Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10 - Fantastiskt i betyg. 163 av 372 recensioner" "
10 - Fantastiskt
163
8 - Bra i betyg. 118 av 372 recensioner" "
8 - Bra
118
6 - Okej i betyg. 42 av 372 recensioner" "
6 - Okej
42
4 - Dåligt i betyg. 31 av 372 recensioner" "
4 - Dåligt
31
2 - Väldigt dåligt i betyg. 18 av 372 recensioner" "
2 - Väldigt dåligt
18
8,4/10
Renlighet
8,6/10
Personal och service
8,0/10
Bekvämligheter
8,2/10
Boendets skick och faciliteter
8,0/10
Hållbarhet
Recensioner
6/10 Okej
Francis
Reste med familj och småbarn, Reste med husdjur
18 maj 2024
Gillade: Personal och service
Pool was closed...would have been nice to have known that before booking.
Francis
Bodde här 2 nätter i maj 2024
Svar från Manager 21 maj 2024
Hello Francis, We apologize for any inconvenience you experienced with the closure of the pool. We recommend checking with our team when booking to ensure all amenities are available. Your feedback is valuable for future stays.
4/10 Dåligt
Zibiah
5 maj 2024
Zibiah
Bodde här 1 natt i maj 2024
Svar från Manager 6 maj 2024
Hello Zibiah,We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us with any specific feedback so we can address your concerns and improve for the future.
4/10 Dåligt
Paige
Reste med familj och småbarn, Reste i grupp, Reste med familjen
2 maj 2024
Gillade inte: Renlighet och boendets skick och faciliteter
A group of baseball families stayed at this hotel while in Waycross for a baseball tournament nearby. When arriving in our room, I noticed a musty smell almost as if the carpets had gotten wet and were giving off a sour smell. We would only be staying one night so it wasn't worth making a big fuss about. As soon as my son opened up the lid to the toilet, there were drain flies that flew out. We pulled out the couch bed and there were no sheets or other covers in the room for that bed. There were also shells of pistachio nuts that someone had left behind from a previous stay. It was clear that the housekeeping personnel did not bother to clean this area. The breakfast was fine and the kids enjoyed it. Another family with our group stayed two nights at this hotel. The mother noticed bed bug bites all over her body after their stay. I work in healthcare and I know the procedures that are required when treating for bed bugs. This room should have never been given to anyone until it had been fumigated. I will certainly not be staying at this hotel again.
Paige
Bodde här 1 natt i april 2024
Svar från Manager 4 maj 2024
Hello Paige,We appreciate you taking the time to share your feedback with us. We take all guest concerns seriously and will ensure that your comments are shared with our management team for review. Our goal is to provide a comfortable and clean environment for all our guests, and we regret if we fell short during your stay. If you have any further details to share, please don't hesitate to contact management directly for assistance.
8/10 Bra
Amanda
Reste med familj och småbarn
29 apr. 2024
Gillade: Renlighet
Gillade inte: Bekvämligheter
The pool was not available which is why we booked this hotel. No communication prior to arrival the pool was not open and no discount given for the inconvenience.
Amanda
Bodde här 2 nätter i april 2024
Svar från Manager 1 maj 2024
Hello Amanda, We apologize for any inconvenience caused by the pool's closure. We recommend reaching out to our management team directly to address any concerns regarding your experience during your stay. Thank you for your feedback.
4/10 Dåligt
Lawton
Reste med sin partner
1 apr. 2024
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Hair in the shower.
Lawton
Svar från Manager 4 apr. 2024
Hello Lawton, We appreciate your feedback and apologize for any inconvenience caused during your stay. Cleanliness is a top priority for us, and we will address this with our housekeeping team to ensure a more enjoyable experience for our future guests. Thank you for bringing this to our attention.
10/10 Fantastiskt
Jim
31 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff
Jim
Bodde här 1 natt i mars 2024
Svar från Manager 2 apr. 2024
Hello Jim,We appreciate your kind feedback about our friendly staff. It's wonderful to hear that our team made your stay enjoyable. We hope to welcome you back soon for another remarkable experience.
10/10 Fantastiskt
Andrea
Reste med sin partner
24 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wir hatten einen extrem netten Mitarbeiter am Empfang. Das Zimmer war sehr sauber und ruhig. Das Frühstück war gut sortiert und wurde es wurde alles schnell nachgefüllt.
Andrea
Bodde här 1 natt i mars 2024
Svar från Manager 27 mars 2024
Hello Andrea,Wir freuen uns zu hören, dass Sie von unserem freundlichen Personal, der Sauberkeit des Zimmers, der Ruhe und der Frühstücksauswahl beeindruckt waren. Ihr Lob wird sicherlich an unser Team weitergeleitet. Wir hoffen, dass wir Sie bald wieder bei uns begrüßen dürfen.
8/10 Bra
Peter
Reste med familjen
17 mars 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Marvin was excellent as always!
Peter
Bodde här 1 natt i mars 2024
Svar från Manager 20 mars 2024
Hello Peter,We are pleased to hear that Marvin provided excellent service during your stay! Our team consistently strives to exceed our guests' expectations. Should you have any more feedback or need further assistance, please do not hesitate to reach out to us directly.
2/10 Väldigt dåligt
Graham
3 mars 2024
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel cancelled reservation last minute due to over booking and cancelled the third party reservations without explanation
Graham
Bodde här 1 natt i mars 2024
Svar från Manager 5 mars 2024
Hello Graham, We apologize for any inconvenience caused by the cancellation of your reservation. Please reach out to our management team directly to discuss this matter further and potentially assist with alternative accommodations.
6/10 Okej
Anthony
Affärsresenär
20 feb. 2024
Gillade: Personal och service och rummets bekvämlighet
Anthony
Bodde här 1 natt i februari 2024
Svar från Manager 22 feb. 2024
Hello Anthony, We are glad you chose our hotel for your stay. We hope to welcome you back soon for an even better experience.
8/10 Bra
Leondus
19 feb. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay. The only issues were house keeping kept knocking on the door every 30 minutes starting at 9 a.m. and checkout is at 11 a.m.
Leondus
Bodde här 1 natt i februari 2024
Svar från Manager 22 feb. 2024
Hello Leondus,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by our housekeeping team. Rest assured, we will address this with our staff to ensure a more seamless experience for our guests in the future. We appreciate your understanding and hope to welcome you back again.
10/10 Fantastiskt
Matina
11 feb. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great customer service
Matina
Bodde här 1 natt i februari 2024
Svar från Manager 13 feb. 2024
Hello Matina,Thank you for taking the time to share your experience with us! We appreciate your positive feedback and we strive to provide exceptional customer service to all our guests. We hope to welcome you back in the future for another great stay.
8/10 Bra
Verifierad resenär
Reste med familjen
10 feb. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A few problems, but a good stay.
The service was excellent. There were a few issues with the electronics in the room, but they were corrected.
Verifierad resenär
Bodde här 1 natt i februari 2024
Svar från Manager 13 feb. 2024
Dear Guest,Thank you for your positive feedback about our excellent service. We appreciate you bringing the issues with the electronics to our attention and are glad that they were promptly corrected. We strive to provide a seamless experience for our guests and appreciate your understanding. Please feel free to reach out to our management team if you have any further concerns or feedback.
10/10 Fantastiskt
Anna
30 jan. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Have stayed there many times.
Always a pleasant stay.
Anna
Bodde här 1 natt i januari 2024
Svar från Manager 1 feb. 2024
Hello Anna,Thank you for being a loyal guest and for your continued support. We truly appreciate your kind words and are delighted to hear that your stays have consistently been pleasant. We look forward to welcoming you back for another enjoyable experience in the future.
10/10 Fantastiskt
Jimmy
15 jan. 2024
Gillade: Personal och service
Jimmy
Bodde här 1 natt i januari 2024
Svar från Manager 17 jan. 2024
Hello Jimmy,Thank you for choosing our hotel for your stay! We're delighted that you had a wonderful experience with us. If you have any further feedback or suggestions, we would love to hear from you. We look forward to welcoming you back on your next visit.
10/10 Fantastiskt
Stacy
29 dec. 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Stacy
Bodde här 1 natt i december 2023
Svar från Manager 30 dec. 2023
Hello Stacy,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. If you have any further feedback or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future for another wonderful stay.
4/10 Dåligt
Patricia
Reste med familjen
24 dec. 2023
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
It was clean. There was a situation where another guest a few rooms down had a dog who barked continuously. Our room was quite noisy. We could hear traffic and trains and guests and employees talking constantly. The breakfast provided was quite scant in my opinion. The Drury Hotels have a much better and varied offering. When we went to check out, the elevator wasn’t working. There was only one guest elevator. We had to carry our luggage down the stairs for the first load. The stairs weren’t located centrally but off to the side of the building. We managed to find someone who worked the front desk. She grabbed a set of keys and said she knew what to do. We had to wait while she found the right key to get into a room to locate the problem. It sounded as if she flipped a switch. She did something and then said that now the elevator would work. Obviously this was a known problem. A non-working elevator in a small hotel should not be allowed for safety reasons. We will not be going back to that hotel again.
Patricia
Bodde här 2 nätter i december 2023
Svar från Manager 26 dec. 2023
Hello Patricia, Thank you for your feedback regarding your recent stay. We apologize for any inconvenience caused by the issues you mentioned. We strive to provide a comfortable and peaceful experience for all our guests. We appreciate your comments about the noise level and will address this with our team. Regarding breakfast, we understand your preference for a more varied offering and will take this into consideration. We apologize for the elevator issue you encountered during check-out. The safety of our guests is our top priority, and we assure you that this matter will be addressed. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
8/10 Bra
Alexander
Reste med husdjur
29 nov. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good stay.
Alexander
Bodde här 1 natt i november 2023
Svar från Manager 2 dec. 2023
Hello Alexander,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had a good experience with us. If there's anything else we can assist you with in the future, please don't hesitate to let us know. Have a wonderful day!
10/10 Fantastiskt
Lazaro
15 nov. 2023
Lazaro
Bodde här 1 natt i november 2023
Svar från Manager 18 nov. 2023
Hello Lazaro,Thank you for your 5-star review! We truly appreciate your kind words and are delighted to hear that you enjoyed your stay with us. It means a lot to our team that you found our hotel to be exceptional. We hope to have the pleasure of welcoming you back in the future for another amazing experience.
8/10 Bra
Ashley
22 okt. 2023
Ashley
Bodde här 1 natt i oktober 2023
Svar från Manager 12 nov. 2023
Hello Ashley,Thank you for taking the time to share your feedback with us. We appreciate your positive rating. We strive to provide a comfortable stay for all our guests and are delighted to hear that you had a pleasant experience. If you have any further comments or suggestions, please feel free to reach out to us. We value your input and look forward to welcoming you back in the future.
8/10 Bra
Daniel C
Reste med familjen
16 okt. 2023
Gillade: Bekvämligheter
Very clean
Daniel C
Bodde här 1 natt i oktober 2023
Svar från Manager 18 okt. 2023
Hi Daniel,We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms. Your positive ratings are great, and we hope to impress you again during your next visit to the area.
10/10 Fantastiskt
Michael
14 okt. 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Property was as described
Michael
Bodde här 1 natt i oktober 2023
Svar från Manager 15 okt. 2023
Hello Michael,Thank you for your feedback. We are pleased to hear that our property met your expectations. We look forward to welcoming you again in the future.
10/10 Fantastiskt
Barbara
8 okt. 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Barbara
Bodde här 1 natt i oktober 2023
Svar från Manager 28 okt. 2023
Hello Barbara,Thank you for the 5-star rating! We're glad you had a great experience at our hotel. We look forward to welcoming you back soon.
8/10 Bra
Scott
Reste i grupp
2 okt. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location was great for what we had going on. Only thing I can say was the bathroom had a terrible mildew smell and the shower had a dirt ring on the floor. Also, when i got into the shower it was so slick i had to grab the bar to avoid falling. Chemicals they used to clean it was still on it. The pillows are way too small for adults. Four pillows equal the size of one large pillow. Other than that, it was a good stay.
Scott
Bodde här 1 natt i september 2023
Svar från Manager 4 okt. 2023
Hello Scott ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
10/10 Fantastiskt
Joseph
Reste med familjen
30 sep. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not so hidden gem.
The staff were very friendly and the breakfast was great. Especially the omelettes!!
Joseph
Bodde här 2 nätter i september 2023
Svar från Manager 1 okt. 2023
Hello Joseph,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our staff and your comments about our breakfast. We hope to see you again to provide you with an exceptional level of service and hospitality.
10/10 Fantastiskt
Brendan
23 sep. 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Brendan
Bodde här 1 natt i september 2023
Svar från Manager 26 sep. 2023
Hello Brendan,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.
4/10 Dåligt
Jason II, Fayetteville
Reste i grupp
3 sep. 2023
Gillade inte: Personal och service
Two major concerns. I was charged a deposit of $440.27 when the room was already paid for in full prior to my arrival. I’ve made several requests for an explanation but have yet to receive one. I requested service on 2 different occasions. Neither time was the request fulfilled. One was for room service and the other was for fresh bath linens. I was told that I had to carry wet and dirty bath linens down to the front desk in order to get fresh linens
Jason II
Bodde här 3 nätter i augusti 2023
Svar från Manager 6 sep. 2023
Hello Jason II, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
10/10 Fantastiskt
Cheryl
23 juli 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Cheryl
Bodde här 1 natt i juli 2023
Svar från Manager 26 juli 2023
Hello Cheryl,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.
10/10 Fantastiskt
lillian
Reste med familjen
13 juli 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Family Reunion
no complaints, the rooms were clean, the staff was professional, the breakfast food was very good. This was our second stay and would stay again. I slept comfortably, meaning the mattress was comfortable.
lillian
Bodde här 3 nätter i juni 2023
Svar från Manager 15 juli 2023
Hi Lillian,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!
6/10 Okej
Robyn
Reste med familj och småbarn
11 juli 2023
Gillade: Personal och service
Smaller rooms than previous hotels we’ve stayed. Unfolded towel had been left in the bathroom. Pillows are super flat so they’re folded into square pillows which then also makes them really small. Heavily touched areas still had fingerprints, etc on them. Tv didn’t work right. Our room door didn’t shut all the way unless pushed. Staff was nice tho
Robyn
Bodde här 1 natt i juli 2023
Svar från Manager 11 juli 2023
Hello Robyn,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.
10/10 Fantastiskt
Alan
Reste med sin partner
18 juni 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice Hampton Inn. Would definitely stay here again.
Alan
Bodde här 1 natt i juni 2023
Svar från -Kimberly 18 juni 2023
We are so glad to hear you enjoyed your stay with us. We are looking forward to seeing you again! Thank you.
6/10 Okej
Brad
13 juni 2023
Brad
Bodde här 2 nätter i juni 2023
Svar från Manager 15 juni 2023
Hello Brad,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.
10/10 Fantastiskt
Adam
Reste med familjen
5 juni 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Adam
Bodde här 1 natt i juni 2023
Svar från Manager 6 juni 2023
Hello Adam,Thank you for sharing this rating, and we welcome you to visit us again anytime.
8/10 Bra
Nelson
29 maj 2023
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Renlighet
Nelson
Bodde här 2 nätter i maj 2023
Svar från Manager 1 juni 2023
Hello Nelson,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.
8/10 Bra
elizabeth
Reste med sin partner
29 maj 2023
Gillade: Renlighet och personal och service
The room was clean and the hotel is nice overall. The bathroom was a bit worn and the shower drained very slowly. Standing in ankle-deep water is not ideal while showering.
elizabeth
Bodde här 1 natt i maj 2023
Svar från Manager 31 maj 2023
Hello elizabeth, Thank you for this feedback, our top priority is for guests to have the most wonderful time during their stay. We will make sure those concerns are addressed and checked and if needs to be replaced, it will. Looking forward to your future stay with us!
8/10 Bra
Huy
Reste med familjen
24 maj 2023
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Everything is fairly okay, staffing very helpful and friendly
Huy
Bodde här 2 nätter i maj 2023
Svar från Manager 25 maj 2023
Hello Huy,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
6/10 Okej
shenika
Reste med sin partner
22 maj 2023
Gillade: Personal och service och boendets skick och faciliteter
It was not worth the money we paid very basic nothing to rave about. Could use a fresher up. The hall way smelled good I like that. Breakfast was nice too.
shenika
Bodde här 2 nätter i maj 2023
Svar från Manager 23 maj 2023
Hello shenika, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
10/10 Fantastiskt
Kalvin
2 maj 2023
Kalvin
Bodde här 1 natt i april 2023
Svar från Manager 25 maj 2023
Hello Kalvin,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.
10/10 Fantastiskt
Linda
29 apr. 2023
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Linda
Bodde här 1 natt i april 2023
Svar från Manager 20 maj 2023
Hello Linda,Thank you so much for the incredible rating. We look forward to your next visit.
8/10 Bra
Mike
Reste med sin partner
16 apr. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was large and bright. But, it could have been a bit cleaner. The continental breakfast was marginal. Lots of dinning options close.
Mike
Svar från Manager 18 apr. 2023
Hi Mike,Thank you so much for taking the time to share your thoughts and provide us with an unbiased opinion on our hotel's guest experience. I sincerely apologize that our housekeeping did not meet your cleaning standards, even though we strive to keep our standards high which includes checking in to verify that rooms are as clean as possible. We will address this with our housekeeping team promptly. But glad to know that you find it wiht lots of dining options. We look forward to seeing you again and impressing you.
10/10 Fantastiskt
Eliza
9 apr. 2023
Eliza
Bodde här 1 natt i april 2023
Svar från Manager 12 apr. 2023
Hello Eliza,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.
10/10 Fantastiskt
Brittany
Reste med familj och småbarn
27 mars 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
.
Brittany
Bodde här 2 nätter i mars 2023
Svar från Manager 28 mars 2023
Hello Brittany,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We hope to see you again in the future. Thank you for your valuable business.
10/10 Fantastiskt
Christopher
20 mars 2023
Christopher
Bodde här 2 nätter i mars 2023
Svar från Manager 24 mars 2023
Hello Christopher,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.
8/10 Bra
francine
13 mars 2023
francine
Bodde här 1 natt i mars 2023
Svar från Manager 15 mars 2023
Hello francine,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.
10/10 Fantastiskt
Felicia
Reste med familjen
13 mars 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Felicia
Bodde här 2 nätter i mars 2023
Svar från Manager 13 mars 2023
Hello Felicia,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.
4/10 Dåligt
Cassey
Reste med familj och småbarn, Affärsresenär
9 mars 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A train ran every hr and blew horn every time! Should have been warned.
Cassey
Bodde här 1 natt i mars 2023
Svar från Manager 11 mars 2023
Hello Cassey, Thank you for taking the time. Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
4/10 Dåligt
Rachel
Affärsresenär
6 mars 2023
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The property was dirty and needed a deep clean. My Tv didn’t work because someone had stolen the HDMI cord. Staff did fix the tv only to realize the remote didn’t work so I had to change Chanel’s by hand. Under the bed was filthy. And there were no safety strips in the shower.
Rachel
Bodde här 2 nätter i mars 2023
Svar från Manager 10 mars 2023
Hello Rachel, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
8/10 Bra
James
2 mars 2023
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
I want to be very careful with my review. The stay at the hotel was excellent. I was booked into my room timely and the room was tidy. I was able to book out in a timely manner.
I lost a Nintendo Switch console in my room which I recognize is my fault. Hotel staff located the switch and returned it to me. This would have been amazing except an SD card with a majority of the games had been removed prior to shipment.
This would have been an excellent experience except for the dishonesty of one staff member. I don’t want to penalize other staff members with a negative review because of this as my experience overall was good but I do feel it should be reflected in my review.
James
Bodde här 1 natt i februari 2023
Svar från Manager 4 mars 2023
Hello James,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our staff and comments about our room. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.
10/10 Fantastiskt
Carmen
Reste i grupp
30 jan. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Carmen
Bodde här 1 natt i januari 2023
Svar från Manager 2 feb. 2023
Hello Carmen,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.
8/10 Bra
Susan
Reste med familjen
27 jan. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were particularly kind and gracious. Very welcoming. Went out of their way to make us fresh coffee when we arrived.
Susan
Bodde här 1 natt i januari 2023
Svar från Manager 28 jan. 2023
Hello Susan,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our staff. Through guest feedback like yours we are better able to enhance guest experience; so thank you.