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Recensioner av The Vic, Ascend Hotel Collection

4 out of 5
The Vic, Ascend Hotel Collection
123 Gorge Road East, Victoria, BC

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 507 av 763 recensioner" "
8 - Bra i betyg. 168 av 763 recensioner" "
6 - Okej i betyg. 57 av 763 recensioner" "
4 - Dåligt i betyg. 14 av 763 recensioner" "
2 - Väldigt dåligt i betyg. 17 av 763 recensioner" "

9,2/10

Renlighet

9,6/10

Personal och service

8,8/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Jeff

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and updated rooms, great shower, comfortable beds. Having the diner attached was great, and the media/games room is a nice touch. The staff was super helpful, and the service was noticeably better than a lot of other places I've stayed. Price was good as well, I would stay again without hesitation, and would recommend to friends.
Bodde här 1 natt i maj 2024
Svar från Evergreen Guest Relations 22 maj 2024
We appreciate the positive rating, Jeff. We're happy you enjoyed our beds; we know how important getting a goodnight's sleep is to our guests.

6/10 Okej

William

Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Property has potential but expensive immediate area has homeless people but there is no place to get coffee before 8 am. The room was small and there were issues with the curtains and the farmhouse door to the bathroom slipped off its track several times. I also slipped on the shower floor. Staff were all pleasant but not particularly helpful
Bodde här 2 nätter i maj 2024
Svar från Evergreen Guest Relations 22 maj 2024
Thank you for the feedback, William. Your feedback lets us know where we can improve. We hope we have the opportunity to welcome you back again and show you an improved experience.

8/10 Bra

Josiane

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Evergreen Guest Relations 22 maj 2024
Thank you so much for your rating! We will share this with the team to let them know to keep up the amazing work. Hope to see you again soon!

10/10 Fantastiskt

Johnson

Adil is nice guy great service highly recommended
Bodde här 2 nätter i maj 2024
Svar från Evergreen Guest Relations 22 maj 2024
Love to hear that you enjoyed your stay, Johnson! We'll be sure to share this with Adil and the whole team!

10/10 Fantastiskt

Evan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Evergreen Guest Relations 22 maj 2024
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.

8/10 Bra

Marius

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Schöne und saubere Unterkunft mit bequemen Bett. Etwas merkwürdig war die Schiebetür zur Toilette. Das Hotel verfügt über einen Pool, genügend Parkplätze und eine kleine Lounge.
Bodde här 1 natt i maj 2024
Svar från Evergreen Guest Relations 22 maj 2024
Thank you for the lovely review, Marius. We'll be sure to pass the positive feedback to our housekeeping team.

8/10 Bra

Melvin

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Enjoyed the games room ,clean and quiet and updated hotel. Kudos to Chris for finding my wife's jacket. Service was good., too. Price was high for the long weekend, though
Bodde här 1 natt i maj 2024
Svar från Evergreen Guest Relations 22 maj 2024
Thank you for the review, Melvin. Our Optimism lounge is a great spot to sit back and relax with friends and family.

10/10 Fantastiskt

Lesley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Right from Check In Chris was outstanding. We loved the room and enjoyed the poocorn while we watched a movie!
Bodde här 1 natt i maj 2024
Svar från Evergreen Guest Relations 22 maj 2024
This feedback makes our day, Lesley! We'll be sure to share this with Chris and the whole team!

10/10 Fantastiskt

Keith

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is a fantastic place for the price. If you’re looking for a top hotel then this probably isn’t for you, but for a cheaper hotel it’s one of the best. It’s clearly an old building that’s been updated, but has been updated well. The staff was the best I’ve dealt with in years. The games room was an awesome bonus and there’s an outdoor pool. We also got a free upgrade which was super great. Parking was a little difficult the first night, but was fine the rest of the way. Highly recommend for a cheaper hotel option.
Bodde här 2 nätter i maj 2024
Svar från Evergreen Guest Relations 22 maj 2024
Thank you for all the wonderful things you have to say about us, Keith. We are pleased to hear our staff made a great impression on you; we are very proud of our team, who are always ready to go the extra mile for our guests.

10/10 Fantastiskt

Sunvinder

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice Place and felt safe with family...
Bodde här 2 nätter i maj 2024
Svar från Evergreen Guest Relations 17 maj 2024
Thank you for the great feedback, Sunvinder. We are delighted you enjoyed your visit and hope to see you again soon!

10/10 Fantastiskt

Wilson, Prince George

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i maj 2024
Svar från Evergreen Guest Relations 17 maj 2024
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.

10/10 Fantastiskt

Roxanne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
There’s a few minor issues that I have addressed to the hotel concierge. it was about 3 to 5 inch blood stains near the elevators button (2nd floor). Hotel elevator mirror & walls should look decent. House keeping staff is awesome. All in all it’s a great hotel stay
Bodde här 1 natt i maj 2024
Svar från Evergreen Guest Relations 17 maj 2024
Thank you for the nice compliments, Roxanne. We are delighted you enjoyed your visit and hope to see you again soon!

10/10 Fantastiskt

Jason

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was clean & staff were extremely friendly and helpful!
Bodde här 4 nätter i maj 2024
Svar från Evergreen Guest Relations 15 maj 2024
This feedback makes our day, Jason! We are very proud of our staff, who are always ready to go the extra mile for our guests.

6/10 Okej

Erin

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
The area was very noisy and had very limited parking. It was a constant struggle to find a parking spot. The underground garage smelled of piss and cigarettes and was sketchy to park in. The staff was very nice however.
Bodde här 4 nätter i maj 2024
Svar från Evergreen Guest Relations 15 maj 2024
Thank you for the feedback, Erin. We are sorry to hear about the tight parking. We're thrilled to have been able to welcome so many families this summer.

8/10 Bra

Kí

Gillade: Renlighet, personal och service och bekvämligheter
Hospitality was excellent and room was comfortable with good amenities. I appreciate their efforts to elevate the place.
Bodde här 2 nätter i maj 2024
Svar från Evergreen Guest Relations 15 maj 2024
We appreciate the positive rating, Kí. We're delighted to hear you had a great stay with us; we take pride in providing our guests with the highest levels of customer service.

10/10 Fantastiskt

lyman, ottawa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was fine
Bodde här 2 nätter i maj 2024
Svar från Evergreen Guest Relations 13 maj 2024
We're so glad to hear you had a good stay. See you next time!

8/10 Bra

Terry

Reste med familjen
Property is clean, rooms are renovated and clean but elevators and some amenities are just painted over and old. Nice and quiet in room for us so slept well, it was a good experience.
Bodde här 1 natt i maj 2024
Svar från Evergreen Guest Relations 13 maj 2024
Hi Terry - thank you very much for the review. We'll be sure to pass the positive feedback to our housekeeping team.

10/10 Fantastiskt

George

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The rooms were clean, and comfortable, staff was friendly and helpful. We will definitely stay here again and wil recommend it to friends and family. It was extremely good value.
Bodde här 2 nätter i maj 2024
Svar från Evergreen Guest Relations 13 maj 2024
Love to hear that you enjoyed your stay, George! We are very proud of our staff, who are always ready to go the extra mile for our guests.

2/10 Väldigt dåligt

AKASH

Reste med familjen
Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet och personal och service
Room service did not clean the room even though I specially requested the receptionist Adil Jaria to get the room cleaned before heading out for sightseeing. Even the towels were not replaced.
Bodde här 2 nätter i april 2024
Svar från Evergreen Guest Relations 13 maj 2024
Thank you for the feedback, Akash. We are sorry to hear that your room did not meet your expectations. We will pass this feedback to our housekeeping team so that we can make improvements in our service.

10/10 Fantastiskt

Liang

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It's very clean; but the housekeeping is not done daily, we didn't know that.
Bodde här 3 nätter i mars 2024
Svar från Evergreen Guest Relations 13 maj 2024
Thank you for the lovely review, Liang. We'll be sure to pass the positive feedback to our housekeeping team.

2/10 Väldigt dåligt

Daniel, Jakarta

Bodde här 1 natt i maj 2024
Svar från Evergreen Guest Relations 13 maj 2024
We are sorry to hear that your recent stay fell short of expectations. We continuously search for opportunities to enhance our guests' experiences. How can we improve your experience?

10/10 Fantastiskt

Kristen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Check in was easy and friendly and our room was nice and clean!
Bodde här 1 natt i maj 2024
Svar från Evergreen Guest Relations 13 maj 2024
We appreciate the positive feedback, Kristen. We're happy to hear you enjoyed your room; our housekeeping team works hard to ensure does a great job at ensuring all our guests have a clean and comfortable stay.

10/10 Fantastiskt

abhishek

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was perfect stay!
Bodde här 1 natt i maj 2024
Svar från Evergreen Guest Relations 13 maj 2024
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.

10/10 Fantastiskt

Satinderjeet

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Evergreen Guest Relations 13 maj 2024
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.

10/10 Fantastiskt

Everett

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great
Bodde här 3 nätter i maj 2024
Svar från Evergreen Guest Relations 13 maj 2024
Thank you for the great feedback, Everett. We are delighted you enjoyed your visit and hope to see you again soon!

10/10 Fantastiskt

craig

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice room hotel priced right great stay.
Bodde här 1 natt i maj 2024
Svar från Evergreen Guest Relations 13 maj 2024
Thank you for the great feedback, Craig. We are delighted you enjoyed your visit and hope to see you again soon!

8/10 Bra

Wayne

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
We enjoyed our stay at the Vic. Food was good at both locations there. Parking one evening was a bit of a pain, took us a while to find a spot. Overall we would stay there again, good location.
Bodde här 2 nätter i april 2024
Svar från Evergreen Guest Relations 13 maj 2024
Thank you for the review, Wayne. We are delighted you enjoyed your visit and hope to see you again soon!

8/10 Bra

Dave

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very convenient location. Away from expensive hotels near me he waterfront but close enough to Uber or cab.
Bodde här 3 nätter i maj 2024
Svar från Evergreen Guest Relations 13 maj 2024
Thank you for the feedback, Dave. We value your feedback and are delighted to know that you found our location perfect for your visit.

10/10 Fantastiskt

Shannon

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Absolutely fantastic service and so clean. Very happy with our stay here. After staying at another place up the road for the last few years switching to the Vic was an excellent decision. Very happy. Will be coming back. Your staff are incredible and clearly care about their hotel. It shows. Thank you!
Bodde här 2 nätter i maj 2024
Svar från Evergreen Guest Relations 6 maj 2024
We are thrilled to hear you enjoyed your time with us, Shannon! We're delighted to hear you had a great stay with us; we take pride in providing our guests with the highest levels of customer service.

8/10 Bra

Leo

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like the Vic for the following reasons: - The building is a bit dated, but the recent renovation made it a comfortable stay (new bathrooms, rainfall shower with good water pressure, quiet fan in the bathroom, bright lobby, new lighting fixtures) - It's tucked away on a quiet street that feel safe and quiet - The room that we stayed in was quiet, even thought it was close to the elevator - The staffs were friendly, professional, and helpful - They have a multi screen TV in the amenity room that comes with a table tennis table, a foosball table, a popcorn machine, and board games. I saw guests gather there for hockey games and fun every so often. That gave the hotel a vibrant vibe. The only minor inconvenience is its location. Depends on where you need to go, you may need to drive through the surrounding residential area for 5-8 min before you hit the main roads. But given the traffic, the smaller road may be quicker at times. Overall, it was a pleasure and comfortable stay and I would stay there again.
Bodde här 3 nätter i maj 2024
Svar från Evergreen Guest Relations 6 maj 2024
Thank you for the feedback, Leo. We're glad you enjoyed our newly renovated hotel, and we can't wait to welcome you back again!

8/10 Bra

Michael

Gillade: Renlighet
Bodde här 1 natt i maj 2024
Svar från Evergreen Guest Relations 13 maj 2024
Thank you so much for your rating! We will share this with the team to let them know to keep up the amazing work. Hope to see you again soon!

10/10 Fantastiskt

Philippe-olivier

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good service
Bodde här 1 natt i maj 2024
Svar från Evergreen Guest Relations 6 maj 2024
We appreciate the positive rating, Philippe-olivier. We're delighted to hear you had a great stay with us; we take pride in providing our guests with the highest levels of customer service.

10/10 Fantastiskt

Sylvanna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i maj 2024
Svar från Evergreen Guest Relations 6 maj 2024
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.

10/10 Fantastiskt

Allyshia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great property. Clean. Rooms are updated. Parking was limited one night but staff was helpful. Great value for price.
Bodde här 3 nätter i april 2024
Svar från Evergreen Guest Relations 6 maj 2024
Thank you for the lovely review, Allyshia. We'll be sure to pass the positive feedback to our housekeeping team.

10/10 Fantastiskt

Rylie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were friendly and ready to assist with any questions. The rooms were modern and I enjoyed the space. Nice proximity to downtown and I enjoyed the TV options as well. I will book here again for my next trip to Victoria!
Bodde här 2 nätter i april 2024
Svar från Evergreen Guest Relations 3 maj 2024
Hi Rylie - thank you very much for the review. We're delighted to hear you had a great stay with us; we take pride in providing our guests with the highest levels of customer service.

10/10 Fantastiskt

Sukhi

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel was perfectly located almost minutes away from most restaurants. Not too far from the inner harbor and some stunning hikes. For a weekend getaway, the Vic was a great hotel & staff were very kind
Bodde här 2 nätter i april 2024
Svar från Evergreen Guest Relations 3 maj 2024
Thank you for the great feedback, Sukhi. We are very proud of our staff, who are always ready to go the extra mile for our guests.

2/10 Väldigt dåligt

Victoria

Bodde här 1 natt i april 2024
Svar från Evergreen Guest Relations 22 maj 2024
We are sorry to hear that your recent stay fell short of expectations. We continuously search for opportunities to enhance our guests' experiences. How can we improve your experience?

10/10 Fantastiskt

Yiying

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really friendly and nice place!
Bodde här 1 natt i april 2024
Svar från Evergreen Guest Relations 3 maj 2024
Love to hear that you enjoyed your stay, Yiying! We are very proud of our staff, who are always ready to go the extra mile for our guests.

10/10 Fantastiskt

Ivan

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Tesla charger!!!!👍👍👍
Bodde här 1 natt i april 2024
Svar från Evergreen Guest Relations 3 maj 2024
This feedback makes our day, Ivan! We are delighted you enjoyed your visit and hope to see you again soon.

8/10 Bra

Heidi

Reste med familj och småbarn
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
The mattress was really comfortable and great quality. The bathroom fan was noisy, and hope this can be improved. The staff are friendly and the facilities are good. We enjoyed playing the table football and ping pong.
Bodde här 2 nätter i april 2024
Svar från Evergreen Guest Relations 1 maj 2024
Thank you for the feedback, Heidi. We're happy you enjoyed our beds; we know how important getting a goodnight's sleep is to our guests.

6/10 Okej

Kuljit

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Evergreen Guest Relations 13 maj 2024
We are sorry to hear that your recent stay fell short of expectations. We continuously search for opportunities to enhance our guests' experiences. How can we improve your experience?

4/10 Dåligt

Linda

Gillade: Personal och service
The first room was not clean and smelled very badly of smoke. The second one was clean but still smelled very bad of smoke as well. However the desk staff was amazing and refunded us some of our money. The staff was amazing
Bodde här 3 nätter i april 2024
Svar från Evergreen Guest Relations 1 maj 2024
Thank you for the feedback, Linda. We are sorry to hear that your room did not meet your expectations. We will pass this feedback to our housekeeping team so that we can make improvements in our service.

10/10 Fantastiskt

LAURIE, Sechelt

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice people who work there. The facilities where very clean,the rooms where very nice.
Bodde här 3 nätter i april 2024
Svar från Evergreen Guest Relations 29 apr. 2024
Thank you for the lovely review, Laurie. We're delighted to hear you had a great stay with us; we take pride in providing our guests with the highest levels of customer service.

8/10 Bra

MAURICIO CLAROS, QUERETARO

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good option in Victoria
Bodde här 1 natt i april 2024
Svar från Evergreen Guest Relations 29 apr. 2024
Thank you for the review, Mauricio. We are delighted you enjoyed your visit and hope to see you again soon!

10/10 Fantastiskt

Jenifer

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was affordable. It has a pool and recreation area Brunch option "floyds diner" was amazing, affordable and delicious. Dinner "Hecklers" had amazing burgers and bites. Hotel was clean, spacious, cleanned during the day. Loved my stay here.
Bodde här 2 nätter i april 2024
Svar från Evergreen Guest Relations 29 apr. 2024
We are thrilled to hear you enjoyed your time with us, Jenifer! We're happy to hear that you enjoyed your stay, particularly the cleanliness and the location.

10/10 Fantastiskt

Karen

Bodde här 1 natt i april 2024
Svar från Evergreen Guest Relations 22 maj 2024
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.

10/10 Fantastiskt

Richa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Evergreen Guest Relations 29 apr. 2024
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.

8/10 Bra

Robert

Bodde här 3 nätter i april 2024
Svar från Evergreen Guest Relations 17 maj 2024
Thank you so much for your rating! We will share this with the team to let them know to keep up the amazing work. Hope to see you again soon!

10/10 Fantastiskt

Chantal

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Thank you to the staff for a great experience!
Bodde här 2 nätter i april 2024
Svar från Evergreen Guest Relations 29 apr. 2024
This feedback makes our day, Chantal! We are very proud of our staff, who are always ready to go the extra mile for our guests.

8/10 Bra

Liam

Affärsresenär
Gillade: Renlighet och personal och service
Not bad for the price. Staff nice, rooms are nice, attached diner is tasty. Not too far from downtown Noise from surrounding rooms can be a bit loud trying to fall asleep
Bodde här 1 natt i april 2024
Svar från Evergreen Guest Relations 29 apr. 2024
We appreciate the positive rating, Liam. We are very proud of our staff, who are always ready to go the extra mile for our guests.