Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10 - Fantastiskt i betyg. 388 av 1133 recensioner" "
10 - Fantastiskt
388
8 - Bra i betyg. 383 av 1133 recensioner" "
8 - Bra
383
6 - Okej i betyg. 176 av 1133 recensioner" "
6 - Okej
176
4 - Dåligt i betyg. 112 av 1133 recensioner" "
4 - Dåligt
112
2 - Väldigt dåligt i betyg. 74 av 1133 recensioner" "
2 - Väldigt dåligt
74
8,0/10
Renlighet
8,2/10
Personal och service
7,6/10
Bekvämligheter
7,6/10
Boendets skick och faciliteter
7,2/10
Hållbarhet
Recensioner
2/10 Väldigt dåligt
vernice
Affärsresenär, Reste med familjen
28 maj 2024
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Bekvämligheter
The staff had bad communication skills and was very unprofessional
vernice
Bodde här 2 nätter i maj 2024
6/10 Okej
Mohamed Farook Abdul
Reste med familj och småbarn
27 maj 2024
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
AC not working so hot not able to sleep, balcony door not able to close, No body wash refilled.
Mohamed Farook Abdul
Bodde här 1 natt i maj 2024
4/10 Dåligt
Cashmiere
25 maj 2024
Gillade inte: Renlighet och boendets skick och faciliteter
Cashmiere
Bodde här 4 nätter i maj 2024
8/10 Bra
Stephanie
Reste i grupp
20 maj 2024
Gillade: Renlighet och boendets skick och faciliteter
It was a good experience
Stephanie
Bodde här 2 nätter i maj 2024
Svar från General Manager 21 maj 2024
Thank you for your comments. We appreciate you. Hope to see you again soon.
10/10 Fantastiskt
Chris
Reste med familj och småbarn
19 maj 2024
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Nice area
Chris
Bodde här 2 nätter i maj 2024
Svar från General Manager 20 maj 2024
Thank you for your comments we appreciate you.
10/10 Fantastiskt
Franklyn
Reste med familj och småbarn
10 maj 2024
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great
Franklyn
Bodde här 17 nätter i april 2024
Svar från General Manager 13 maj 2024
Excellent. Come back to see us again really soon. Have a great day.
6/10 Okej
Alexis
Reste med sin partner
3 maj 2024
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
This was a beautiful stay, we were so close to the beach and there were so many amazing restaurants to choose from!! My only complaint is that the air conditioning would not work, even after I called for maintenance they came in to “fix it”. It was 76 degrees in our room all day so it was extremely hard to sleep and get comfortable. Other than that, it was a great stay😊
Alexis
Bodde här 2 nätter i april 2024
Svar från General Manager 13 maj 2024
Thank you for your notes. We will look at the air conditioner and make sure that the issue has been resolved. I hope that you come back and try us again. Have a great day.
10/10 Fantastiskt
Lamirah
Reste med familj och småbarn, Reste med sin partner
1 maj 2024
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Loved the indoor pool
Lamirah
Bodde här 2 nätter i april 2024
Svar från General Manager 3 maj 2024
Thank you much for sharing. We at the Ocean Keys enjoyed having you stay with us. Please come back and visit us again.
10/10 Fantastiskt
Raiza, WOODSIDE
1 maj 2024
Gillade: Renlighet och boendets skick och faciliteter
The staff waa friendly and love the room it was very clean.
Raiza
Bodde här 3 nätter i april 2024
Svar från General Manager 3 maj 2024
Thank you so much for your comments. We are committed to providing excellent guest services. Please come back again and enjoy Ocean Key as well as Virginia Beach.
2/10 Väldigt dåligt
Donna Jean
30 apr. 2024
Donna Jean
Bodde här 1 natt i april 2024
Svar från General Manager 20 maj 2024
I am so sorry that you did not have a great time. I hope you try us again soon.
10/10 Fantastiskt
Tiffany
25 apr. 2024
Gillade: Renlighet och boendets skick och faciliteter
Game room with pool table
Tiffany
Bodde här 1 natt i april 2024
Svar från General Manager 27 apr. 2024
Thank you so much. Your comments are greatly appreciated.
10/10 Fantastiskt
Shereka
22 apr. 2024
Gillade: Renlighet och boendets skick och faciliteter
Shereka
Bodde här 2 nätter i april 2024
Svar från General Manager 23 apr. 2024
Thank you for your review. We appreciate it and look forward to seeing you again soon. Have a great day.
8/10 Bra
Tymillia
Reste med familj och småbarn
22 apr. 2024
Gillade: Renlighet och bekvämligheter
I say be careful at check in. We were charged a crazy rate on top of the normal holding fee of $100. When the room was already paid for. The hold of almost $400 dollars took always from our weekend funds. It was very inconvenient. The young lady reversed the error the guy made but the hold doesn't drop immediately so it didn't really help.
Tymillia
Bodde här 1 natt i april 2024
Svar från General Manager 26 apr. 2024
I am sorry this happened to you. We will take this as a learning tool and make things better. Have a great day.
6/10 Okej
Britany
Reste med familj och småbarn
22 apr. 2024
The price was okay compared to what we got. We had the view of the ocean. We have
Had a full kitchen and it seemed clean. The bathroom had hair and dirt spots but I alway travel with my own cleaning supplies so that wasn'ttoo much of an issue. The front desk was welcoming. The only huge problem was the walls/doors are paper thin we could hear everything surrounding our room and the elevators was down or was not working for our whole stay. You would wait 10 mins or more. You could take the stair but who wants to do that coming from the 8th or 9th floor?
Britany
Bodde här 2 nätter i april 2024
Svar från General Manager 25 apr. 2024
Thank you for your response. We will review these issues with the housekeeping department. I apologize for the elevator, but we have corrected that issue. I hope that you will give us another opportunity to make your stay at the Ocean Keys a complete success.
8/10 Bra
alejandro
Affärsresenär
22 apr. 2024
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great staff
alejandro
Bodde här 2 nätter i april 2024
Svar från General Manager 23 apr. 2024
Thank you for the feedback..
10/10 Fantastiskt
Chikara
21 apr. 2024
Chikara
Bodde här 1 natt i april 2024
Svar från General Manager 13 maj 2024
Thank you so much have a great day.
8/10 Bra
howard
21 apr. 2024
howard
Bodde här 1 natt i april 2024
Svar från General Manager 13 maj 2024
Have a great day and come back and see us again soon.
2/10 Väldigt dåligt
verne
21 apr. 2024
Gillade inte: Renlighet och boendets skick och faciliteter
verne
Bodde här 1 natt i april 2024
Svar från General Manager 25 apr. 2024
Thank you or your feedback.
10/10 Fantastiskt
Joshua
20 apr. 2024
Gillade: Renlighet och boendets skick och faciliteter
Joshua
Bodde här 15 nätter i mars 2024
Svar från General Manager 23 apr. 2024
This is great news. I hope you come back and see us again soon.
10/10 Fantastiskt
John
Reste med familj och småbarn
18 apr. 2024
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great location, professional, knowledgeable and kind staff.
John
Bodde här 1 natt i april 2024
Svar från General Manager 25 apr. 2024
Thank you so much for your feedback
10/10 Fantastiskt
Bridget
16 apr. 2024
Gillade: Renlighet och boendets skick och faciliteter
Bridget
Bodde här 4 nätter i april 2024
Svar från General Manager 25 apr. 2024
Thank you so much for the feedback. Have a great day.
10/10 Fantastiskt
Cassandra
Reste med familj och småbarn
15 apr. 2024
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very clean and good staff
Cassandra
Bodde här 4 nätter i april 2024
Svar från General Manager 25 apr. 2024
Awesome. We greatly appreciate the feedback.
8/10 Bra
Lauren
Reste med familjen
15 apr. 2024
Gillade: Bekvämligheter
Gillade inte: Boendets skick och faciliteter
One elevator working. Friendly staff.
Lauren
Bodde här 1 natt i april 2024
Svar från General Manager 25 apr. 2024
Thank you mentioning our staff. They work hard to provide excellent customer service. We really appreciate the feedback.
2/10 Väldigt dåligt
Sheila
Reste med familjen
14 apr. 2024
Gillade inte: Renlighet och boendets skick och faciliteter
My room was filled with backed up dust throughout the room, sheets were not clean, bathroom faucet was dirty. The resort has a stupid rule for kids not to be allowed to swim after 9, the last 2hrs is adult swim only. It’s Spring Break children wants to swim and enjoy their vacation, especially when it’s too cold for the beach and with the resort having an inside pool. Just crazy.
Sheila
Bodde här 2 nätter i april 2024
Svar från General Manager 27 apr. 2024
Thank you for your comments. We understand that its Spring Break and kids want to enjoy the pool but we also have older adults who want to enjoy the pool also and we try and accommodate them as well. This is an issue that we can revisit. I am sorry that you experience difficulties in your room. We are committed to making each guest stay a great experience. I hope you try us again as changes have been made to the property. Thank you for your feedback and have a great day.
4/10 Dåligt
Andrea
10 apr. 2024
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Andrea
Bodde här 4 nätter i januari 2024
Svar från General Manager 26 apr. 2024
Thank you for the feedback.
4/10 Dåligt
Matthew
Reste med familjen
8 apr. 2024
Gillade inte: Renlighet och boendets skick och faciliteter
Semi-updated rooms, but the hotel shows its age. Nice kitchen appliances in the deluxe suite. It took us over 24 hours to get replacement towels and washcloths. The pull-out sofa mattress was not covered and it was dirty. Only one of the two elevators functioned and it was extremely slow, with wait times exceeding 5 minutes at busy times in the mornings and late afternoons. Do not attempt to park a large SUV or pickup truck in the garage. Spaces and height are designed for compact to standard vehicles.
Matthew
Bodde här 3 nätter i april 2024
Svar från General Manager 26 apr. 2024
Thank you for your comments. We are doing design changes to our rooms that will take effect over the upcoming season. For larger vehicles, we do have another parking spot for those vehicles. If you let the front desk know, they will instruct you on where you can park.
8/10 Bra
Shannon
Reste med familjen
8 apr. 2024
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The front desk staff and maintenance/cleaning staff were quick and helpful. The hallways do have an old cigarette smell but the rooms do not have the same bad smell. Our rooms were recently upgraded and in fairly good condition. The pool and hot tub were enjoyable. One working elevator right now that goes super slow was very inconvenient but that was probably the worst part of the stag for us, so not the end of the world. The parking garage is super small and full of tight spaces that weren’t very convenient to park in, but the top level was fine, again, not end of the world stuff. Overall, I would book here again, given the price we paid.
Shannon
Bodde här 4 nätter i april 2024
Svar från General Manager 26 apr. 2024
Thank you so much for your comments. We appreciate you and hope that you come to see us again.
6/10 Okej
Makayla
Reste med familjen
7 apr. 2024
Gillade: Renlighet och bekvämligheter
We came during off season, and it still seemed like the resort was overwhelmed and understaffed. Overall, everything was good and clean and any problems were taken care of. Definitely would appreciate more consistency during stay with things like adult swim (hot tub was constantly packed with little kids)
Makayla
Bodde här 3 nätter i april 2024
Svar från General Manager 23 apr. 2024
Thank you for your comments and I hope that you come back to see of. We will definitely look into the pool situation and see what can be done. Have a great day.
8/10 Bra
Brian
7 apr. 2024
The pool is nice but small and crowded
Brian
Bodde här 1 natt i april 2024
Svar från General Manager 26 apr. 2024
Thank your or your feedback.
10/10 Fantastiskt
Tracey
Reste i grupp
6 apr. 2024
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
This property had everything that you could ask for. Easy access to the pool, hot tub, inside games room, pool table, and comfortable common areas are perfect for the times when you just want to chill at the hotel. The hotel is so close to everything, the beach, restaurants and shopping are just steps away.
We really enjoyed ourselves at this resort, and we will return.
Tracey
Bodde här 4 nätter i mars 2024
Svar från General Manager 23 apr. 2024
Thank you for your comments. We really appreciate you staying with us. Hope to see you soon.
4/10 Dåligt
Andrea
Reste med familjen
5 apr. 2024
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
It took hours to leave because the elevator is still down.
Andrea
Bodde här 3 nätter i mars 2024
Svar från General Manager 25 apr. 2024
I am so sorry about your experience with our elevators. Believe me when I say it has been a challenge for everyone. Our elevators are back up and running and I hope you consider giving us another try.
10/10 Fantastiskt
Jalesny
31 mars 2024
Gillade: Renlighet och boendets skick och faciliteter
Staff member were super nice... pool was clean ... the room were nice and big perfect for family of 4 ... sheet needed to be better clean but you can ask for fresh . But i will definitely come back .
Jalesny
Bodde här 2 nätter i mars 2024
Svar från General Manager 3 apr. 2024
Thank you so much. I hope you come back again soon.
10/10 Fantastiskt
Scott
29 mars 2024
Gillade: Renlighet och boendets skick och faciliteter
Perfect room for a family
Scott
Bodde här 1 natt i mars 2024
Svar från General Manager 3 apr. 2024
Thank you so much and come back and see us again soon.
2/10 Väldigt dåligt
Sara
24 mars 2024
Gillade inte: Renlighet och boendets skick och faciliteter
Sara
Bodde här 2 nätter i mars 2024
Svar från General Manager 25 mars 2024
I am so sorry that you have a bad experience. Please let me know if I could be of assistance in the future.
8/10 Bra
Guitiello
23 mars 2024
The place is very nice clean and family friendly
Guitiello
Bodde här 2 nätter i februari 2024
Svar från General Manager 25 mars 2024
Thank you and I hope you come back to visit us again soon.
4/10 Dåligt
Shanell
Reste med sin partner
18 mars 2024
Gillade: Bekvämligheter
Toilet full of pooh at the pool. 2nd toilet didn’t even work. Only one elevator was working. The staff was nice, but never again. I got a refund for the 2nd day.
Shanell
Bodde här 2 nätter i mars 2024
Svar från General Manager 3 apr. 2024
I'm sorry you had this experience. I will look into this matter and make sure it does not happen to another guest. Have a great day.
6/10 Okej
Asia, Petersburg
Reste med familj och småbarn, Reste med familjen
18 mars 2024
Gillade: Renlighet och bekvämligheter
Asia
Bodde här 3 nätter i mars 2024
Svar från General Manager 18 mars 2024
Thank you have a great day.
6/10 Okej
Thad
Affärsresenär
18 mars 2024
Gillade inte: Renlighet och boendets skick och faciliteter
Tv doesn’t connect to the internet
Tv in master bedroom falling off the wall
Thad
Bodde här 1 natt i mars 2024
Svar från General Manager 18 mars 2024
I am so sorry this happened to you. We will follow up on this issue and I hope that you give us another try.
6/10 Okej
Verifierad resenär
17 mars 2024
Gillade: Bekvämligheter
Gillade inte: Boendets skick och faciliteter
Only had one elevator working during a weekend that had a marathon and soccer tournament. Staff were extremely friendly and helpful, but didn’t seem to have correct information regarding road closures for marathon that basically ran completely around the property.
Verifierad resenär
Bodde här 2 nätter i mars 2024
Svar från General Manager 18 mars 2024
Thank you for the feedback. We are working on correcting the elevator issue. Have a great day.
2/10 Väldigt dåligt
Joel
17 mars 2024
Joel
Bodde här 2 nätter i mars 2024
Svar från General Manager 25 apr. 2024
I am so sorry for your experience. We hope to do better for you and all our guest.
10/10 Fantastiskt
Daesha
Reste med familjen, Reste med sin partner
16 mars 2024
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
I enjoyed the stay, I brung my babies to get in the pool and me and my partner stayed for the night. 10/10 highly recommend
Daesha
Bodde här 1 natt i mars 2024
Svar från General Manager 18 mars 2024
I am glad you had a great stay. Come back and see us soon.
8/10 Bra
jacinth
10 mars 2024
Gillade: Renlighet
Everything was great besides the elevators their was one elevator working my family and I where on the 9th floor so that was kind of an inconvenient other than that nice rooms
jacinth
Bodde här 1 natt i mars 2024
Svar från General Manager 18 mars 2024
Thank you for thee review. We will be working on getting this mater taken care of. Have a great day.
10/10 Fantastiskt
Ashley
Reste med familjen
10 mars 2024
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The staff was incredibly nice
Ashley
Bodde här 2 nätter i mars 2024
Svar från General Manager 18 mars 2024
Thank you so much.
8/10 Bra
Sharla
Reste med familj och småbarn
3 mars 2024
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Other than the elevator being super slow I really enjoyed the place
Sharla
Bodde här 2 nätter i mars 2024
Svar från General Manager 18 mars 2024
Thank you so much. You have a great day.
10/10 Fantastiskt
JA
19 feb. 2024
JA
Bodde här 2 nätter i februari 2024
Svar från General Manager 18 mars 2024
You are the best. Have a great day.
4/10 Dåligt
Susan, Concord
19 feb. 2024
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Key card did not work and I had to stay at a friends room. Maintenance didn’t fix it.
Susan
Bodde här 4 nätter i februari 2024
Svar från General Manager 18 mars 2024
I am so sorry that you experienced difficulties with your stay. We look to correct these issues as quickly as possible.
10/10 Fantastiskt
Verifierad resenär
Reste med familjen
19 feb. 2024
Gillade: Renlighet och rummets bekvämlighet
Verifierad resenär
Bodde här 1 natt i september 2023
Svar från General Manager 18 mars 2024
I hope to come back to visit us again. Have a great day..
6/10 Okej
Faye M.
Reste med familj och småbarn
19 feb. 2024
Gillade inte: Boendets skick och faciliteter
Overall we were not pleased with our stay. The walls were very thin and we could hear a lot of noisy people all throughout the night. The parking was also difficult for a large SUV.
Faye M.
Bodde här 3 nätter i februari 2024
Svar från General Manager 19 mars 2024
We are sorry about the noise levels that you experienced. We do have parking for SUV in another parking lot. Please let us know and we can accommodate for the next time.