We only got a receipt of our payment for room.I asked them to check the camera to see and hear what we said and gave, and they said they can’t see in the camera how much I am paying. At the end they said they will send us back 17 euro as hotels.com had wrong information, but two weeks passed and nothing happened. They are simply NOT HONEST and NOT TRUSTABLE, and that is their way to earn more money.
Verifierad resenär
Bodde här 7 nätter i augusti 2017