Inomhuspool och solstolar

Recensioner av The Park Royal Hotel & Spa

4 out of 5
The Park Royal Hotel & Spa
Stretton Road, Stretton, Warrington, England

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 486 av 1000 recensioner" "
8 - Bra i betyg. 312 av 1000 recensioner" "
6 - Okej i betyg. 124 av 1000 recensioner" "
4 - Dåligt i betyg. 41 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 37 av 1000 recensioner" "

8,8/10

Renlighet

8,6/10

Personal och service

8,6/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

WAI YUE ELMY

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Check-in was quick. Staff friendly. Requested a room on the top floor which wasn't arranged but still satisfied with the first floor room we were given. Simple and clean with easy access to the spa. Bathroom very simple and noticed mould along the sealant of tub. Heated pool was enjoyable. Plenty of parking on-site (just remember to register car plate on arrival). Warrington town centre within easy reach by car. Pleasant stay at the hotel. Didn't try the breakfast but it'd be £12 pp if you confirm on the day of arrival, or £15 pp if you decide in the morning.
Bodde här 1 natt i april 2024
Svar från GM 22 apr. 2024
Dear WAI YUE ELMY. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.

8/10 Bra

Karen

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel met our needs fully.
Bodde här 2 nätter i april 2024
Svar från GM 17 apr. 2024
Dear Karen. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and that we met your needs fully. I will certainly share your kind comments with the team and we look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.

8/10 Bra

ivan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Appeared to be recently refurbished. Very clean. Staff very friendly and efficient. Good breakfast.
Bodde här 2 nätter i april 2024
Svar från GM 15 apr. 2024
Dear Ivan. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.

10/10 Fantastiskt

wenjun

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
superb customer service
Bodde här 8 nätter i mars 2024
Svar från GM 12 apr. 2024
Dear wenjun. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and that you enjoyed our superb customer service levels. I will certainly share your kind comments with the team and we look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.

10/10 Fantastiskt

Curtis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 8 nätter i mars 2024
Svar från GM 8 apr. 2024
Dear Curtis. Thank you very much for taking the time to provide us with your very kind rating after your recent stay at The Park Royal Hotel. It’s a pleasure to note and I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.

4/10 Dåligt

douglas

Reste med sin partner
The tv werent working and the corridor smelt
Bodde här 1 natt i mars 2024
Svar från GM 2 apr. 2024
Dear douglas. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s disappointing to read your experience with us on this occasion due to your TV not working and the corridor being smelly? Rest assured this is not indicative of the standards that we are renowned for and aspire to for every guest staying with us at the hotel and I can confirm that we have had no complaints pre or post your stay regarding the corridors being smelly. I also sincerely regret hearing that your TV was not working only after your departure, as had it been brought to our attention at the time of your stay, I am confident that this would have bee resolved straight away and to your entire satisfaction. We take all of our customers comments very seriously and I sincerely appreciate the time that you have taken to provide us with your feedback. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.

10/10 Fantastiskt

Mark

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good size rooms and very clean. We only stayed one night and didn't get chance to use many facilities. We would stay again.
Bodde här 1 natt i mars 2024
Svar från GM 2 apr. 2024
Dear Mark. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.

8/10 Bra

Rino

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 1 natt i mars 2024
Svar från GM 2 apr. 2024
Dear Rino. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and my team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.

2/10 Väldigt dåligt

Derrick, Westcliff-on-Sea

Reste med familjen
Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet och personal och service
Our room wasn’t cleaned after the first night. The staffs at reception told us that the rooms are cleaned every other day. No hot water on the second day so had to do with cold showers. The staffs at the reception desk made up some ridiculous explanation about the room being too far from the boiler and the hot water having to travel further to get to us. Seriously? Our room was on the first floor near the stairs. The hot water inside the room doesn’t immediately heat up. You have the run the water for around ten minutes and hope for that at some point it heats up. The pillows are uncomfortable, too hard and ridiculously large. The duvet is thin so we were cold during the nights. The sofa bed was uncomfortable and unsuitable to be used as a bed. Our room was cleaned on the second day but it was barely cleaned. Dirty cups, drinking glasses and teaspoons were left inside the room. No new or clean cups/glasses. Garbage not cleared from the room so having the displeasure of spending part of our stay with the rubbish inside the room. There was no information inside the room. No information given at reception regarding the full guest services that are available. No details about the dining options so we didn’t ate at the hotel. On a whole I am extremely disappointed and I would not stay at this hotel again for a leisure break. Look closely and you can see that the place is not very clean. It is surface wipe to look presentable.
Bodde här 3 nätter i mars 2024
Svar från GM 25 mars 2024
Dear Derrick. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It is very disappointing to read about your experience with us on this occasion, which is not indicative of the high customer satisfaction and standards that we aspire too and are renowned for, for every guest staying with us here at The Park Royal Hotel. We take all of our customers comments very seriously and I saddened that your feedback, aside from the hot water, was not brought to our attention at the time, especially as you stayed with us for a period of three nights, as I am confident that we would have been able to address the points which you have raised. Despite the above I have addressed your feedback with the team, so that we can strive to improve our product and service for future guest’s enjoyment and I do thank you and appreciate receiving your feedback once again. Kind regards, Gordon.

6/10 Okej

Jaspal singh

Reste med sin partner
Gillade inte: Renlighet
The hotel was beautiful the rooms could do with upgrading the tables tv cabinet etc and clean room should be done as mine was not done they only put in new towels took old ones nothing else pillows was so huge and hard i even requested for softer pillows that was not much different either so thin and thick hard and soft pillows should be available was so hard to sleep for two night’s breakfast was fantastic staffs at reception was welcoming
Bodde här 2 nätter i mars 2024
Svar från GM 22 mars 2024
Dear Jaspal singh. Thank you very much for reviewing your recent stay at The Park Royal Hotel. I am delighted to note that you found the hotel to be beautiful. I am sorry to hear that your room could do with having the tables and TV cabinet being upgraded and that even providing you with softer pillows, they were unfortunately still too firm for your preference. I am happy to hear that you enjoyed your breakfast and the fantastic staff at reception, who were most welcoming and I do hope you that will return and stay with us once again in the near future and until then remain with. Kind regards, Gordon.

10/10 Fantastiskt

Carl

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Myself and my family stayed for 2 nights, we had a great time, thank you soooo much
Bodde här 2 nätter i mars 2024
Svar från GM 20 mars 2024
Dear Carl. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I am delighted to note that you and your family enjoyed your two night stay with us. l certainly share your kind comments with the team and we look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.

10/10 Fantastiskt

Daniel, BURNTWOOD

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great
Bodde här 1 natt i februari 2024
Svar från GM 22 feb. 2024
Dear Daniel. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I am delighted to note that you and your family enjoyed a great stay with us. I will certainly share your kind comments with the team and we look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.

10/10 Fantastiskt

Danielle

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från GM 21 mars 2024
Dear Danielle. Thank you very much for taking the time to provide us with your very kind rating after your recent stay at The Park Royal Hotel. It’s a pleasure to note and I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.

8/10 Bra

Khaled

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
As a VIP property and a Gold member for Expedia, there was no acknowledgement of that during check in. Although the family room (222) we got was large, it was very cold and none of the heaters worked. Bathroom a little worn out, e.g. chipped bathroom tiles, broken floor tiles in the bathroom. I did mention the cold room.l, but then I only got a small portable heater that was obviously not big enough for the size of room. Room view was not something that I was necessarily looking for, but it was overlooking the roof of some sort of outbuilding which wasn’t great. Shame about the room. Would have liked breakfast to finish later in the weekends (finished at 10am), and for more than one coffee machine to be working given the amount of people queuing. Maybe we’re a bit unlucky with the room, but I would have actually liked to have seen my Expedia benefits, which I didn’t.
Bodde här 2 nätter i februari 2024
Svar från GM 12 feb. 2024
Dear Khaled. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team and especially regarding that there was no acknowledgment during check in as an Expedia Gold Member. I do hope you that will return and stay with us once again in the near future and remain with. Kind regards, Gordon.

10/10 Fantastiskt

James

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice
Nice room, good facilities, nice staff, good breakfast. I’d stay again
Bodde här 1 natt i februari 2024
Svar från GM 5 feb. 2024
Dear James. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and that you enjoyed our facilities. I will certainly share your kind comments with the team and we look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.

8/10 Bra

Eric

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Didn't like the lack of a charge
Good, modern hotel, great breakfast and good restaurant. I booked the hotel because it advertised EV charging, but discovered this was Tesla only. There are other EVs! A hotel like this should have cost-effective overnight EV charging.
Bodde här 2 nätter i januari 2024
Svar från GM 5 feb. 2024
Dear Eric. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. I do hope you that will return and stay with us once again in the near future when he hope to welcome you back with an additional 10 non Tesla EV chargers on site. Kind regards, Gordon.

8/10 Bra

Steve

Bodde här 1 natt i januari 2024
Svar från GM 5 feb. 2024
Dear Steve. Thank you very much for taking the time to provide us with your very kind rating after your recent stay at The Park Royal Hotel. It’s a pleasure to note and I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.

10/10 Fantastiskt

gary

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Business trip Warrington
Late night Sunday arrival, speedy efficient check in, booked for the Tesla chargers on site but lovely hotel, used the bar, friendly and quick service, and the gym, 2 parts and well equipped, and had a lovely buffet breakfast. Will use again.
Bodde här 1 natt i januari 2024
Svar från GM 31 jan. 2024
Dear Gary. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback. I can confirm that we are in process of adding an additional 10 non Tesla chargers at the property in the first half of this year. I will certainly share your kind comments with the team and we look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.

2/10 Väldigt dåligt

L

Bodde här 2 nätter i januari 2024
Svar från GM 30 jan. 2024
Dear L. Thank you very much for rating your recent stay at The Park Royal Hotel. It’s disappointing to read your rating and I have replied to your kind self under separate cover. Your experience with us on this occasion is not indicative of the standards that we are renowned for and aspire to for every guest staying with us at the hotel. We take all of our customers comments very seriously so that we may continuously strive towards improving our product and service for future guest’s enjoyment. I would appreciate if you would be kind enough to reach out to me and respond to my email, so that I may in turn look into and address your feedback with the team in order to ensure that there is no repeat of such for any other guests who may be staying with us in the near future. I look forward to hearing back from you in due course and until then remain with. Kind regards, Gordon.

10/10 Fantastiskt

Steph

Reste med familjen
Lovely stay
Really lovely hotel and spa experience. Could not speak more highly of how friendly and helpful the staff were. When we spoke to people they also advised that they come to the hotel so often because of the lovely staff. Delicious food. Great stay
Bodde här 2 nätter i januari 2024
Svar från GM 22 jan. 2024
Dear Steph. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and that you enjoyed a lovely stay with us. I will certainly share your kind comments with the team and we look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.

6/10 Okej

Brady

Affärsresenär
Gillade inte: Rummets bekvämlighet
Needs an uplift
Hotel tired looking. Breakfast was cold despite being in the restaurant early. Dined the night before in the bar. Food looked somewhat old. Dried up limp lettuce on a ploughman’s. Microwaved pork pie. Very sub standard for the stupid price they charged
Bodde här 1 natt i januari 2024
Svar från GM 16 jan. 2024
Dear Brady. Thank you very much for reviewing your recent stay at The Park Royal Hotel. We are naturally disappointed to read about your stay with us on this occasion and that your feedback was not brought to our attention at the time, as I am absolutely confident that this could quite easily have been resolved to your complete and entire satisfaction. I do hope you that will return and stay with us once again in the near future and until then remain with. Kind regards, Gordon.

10/10 Fantastiskt

Justin

Bodde här 2 nätter i januari 2024
Svar från GM 15 jan. 2024
Dear Justin. Thank you very much for taking the time to provide us with your very kind rating after your recent stay at The Park Royal Hotel. It’s a pleasure to note and I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.

10/10 Fantastiskt

Gayle

Bodde här 1 natt i januari 2024
Svar från GM 8 jan. 2024
Dear Gayle. Thank you very much for taking the time to provide us with your fantastic rating after your recent stay at The Park Royal Hotel. It’s a pleasure to note and I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.

4/10 Dåligt

Matthew

Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
Good gym and kids pool, welcoming staff, but we were Let down by having no hot water in the shower two days in a row, and they didn’t clean the room or replace toilet paper. Pretty basic failures, unfortunately.
Bodde här 2 nätter i december 2023
Svar från GM 16 jan. 2024
Dear Matthew. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s disappointing to read your experience with us on this occasion which is not indicative of the standards that we are renowned for and aspire to for every guest staying with us at the hotel. We take all of our customers comments very seriously and it is only with honest and constructive feedback that we can strive to improve our product and service for future guest’s enjoyment. I would appreciate if you would be kind enough to reach out to me at the hotel, so that I may in turn look into and address your feedback with the team in order to ensure that there is no repeat of such for any other guests who may be staying with us in the near future. I look forward to hearing back from you in due course and until then remain with. Kind regards, Gordon.

8/10 Bra

Alan

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Bodde här 1 natt i december 2023
Svar från GM 31 dec. 2023
Dear Alan. Thank you very much for taking the time to provide us with your very kind rating after your recent stay at The Park Royal Hotel. It’s a pleasure to note and I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.

10/10 Fantastiskt

Matthew

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från GM 31 dec. 2023
Dear Matthew. Thank you very much for taking the time to provide us with your very kind rating after your recent stay at The Park Royal Hotel. It’s a pleasure to note and I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.

8/10 Bra

David

Bodde här 1 natt i december 2023
Svar från GM 31 jan. 2024
Dear David. Thank you very much for taking the time to provide us with your very kind rating after your recent stay at The Park Royal Hotel. It’s a pleasure to note and I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.

8/10 Bra

Kan

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från GM 25 dec. 2023
Dear Kan, many thanks for taking the time to provide us with your positive rating after recently staying with at The Park Royal Hotel, it is greatly appreciated. My team and I look forward to welcoming you back to stay with us in the near future and wish you and your loved ones a very Merry Christmas. Warm regards, Gordon.

10/10 Fantastiskt

norman

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Just one night
Really great hotel
Bodde här 1 natt i december 2023
Svar från GM 25 dec. 2023
Dear Norman. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and that you enjoyed a wonderful one nights stay with us. I will certainly share your kind comments with the team and we look forward to the pleasure of welcoming you back to stay with us once again in the near future and wish you and your loved ones a very Merry Christmas. Kind regards, Gordon.

2/10 Väldigt dåligt

Mariam

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Wasn't told there was a dress code for breakfast Not very happy. My husbands birthday wss ruined. I booked for 2 nights but left the first morning
Bodde här 2 nätter i december 2023
Svar från GM 18 dec. 2023
Dear Mariam. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s disappointing to read about your poor review, which is certainly not indicative of the standards that we aspire to or are even renowned for. Whilst there is no general dress code for breakfast, out of courtesy and respect for our other customers, who choose to dine in the restaurant for breakfast, we do not expect or permit guests to dine at breakfast dressed in their pyjamas. I am sorry to note that you then decided to check out of the hotel, which we kindly provided you with a refund for. Please do not hesitate to let me know if I may be of any further assistance to your kind self, I remain with. Kind regards, Gordon.

8/10 Bra

Simon

Affärsresenär
Good service
Bodde här 1 natt i december 2023
Svar från GM 15 dec. 2023
Dear Simon. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and that you enjoyed the service from our team. I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.

2/10 Väldigt dåligt

Robert

Bodde här 2 nätter i december 2023
Svar från GM 13 dec. 2023
Dear Robert. Thank you for taking the time to provide us with your rating after your recent stay at The Park Royal Hotel. It’s very disappointing to note and especially with no explanation or feedback being provided either. I would be grateful if you would be kind enough to reach out to me so that I may in turn investigate any feedback that you may wish to provide me with. I look forward to hearing back from you in due course and until then remain with. Kind regards, Gordon.

10/10 Fantastiskt

Shareen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från GM 31 dec. 2023
Dear Shareen. Thank you very much for taking the time to provide us with your very kind rating after your recent stay at The Park Royal Hotel. It’s a pleasure to note and I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.

10/10 Fantastiskt

kelly

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Spa stay
Second stay but we upgraded to a superior room and got a few extras in with the price such as coffee machine fridge (filled) bath robes etc Pool and spa is included in the price so no need for extra payments can use gym and other facilities to for free parking is free All round we love this hotel and will return again soon
Bodde här 2 nätter i december 2023
Svar från GM 9 dec. 2023
Dear Kelly. Thank you very much for reviewing your recent stay at The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback after your spa day and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.

6/10 Okej

Rino

Gillade: Renlighet och boendets skick och faciliteter
Na
Bodde här 2 nätter i december 2023
Svar från GM 9 dec. 2023
Dear Rino. Thank you very much for taking the time to provide us with your rating after your recent stay at The Park Royal Hotel. It’s a pleasure to note and I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.

8/10 Bra

Wayne

Bodde här 1 natt i december 2023
Svar från GM 28 dec. 2023
Dear Wayne. Thank you very much for taking the time to provide us with your very kind rating after your recent stay at The Park Royal Hotel. It’s a pleasure to note and I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.

6/10 Okej

Andrew, Airdrie

Reste med sin partner
Gillade: Renlighet och bekvämligheter
We arrived at 3:00 pm the check-in time. The room was not ready. So we went to the bar area and ordered some tea (which would have been free in the room) while we waited. At dinner our meal seemed to take a long time to arrive. When we enquired it turned out that the server had forgotten to give the order to the kitchen. We were offered complimentary desserts. When those arrived they were cold. We were told "well they are free anyway". When we went to bed we noticed that the bed was not properly made up, there was no mattress topper, and it frankly looked like someone had just finished sleeping in it. Too tired to do anything about it that night we pointed it out the next morning. We received an apology from reception, I have no idea if hotel management was advised.
Bodde här 3 nätter i november 2023
Svar från GM 7 dec. 2023
Dear Andrew. Thank you very much for reviewing your recent stay at The Park Royal Hotel. We are naturally disappointed to read about your stay and that your room was quite ready for you upon arrival and that you were subsequently charged for a cup of tea whilst you waited for your room to be ready. I have spoken with my restaurant manager regarding your dining experience as well, which clearly fell below your expectations and that which we are renowned for at The Park Royal and she has asked me to extend her personal apologies to you for the lapse in service on this occasion. My team and I do hope you that will return and stay with us once again in the near future and until then remain with. Kind regards, Gordon.

10/10 Fantastiskt

Neil

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från GM 7 dec. 2023
Dear Neil. Thank you very much for taking the time to provide us with your very kind rating after your recent stay at The Park Royal Hotel. It’s a pleasure to note and I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.

10/10 Fantastiskt

YAKUB

Gillade: Personal och service och boendets skick och faciliteter
Big room
Bodde här 1 natt i november 2023
Svar från GM 13 dec. 2023
Dear YAKUB. Thank you very much for reviewing your recent stay at The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.

8/10 Bra

Ulrike

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Plenty of parking, big rooms and bathroom, very clean and well looked after, staff a bit cold
Bodde här 1 natt i november 2023
Svar från GM 29 nov. 2023
Dear Ulrike. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.

10/10 Fantastiskt

kelly

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was amazing clean staff were friendly and there to help if needed pool and spa included in price to Not very much around locally though ur a bit tied to either eating in the hotel restaurant or the pub down the road if you don’t have transport we had to travel to get a good meal parking was easy all round the hotel was fantastic though
Bodde här 1 natt i november 2023

10/10 Fantastiskt

eileen

Bodde här 1 natt i november 2023
Svar från GM 15 dec. 2023
Dear eileen. Thank you very much for taking the time to provide us with your very kind rating after your recent stay at The Park Royal Hotel. It’s a pleasure to note and I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från GM 20 nov. 2023
Dear Guest. Thank you very much for taking the time to provide us with your very kind rating after your recent stay at The Park Royal Hotel. It’s a pleasure to note your fantastic rating of the hotel and I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.

10/10 Fantastiskt

Len

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Always a very good standard and highly recommended
We have stayed here several times and it goes without saying that the service is consistent and of a high standard. Staff always there to assist and a very warm welcome. Rooms are well furnished and the beds really comfortable. Minimal noise levels which make. This a relaxing stay facilities include spa gym and pool I would recommend this to anyone.
Bodde här 1 natt i november 2023
Svar från GM 20 nov. 2023
Dear Len. Thank you very much for reviewing your recent stay at The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback and especially as a frequent guest of the hotel. I will certainly share your kind comments with the team regarding the consistently high standards and service accorded to your kind self. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.

4/10 Dåligt

Emma

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från GM 20 nov. 2023
Dear Emma. Thank you for taking the time to provide us with your rating of The Park Royal Hotel. It is regrettable that we did not meet with your expectations on this occasion and that your experience was unfortunately not brought to our attention during your stay. I do hope you that will return and stay with us once again in the near future and until then remain with. Kind regards, Gordon.

10/10 Fantastiskt

Vicky

Bodde här 2 nätter i november 2023
Svar från GM 20 nov. 2023
Dear Vicky. Thank you very much for taking the time to provide us with your very kind rating after your recent stay at The Park Royal Hotel. It’s a pleasure to note and I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.

6/10 Okej

Verifierad resenär

Not as expected
Not quite the luxury we were expecting from the superior king room. It was an average double room with a sofa. There was no bathrobe and the mini bar had a minimum amount of drinks in it. (This was within the cost of the room.) When asked about the bathrobe, was told there wasnt any in the building as the delivery hadn't arrived. Will not be rushing back. Food was average.
Bodde här 1 natt i november 2023
Svar från GM 13 nov. 2023
Dear Traveler. Thank you very much for reviewing your recent stay at The Park Royal Hotel. I am sorry to note we do not quite meet your expectations on this occasion. I will certainly share your kind comments with the team and we do hope to welcome you back to stay with us once again in the near future. Kind regards, Gordon.

10/10 Fantastiskt

Paul

Bodde här 1 natt i november 2023
Svar från GM 29 nov. 2023
Dear Paul. Thank you very much for taking the time to provide us with your extremely kind rating after your recent stay at The Park Royal Hotel. It’s a pleasure to note and I certainly do hope you that will return and stay with us once again in the very near future. Kind regards, Gordon.

6/10 Okej

Barry

Bodde här 2 nätter i november 2023
Svar från GM 9 nov. 2023
Dear Barry. Thank you very much for taking the time to provide us with your rating after your recent stay at The Park Royal Hotel. I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.

10/10 Fantastiskt

Philip

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Well worth a stay
All staff we interacted with were friendly and helpful. Room was big and layed out well. In a good condition. Tried our the pool and gym and both facilities were well maintained. Handy location near to motorway for Manchester shopping and sites like Tatton Park.
Bodde här 2 nätter i november 2023
Svar från GM 7 nov. 2023
Dear Philip. Thank you very much for reviewing your recent stay at The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback and especially about the team, which I will certainly share your kind comments with them. My team and I look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.