I made my reservation online in October, requesting a “Pet friendly room,” as I was to have my dog with me. When the confirmation came, I did not see that specifically a pet friendly room was booked for me, so I then called the hotel, and was told that they did have pet friendly rooms available, and that I would have one.
When I arrived at the hotel on Thanksgiving night, with my dog, 150 miles away from home, I was greeted by a very rude clerk who said that I did NOT have a pet friendly room reserved, and that the confirming call I’d made in October was probably to Expedia and not to the hotel. The clerk indicated that she probably did not have a room for me. She then relented somewhat after a bit of a stand off, and said she’d need to see my dog because she was afraid my dog had fleas! (In the process of our conversation, I had handed her a $20 bill, as she’d said I had not been charged for a pet friendly room. It was only after this that she seemed remotely willing to consider letting me check in.) Once she saw the dog, she begrudgingly handed me a room key.
Soon after that, my sister checked into the hotel for the room she had reserved. Somehow, during that transaction, the clerk associated her with me (although our names are different), and told my sister negative had a dog with me, and that my sister should NOT allow me to bring my dog into her room. Aside from the fact that neither my sister nor I had any plan to do this, I felt this was a violation of my privacy.