Hi Malin, Thanks so much for staying with us for 3 nights, and for your review! We look forward to welcoming you back to Pangea when you're next in Whistler. Warm regards and thanks again for being our guest, The Team at Pangea

Hej Leif, Tack för att du bodde hos oss i 14 dagar och för dina kommentarer. Som ett företag som strävar efter att ständigt förbättra och innovera, uppskattar vi väldigt mycket gäståterkoppling och konstruktiv kritik. När det gäller att musiknivåerna i vår lounge är för höga för att du ska göra jobb frågade du chefen i tjänst om de skulle justera volymen för dig? Även om vi försöker ställa in våra volymer för att behaga majoriteten av våra gäster (vissa vill ha det högre, vissa vill ha det mjukare), kommer vi alltid vårt bästa att tillgodose gästförfrågningar. Om vi är lyckliga att få dig att stanna hos oss igen, och om det är igen för högt, snälla fråga oss att stänga av det! Vi är inte säkra exakt vad du menar med syreutarmad luft, men det här är första gången vi hört den här kommentaren och skulle gärna höra från dig direkt för att förstå exakt vad som hände. Vänligen låt oss veta. Återigen, tack för att du är vår gäst, och allt det bästa för 2019, Teamet i Pangea

Hi Harmandeep, Thanks so much for staying with us for a night – we look forward to welcoming you back to Pangea when you're next in Whistler! Warm regards and thanks again for being our guest, The Team at Pangea

Hi Catrina, Thanks so much for staying with us for 5 nights (and for being a repeat guest!) – we look forward to welcoming you back to Pangea when you're next in Whistler! Warm regards and thanks again for being our guest, The Team at Pangea

Hi Kayleigh, Thanks so much for staying with us for a night (and being repeat guests) – we look forward to welcoming you back to Pangea when you're next in Whistler! Warm regards and thanks again for being our guest, The Team at Pangea PS: We did receive your comments on the temperatures too, and have made adjustments to our system as a result of them. Thank you for the feedback!

Hi Reid, Thanks so much for staying with us for a night – we look forward to welcoming you back to Pangea when you're next in Whistler! Warm regards and thanks again for being our guest, The Team at Pangea

Hi Catrina, Thanks for staying with us for 4 nights! Please let us know if there's anything else we could've done to improve your experience and we'll try to implement it in time for your next visit – we want to know where we can improve! We look forward to welcoming you back to Pangea when you're next in Whistler. Warm regards and thanks again for being our guest, The Team at Pangea

Hi Mangal, Thanks for staying with us for a night! Please let us know if there's anything else we could've done to improve your experience and we'll try to implement it in time for your next visit – we want to know where we can improve! We look forward to welcoming you back to Pangea when you're next in Whistler. Warm regards and thanks again for being our guest, The Team at Pangea

Hi Antonio, Thanks for staying with us for 2 nights! Please let us what else we could've done to improve your experience and we'll try to implement it in time for your next visit – we want to know where we can improve! We look forward to welcoming you back to Pangea when you're next in Whistler. Warm regards and thanks again for being our guest, The Team at Pangea

Hi Hiu Ying, Thanks for staying with us for a night. Please let us know what we could've done to improve your experience and we'll try to implement it in time for your next visit – we want to know where we can improve! Warm regards and thanks again for being our guest, The Team at Pangea

Hi Jack, Thanks so much for staying with us for 8 nights – we look forward to welcoming you back to Pangea when you're next in Whistler! Warm regards and thanks again for being our guest, The Team at Pangea

Hi Jaryd, Thanks so much for staying with us for a night – we look forward to welcoming you back to Pangea when you're next in Whistler! Warm regards and thanks again for being our guest, The Team at Pangea

Hi John, Thanks for staying with us for a night! Please let us know if there's anything else we could've done to improve your experience and we'll try to implement it in time for your next visit – we want to know where we can improve! We look forward to welcoming you back to Pangea when you're next in Whistler. Warm regards and thanks again for being our guest, The Team at Pangea

Hi Philip,Thanks again for staying with us (and for your review)! We look forward to welcoming you back to Pangea when you're next in Whistler!Kind regards as always,The Team at Pangea

Hi Tom,Thanks for staying with us for a night, and for your comments. As a business that’s constantly trying to innovate and improve, we’re always hungry for guest feedback and constructive criticism, so thank you again for taking the time to write this down.We're so sorry to hear that you found hair in the shower drain!!! We're just sad you didn't let us know at the time so we could have resolved this there-and-then! This is one of the first negative comments we've ever received on our levels of cleanliness or hygiene at Pangea – to be honest it's one of stand-out items we're most proud of, and our score in this area has been exceptional (even more so when you consider the challenges of our spaces, both shared and private. We are deeply, deeply sorry! (As a follow-up, and so you're aware, we did just check all the showers and we're thrilled to confirm that they're all in perfect order, so we'll write it off as a one-time occurrence, though our team are aware of it!).Regardless of the above, we hope to see you back at Pangea in the future, and provide a flawless experience when we do!Warm regards and thanks again for being our guest,The Team at Pangea

Hi Shaurya,Thanks again for staying with us (and for your review)! We look forward to welcoming you back to Pangea when you're next in Whistler!Kind regards as always,The Team at Pangea

Hi Ji Won,Thanks for staying with us for a night. Please let us know if there's anything else we could've done to improve your experience and we'll try to implement it in time for your next visit – we want to know where we can improve!We look forward to welcoming you back to Pangea when you're next in Whistler.Warm regards and thanks again for being our guest,The Team at Pangea

Hi Jarrett,Thanks so much for staying with us for 6 nights (and for being a repeat guest) – we look forward to welcoming you back to Pangea when you're next in Whistler!Separately, we're also not sure what you purchased for breakfast, but you can get a breakfast sandwich plus coffee for 9.9 with our RIDE deal.Warm regards and thanks again for being our guest,The Team at Pangea

Hi Sylvain,Thanks so much for staying with us for 4 nights – we look forward to welcoming you back to Pangea when you're next in Whistler!Warm regards and thanks again for being our guest,The Team at Pangea

Hi Cetin,We have no idea what you're talking about? You never contacted us – you simply didn't arrive for your reservation and as such your reservation was marked as a 'No show' the following day.Regards,The Team at Pangea

Hi Percy,Thanks so much for staying with us for 2 nights – we look forward to welcoming you back to Pangea when you're next in Whistler!Warm regards and thanks again for being our guest,The Team at Pangea

Hi Peter,Thanks so much for staying with us for a night – we look forward to welcoming you back to Pangea when you're next in Whistler!Warm regards and thanks again for being our guest,The Team at Pangea

Hi Emil,Thanks for staying with us for 2 nights, and for your comments. As a business that’s constantly trying to innovate and improve, we’re always hungry for guest feedback and constructive criticism, so thank you again for taking the time to write this down.We totally understand your comment on rates – unfortunately with real estate values where they are in the centre of Whistler Village it's financially impossible to create a sustainable business with lower rates (we've pushed as low as we can). That's the downside of us trying to provide the primest location (it costs us a fortune). That being said, we do hope the fact that we're a fraction of the cost of neighbouring properties (often 1/4th or even 1/5th) means something!Regardless of the above, we hope to see you back at Pangea in the future, and provide a flawless experience when we do!Warm regards and thanks again for being our guest,The Team at Pangea

Hi Michele,Thanks so much for staying with us for a night – we look forward to welcoming you back to Pangea when you're next in Whistler!Warm regards and thanks again for being our guest,The Team at Pangea

Hi Trent,Thanks for staying with us for 4 nights! Please let us know if there's anything else we could've done to improve your experience and we'll try to implement it in time for your next visit – we want to know where we can improve!We look forward to welcoming you back to Pangea when you're next in Whistler.Warm regards and thanks again for being our guest,The Team at Pangea

Hi Rhea,Thanks so much for staying with us for a night – we look forward to welcoming you back to Pangea when you're next in Whistler!Warm regards and thanks again for being our guest,The Team at Pangea

Hi Daniel,Thanks for staying with us for a night, and for your comments. As a business that’s constantly trying to innovate and improve, we’re always hungry for guest feedback and constructive criticism, so thank you again for taking the time to write this down.We can't disagree with your note regarding curtains. They were never part of our design, but the BC Building Code wouldn't allow us to proceed with our original plan for full doors and mandated we use curtains instead (for easier egress in case of emergency). Part of the issue is that we're in a 'heritage'-type wood-framed building. But our next property, and all subsequent properties thereafter, will most definitely have pods that have solid walls on all sides. That being said, given the limitations imposed upon us, we've tried to mitigate the noise issue within the constraints we face as best we can, including the inclusion of acoustic channels all pod walls, sound-absorbing materials, and a fan that is as much to create white noise as it is to move air around. And of course complimentary ear plugs at reception if you really need them. We also take a zero tolerance policy to guests who make noise, and our general clientele are exceptionally respectful. But yes, curtains aren't walls, we agree with you fully!Regarding your not feeling comfortable leaving stuff unsupervised, you should be aware that we've been open for nearly 6 years and have yet to have a single case of anything going missing! So, while we can't guarantee anything (not can any hotel), you should take comfort in the data.Regardless of the above, we hope to see you back at Pangea in the future, and provide a flawless experience when we do!Warm regards and thanks again for being our guest,The Team at Pangea

Hi Mun,Thanks so much for staying with us for a night – we look forward to welcoming you back to Pangea when you're next in Whistler!Warm regards and thanks again for being our guest,The Team at Pangea

Hi Daniel,Thanks so much for staying with us for 2 nights – we look forward to welcoming you back to Pangea when you're next in Whistler!Warm regards and thanks again for being our guest,The Team at Pangea

Hi Moises Agustin,Thanks for staying with us for 3 nights, and for your comments.As we wrote to you under separate cover, the deposit we took at check-in (otherwise called a preauth or an authorization) is simply a 'hold' on your card to cover items you might purchase while you’re staying at Pangea, like at the café/bar, or to cover damage. To be clear, a preauth is not a charge.In your case, we released the hold the same day you checked out (in technical terms, we completed your preauth for 0.00). However, depending on your bank’s policy – not ours – it can take up to 30 business days for that hold to disappear from your statement. For any questions on your preauth, including when it’ll be removed, please contact your bank directly.Please also note that, while the initial ‘hold’ may result in an alert on your mobile banking app, the subsequent ‘release’ will not (don’t ask us why, but that’s just the way the banks do it). We’ve found that many guests think the deposit is still active simply because they haven’t received a ‘reverse’ transaction alert, but once they log into their account and view their actual credit card statement they realize that the preauth was released by their bank long ago.Regardless of the above, we hope to see you back at Pangea in the future, and provide a flawless experience when we do!Warm regards and thanks again for being our guest,The Team at Pangea

Hi Roger,Thanks so much for staying with us for 11 nights (for the second season in a row!) – we look forward to welcoming you back to Pangea in winter 2024/25 (if not beforehand)!Warm regards and thanks again for being our guest,The Team at Pangea

Hi Steve,Thanks for staying with us for 6 nights! Please let us know if there's anything else we could've done to improve your experience and we'll try to implement it in time for your next visit – we want to know where we can improve!We look forward to welcoming you back to Pangea when you're next in Whistler.Warm regards and thanks again for being our guest,The Team at Pangea

Hi Cavian,Thanks for staying with us for 5 nights! Please let us know if there's anything else we could've done to improve your experience and we'll try to implement it in time for your next visit – we want to know where we can improve!We look forward to welcoming you back to Pangea when you're next in Whistler.Warm regards and thanks again for being our guest,The Team at Pangea

Hi Andrew,Thanks for staying with us for a night! Please let us know if there's anything else we could've done to improve your experience and we'll try to implement it in time for your next visit – we want to know where we can improve!We look forward to welcoming you back to Pangea when you're next in Whistler.Warm regards and thanks again for being our guest,The Team at Pangea

Hi Maria and Anton, Thanks so much for staying with us for 6 nights – we look forward to welcoming you back to Pangea when you're next in Whistler! Warm regards and thanks again for being our guest, The Team at Pangea

Hi Wesley,Thanks so much for staying with us for a night – we look forward to welcoming you back to Pangea when you're next in Whistler!Warm regards and thanks again for being our guest,The Team at Pangea

Hi Romain,Thanks so much for staying with us for a night – we look forward to welcoming you back to Pangea when you're next in Whistler!Warm regards and thanks again for being our guest,The Team at Pangea

Hi Timothy,Thanks so much for staying with us for 5 nights – we look forward to welcoming you back to Pangea when you're next in Whistler!Warm regards and thanks again for being our guest,The Team at Pangea

Hi Rick,Thanks so much for staying with us for 4 nights – we look forward to welcoming you back to Pangea when you're next in Whistler!Warm regards and thanks again for being our guest,The Team at Pangea

Hi Adrian,Thanks so much for staying with us for a night – we look forward to welcoming you back to Pangea when you're next in Whistler!Warm regards and thanks again for being our guest,The Team at Pangea

Hi Nola,Thanks for staying with us for 2 nights! Please let us know if there's anything else we could've done to improve your experience and we'll try to implement it in time for your next visit – we want to know where we can improve!We look forward to welcoming you back to Pangea when you're next in Whistler.Warm regards and thanks again for being our guest,The Team at Pangea

Hi Jakub,Thanks so much for staying with us for 5 nights – we look forward to welcoming you back to Pangea when you're next in Whistler!Warm regards and thanks again for being our guest,The Team at Pangea

Hi Dariusz,Thanks again for staying with us (and for your review)! We look forward to welcoming you back to Pangea when you're next in Whistler!Kind regards as always,The Team at Pangea

Hi Kristina,Thanks so much for staying with us for a night – we look forward to welcoming you back to Pangea when you're next in Whistler!Warm regards and thanks again for being our guest,The Team at Pangea

Hi Katherine,We're sorry we weren't able to accommodate the 6-year-old in your group, but - as clearly outlined in both our profile and our Terms and Conditions - "Children 18 and younger are not allowed at this property".We do make the odd exception for those aged 16 or more, which we did for your party here too, but we can't accommodate kids - there’s a certain kind of vibe we want to preserve at Pangea.Warm regards,The Team at Pangea

Hi Michael,Thanks again for staying with us (and for your review)! We look forward to welcoming you back to Pangea when you're next in Whistler!Kind regards as always,The Team at Pangea

Hi Evan,Thanks so much for staying with us for a night – we look forward to welcoming you back to Pangea when you're next in Whistler!Warm regards and thanks again for being our guest,The Team at Pangea

Hi Gregory,Thanks so much for staying with us for a night – we look forward to welcoming you back to Pangea when you're next in Whistler!Warm regards and thanks again for being our guest,The Team at Pangea