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Recensioner av Holiday Inn Express & Suites Wildwood The Villages, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Wildwood The Villages, an IHG Hotel
928 East State Road 44, Wildwood, FL

Recensioner

9,4

Enastående

10 - Fantastiskt i betyg. 601 av 790 recensioner" "
8 - Bra i betyg. 124 av 790 recensioner" "
6 - Okej i betyg. 37 av 790 recensioner" "
4 - Dåligt i betyg. 10 av 790 recensioner" "
2 - Väldigt dåligt i betyg. 18 av 790 recensioner" "

9,6/10

Renlighet

9,4/10

Personal och service

9,4/10

Bekvämligheter

9,6/10

Boendets skick och faciliteter

9,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Christian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2022
Svar från Shelly Dragovich, General Manager 13 juli 2022
Thank you, Christian, for your perfect "10" rating!

10/10 Fantastiskt

Elizabeth, Homosassa

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
This hotel was exactly like their website and photos. Clean with a wonderful staff! The breakfast offers options. I would definitely stay there again!!
Bodde här 1 natt i maj 2024

6/10 Okej

Jenny

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
We had another hotel guest walking down the hallway in his underwear. We didn't need to see that. The room was pretty clean but the drapes didn't close. The sun was in my face very early. No balcony or view either 😔
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Rita

Nice friendly and welcoming. Very clean and inviting.
Bodde här 1 natt i maj 2024
Svar från Scott M 3 maj 2024
Thank you for your review!

2/10 Väldigt dåligt

Annie

Had weather delays and couldn't make the reservation. Was disappointed that we did not receive any assistance to help minimize the loss of funds paid.
Bodde här 2 nätter i april 2024
Svar från Scott M 3 maj 2024
Thank you for your review. We apologize for the inconvenience.

10/10 Fantastiskt

rosie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Scott M 2 maj 2024
Thank you for your review!

6/10 Okej

William

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
See above. The check-in girl on 4/20/24 was not too friendly, and a bit arrogant. The check-out girl in the AM was much better !
Bodde här 1 natt i april 2024
Svar från Scott M 22 apr. 2024
Thank you for your review. I do apologize for your check in experience. Not that it makes it ok, but I do know the front desk was experiencing a system outage that day. Perhaps stress was the culprit. We do appreciate you staying with us and hope to see you again.

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Scott M 19 apr. 2024
Thank you!

10/10 Fantastiskt

Paul

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very good and accommodating.
Bodde här 5 nätter i april 2024
Svar från Scott M 19 apr. 2024
Thank you!

10/10 Fantastiskt

Donna

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was a very pleasant stay. The staff was kind and helpful. The accommodations were clean and in great shape. The bed was so comfortable as were the pillows and linens. The bathroom was fully stocked and clean. No mold anywhere which is the case in so many motels. The breakfast was a good variety and served warm and tasty. I will definitely use this location again. Just perfect!!!
Bodde här 1 natt i april 2024
Svar från Scott M 16 apr. 2024
Thank you for the kins words

8/10 Bra

cesar

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property has everything you need to enjoy your stay. Comfortably bed, gym, pool, spa, etc.
Bodde här 2 nätter i april 2024
Svar från Scott M 16 apr. 2024
Thank you for your review

10/10 Fantastiskt

Anton

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location, new hotel.
Bodde här 1 natt i mars 2024
Svar från Scott M 16 apr. 2024
Thank you for your review

10/10 Fantastiskt

Maria

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was clean and nice. Staff was very helpful. We couldn’t get our toddler to sleep since she isn’t used to sleeping outside of a crib. My husband called the front desk and they brought a crib up to our room very fast. The breakfast was great and overall we had a great stay.
Bodde här 1 natt i april 2024
Svar från Scott M 16 apr. 2024
Thank you for your review. I loved reading this one. Real team stuff there.

10/10 Fantastiskt

Cynthia

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
I like the complimentary breakfast it was delicious. Thank you.
Bodde här 3 nätter i mars 2024
Svar från Scott M 16 apr. 2024
Thank you for the kind words about our breakfast.

10/10 Fantastiskt

Philip

Gillade: Bekvämligheter
Staff is available and readily accommodating 24/7
Bodde här 2 nätter i april 2024
Svar från Scott M 16 apr. 2024
Thank you!

10/10 Fantastiskt

Calvin

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved it. Will stat there again if we go back down to Wildwood.
Bodde här 3 nätter i april 2024
Svar från Scott M 16 apr. 2024
Thank you for your review and please come back again.

10/10 Fantastiskt

Philip

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The morale among staff is positive which means that they are comfortable with one another. And they are making a living at the very least right!! So combine those workplace pleasantries with warm greetings and you have vacation paradise in Wildwood Florida!
Bodde här 1 natt i april 2024
Svar från Scott M 8 apr. 2024
What a nice thing to say! I can't tell you how much I love this review.

8/10 Bra

Melody

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We were there for a volleyball tournament. We were in the lobby before breakfast started and the staff was so nice and brought us out pastries, yogurt and fruit!
Bodde här 1 natt i april 2024
Svar från Scott M 8 apr. 2024
That's awesome! Thank you for letting me know how are team responded to that opportunity.

10/10 Fantastiskt

Carla

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The hotel was very clean. The room we had we heard nothing inside or outside.
Bodde här 1 natt i april 2024
Svar från Scott M 8 apr. 2024
Thank you for your review!

10/10 Fantastiskt

Anita

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great front desk agent, comfortable beds and pillows. Breakfast pretty basic, but did the trick.
Bodde här 1 natt i mars 2024
Svar från Scott M 30 mars 2024
Dear Anita.Thanks for your review. We love it!

10/10 Fantastiskt

Philip

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything about this place was perfect. Staff was accommodating, located within walking distance of restaurants and it was well maintained and quiet.
Bodde här 1 natt i mars 2024
Svar från Scott M 30 mars 2024
Dear PhilipThank you for your review. Can't thank you enough!

10/10 Fantastiskt

Derek, Crown Point

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff at this hotel were awesome. Without getting into too much detail all that is needed to know is that the person working the counter when we checked in was great. He was very understanding of our situation and accommodated us very well. He deserves to be recognized. Great hotel. Very clean and conveniently located.
Bodde här 1 natt i mars 2024
Svar från Scott M 30 mars 2024
Dear Derek.Thank you for your review. I'm so glad our professional staff had the training and experience to help you. We hope to see you again.

8/10 Bra

Gregory

Bodde här 2 nätter i mars 2024
Svar från Scott M 16 apr. 2024
Thank you for staying with us

10/10 Fantastiskt

Gabrielle

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice and clean hotel. We had a great stay and I would definitely recommend.
Bodde här 1 natt i mars 2024
Svar från Scott M 19 mars 2024
Thank you for your review!

8/10 Bra

Jeff

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good place to stay!
Bodde här 1 natt i mars 2024
Svar från Scott M. General Manager 16 mars 2024
Thank you for your review

10/10 Fantastiskt

Judith

Reste med sin partner
Gillade: Bekvämligheter och boendets skick och faciliteter
Looking for a place with easy access to the highway. Was clean, quiet and comfortable.
Bodde här 1 natt i februari 2024
Svar från Scott M. General Manager 6 mars 2024
Thank you for your review!

10/10 Fantastiskt

Silas

Reste med sin partner
Clean, quiet, friendly staff. Would stay again.
Bodde här 2 nätter i februari 2024
Svar från Scott M 26 feb. 2024
Thank you for your review. We sure do appreciate the high score!

8/10 Bra

Doug

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Accommodations were Ok but breakfast food was awful
Bodde här 1 natt i februari 2024
Svar från Scott M 18 feb. 2024
Thank you for your review!

10/10 Fantastiskt

Duane

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great property with easy access to interstate!
Bodde här 1 natt i januari 2024
Svar från Scott M 2 feb. 2024
Thank you for your review!

2/10 Väldigt dåligt

April

Gillade inte: Personal och service
Poor customer service in emergency situation
Sadly I never got to see the inside of this hotel because I never made it even half way there on an emergency trip to see my grandfather who was in the ICU. One hour or less after booking my hotel, while I was driving to the hospital to see my grandfather, I became sick. Maybe nerves but I had to go home as I couldn’t go to an ICU and be around people sick. I immediately called the hotel to cancel and they told me HOTELS.com would have to request a refund or rebooking. I immediately contacted hotels dot com and after several days they replied that the hotel would not honor my refund knowing the situation as well. I am a long time user of this hotel chain but will never again use them. I will stick with hotels who can understand emergencies for long term customers and who have a heart. I hope my $200 was worth it because you’ll never get a dime again.
Bodde här 1 natt i januari 2024
Svar från Scott M 2 feb. 2024
Dear AprilI apologize for the way that you were treated by Hotels.com. I assure you that this decision did not come from the property level. I have never done that as a GM in my career. I apologize again and wish you safe travels.

10/10 Fantastiskt

theodore

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024
Svar från Scott M 22 jan. 2024
Thank you for your review. We certainly appreciate the high score!

8/10 Bra

Isphara

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice location on highway. Close to several fast food places. Looks new and bright. Welcome delicious cookies.
Bodde här 1 natt i januari 2024
Svar från Scott M 22 jan. 2024
Thank you for your review. We appreciate you staying with us.

6/10 Okej

Afzal

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och bekvämligheter
Breakfast quality was rather poor. Food quality was less than satisfactory. The server did not have attention to what's missing. Juice was not available, waffle machine was empty, eggs were missing, etc. Servers took a lot of time to refill.
Bodde här 3 nätter i januari 2024
Svar från Scott M 17 jan. 2024
Dear AfzalThank you for staying with us. We appreciate your review. We wish you safe travels.

10/10 Fantastiskt

James

Bodde här 1 natt i januari 2024
Svar från Scott M 17 jan. 2024
Dear JamesThank you for your review. We appreciate the high score!

10/10 Fantastiskt

Carlos, Doral

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Scott M 18 feb. 2024
Thank you for your review!

8/10 Bra

Jeffrey, Kelowna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Scott M 18 feb. 2024
Thank you for your review!

10/10 Fantastiskt

Rodger

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very easy check-in; friendly staff: all areas very clean. Excellent experience.
Bodde här 1 natt i december 2023
Svar från Scott M 5 jan. 2024
Perfect! Thank you for your review.

6/10 Okej

Paal

Place is okay for an emergency stop! The beds were comfortable and the room okay! Right next to a trailer park but not far from the highway! The breakfast is one of the worst I have ever seen, but many people are okay with powdered eggs and bad bacon!
Bodde här 1 natt i december 2023
Svar från Scott M 27 dec. 2023
Thank you for your review. I'm sorry you didn't enjoy our breakfast. Perhaps you caught us on a bad day. Our score are generally very good for breakfast. We appreciate you staying with us. We wish you safe travels.

10/10 Fantastiskt

Frander

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Scott M 27 dec. 2023
Thank you for your review. We appreciate the perfect score and hope to see you again soon.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Scott M 23 dec. 2023
Thank you for your review. We appreciate the high score and hope to see you again soon!

8/10 Bra

D

Bodde här 1 natt i december 2023
Svar från Scott M 23 dec. 2023
Thank you for your review. We appreciate you staying with us and hope to see you again soon.

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nicest hotel in that area
Was overall happy with the stay here twice in 2 months. There is a busy truck stop area down the street you dont need to visit. nothing near by to socialize at however the hotel is fairly new and clean. Was pretty quiet and peaceful. Staff was nice. If brownwood inn is booked or overpriced this is the next best choice. Check out napolians italian restaurant about 15 min away for good food and don Garlits drag museum about 20 min away.
Bodde här 2 nätter i december 2023
Svar från Scott M 23 dec. 2023
Thank you for your detailed review. We appreciate you staying with us and hope to see you again soon.

10/10 Fantastiskt

Kathryn

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Scott M 23 dec. 2023
Thank you for your review. We appreciate the high score and hope to see you again soon.

10/10 Fantastiskt

Pearlina

Bodde här 1 natt i december 2023
Svar från Scott M 27 dec. 2023
Thank you for your review. We appreciate the perfect score and hope to see you again soon.

10/10 Fantastiskt

LaTierra

Bodde här 1 natt i november 2023
Svar från Scott M 23 dec. 2023
Thank you for your review. We appreciate the high score and hope to see you again soon.

6/10 Okej

Stephen

Reste med familj och småbarn
Wasn’t what I expected
Bodde här 1 natt i november 2023
Svar från Scott M 28 nov. 2023
Thank you for your review. We are sorry for not meeting your expectations. It's our goal to serve our guests with excellence every day. We appreciate your business and we wish you safe travels.

10/10 Fantastiskt

Jillian

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i november 2023
Svar från Scott M 23 dec. 2023
Thank you for your review. We appreciate the high score and hope to see you again soon.

10/10 Fantastiskt

Meredith

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great experience
Bodde här 1 natt i november 2023
Svar från Scott M 28 nov. 2023
Thank you for your review. We appreciate you staying with us and hope to see you again soon.

10/10 Fantastiskt

Luis

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very smooth check in. The room very vlean and comfortable.
Bodde här 1 natt i november 2023
Svar från Scott M 26 nov. 2023
Thank you for your review. We appreciate you staying with us and hope to see you again soon.

10/10 Fantastiskt

Melissa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very well kept and friendly staff.
Bodde här 1 natt i november 2023
Svar från Scott M 20 nov. 2023
Thank you for your review. We sure do appreciate the high score. Hope to see you again soon.