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Recensioner av Macdonald Kilhey Court

4 out of 5
Macdonald Kilhey Court
Chorley Road, Standish, Wigan, England

Recensioner

7,8

Bra

10 - Fantastiskt i betyg. 237 av 718 recensioner" "
8 - Bra i betyg. 279 av 718 recensioner" "
6 - Okej i betyg. 112 av 718 recensioner" "
4 - Dåligt i betyg. 56 av 718 recensioner" "
2 - Väldigt dåligt i betyg. 34 av 718 recensioner" "

8,4/10

Renlighet

8,0/10

Personal och service

7,8/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

7,2/10

Hållbarhet

Recensioner

6/10 Okej

Verifierad resenär

Gillade: Rummets bekvämlighet

8/10 Bra

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 3 nätter i juli 2017

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fint och charmigt hotell i fantastisk natur, som taget ur Tintin!

6/10 Okej

David

Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i maj 2024

8/10 Bra

john

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
the property is in a lovely woodland area with lake view but the view was limited with a new high boundry fence.
Bodde här 3 nätter i april 2024
Svar från Guest Relations 21 apr. 2024
Thank you for your feedback. We hope to welcome you back very soon.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Where to start, very little choice of drinks behind the bar, I’m guessing due to it closing in a couple of days. Paint flaking off the ceiling . But is nothing compared being locked out of the grounds of hotel at night and not been able to gain access. We had to bust the lock of the gate to gain access, not sure how an ambulance would have got in . The hotel is being prepared to house illegal migrants.
Bodde här 1 natt i september 2023

6/10 Okej

Verifierad resenär

Affärsresenär
Okay but expensive
Okay but expensive for what it is.
Bodde här 1 natt i augusti 2023

4/10 Dåligt

andrew

Gillade: Renlighet
Gillade inte: Personal och service
Bodde här 2 nätter i augusti 2023

10/10 Fantastiskt

Brian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stunning hotel
The hotel is stunning. Loved the history. Eating in the large conservatory was a joy. The bar was amazing too and grounds just beautiful. Staff could not be more helpful. Thank you. The whole experience helped alleviate an otherwise stressful time.
Lounge and bar area.
Bodde här 2 nätter i juli 2023

6/10 Okej

Robert

Affärsresenär
Gillade: Personal och service och bekvämligheter
Really nice surroundings and facilities. The building is showing it’s age and my room was showing it’s age (toilet roll holder hanging off the wall, sealant, old TV). Breakfast really hearty and staff very friendly.
Bodde här 1 natt i juli 2023

8/10 Bra

Martin

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Business trip
One night business stay. Lovely quite location but only 5 mins drive from nearest shops/supermarkets. Better gym facilities than a lot of places I've stayed in with a Jacuzzi & small pool. Very pleasant hotel with nice grounds. Helpful staff. If I'm in the area I would stay again.
Bodde här 1 natt i juli 2023

6/10 Okej

Chris

Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Paul

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Lucy

Bodde här 1 natt i juli 2023

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Personal och service
Bodde här 1 natt i juli 2023

8/10 Bra

ian

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023

8/10 Bra

Katherine

Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Colin

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juni 2023

4/10 Dåligt

Eileen

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Rooms need updating dull and dreary .
Bodde här 2 nätter i juni 2023

8/10 Bra

Igor

Affärsresenär
Gillade: Personal och service och rummets bekvämlighet
Bodde här 1 natt i juni 2023

4/10 Dåligt

Gail

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Not great
The hotel itself is needing some upgrades for example my room door lock was hanging off. Staff were nice and helpful though but sending an email directly to the hotel
Bodde här 1 natt i juni 2023

8/10 Bra

Maggie

Bodde här 1 natt i juni 2023

2/10 Väldigt dåligt

Bartosz

Gillade inte: Renlighet
Dirty room on my arrival without towels and glasses, crips were found on the floor, paid for an upgrade and it was a complete waste of money, very noisy
Bodde här 4 nätter i juni 2023

6/10 Okej

martyn

Affärsresenär
Gillade inte: Personal och service
Very poor restaurant!
This hotel has possibly the worst restaurant food of any I have stayed in for several years and I am in a hotel for work every other week! In the four nights at the hotel using the restaurant was unavoidable and the food was very poor on every occasion. One night I was served lumps of potato that should have been gnocchi. The head waitress agreed but could offer no explanation even after speaking to the chef. I was told the manageress would speak to me but on each occasion I went to reception she was not available. I was promised an email with some explanations but have received nothing. Very poor!
Bodde här 4 nätter i maj 2023

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2023

8/10 Bra

Stuart

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2023

2/10 Väldigt dåligt

Helen

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i april 2023

6/10 Okej

John

Reste med familjen
Gillade: Renlighet
Clean, OK, and what I needed at the time.
Stay was OK. It was not for fun, family funeral, so that will have impacted feelings. Did not really eat other than from Bar Menu which was OK. Staff were good but as hotel was quiet the Bar was not well manned. Room was clean and bed was comfortable. Stayed in Annex building and bathroom had a bit too much silicone which implied that there had been a leak. Think it is more set up for the SPA or as a wedding location.
Bodde här 2 nätter i april 2023

6/10 Okej

Samuel

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Really dated Paper thin walls (you here everything) Nice building Gym good Steam room good Clean

10/10 Fantastiskt

Joe

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice place to stay with friendly staff
Excellent location for our Good Friday visit. Comfortable bed and spacious room. Food for dinner and breakfast was delicious
Bodde här 1 natt i april 2023

8/10 Bra

Karen

Bodde här 1 natt i april 2023

2/10 Väldigt dåligt

Faustine

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Overpriced food (having to pay supplements of 5pounds for a poached egg on top of a £16 breakfast) uncomfortable bedding, reception doesn’t react when called for noise at 2 in the morning. Terrible strain on the employees
Bodde här 1 natt i mars 2023

10/10 Fantastiskt

Tommaso

Bodde här 1 natt i mars 2023

4/10 Dåligt

Alex

Gillade: Renlighet
Bodde här 2 nätter i mars 2023

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Okay
My stay was okay, unfortunately I wasn’t able to have dinner or use the gym etc.
Bodde här 1 natt i februari 2023
Svar från the reception team 26 feb. 2023
Good evening,We do get extremely busy in our restaurant so unfortunately we can not accommodate all dinner reservations request if the restaurant is fully booked, Please accept our apologises. Our gym times are Monday to 7 am until 9 pm and Saturday and Sunday 7 am until 7 pm, all guest staying in the hotel are welcome to use our gym and leisure unless it is out of hour times, again please accept our apologises.Kind regards,Front of house manager

2/10 Väldigt dåligt

LINDA

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Please don't stay here or you will be disappointed
We paid £165 a night and booked a two night stay for our 7th wedding Anniversary. We asked to change rooms after first night, we would have asked on first night had we not arrive so late at night. I would perhaps have expected this if we had booked a £30 a night bargain hotel but not what we expected from a Macdonald Hotel or Kilhey Court which used to have a great reputation years ago. I should not of assumed, the price and old reputations would equal a great stay. I should have read the very poor reviews which are really truthful. Its dirty, out dated, with terrible service. There are very few staff and not sure if faults lie with local or regional management or both. Really glad we at least read reviews after first night and ate meals we hadn't paid for elsewhere, as we spoke with numerous guests on Sunday morning who were irate as they had waited two hours for food and no one had taken drinks orders all night. The breakfast was really disjointed and at 54 years old, I have never met so many angry and disappointed people in one place ever.
Bodde här 2 nätter i februari 2023

4/10 Dåligt

Denise

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Expensive bar don’t go
No cash hotel but I did receive an email prior to staying but I didn’t see it as was busy at work. This information should be in the details prior to booking. Tried to pay on card in the bar but they had no signal with the card machine so we struggled to pay at all. Also it was £84 for 3 bottles of wine and it’s a little bit out of the way so nowhere else to go
Bodde här 1 natt i februari 2023

10/10 Fantastiskt

JOHN

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is one of he fiest hotels I have had the pleasure to visit. The room was incomparable..A common problem a little more staff.
Bodde här 1 natt i januari 2023
Svar från Jayne 2 feb. 2023
Thank you for your kind feedback. We are happy to hear you have enjoyed your stay at Macdonald Kilhey court. We look forward to welcoming you back in the near future.Kind regards,Front of house and Guest services manager.

10/10 Fantastiskt

Gordon

Bodde här 1 natt i augusti 2022
Svar från Jayne 2 feb. 2023
Thank you for your kind review.Kind regards,The front of house and guest services manager

8/10 Bra

Peter

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2023
Svar från j 2 feb. 2023
Thank you for your kind review.Kind regards,The front of house and guest services manager

6/10 Okej

L

Affärsresenär
Gillade: Rummets bekvämlighet
Limited food menu, quality average not good value, stahh helpful mist if the time.
Bodde här 1 natt i januari 2023
Svar från front of house and guest services manager 16 jan. 2023
Thank you for taking the time to provide us with your feedback. Your feedback has been passed to our head chef in relation to quality and menu choices, as we take pride in the quality of produce we use within our hotel. Thank you for your feedback regarding our staff members, We take pride in providing a friendly, polite and can do service throughout. We apologies if at any point this was not the case, I can assure you this will not happen again. kindest regardsThe front of house and guest service manager.

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2022
Svar från front of house and guest services manager 16 jan. 2023
Thank you for your kind review. We look forward to seeing you in the near future.Kindest regards,The front office and guest services Manager.

10/10 Fantastiskt

debra

Bodde här 1 natt i december 2022
Svar från Guest service manager 3 jan. 2023
Thank you for your kind review, We look forward to welcoming you back in the near future.Kind regards,Guest service manager

4/10 Dåligt

Daniel

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Poor
Extremely cold and 1 form of heating that didn’t give out much heat. Thin duvet and no throws
Bodde här 1 natt i december 2022
Svar från Guest service manager 3 jan. 2023
May we apologise, Please be advised that the points that you have raise have been discussed with our department managers who would like to be associated with our apologies. I have emailed you directly in relation to this review.

8/10 Bra

Steve

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Poor breakfast service
Breakfast service very poor. Staff standing around not clearing tables as dishes were used. We ended up clearing our own table and they just stood and watched!!! Staff seemed content to stand and talk at top of stairs near piano. At £18 a head for breakfast just not good enough.
Bodde här 1 natt i november 2022
Svar från Guest service Manager 3 jan. 2023
Thank you for your feedback. May we apologise for the standard of services you have received. We would like to assure you the details of your review have been discussed with the related departmental management.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter

10/10 Fantastiskt

Toby

Bodde här 1 natt i oktober 2022
Svar från front of house and guest services manager 16 jan. 2023
Thank you for your kind review. we look forward to welcoming you back in the near future.Kindest regards,The front of house and guest services manager.

6/10 Okej

Ruby

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service och boendets skick och faciliteter
fab location needs a little tlc attention to detai
after a long journey and it was getting late ordered room service in the bar at 8.30pm hadn't arrived by 9.30 so i rang reception said they look into 9.55 a knock on the door saying these complimentary drinks our ordered had got lost and kitchen was closed even though the chef was stood at the bar when i ordered lovely location just a bit let down +
Bodde här 2 nätter i oktober 2022
Svar från front of house and guest services manager 16 jan. 2023
Thank you for taking the time to provide us with this feedback. Please accept my sincere apologies. I hope to welcome you back to Kilhey court in the future.Kind regardsThe front of house manager.

6/10 Okej

Gary

Bodde här 2 nätter i oktober 2022
Svar från front of house and guest services manager 16 jan. 2023
Thank your taking the time to review Kilhey Court.Kindest regards.The front of house manager.