Exteriör

Recensioner av Holiday Inn National Airport/Crystal City, an IHG Hotel

3.5 out of 5

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 662 av 1479 recensioner" "
8 - Bra i betyg. 395 av 1479 recensioner" "
6 - Okej i betyg. 208 av 1479 recensioner" "
4 - Dåligt i betyg. 110 av 1479 recensioner" "
2 - Väldigt dåligt i betyg. 104 av 1479 recensioner" "

8,2/10

Renlighet

8,4/10

Personal och service

7,6/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Jesper

Gillade: Renlighet, personal och service och rummets bekvämlighet
OK, American standard
Bodde här 3 nätter i oktober 2023
Svar från Chuda 30 okt. 2023
Thank you for your response. We appreciate it.

10/10 Fantastiskt

Hyeon

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
good
Bodde här 1 natt i februari 2024

8/10 Bra

John Edward Huyer

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The phone/alarm clock didn't work.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Rj

Easy check in process
Bodde här 1 natt i maj 2024

8/10 Bra

Ernesto, San Juan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i maj 2024

8/10 Bra

Ernesto, San Juan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Buena propiedad y muy buen servicio. Falta atención a detalles en cuento a limpieza y mobiliario. El aparato instalado en la pared de la habitación para aguantar la plancha se cayo tan pronto agarré la plancha. La alfombra del pasillo del piso 11 donde me quedé necesita cambio por tener areas rotas que están cubriendo con cinta adhesiva.
Bodde här 4 nätter i maj 2024

8/10 Bra

Ayisha, Hamilton Parish

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

bob

Convenient
Bodde här 1 natt i maj 2024
Svar från Tyreek Graham| Area Assistant Front Office Manager 6 maj 2024
Dear bob,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 Okej

Talib

Gillade: Personal och service
Bodde här 2 nätter i maj 2024

8/10 Bra

Tandi

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convenient
Bodde här 3 nätter i maj 2024
Svar från Tyreek Graham| Area Assistant Front Office Manager 6 maj 2024
Dear Tandi,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 Okej

Akiera, suitland

Gillade: Personal och service och bekvämligheter
wasn’t a pleasant area for a women traveling by herself .
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

EDGARDO

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024

4/10 Dåligt

Peter

Affärsresenär
Gillade inte: Personal och service
Ok room but no continental breakfast....
Bodde här 1 natt i maj 2024
Svar från Tyreek Graham| Area Assistant Front Office Manager 5 maj 2024
Dear Peter,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.

6/10 Okej

Lamia

Affärsresenär, Reste med familjen
Our phone didn’t work. Our shower mat was taken. The air filters didn’t seem to be working, woke up every day with congestion.
Bodde här 3 nätter i april 2024
Svar från Sayed Seddik | Guest Service Supervisor 5 maj 2024
Dear LamiaI recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience of phone and shower is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Fantastiskt

Claire

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quiet location with onsite parking. Staff friendly. Nice hotel
Bodde här 1 natt i maj 2024
Svar från Sayed Seddik | Guest Service Supervisor 5 maj 2024
Dear ClaireThank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Fantastiskt

Robert

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very convenient location to Reagan International.
Bodde här 1 natt i april 2024
Svar från Sayed Seddik | Guest Service Supervisor 5 maj 2024
Dear Robert Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Fantastiskt

Suzette

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I liked the airport shuttle convenience. I also liked the staff, very friendly and helpful. I didn't like the breakfast option, too expensive for what was offered.
Bodde här 4 nätter i april 2024
Svar från Sayed Seddik | Guest Service Supervisor 5 maj 2024
Dear Suzette Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Fantastiskt

Wayne

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I apréciate the cleanliness and great customer service of the staff and very convenient location
Bodde här 3 nätter i april 2024
Svar från Tyreek Graham| Area Assistant Front Office Manager 30 apr. 2024
Dear Wayne,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Fantastiskt

Denny

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Tyreek Graham| Area Assistant Front Office Manager 30 apr. 2024
Dear Denny,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

8/10 Bra

Cynthia

Both restaurants were terrible. Elevators shook side to side and I got stuck twice in #1 car. Room was not as nice as shown on website. Wallpaper at ceiling in sections was terrible. Draws in dresser would not stay shut. Would not recommend or stay here every again
Bodde här 4 nätter i april 2024
Svar från Tyreek Graham| Area Assistant Front Office Manager 29 apr. 2024
Dear Cynthia,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.Sincerely,Tyreek Graham

8/10 Bra

Thomas Charles

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 2 nätter i april 2024
Svar från Chuda 27 apr. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Fantastiskt

Bradley

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Samantha

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great area close to restaurants and shopping and the metro. Staff was very helpful and accomodating
Bodde här 3 nätter i april 2024
Svar från Tyreek Graham| Area Assistant Front Office Manager 26 apr. 2024
Dear Samantha, Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Fantastiskt

Kimberly

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Clean and comfortable room, the staff were very helpful and friendly, and the pub restaurant was wonderful! The shuttle driver was so accommodating and helpful as well. Highly recommend.
Bodde här 1 natt i april 2024
Svar från Chuda 27 apr. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okej

Kimberly

Affärsresenär
Gillade: Renlighet och bekvämligheter
Gillade inte: Boendets skick och faciliteter
3 elevators and only 1 worked. Parking garage doesn’t print receipts. One of the days there was Front desk Staff from other location working here with no knowledge of this location. 2 of my other days there was Front desk staff that was new, also lack knowledge and was not helpful.
Bodde här 3 nätter i april 2024
Svar från Tyreek Graham| Area Assistant Front Office Manager 26 apr. 2024
Dear Kimberly, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Tyreek Graham

8/10 Bra

KUNJAN

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Tyreek Graham| Area Assistant Front Office Manager 26 apr. 2024
Dear KUNJAN, Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Fantastiskt

Gloria

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Met my needs so was good
Bodde här 1 natt i april 2024
Svar från Tyreek Graham| Area Assistant Front Office Manager 22 apr. 2024
Dear Gloria,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Fantastiskt

Elizabeth

Bodde här 1 natt i april 2024

6/10 Okej

Brian

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Dean

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Area around the Motel is dirty
Bodde här 1 natt i april 2024
Svar från Tyreek Graham| Area Assistant Front Office Manager 22 apr. 2024
Dear Dean,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 Okej

sharla

Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Ruth Wairimu

Gillade: Personal och service
Bodde här 4 nätter i april 2024
Svar från Tyreek Graham| Area Assistant Front Office Manager 22 apr. 2024
Dear Ruth Wairimu,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 Okej

Norman

Bodde här 1 natt i april 2024

6/10 Okej

Karen

Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Our first room had a flooded bathroom, our next room was clean, unfortunately the bathroom fan made a terrible noise and the bathroom sink was almost impossible to turn on. The hotel is close to DC so an UBER is $10-$15. The bed was great, but the pillows were terrible. The laundry was clean and not busy, grocery delivery was free if you need supplies. WARNING - the parking lot is very tight and not all vehicles will be able to access it.
Svar från Tyreek Graham| Area Assistant Front Office Manager 19 apr. 2024
Dear Karen,Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 Fantastiskt

Mark

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a good experience.
Bodde här 1 natt i april 2024
Svar från Tyreek Graham| Area Assistant Front Office Manager 19 apr. 2024
Dear Mark,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at hotel.

8/10 Bra

Timothy James, Northridge

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location, close to transportation and 5 minutes to DCA airport.
Bodde här 2 nätter i april 2024
Svar från Tyreek Graham| Area Assistant Front Office Manager 19 apr. 2024
Dear Timothy James,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 Fantastiskt

Kelly

Bodde här 3 nätter i april 2024
Svar från Tyreek Graham| Area Assistant Front Office Manager 5 maj 2024
Dear Kelly,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

8/10 Bra

Ronald

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The room was fine, but the area around the hotel was not so good. The only restaurant within comfortable walking distance is McDonals.
Bodde här 4 nätter i april 2024
Svar från Tyreek Graham| Area Assistant Front Office Manager 19 apr. 2024
Dear Ronald,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at hotel.

6/10 Okej

Sandra

Reste med familjen
Gillade inte: Bekvämligheter
No coffee in the lobby for guest in the mornings. Very limited parking for guest. Non guest use the parking lot.
Bodde här 3 nätter i april 2024
Svar från Tyreek Graham| Area Assistant Front Office Manager 14 apr. 2024
Dear Sandra,Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.Sincerely,Tyreek Graham

6/10 Okej

Robert

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
I would give this hotel a 2.5 star rating if that was a choice. It was noisy, dirty, run down and smelly. Close to the airport but a shuttle service that didn't run often enough.
Bodde här 1 natt i april 2024
Svar från Tyreek Graham| Area Assistant Front Office Manager 14 apr. 2024
Dear Robert,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.Sincerely,Tyreek Graham

8/10 Bra

Randolph

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I liked the location being near Reagan airport. Really not many places that you can walk to, a few restaurants. Also, not an easy or safe walk to the nearest Metro station. A "Gentleman's" club is one of the things you can walk to, but not one that I prefer in the neighborhoods of my hotel stays.
Bodde här 1 natt i april 2024
Svar från Sayed Seddik | Guest Service Supervisor 12 apr. 2024
Dear RandolphThank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Fantastiskt

Angelica

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The breakfast buffet was delicious and the staff was very friendly. All the staff was friendly and helpful.
Bodde här 3 nätter i april 2024
Svar från Sayed Seddik | Guest Service Supervisor 12 apr. 2024
Dear Angelica,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

2/10 Väldigt dåligt

ZIQIAN, CHICAGO

Bodde här 1 natt i april 2024
Svar från Tyreek Graham| Area Assistant Front Office Manager 30 apr. 2024
Dear Ziqian,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.

8/10 Bra

Malika

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Sayed Seddik | Guest Service Supervisor 12 apr. 2024
Dear Malika Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

8/10 Bra

Christina, Burlington

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Sayed Seddik | Guest Service Supervisor 12 apr. 2024
Dear ChristinaThank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Fantastiskt

Norris

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Noteworthy customer service
Bodde här 1 natt i februari 2024
Svar från Sayed Seddik | Guest Service Supervisor 12 apr. 2024
Dear NorrisThank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

4/10 Dåligt

Michelle A

Reste med familjen
Gillade inte: Bekvämligheter
The hotel windows were filthy. The garage ground which is “A” had trash in different spots. The garbage lobby entrance needed to be cleaned. I don’t know what the staff were doing - cleaning wasn’t one of them. Breakfast cost $18 per day. It’s not worth it. Go do a restaurant instead. McDonald is next door. In this city I had to pay .50 to park for 10 minutes to go into Walgreens. The elevator - let’s not go there. SMH u have to wait longer than average for the hotel. Packed like sardines.
Bodde här 3 nätter i mars 2024
Svar från Tyreek Graham| Area Assistant Front Office Manager 6 apr. 2024
Dear Michelle A,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel

8/10 Bra

TOSHIYUKI

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Tyreek Graham| Area Assistant Front Office Manager 7 apr. 2024
Dear TOSHIYUKI,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 Okej

hyejung

Bodde här 1 natt i april 2024
Svar från Tyreek Graham| Area Assistant Front Office Manager 26 apr. 2024
Dear hyejung, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Tyreek Graham

10/10 Fantastiskt

Bob

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Traffic is hard to survive
Bodde här 1 natt i mars 2024
Svar från Tyreek Graham| Area Assistant Front Office Manager 6 apr. 2024
Dear Bob,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!