Inomhuspool

Recensioner av The Ocean Key Resort by VSA Resorts

3 out of 5
The Ocean Key Resort by VSA Resorts
424 Atlantic Avenue, Virginia Beach, VA

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 388 av 1133 recensioner" "
8 - Bra i betyg. 383 av 1133 recensioner" "
6 - Okej i betyg. 176 av 1133 recensioner" "
4 - Dåligt i betyg. 112 av 1133 recensioner" "
2 - Väldigt dåligt i betyg. 74 av 1133 recensioner" "

8,0/10

Renlighet

8,2/10

Personal och service

7,6/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,2/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

vernice

Affärsresenär, Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Bekvämligheter
The staff had bad communication skills and was very unprofessional
Bodde här 2 nätter i maj 2024

6/10 Okej

Mohamed Farook Abdul

Reste med familj och småbarn
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
AC not working so hot not able to sleep, balcony door not able to close, No body wash refilled.
Bodde här 1 natt i maj 2024

4/10 Dåligt

Cashmiere

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 4 nätter i maj 2024

8/10 Bra

Stephanie

Reste i grupp
Gillade: Renlighet och boendets skick och faciliteter
It was a good experience
Bodde här 2 nätter i maj 2024
Svar från General Manager 21 maj 2024
Thank you for your comments. We appreciate you. Hope to see you again soon.

10/10 Fantastiskt

Chris

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Nice area
Bodde här 2 nätter i maj 2024
Svar från General Manager 20 maj 2024
Thank you for your comments we appreciate you.

10/10 Fantastiskt

Franklyn

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great
Bodde här 17 nätter i april 2024
Svar från General Manager 13 maj 2024
Excellent. Come back to see us again really soon. Have a great day.

6/10 Okej

Alexis

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
This was a beautiful stay, we were so close to the beach and there were so many amazing restaurants to choose from!! My only complaint is that the air conditioning would not work, even after I called for maintenance they came in to “fix it”. It was 76 degrees in our room all day so it was extremely hard to sleep and get comfortable. Other than that, it was a great stay😊
Bodde här 2 nätter i april 2024
Svar från General Manager 13 maj 2024
Thank you for your notes. We will look at the air conditioner and make sure that the issue has been resolved. I hope that you come back and try us again. Have a great day.

10/10 Fantastiskt

Lamirah

Reste med familj och småbarn, Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Loved the indoor pool
Bodde här 2 nätter i april 2024
Svar från General Manager 3 maj 2024
Thank you much for sharing. We at the Ocean Keys enjoyed having you stay with us. Please come back and visit us again.

10/10 Fantastiskt

Raiza, WOODSIDE

Gillade: Renlighet och boendets skick och faciliteter
The staff waa friendly and love the room it was very clean.
Bodde här 3 nätter i april 2024
Svar från General Manager 3 maj 2024
Thank you so much for your comments. We are committed to providing excellent guest services. Please come back again and enjoy Ocean Key as well as Virginia Beach.

2/10 Väldigt dåligt

Donna Jean

Bodde här 1 natt i april 2024
Svar från General Manager 20 maj 2024
I am so sorry that you did not have a great time. I hope you try us again soon.

10/10 Fantastiskt

Tiffany

Gillade: Renlighet och boendets skick och faciliteter
Game room with pool table
Bodde här 1 natt i april 2024
Svar från General Manager 27 apr. 2024
Thank you so much. Your comments are greatly appreciated.

10/10 Fantastiskt

Shereka

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från General Manager 23 apr. 2024
Thank you for your review. We appreciate it and look forward to seeing you again soon. Have a great day.

8/10 Bra

Tymillia

Reste med familj och småbarn
Gillade: Renlighet och bekvämligheter
I say be careful at check in. We were charged a crazy rate on top of the normal holding fee of $100. When the room was already paid for. The hold of almost $400 dollars took always from our weekend funds. It was very inconvenient. The young lady reversed the error the guy made but the hold doesn't drop immediately so it didn't really help.
Bodde här 1 natt i april 2024
Svar från General Manager 26 apr. 2024
I am sorry this happened to you. We will take this as a learning tool and make things better. Have a great day.

6/10 Okej

Britany

Reste med familj och småbarn
The price was okay compared to what we got. We had the view of the ocean. We have Had a full kitchen and it seemed clean. The bathroom had hair and dirt spots but I alway travel with my own cleaning supplies so that wasn'ttoo much of an issue. The front desk was welcoming. The only huge problem was the walls/doors are paper thin we could hear everything surrounding our room and the elevators was down or was not working for our whole stay. You would wait 10 mins or more. You could take the stair but who wants to do that coming from the 8th or 9th floor?
Bodde här 2 nätter i april 2024
Svar från General Manager 25 apr. 2024
Thank you for your response. We will review these issues with the housekeeping department. I apologize for the elevator, but we have corrected that issue. I hope that you will give us another opportunity to make your stay at the Ocean Keys a complete success.

8/10 Bra

alejandro

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great staff
Bodde här 2 nätter i april 2024
Svar från General Manager 23 apr. 2024
Thank you for the feedback..

10/10 Fantastiskt

Chikara

Bodde här 1 natt i april 2024
Svar från General Manager 13 maj 2024
Thank you so much have a great day.

8/10 Bra

howard

Bodde här 1 natt i april 2024
Svar från General Manager 13 maj 2024
Have a great day and come back and see us again soon.

2/10 Väldigt dåligt

verne

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från General Manager 25 apr. 2024
Thank you or your feedback.

10/10 Fantastiskt

Joshua

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 15 nätter i mars 2024
Svar från General Manager 23 apr. 2024
This is great news. I hope you come back and see us again soon.

10/10 Fantastiskt

John

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great location, professional, knowledgeable and kind staff.
Bodde här 1 natt i april 2024
Svar från General Manager 25 apr. 2024
Thank you so much for your feedback

10/10 Fantastiskt

Bridget

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från General Manager 25 apr. 2024
Thank you so much for the feedback. Have a great day.

10/10 Fantastiskt

Cassandra

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very clean and good staff
Bodde här 4 nätter i april 2024
Svar från General Manager 25 apr. 2024
Awesome. We greatly appreciate the feedback.

8/10 Bra

Lauren

Reste med familjen
Gillade: Bekvämligheter
Gillade inte: Boendets skick och faciliteter
One elevator working. Friendly staff.
Bodde här 1 natt i april 2024
Svar från General Manager 25 apr. 2024
Thank you mentioning our staff. They work hard to provide excellent customer service. We really appreciate the feedback.

2/10 Väldigt dåligt

Sheila

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
My room was filled with backed up dust throughout the room, sheets were not clean, bathroom faucet was dirty. The resort has a stupid rule for kids not to be allowed to swim after 9, the last 2hrs is adult swim only. It’s Spring Break children wants to swim and enjoy their vacation, especially when it’s too cold for the beach and with the resort having an inside pool. Just crazy.
Bodde här 2 nätter i april 2024
Svar från General Manager 27 apr. 2024
Thank you for your comments. We understand that its Spring Break and kids want to enjoy the pool but we also have older adults who want to enjoy the pool also and we try and accommodate them as well. This is an issue that we can revisit. I am sorry that you experience difficulties in your room. We are committed to making each guest stay a great experience. I hope you try us again as changes have been made to the property. Thank you for your feedback and have a great day.

4/10 Dåligt

Andrea

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 4 nätter i januari 2024
Svar från General Manager 26 apr. 2024
Thank you for the feedback.

4/10 Dåligt

Matthew

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Semi-updated rooms, but the hotel shows its age. Nice kitchen appliances in the deluxe suite. It took us over 24 hours to get replacement towels and washcloths. The pull-out sofa mattress was not covered and it was dirty. Only one of the two elevators functioned and it was extremely slow, with wait times exceeding 5 minutes at busy times in the mornings and late afternoons. Do not attempt to park a large SUV or pickup truck in the garage. Spaces and height are designed for compact to standard vehicles.
Bodde här 3 nätter i april 2024
Svar från General Manager 26 apr. 2024
Thank you for your comments. We are doing design changes to our rooms that will take effect over the upcoming season. For larger vehicles, we do have another parking spot for those vehicles. If you let the front desk know, they will instruct you on where you can park.

8/10 Bra

Shannon

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The front desk staff and maintenance/cleaning staff were quick and helpful. The hallways do have an old cigarette smell but the rooms do not have the same bad smell. Our rooms were recently upgraded and in fairly good condition. The pool and hot tub were enjoyable. One working elevator right now that goes super slow was very inconvenient but that was probably the worst part of the stag for us, so not the end of the world. The parking garage is super small and full of tight spaces that weren’t very convenient to park in, but the top level was fine, again, not end of the world stuff. Overall, I would book here again, given the price we paid.
Bodde här 4 nätter i april 2024
Svar från General Manager 26 apr. 2024
Thank you so much for your comments. We appreciate you and hope that you come to see us again.

6/10 Okej

Makayla

Reste med familjen
Gillade: Renlighet och bekvämligheter
We came during off season, and it still seemed like the resort was overwhelmed and understaffed. Overall, everything was good and clean and any problems were taken care of. Definitely would appreciate more consistency during stay with things like adult swim (hot tub was constantly packed with little kids)
Bodde här 3 nätter i april 2024
Svar från General Manager 23 apr. 2024
Thank you for your comments and I hope that you come back to see of. We will definitely look into the pool situation and see what can be done. Have a great day.

8/10 Bra

Brian

The pool is nice but small and crowded
Bodde här 1 natt i april 2024
Svar från General Manager 26 apr. 2024
Thank your or your feedback.

10/10 Fantastiskt

Tracey

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
This property had everything that you could ask for. Easy access to the pool, hot tub, inside games room, pool table, and comfortable common areas are perfect for the times when you just want to chill at the hotel. The hotel is so close to everything, the beach, restaurants and shopping are just steps away. We really enjoyed ourselves at this resort, and we will return.
Bodde här 4 nätter i mars 2024
Svar från General Manager 23 apr. 2024
Thank you for your comments. We really appreciate you staying with us. Hope to see you soon.

4/10 Dåligt

Andrea

Reste med familjen
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
It took hours to leave because the elevator is still down.
Bodde här 3 nätter i mars 2024
Svar från General Manager 25 apr. 2024
I am so sorry about your experience with our elevators. Believe me when I say it has been a challenge for everyone. Our elevators are back up and running and I hope you consider giving us another try.

10/10 Fantastiskt

Jalesny

Gillade: Renlighet och boendets skick och faciliteter
Staff member were super nice... pool was clean ... the room were nice and big perfect for family of 4 ... sheet needed to be better clean but you can ask for fresh . But i will definitely come back .
Bodde här 2 nätter i mars 2024
Svar från General Manager 3 apr. 2024
Thank you so much. I hope you come back again soon.

10/10 Fantastiskt

Scott

Gillade: Renlighet och boendets skick och faciliteter
Perfect room for a family
Bodde här 1 natt i mars 2024
Svar från General Manager 3 apr. 2024
Thank you so much and come back and see us again soon.

2/10 Väldigt dåligt

Sara

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från General Manager 25 mars 2024
I am so sorry that you have a bad experience. Please let me know if I could be of assistance in the future.

8/10 Bra

Guitiello

The place is very nice clean and family friendly
Bodde här 2 nätter i februari 2024
Svar från General Manager 25 mars 2024
Thank you and I hope you come back to visit us again soon.

4/10 Dåligt

Shanell

Reste med sin partner
Gillade: Bekvämligheter
Toilet full of pooh at the pool. 2nd toilet didn’t even work. Only one elevator was working. The staff was nice, but never again. I got a refund for the 2nd day.
Bodde här 2 nätter i mars 2024
Svar från General Manager 3 apr. 2024
I'm sorry you had this experience. I will look into this matter and make sure it does not happen to another guest. Have a great day.

6/10 Okej

Asia, Petersburg

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet och bekvämligheter
Bodde här 3 nätter i mars 2024
Svar från General Manager 18 mars 2024
Thank you have a great day.

6/10 Okej

Thad

Affärsresenär
Gillade inte: Renlighet och boendets skick och faciliteter
Tv doesn’t connect to the internet Tv in master bedroom falling off the wall
Bodde här 1 natt i mars 2024
Svar från General Manager 18 mars 2024
I am so sorry this happened to you. We will follow up on this issue and I hope that you give us another try.

6/10 Okej

Verifierad resenär

Gillade: Bekvämligheter
Gillade inte: Boendets skick och faciliteter
Only had one elevator working during a weekend that had a marathon and soccer tournament. Staff were extremely friendly and helpful, but didn’t seem to have correct information regarding road closures for marathon that basically ran completely around the property.
Bodde här 2 nätter i mars 2024
Svar från General Manager 18 mars 2024
Thank you for the feedback. We are working on correcting the elevator issue. Have a great day.

2/10 Väldigt dåligt

Joel

Bodde här 2 nätter i mars 2024
Svar från General Manager 25 apr. 2024
I am so sorry for your experience. We hope to do better for you and all our guest.

10/10 Fantastiskt

Daesha

Reste med familjen, Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
I enjoyed the stay, I brung my babies to get in the pool and me and my partner stayed for the night. 10/10 highly recommend
Bodde här 1 natt i mars 2024
Svar från General Manager 18 mars 2024
I am glad you had a great stay. Come back and see us soon.

8/10 Bra

jacinth

Gillade: Renlighet
Everything was great besides the elevators their was one elevator working my family and I where on the 9th floor so that was kind of an inconvenient other than that nice rooms
Bodde här 1 natt i mars 2024
Svar från General Manager 18 mars 2024
Thank you for thee review. We will be working on getting this mater taken care of. Have a great day.

10/10 Fantastiskt

Ashley

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The staff was incredibly nice
Bodde här 2 nätter i mars 2024
Svar från General Manager 18 mars 2024
Thank you so much.

8/10 Bra

Sharla

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Other than the elevator being super slow I really enjoyed the place
Bodde här 2 nätter i mars 2024
Svar från General Manager 18 mars 2024
Thank you so much. You have a great day.

10/10 Fantastiskt

JA

Bodde här 2 nätter i februari 2024
Svar från General Manager 18 mars 2024
You are the best. Have a great day.

4/10 Dåligt

Susan, Concord

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Key card did not work and I had to stay at a friends room. Maintenance didn’t fix it.
Bodde här 4 nätter i februari 2024
Svar från General Manager 18 mars 2024
I am so sorry that you experienced difficulties with your stay. We look to correct these issues as quickly as possible.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från General Manager 18 mars 2024
I hope to come back to visit us again. Have a great day..

6/10 Okej

Faye M.

Reste med familj och småbarn
Gillade inte: Boendets skick och faciliteter
Overall we were not pleased with our stay. The walls were very thin and we could hear a lot of noisy people all throughout the night. The parking was also difficult for a large SUV.
Bodde här 3 nätter i februari 2024
Svar från General Manager 19 mars 2024
We are sorry about the noise levels that you experienced. We do have parking for SUV in another parking lot. Please let us know and we can accommodate for the next time.

4/10 Dåligt

Noah

Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från General Manager 18 mars 2024
Have a great day.

8/10 Bra

Christine

Bodde här 2 nätter i februari 2024
Svar från General Manager 18 mars 2024
Thank you for your feedback!