Thank you for your review. In our description on the website, we note: that the ski in trail is different from the ski out to the slopes trail. We are sorry you missed this as you can ski down a trail straight into the complex. We are sorry for the mix-up with your brother's check-in, the email went into our spam box and did not get seen in time. We leave 18 bath towels in the unit with extra towels under the sinks. We would welcome hosting you and your group again.

We are very pleased you enjoyed our home and are sorry you were not happy with checking in. We use a check-in office so we are able to provide you with valuable information about the house and your stay as well as it being our free concierge service for any other needs during your stay in Whistler. There is only one deposit required, which is a hold on your credit card in case of damages.

Thank you for your review and we are pleased you enjoyed the house. Your private message stated that just the bunk bed mattresses were uncomfortable (we had already replaced the others), so we are getting them all replaced.

We are very sorry that we were not able to accommodate your last-minute request to cancel your stay, which I hope did not contribute to you being disappointed. We have a full maintenance crew and would have been happy to replace, clean anything you were not happy with within the kitchen. The house has recently been through an extensive renovation with new furniture and fixtures. Your feedback is very important to us and helps us to improve our guest experience.

Thank you very much for your review and we are pleased you enjoyed our mountainside home. We have maintenance available for any concerns and I am sorry you did not contact us to resolve the issues whilst you were staying; we have now dealt with them. All Strata complexes have noise regulations with quiet times and it is only excessive noise issues that would cause any concern. Thank you again for staying and giving a detailed review.

Thank you very much for your review and feedback, it is how we can improve our commitment to outstanding customer enjoyment. The carpets are thoroughly vacuumed before each new guest stay and we are sorry they did not look so. As the carpets are a light colour marks show up very easily and following your comments we are having all of the carpets professionally cleaned. We hope to have the opportunity to host you again.

Thank you for your understanding about the hot tub. A brand new hot tub has been installed this week. We thank you very much for your overall feedback which is well noted and that we'll make improvements accordingly

We are pleased you enjoyed the house however are puzzled by your remarks about the ski access, as there is no ski slope to hike up and you ski back right into the complex. The mountain is always open to be able to ski back. We note in our online description that it is most suitable for intermediate and higher skiers. Our car port has room for two standard cars and one in the single garage and there are plenty of open parking spaces a minute walk away. We do hope we will be able to host you again. 

You paid for two nights, on the first night you partied throughout the night causing the neighbours to call security twice and the police. You continued to party very loudly after all three visits. You had 50% more people in the house and a dog without permission. The next morning you were asked to leave for the blatant disregard of our policies and you agreed and left knowing the trouble you had caused. Our policy very clearly advised you that quiet time was from 10pm. You were charged for a fine from the Strata for the noise complaint and the security guard call outs all which were outlined in our sign in agreement which you agreed to and with no added cost from us even though we spent numerous hours dealing with the situation. You are the first guest we have ever asked to leave early and are very unhappy that we were put in the situation that we had to request this.